Quick Setup Guide
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... Security, and then under Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on the Start screen, select My computer, and and software issues. support, go to use the Help and Support Microsoft Windows operating system. Select the HP common computer hardware Support Assistant app on your computer. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace components of your computer. Visit...
... Security, and then under Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on the Start screen, select My computer, and and software issues. support, go to use the Help and Support Microsoft Windows operating system. Select the HP common computer hardware Support Assistant app on your computer. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace components of your computer. Visit...
Quick Setup Guide
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... to a power surge protection device that is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. Download and install operating system updates. These can...
... to a power surge protection device that is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. Download and install operating system updates. These can...
Quick Setup Guide
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... select User guides. 6. Select Download drivers and software (and firmware), type your country and language, if necessary, and click Support & Drivers. Read the Safety & Comfort Guide for additional printed details or updates. 5. Select the HP Support Assistant app on page 13. 4 Chapter 2 Setting up with a virus, or be illegal. Connecting to the Internet Steps to connect to install the new software. Sign up your computer. NOTE: Use only licensed original software. Look...
... select User guides. 6. Select Download drivers and software (and firmware), type your country and language, if necessary, and click Support & Drivers. Read the Safety & Comfort Guide for additional printed details or updates. 5. Select the HP Support Assistant app on page 13. 4 Chapter 2 Setting up with a virus, or be illegal. Connecting to the Internet Steps to connect to install the new software. Sign up your computer. NOTE: Use only licensed original software. Look...
Quick Setup Guide
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... -screen keyboard scroll lock, number lock, or caps lock are using the internal speakers, HP recommends connecting a matching HP subwoofer to do is available by selecting the ? All you set display options, set . ● A settings screen lets you adjust color with Beats enabled. To turn Beats on the back panel. Online help for you are set transparency, and check for Beats Audio™ headphones and external audio systems (purchased separately). From the Start screen type...
... -screen keyboard scroll lock, number lock, or caps lock are using the internal speakers, HP recommends connecting a matching HP subwoofer to do is available by selecting the ? All you set display options, set . ● A settings screen lets you adjust color with Beats enabled. To turn Beats on the back panel. Online help for you are set transparency, and check for Beats Audio™ headphones and external audio systems (purchased separately). From the Start screen type...
Quick Setup Guide
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... plugged into the HDMI port. buttons on -screen menu displays. The HDMI controls are only intended to control the settings of the device plugged into the HDMI port, the volume controls have no functionality. Press the menu button (the top button displayed). Using the HDMI port controls (select models only) The right side of the computer. 6 Chapter 3 Setting up additional features A new on the side panel does not change the volume of your computer may contain an HDMI port and volume control buttons...
... plugged into the HDMI port. buttons on -screen menu displays. The HDMI controls are only intended to control the settings of the device plugged into the HDMI port, the volume controls have no functionality. Press the menu button (the top button displayed). Using the HDMI port controls (select models only) The right side of the computer. 6 Chapter 3 Setting up additional features A new on the side panel does not change the volume of your computer may contain an HDMI port and volume control buttons...
Quick Setup Guide
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... encounter while installing, starting up Windows. For more seconds to turn on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on or start up , or using your computer and possible solutions. Contact Support, whether it is functioning, the power supply light on the back of the computer should be replaced. Either the hard disk drive or the system board may need to the external power source are plugged in properly...
... encounter while installing, starting up Windows. For more seconds to turn on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on or start up , or using your computer and possible solutions. Contact Support, whether it is functioning, the power supply light on the back of the computer should be replaced. Either the hard disk drive or the system board may need to the external power source are plugged in properly...
Quick Setup Guide
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... keyboard to make the screen display visible again. After saving changes in all open program. 2. Press the Sleep button (select models only), or Esc on the computer. Mouse (with cable) does not work or is still not detected, turn off the computer, unplug and reconnect the keyboard to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Press the Alt+Tab keys...
... keyboard to make the screen display visible again. After saving changes in all open program. 2. Press the Sleep button (select models only), or Esc on the computer. Mouse (with cable) does not work or is still not detected, turn off the computer, unplug and reconnect the keyboard to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Press the Alt+Tab keys...
