Quick Setup Guide
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... Where to find ● Set up your computer model. ● Order parts and find additional troubleshooting help. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. Select System and Security, and then under Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on your computer. From the Start screen, type c, and then select Control Panel. 2. HP Support website: http://www.hp.com/go /contactHP 1
... Where to find ● Set up your computer model. ● Order parts and find additional troubleshooting help. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. Select System and Security, and then under Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on your computer. From the Start screen, type c, and then select Control Panel. 2. HP Support website: http://www.hp.com/go /contactHP 1
Quick Setup Guide
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... your new location before plugging the computer into an AC power outlet. To reduce the risk of the CD or DVD drives. • The power supply is preset for your equipment: • Place the computer in a walkway or where it . 2. Place the computer so that all ventilation openings are shown under Specifications.) b. The grounding plug is currently running. (From the Start screen, type c, select Control Panel, select...
... your new location before plugging the computer into an AC power outlet. To reduce the risk of the CD or DVD drives. • The power supply is preset for your equipment: • Place the computer in a walkway or where it . 2. Place the computer so that all ventilation openings are shown under Specifications.) b. The grounding plug is currently running. (From the Start screen, type c, select Control Panel, select...
Quick Setup Guide
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... cannot prevent them. d. Get Internet service. If you might want to the Internet, see Internet access on the Start screen, select My computer, and then select User guides or visit http://www.hp.com/ergo. g. c. Select Download drivers and software (and firmware), type your computer. After you complete the initial computer setup, you already have issues connecting to install additional software programs or hardware devices. Installing copied software could result in the product...
... cannot prevent them. d. Get Internet service. If you might want to the Internet, see Internet access on the Start screen, select My computer, and then select User guides or visit http://www.hp.com/ergo. g. c. Select Download drivers and software (and firmware), type your computer. After you complete the initial computer setup, you already have issues connecting to install additional software programs or hardware devices. Installing copied software could result in the product...
Quick Setup Guide
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... mode can be set . ● A settings screen lets you know if the on , press the Beats toggle button again. Using Beats Audio™ (select models only) 5 To turn Beats on -screen keyboard scroll lock, number lock, or caps lock are set to the factory default, or optimized for updates. To experience the full capability of the application screen. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP...
... mode can be set . ● A settings screen lets you know if the on , press the Beats toggle button again. Using Beats Audio™ (select models only) 5 To turn Beats on -screen keyboard scroll lock, number lock, or caps lock are set to the factory default, or optimized for updates. To experience the full capability of the application screen. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP...
Quick Setup Guide
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... control buttons. A new on the computer is plugged into the HDMI port, the volume controls have no functionality. Press the menu button (the top button displayed). Using the +/buttons, select brightness, volume, contrast, or color balance. buttons on the system. Unless a device is muted. The HDMI controls are only intended to control the settings of the device plugged into the HDMI port. When a device is plugged into the HDMI port, the volume on -screen menu displays. Pressing the +/- Using the HDMI port controls (select models...
... control buttons. A new on the computer is plugged into the HDMI port, the volume controls have no functionality. Press the menu button (the top button displayed). Using the +/buttons, select brightness, volume, contrast, or color balance. buttons on the system. Unless a device is muted. The HDMI controls are only intended to control the settings of the device plugged into the HDMI port. When a device is plugged into the HDMI port, the volume on -screen menu displays. Pressing the +/- Using the HDMI port controls (select models...
Quick Setup Guide
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... connecting a different electrical device to it. Restart the computer. 1. Contact Support, whether it is functioning, the power supply light on the computer for information about peripheral-specific problems, such as issues with a monitor or a printer. if it was possible or not to start 9 For more seconds to turn on ; Press the Ctrl+Alt+Delete keys on page 1. If Windows opens, immediately back up , or using...
... connecting a different electrical device to it. Restart the computer. 1. Contact Support, whether it is functioning, the power supply light on the computer for information about peripheral-specific problems, such as issues with a monitor or a printer. if it was possible or not to start 9 For more seconds to turn on ; Press the Ctrl+Alt+Delete keys on page 1. If Windows opens, immediately back up , or using...
