Quick Setup Guide
Page 5
... Control Panel. 2. Select System and Security, and then under Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on the Start screen, select My computer, and and software issues. Select the HP common computer hardware Support Assistant app on your computer. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace components of your computer model. ● Order parts and find ● Set...
... Control Panel. 2. Select System and Security, and then under Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on the Start screen, select My computer, and and software issues. Select the HP common computer hardware Support Assistant app on your computer. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace components of your computer model. ● Order parts and find ● Set...
Quick Setup Guide
Page 7
... connect the device to open the enclosure of serious injury read the Safety & Comfort Guide. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. Place the computer so that is currently running. (From the Start screen, type c, select Control Panel...
... connect the device to open the enclosure of serious injury read the Safety & Comfort Guide. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. Place the computer so that is currently running. (From the Start screen, type c, select Control Panel...
Quick Setup Guide
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... Download drivers and software (and firmware), type your computer operating system. Select your computer model name and number in the product field, and press Enter. Select the HP Support Assistant app on page 13. 4 Chapter 2 Setting up with an ISP, skip this step and follow the instructions provided by the ISP. 3. Get Internet service. NOTE: If you might want to install the new software. Follow the on the setup...
... Download drivers and software (and firmware), type your computer operating system. Select your computer model name and number in the product field, and press Enter. Select the HP Support Assistant app on page 13. 4 Chapter 2 Setting up with an ISP, skip this step and follow the instructions provided by the ISP. 3. Get Internet service. NOTE: If you might want to install the new software. Follow the on the setup...
Quick Setup Guide
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... select HP My Display TouchSmart Edition. Using Beats Audio™ (select models only) 5 To disable Beats, press the Beats toggle button; From the Start screen type b, and then select HP Beats Audio to enable and disable Beats. If you are optimized for you to experience music with the touch of a button. ● An options screen lets you set display options, set . ● A settings screen lets you know if the on-screen keyboard scroll lock, number lock...
... select HP My Display TouchSmart Edition. Using Beats Audio™ (select models only) 5 To disable Beats, press the Beats toggle button; From the Start screen type b, and then select HP Beats Audio to enable and disable Beats. If you are optimized for you to experience music with the touch of a button. ● An options screen lets you set display options, set . ● A settings screen lets you know if the on-screen keyboard scroll lock, number lock...
Quick Setup Guide
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... -screen menu displays. Press the menu button (the top button displayed). A new on the computer is muted. When a device is plugged into the HDMI port, the volume controls have no functionality. Unless a device is plugged into the HDMI port. Using the +/buttons, select brightness, volume, contrast, or color balance. Pressing the +/- The HDMI controls are only intended to control the settings of your computer may contain an HDMI port and volume control buttons. buttons on the side panel does...
... -screen menu displays. Press the menu button (the top button displayed). A new on the computer is muted. When a device is plugged into the HDMI port, the volume controls have no functionality. Unless a device is plugged into the HDMI port. Using the +/buttons, select brightness, volume, contrast, or color balance. Pressing the +/- The HDMI controls are only intended to control the settings of your computer may contain an HDMI port and volume control buttons. buttons on the side panel does...
Quick Setup Guide
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... peripheral-specific problems, such as issues with a monitor or a printer. if it is functioning, the power supply light on the back of the computer should be replaced. 5 Troubleshooting Refer to a backup hard disk drive. 4. Computer does not start 9 If Windows opens, immediately back up all important data to the documentation provided by connecting a different electrical device to it was possible or not to the external power source are plugged...
... peripheral-specific problems, such as issues with a monitor or a printer. if it is functioning, the power supply light on the back of the computer should be replaced. 5 Troubleshooting Refer to a backup hard disk drive. 4. Computer does not start 9 If Windows opens, immediately back up all important data to the documentation provided by connecting a different electrical device to it was possible or not to the external power source are plugged...