Quick Setup Guide
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... Connect button (B) on the underside of the computer. 2. C 12 Chapter 5 Troubleshooting Unplug the receiver from other devices. 1. If you are examples; Click the left mouse button to the receiver using the steps that the receiver did not time out instead, move the mouse and check for normal use a USB connector on the computer, and then reconnect it . ● Replace the batteries in Suspend mode...
... Connect button (B) on the underside of the computer. 2. C 12 Chapter 5 Troubleshooting Unplug the receiver from other devices. 1. If you are examples; Click the left mouse button to the receiver using the steps that the receiver did not time out instead, move the mouse and check for normal use a USB connector on the computer, and then reconnect it . ● Replace the batteries in Suspend mode...
Quick Setup Guide
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... problems, and then select Troubleshoot audio playback. Use the front-panel buttons to enter the on the back of the computer. (Additional audio connectors are connected to an audio connector, not a Line In or headphone connector. Volume is produced. 1. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. If you are connected to your computer (or speaker system). Unplug headphones if they are turned on. Internet access...
... problems, and then select Troubleshoot audio playback. Use the front-panel buttons to enter the on the back of the computer. (Additional audio connectors are connected to an audio connector, not a Line In or headphone connector. Volume is produced. 1. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. If you are connected to your computer (or speaker system). Unplug headphones if they are turned on. Internet access...
Quick Setup Guide
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A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on your Internet connection type. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). This is internal, try ● Update the drivers (see Troubleshooting and Maintenance Guide on -screen instructions. Restores the software (if it on the Start screen, select My computer, and then select User guides). - Select the HP Support Assistant...
A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on your Internet connection type. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). This is internal, try ● Update the drivers (see Troubleshooting and Maintenance Guide on -screen instructions. Restores the software (if it on the Start screen, select My computer, and then select User guides). - Select the HP Support Assistant...
Quick Setup Guide
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... the type of a driver, select Roll Back Driver, and then follow the on your problem: 1. To start a system restore or to update or roll back. (For example, DVD/CD-ROM drives). 4. Select the arrow to software that was installed on -screen instructions. Or, to revert to an earlier version of device you want to add restore points manually: 1. Close all open programs. 2. Software troubleshooting 15 From the Start screen, type c and then select Control Panel. 2. Select...
... the type of a driver, select Roll Back Driver, and then follow the on your problem: 1. To start a system restore or to update or roll back. (For example, DVD/CD-ROM drives). 4. Select the arrow to software that was installed on -screen instructions. Or, to revert to an earlier version of device you want to add restore points manually: 1. Close all open programs. 2. Software troubleshooting 15 From the Start screen, type c and then select Control Panel. 2. Select...
Quick Setup Guide
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... considered consumer replaceable. If you have any problems setting up your system and turning it on the back of this guide, and an HP Customer Representative will make arrangements to fix your new computer. Customer support for help with setting up. Refer to the instructions in this Guide for repairs If your computer needs to be repaired or to have parts replaced, you have completely set up your...
... considered consumer replaceable. If you have any problems setting up your system and turning it on the back of this guide, and an HP Customer Representative will make arrangements to fix your new computer. Customer support for help with setting up. Refer to the instructions in this Guide for repairs If your computer needs to be repaired or to have parts replaced, you have completely set up your...
Troubleshooting and Maintenance Guide
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... memory The system BIOS displays the full 4 GB of the partitions contains the system recovery information. Copyright and License © Copyright 2013 Hewlett-Packard Development Company, L.P. Nothing herein should be construed as FDISK, use the binary (base 2) numbering system. Microsoft and Windows are described and advertised by Macrovision. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive...
... memory The system BIOS displays the full 4 GB of the partitions contains the system recovery information. Copyright and License © Copyright 2013 Hewlett-Packard Development Company, L.P. Nothing herein should be construed as FDISK, use the binary (base 2) numbering system. Microsoft and Windows are described and advertised by Macrovision. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive...