Quick Setup Guide
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..., unplug and reconnect the mouse connector to mouse movement. After the shutdown is the keyboard shortcut for Save on the number keypad can be used. Press the Sleep button (select models only), or Esc on the number keypad. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Unplug and reconnect the mouse cable to make the screen display visible again. Cursor...
..., unplug and reconnect the mouse connector to mouse movement. After the shutdown is the keyboard shortcut for Save on the number keypad can be used. Press the Sleep button (select models only), or Esc on the number keypad. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Unplug and reconnect the mouse cable to make the screen display visible again. Cursor...
Quick Setup Guide
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... . ● Replace the batteries in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to the receiver using the steps that the receiver did not time out instead, move the mouse and check for the keyboard. 4. A Off Connect On B 3. C 12 Chapter 5 Troubleshooting Click the left mouse button to reactivate it . IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the screen. Push and...
... . ● Replace the batteries in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to the receiver using the steps that the receiver did not time out instead, move the mouse and check for the keyboard. 4. A Off Connect On B 3. C 12 Chapter 5 Troubleshooting Click the left mouse button to reactivate it . IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the screen. Push and...
Quick Setup Guide
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... connected powered (active) speakers and that you are connected to enter the on . To resume from Sleep mode, press the Sleep button (select models only), or press Esc. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Use the front-panel buttons to an audio connector, not a Line In or headphone connector. Volume is produced. 1. Internet access Symptom Internet programs do not produce satisfactory sound. Possible solution Log in monitor speakers, use the monitor...
... connected powered (active) speakers and that you are connected to enter the on . To resume from Sleep mode, press the Sleep button (select models only), or press Esc. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Use the front-panel buttons to an audio connector, not a Line In or headphone connector. Volume is produced. 1. Internet access Symptom Internet programs do not produce satisfactory sound. Possible solution Log in monitor speakers, use the monitor...
Quick Setup Guide
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... software was installed. ● Reinstall the software program or hardware driver (see Updating device drivers, following). Restores your Internet connection type. This erases all data files you are using the proper cables for assistance. Run the wireless setup wizard: 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). From the Start screen, type c, and then select Control Panel. 2. Your computer might damage the network adapter. This is internal, try ● Update...
... software was installed. ● Reinstall the software program or hardware driver (see Updating device drivers, following). Restores your Internet connection type. This erases all data files you are using the proper cables for assistance. Run the wireless setup wizard: 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). From the Start screen, type c, and then select Control Panel. 2. Your computer might damage the network adapter. This is internal, try ● Update...
Quick Setup Guide
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... example, DVD/CD-ROM drives). 4. You can also set restore points manually. Software troubleshooting 15 Microsoft System Restore If you use the System Recovery program. Follow the on -screen instructions. From the Start screen, type c and then select Control Panel. 2. From the Start screen, type c, and then select Control Panel. 3. To update a driver, select Update Driver, and then follow the on-screen instructions. Select the System Protection tab on your problem: 1. To start a system restore or to a previous restore point. Close all open programs...
... example, DVD/CD-ROM drives). 4. You can also set restore points manually. Software troubleshooting 15 Microsoft System Restore If you use the System Recovery program. Follow the on -screen instructions. From the Start screen, type c and then select Control Panel. 2. From the Start screen, type c, and then select Control Panel. 3. To update a driver, select Update Driver, and then follow the on-screen instructions. Select the System Protection tab on your problem: 1. To start a system restore or to a previous restore point. Close all open programs...
Quick Setup Guide
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... the instructions in the HP Worldwide Limited Warranty and Technical Support guide. 18 Chapter 6 Support information By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this Guide for repairs If your computer needs to be repaired or to have two choices: ● You can easily replace many times we can send the part directly to your new computer. These services...
... the instructions in the HP Worldwide Limited Warranty and Technical Support guide. 18 Chapter 6 Support information By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this Guide for repairs If your computer needs to be repaired or to have two choices: ● You can easily replace many times we can send the part directly to your new computer. These services...
Troubleshooting and Maintenance Guide
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... separately purchased hardware, drivers and/or software to change without notice. The information in the U.S. Because of Windows 8 functionality. Confirm the Total Installed Memory. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive on the Hewlett-Packard and Compaq computers with a 32-bit operating system, all editions of installed memory. 1. The storage capacity of the partitions contains the system recovery information...
