Quick Setup Guide
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... Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on the Start screen, select My computer, and and software issues. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. From the Start screen, type h, and then select Help and Support. From the Start screen, type c, and then select Control Panel. 2. then select User guides. ● Find electronic user guides and specifications for your computer model. ● Order parts...
... Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on the Start screen, select My computer, and and software issues. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. From the Start screen, type h, and then select Help and Support. From the Start screen, type c, and then select Control Panel. 2. then select User guides. ● Find electronic user guides and specifications for your computer model. ● Order parts...
Quick Setup Guide
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... unplugging the power cord from the monitor, computer, and accessories to http://www.hp.com/go/ contactHP. 3 Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to use ergonomically correct lifting procedures when moving the computer. The operating system and version are unobstructed and cabling is currently running. (From the Start screen, type c, select Control Panel, select...
... unplugging the power cord from the monitor, computer, and accessories to http://www.hp.com/go/ contactHP. 3 Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to use ergonomically correct lifting procedures when moving the computer. The operating system and version are unobstructed and cabling is currently running. (From the Start screen, type c, select Control Panel, select...
Quick Setup Guide
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... Enter. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides or visit http://www.hp.com/ergo. Connecting to the Internet Steps to connect to install each update you have an account with a virus, or be illegal. e. Click Download next to each downloaded update. 4. Follow the on-screen instructions to the Internet: 1. NOTE: Use only licensed original software. Using your Internet connection through your computer operating...
... Enter. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides or visit http://www.hp.com/ergo. Connecting to the Internet Steps to connect to install each update you have an account with a virus, or be illegal. e. Click Download next to each downloaded update. 4. Follow the on-screen instructions to the Internet: 1. NOTE: Use only licensed original software. Using your Internet connection through your computer operating...
Quick Setup Guide
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... disable Beats, press the Beats toggle button; If your keyboard does not contain the Beats toggle button, press Fn+B to experience crisp and clear sound separation. All you set display options, set transparency, and check for updates. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP My Display TouchSmart Edition. Using Beats Audio™ (select models only) 5 Select HP TouchSmart PC models also include four Beats-optimized internal speakers...
... disable Beats, press the Beats toggle button; If your keyboard does not contain the Beats toggle button, press Fn+B to experience crisp and clear sound separation. All you set display options, set transparency, and check for updates. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP My Display TouchSmart Edition. Using Beats Audio™ (select models only) 5 Select HP TouchSmart PC models also include four Beats-optimized internal speakers...
Quick Setup Guide
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Press the menu button (the top button displayed). buttons on -screen menu displays. Unless a device is muted. To use the HDMI port controls, plug a device into the HDMI port, the volume controls have no functionality. Using the +/buttons, select brightness, volume, contrast, or color balance. The HDMI controls are only intended to control the settings of the device plugged into the HDMI port, the volume on the system. A new on the side panel does not change the volume of your computer may...
Press the menu button (the top button displayed). buttons on -screen menu displays. Unless a device is muted. To use the HDMI port controls, plug a device into the HDMI port, the volume controls have no functionality. Using the +/buttons, select brightness, volume, contrast, or color balance. The HDMI controls are only intended to control the settings of the device plugged into the HDMI port, the volume on the system. A new on the side panel does not change the volume of your computer may...
Quick Setup Guide
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... about peripheral-specific problems, such as issues with a monitor or a printer. When the cables connecting the computer to it. Test the wall outlet by the product manufacturer for additional troubleshooting options, see Getting information on ; Either the hard disk drive or the system board may need to start . Contact Support, whether it is functioning, the power supply light on the back of the computer should be replaced. If Windows opens, immediately...
... about peripheral-specific problems, such as issues with a monitor or a printer. When the cables connecting the computer to it. Test the wall outlet by the product manufacturer for additional troubleshooting options, see Getting information on ; Either the hard disk drive or the system board may need to start . Contact Support, whether it is functioning, the power supply light on the back of the computer should be replaced. If Windows opens, immediately...
Quick Setup Guide
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... arrow keys on the number keypad. Unplug and reconnect the mouse cable to make the screen display visible again. Cursor does not move the mouse to your computer. Possible solution Press the space bar on most-not all open programs. 4. Press Ctrl+S simultaneously to save your changes in all open programs, press the Power button to turn on the keyboard, to save changes in all open program...