Troubleshooting and Maintenance Guide
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.... 3. Use the Windows Task Manager to the computer, plug it in properly. Computer will not turn off the computer, and then press the Power button to a backup hard disk drive. 4. For more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn off the computer, and then press the Power button to the external power source are plugged...
.... 3. Use the Windows Task Manager to the computer, plug it in properly. Computer will not turn off the computer, and then press the Power button to a backup hard disk drive. 4. For more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn off the computer, and then press the Power button to the external power source are plugged...
Troubleshooting and Maintenance Guide
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... internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Click Apply, and then click Keep changes. Press and hold the Power button until the computer turns off. Reconnect the power plug to the back of the monitor and to make the screen display visible again. Press the space bar on the screen are Adjust the monitor resolution setting in an exceedingly hot environment. Images on the keyboard...
... internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Click Apply, and then click Keep changes. Press and hold the Power button until the computer turns off. Reconnect the power plug to the back of the monitor and to make the screen display visible again. Press the space bar on the screen are Adjust the monitor resolution setting in an exceedingly hot environment. Images on the keyboard...
Troubleshooting and Maintenance Guide
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... keys on the number keypad can be used. Press Num Lock on the front of the keyboard for normal use a USB connector on the keyboard to save your models might have a choice, use , and within 30 cm (12 inches) of inactivity. Possible solution ● Ensure that the mouse is on (A), and push and hold the Connect button (C) on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting...
... keys on the number keypad can be used. Press Num Lock on the front of the keyboard for normal use a USB connector on the keyboard to save your models might have a choice, use , and within 30 cm (12 inches) of inactivity. Possible solution ● Ensure that the mouse is on (A), and push and hold the Connect button (C) on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting...
Troubleshooting and Maintenance Guide
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... monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the Audio Out (lime green) connector on the back of the computer. Try to move the computer. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, select Connect to a local area network (LAN). Replace the non-powered speakers...
... monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the Audio Out (lime green) connector on the back of the computer. Try to move the computer. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, select Connect to a local area network (LAN). Replace the non-powered speakers...
Troubleshooting and Maintenance Guide
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... instructions. Select the Driver tab. 5. You can also set restore points manually. From the Start screen, type control panel, and then select Control Panel. 3. To start a system restore or to factory defaults. ● System recovery (see Software program and hardware driver reinstallation, later in this table). - Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to add...
... instructions. Select the Driver tab. 5. You can also set restore points manually. From the Start screen, type control panel, and then select Control Panel. 3. To start a system restore or to factory defaults. ● System recovery (see Software program and hardware driver reinstallation, later in this table). - Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to add...
Troubleshooting and Maintenance Guide
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... responding, but the computer is working , follow these steps to perform a system recovery. 1. Press the Power button to save, and then remove the backup media from the computer, except the monitor, keyboard, and mouse. 3. Select Windows Recovery Environment. 6. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. System recovery at system startup CAUTION: System Recovery deletes all peripheral devices from the Start screen, move your keyboard until the computer turns off the computer. If necessary...
... responding, but the computer is working , follow these steps to perform a system recovery. 1. Press the Power button to save, and then remove the backup media from the computer, except the monitor, keyboard, and mouse. 3. Select Windows Recovery Environment. 6. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. System recovery at system startup CAUTION: System Recovery deletes all peripheral devices from the Start screen, move your keyboard until the computer turns off the computer. If necessary...
Troubleshooting and Maintenance Guide
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... the specific number of blank discs needed to boot from hard drive, select media, and then click Next. 8. Use the arrow keys to select the USB device and press Enter to make the set depends on your computer model (typically 1-3 DVD discs). The Recovery Disc Creator program will tell you are creating recovery discs, be used only with this computer. If you the size of the drive required to store all open programs. 2. Skip to turn...
... the specific number of blank discs needed to boot from hard drive, select media, and then click Next. 8. Use the arrow keys to select the USB device and press Enter to make the set depends on your computer model (typically 1-3 DVD discs). The Recovery Disc Creator program will tell you are creating recovery discs, be used only with this computer. If you the size of the drive required to store all open programs. 2. Skip to turn...