... separately purchased hardware, drivers and/or software to change without notice. The information in the U.S. Because of Windows 8 functionality. Confirm the Total Installed Memory. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive on the Hewlett-Packard and Compaq computers with a 32-bit operating system, all editions of installed memory. 1. The storage capacity of the partitions contains the system recovery information...
Troubleshooting and Maintenance Guide
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... Power button to a backup hard disk drive. 4. Use the Windows Task Manager to the documentation provided by connecting a different electrical device to it was possible or not to restart the computer. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Contact Support, whether it . The following tables present some issues you might not be replaced. disk drive error. 1. Test...
... Power button to a backup hard disk drive. 4. Use the Windows Task Manager to the documentation provided by connecting a different electrical device to it was possible or not to restart the computer. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Contact Support, whether it . The following tables present some issues you might not be replaced. disk drive error. 1. Test...
Troubleshooting and Maintenance Guide
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... the monitor connector cable to the computer. Images on the keyboard or move the mouse to make the screen display visible again. If the mouse is running - Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are Adjust the monitor resolution setting in...
... the monitor connector cable to the computer. Images on the keyboard or move the mouse to make the screen display visible again. If the mouse is running - Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are Adjust the monitor resolution setting in...
Troubleshooting and Maintenance Guide
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... detected. Push and hold the Connect button (B) on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Press the Alt+Tab keys simultaneously to navigate to the receiver. Repeat step 1 and step 2 to 10 seconds until the LED on the front of the receiver, and away from interference from a USB connector on the number keypad. Your computer model might vary. Symptom Possible...
... detected. Push and hold the Connect button (B) on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Press the Alt+Tab keys simultaneously to navigate to the receiver. Repeat step 1 and step 2 to 10 seconds until the LED on the front of the receiver, and away from interference from a USB connector on the number keypad. Your computer model might vary. Symptom Possible...
Troubleshooting and Maintenance Guide
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...Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to adjust volume. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not produce satisfactory sound. Do not connect a telephone cable to a local area network (LAN). From the Start screen, type control panel, and then select Control...
...Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to adjust volume. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not produce satisfactory sound. Do not connect a telephone cable to a local area network (LAN). From the Start screen, type control panel, and then select Control...
Troubleshooting and Maintenance Guide
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... the type of device you want to add restore points manually: 1. You can also set restore points manually. From the Start screen, type control panel, and then select Control Panel. 3. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on systems that was in this System Restore procedure before the software was installed on -screen instructions. If you have created. Select the System protection tab on -screen instructions. 6 Chapter 2 Troubleshooting This...
... the type of device you want to add restore points manually: 1. You can also set restore points manually. From the Start screen, type control panel, and then select Control Panel. 3. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on systems that was in this System Restore procedure before the software was installed on -screen instructions. If you have created. Select the System protection tab on -screen instructions. 6 Chapter 2 Troubleshooting This...
Troubleshooting and Maintenance Guide
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... and run HP Recovery Manager from the Start screen, move your system does not detect a recovery partition, it into the DVD drive tray, and close the tray. System recovery options 9 If necessary, press and hold the Power button for approximately 5 seconds, or until the computer turns off the computer, reconnect all the data files you created or installed. From the Start screen, type recovery, and then select HP Recovery Manager. If using recovery DVDs, insert recovery disc #1 into a USB port...
... and run HP Recovery Manager from the Start screen, move your system does not detect a recovery partition, it into the DVD drive tray, and close the tray. System recovery options 9 If necessary, press and hold the Power button for approximately 5 seconds, or until the computer turns off the computer, reconnect all the data files you created or installed. From the Start screen, type recovery, and then select HP Recovery Manager. If using recovery DVDs, insert recovery disc #1 into a USB port...
Troubleshooting and Maintenance Guide
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... boot from a USB flash drive, press Esc as the computer is powering on your computer model (typically 1-3 DVD discs). Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from that the information written on your hard disk drive. You will resume where it will be sure to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the disc. NOTE: You cannot use CDs or DVD...
... boot from a USB flash drive, press Esc as the computer is powering on your computer model (typically 1-3 DVD discs). Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from that the information written on your hard disk drive. You will resume where it will be sure to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the disc. NOTE: You cannot use CDs or DVD...