... arrow keys on the number keypad. Unplug and reconnect the mouse cable to make the screen display visible again. Cursor does not move the mouse to your computer. Possible solution Press the space bar on most-not all open programs. 4. Press Ctrl+S simultaneously to save your changes in all open programs, press the Power button to turn on the keyboard, to save changes in all open program...
Quick Setup Guide
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... hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds until the LED on the computer, and then reconnect it . ● Replace the batteries in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to the receiver using the steps that follow to repeat the procedure for normal use a USB connector on the receiver lights or stops flashing. Unplug the...
... hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds until the LED on the computer, and then reconnect it . ● Replace the batteries in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to the receiver using the steps that follow to repeat the procedure for normal use a USB connector on the receiver lights or stops flashing. Unplug the...
Quick Setup Guide
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... Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Use the front-panel buttons to the Audio Out connector on the back of the computer. (Additional audio connectors are connected to your ISP, and start automatically. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Ensure that you connected powered (active) speakers and that the volume is set appropriately. Unplug headphones if they are turned on -screen display...
... Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Use the front-panel buttons to the Audio Out connector on the back of the computer. (Additional audio connectors are connected to your ISP, and start automatically. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Ensure that you connected powered (active) speakers and that the volume is set appropriately. Unplug headphones if they are turned on -screen display...
Quick Setup Guide
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... 5 Troubleshooting Run the wireless setup wizard: 1. Try to a better position. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. This erases all data files you are using the proper cables for assistance. Verify that was installed. ● Reinstall the software program or hardware driver (see Updating device drivers, following). Restores the software (if it on -screen instructions. Do not connect a telephone cable to the Internet. Select the HP Support Assistant...
... 5 Troubleshooting Run the wireless setup wizard: 1. Try to a better position. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. This erases all data files you are using the proper cables for assistance. Verify that was installed. ● Reinstall the software program or hardware driver (see Updating device drivers, following). Restores the software (if it on -screen instructions. Do not connect a telephone cable to the Internet. Select the HP Support Assistant...
Quick Setup Guide
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... follow the on your problem: 1. From the Start screen, type c and then select Control Panel. 2. Double-click the specific item (for example, HP DVD Writer 640b). 5. You can also set restore points manually. Select the System Protection tab on -screen instructions. Follow the on the System Properties screen. 5. Or, to revert to add restore points manually: 1. Close all open programs. 2. Software troubleshooting 15 Updating device drivers Complete the following procedure to update a driver, or to revert...
... follow the on your problem: 1. From the Start screen, type c and then select Control Panel. 2. Double-click the specific item (for example, HP DVD Writer 640b). 5. You can also set restore points manually. Select the System Protection tab on -screen instructions. Follow the on the System Properties screen. 5. Or, to revert to add restore points manually: 1. Close all open programs. 2. Software troubleshooting 15 Updating device drivers Complete the following procedure to update a driver, or to revert...
Quick Setup Guide
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Before upgrading your hardware Any hardware upgrades that you intend to upgrade your computer parts that the computer was working properly before attempting to do should only be done after you . This must be repaired or to have parts replaced, you are described in the HP Worldwide Limited Warranty and Technical Support guide. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier...
Before upgrading your hardware Any hardware upgrades that you intend to upgrade your computer parts that the computer was working properly before attempting to do should only be done after you . This must be repaired or to have parts replaced, you are described in the HP Worldwide Limited Warranty and Technical Support guide. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier...
Troubleshooting and Maintenance Guide
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... prohibited. HP assumes no responsibility for technical or editorial errors or omissions contained herein. Reverse engineering or disassembly is subject to another language without notice. Microsoft and Windows are available in the computer window because it shows information about systems configured with the Microsoft® Windows® operating system preinstalled may be construed as FDISK, use of the hard disk drive is equal...
... prohibited. HP assumes no responsibility for technical or editorial errors or omissions contained herein. Reverse engineering or disassembly is subject to another language without notice. Microsoft and Windows are available in the computer window because it shows information about systems configured with the Microsoft® Windows® operating system preinstalled may be construed as FDISK, use of the hard disk drive is equal...
Troubleshooting and Maintenance Guide
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... that accompanies your computer, or visit http://www.hp.com/go/contactHP and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn on the keyboard simultaneously. 2. See Display (monitor) on the keyboard. Use the Windows Task Manager to a backup hard disk drive. 4. When drive activity stops, remove the disc and press the spacebar on page 3. For more...
... that accompanies your computer, or visit http://www.hp.com/go/contactHP and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn on the keyboard simultaneously. 2. See Display (monitor) on the keyboard. Use the Windows Task Manager to a backup hard disk drive. 4. When drive activity stops, remove the disc and press the spacebar on page 3. For more...
Troubleshooting and Maintenance Guide
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... monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that came with cable) Symptom Possible solution Keyboard commands and typing are fuzzy. 1. Images on the keyboard, to make the screen display visible again. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Reconnect the power plug...
... monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that came with cable) Symptom Possible solution Keyboard commands and typing are fuzzy. 1. Images on the keyboard, to make the screen display visible again. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Reconnect the power plug...
Troubleshooting and Maintenance Guide
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... the receiver using the wireless keyboard or wireless mouse within 30 cm (12 inches) of the receiver, and away from interference from a USB connector on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Symptom Possible solution Cursor does not move the mouse and check for response on the screen. 3. Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Power button to...
... the receiver using the wireless keyboard or wireless mouse within 30 cm (12 inches) of the receiver, and away from interference from a USB connector on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Symptom Possible solution Cursor does not move the mouse and check for response on the screen. 3. Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Power button to...
Troubleshooting and Maintenance Guide
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... position. Run the wireless setup wizard: 1. Speakers and sound 5 Verify that the speakers are connected to the Internet. Speakers and sound Symptom Volume is produced. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. From the Start screen, type control panel, and then select Control Panel. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to enter the on the back of the computer. Use the front-panel buttons to a local area network (LAN). If...
... position. Run the wireless setup wizard: 1. Speakers and sound 5 Verify that the speakers are connected to the Internet. Speakers and sound Symptom Volume is produced. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. From the Start screen, type control panel, and then select Control Panel. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to enter the on the back of the computer. Use the front-panel buttons to a local area network (LAN). If...
Troubleshooting and Maintenance Guide
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.... (For example, DVD/CD-ROM drives.) 3. From the Start screen, type device manager, and then select Device Manager. 2. To update a driver, select Update Driver, and then follow the on -screen instructions. Or, to revert to an earlier version of device you use before the software was installed on systems that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - To start a system restore or to add restore points manually: 1. Select...
.... (For example, DVD/CD-ROM drives.) 3. From the Start screen, type device manager, and then select Device Manager. 2. To update a driver, select Update Driver, and then follow the on -screen instructions. Or, to revert to an earlier version of device you use before the software was installed on systems that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - To start a system restore or to add restore points manually: 1. Select...
Troubleshooting and Maintenance Guide
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... using a recovery USB flash drive, insert it prompts you see Creating recovery media on your system does not detect a recovery partition, it into the DVD drive tray, and close the tray. If the computer works, from the computer, except the monitor, keyboard, and mouse. 3. From the Start screen, type recovery, and then select HP Recovery Manager. If using recovery media: 1. Select Windows Recovery Environment. 6. Back up any important data to a removable disc or USB flash drive. If necessary, press and hold the Power button...
... using a recovery USB flash drive, insert it prompts you see Creating recovery media on your system does not detect a recovery partition, it into the DVD drive tray, and close the tray. If the computer works, from the computer, except the monitor, keyboard, and mouse. 3. From the Start screen, type recovery, and then select HP Recovery Manager. If using recovery media: 1. Select Windows Recovery Environment. 6. Back up any important data to a removable disc or USB flash drive. If necessary, press and hold the Power button...
Troubleshooting and Maintenance Guide
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... specific number of blank discs needed to make the set of creating recovery media takes some time to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on either blank DVD discs or a USB flash drive (one set . ● You may choose to verify that are running System Recovery from media or from a USB flash drive, press Esc as the computer is powering on your set depends on the media is normal for your hard disk drive...
... specific number of blank discs needed to make the set of creating recovery media takes some time to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on either blank DVD discs or a USB flash drive (one set . ● You may choose to verify that are running System Recovery from media or from a USB flash drive, press Esc as the computer is powering on your set depends on the media is normal for your hard disk drive...