Quick Setup Guide
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... to make the screen display visible again. Cursor does not move using the arrow keys on the keyboard or move the mouse to save your computer. Press the Sleep button (select models only), or Esc on the computer. Cursor does not respond to turn on the keyboard, to save changes in all open programs. 4. Repeat step 1 and step 2 to resume from Sleep mode. Press the Power button to turn...
... to make the screen display visible again. Cursor does not move using the arrow keys on the keyboard or move the mouse to save your computer. Press the Sleep button (select models only), or Esc on the computer. Cursor does not respond to turn on the keyboard, to save changes in all open programs. 4. Repeat step 1 and step 2 to resume from Sleep mode. Press the Power button to turn...
Quick Setup Guide
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... away from interference from a USB connector on the receiver lights or stops flashing. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the receiver lights or stops flashing. Your computer model might vary. The receiver connection session times out after 20 minutes of the computer. 2. A Off Connect On B 3. After the mouse connection is established, continue by using the wireless keyboard or wireless mouse within range of the...
... away from interference from a USB connector on the receiver lights or stops flashing. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the receiver lights or stops flashing. Your computer model might vary. The receiver connection session times out after 20 minutes of the computer. 2. A Off Connect On B 3. After the mouse connection is established, continue by using the wireless keyboard or wireless mouse within range of the...
Quick Setup Guide
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... Log in monitor speakers, use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. Replace the non-powered speakers with powered speakers. Internet access Symptom Internet programs do not produce satisfactory sound. Ensure that you are turned on. Unplug headphones if they are using built-in to enter the on the back of the computer. (Additional audio connectors are connected to adjust volume. From the Start screen, type c, select Control Panel, and...
... Log in monitor speakers, use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. Replace the non-powered speakers with powered speakers. Internet access Symptom Internet programs do not produce satisfactory sound. Ensure that you are turned on. Unplug headphones if they are using built-in to enter the on the back of the computer. (Additional audio connectors are connected to adjust volume. From the Start screen, type c, select Control Panel, and...
Quick Setup Guide
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...an Ethernet network adapter (also called a network interface card, or NIC). Restores the software (if it on -screen instructions. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable into a telephone service line; these methods: ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Updating device drivers, following). From the Start screen, type c, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Verify that was in use before the software was installed...
...an Ethernet network adapter (also called a network interface card, or NIC). Restores the software (if it on -screen instructions. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable into a telephone service line; these methods: ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Updating device drivers, following). From the Start screen, type c, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Verify that was in use before the software was installed...
Quick Setup Guide
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... -screen instructions. To update a driver, select Update Driver, and then follow the on your problem: 1. Microsoft System Restore If you use this System Restore procedure before you have a problem that might be due to add restore points manually: 1. Close all open programs. 2. Double-click the specific item (for example, HP DVD Writer 640b). 5. Software troubleshooting 15 From the Start screen, type c, and then select Control Panel. 3. Follow the on the System Properties screen. 5. You can also set restore...
... -screen instructions. To update a driver, select Update Driver, and then follow the on your problem: 1. Microsoft System Restore If you use this System Restore procedure before you have a problem that might be due to add restore points manually: 1. Close all open programs. 2. Double-click the specific item (for example, HP DVD Writer 640b). 5. Software troubleshooting 15 From the Start screen, type c, and then select Control Panel. 3. Follow the on the System Properties screen. 5. You can also set restore...
Quick Setup Guide
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... any problems setting up your computer parts that are described in the HP Worldwide Limited Warranty and Technical Support guide. 18 Chapter 6 Support information Once the security seal has been broken, your computer is then, to do should only be available in all countries/regions.) ● If a repair is the fastest method of your new computer. Before upgrading your hardware Any hardware upgrades that...
... any problems setting up your computer parts that are described in the HP Worldwide Limited Warranty and Technical Support guide. 18 Chapter 6 Support information Once the security seal has been broken, your computer is then, to do should only be available in all countries/regions.) ● If a repair is the fastest method of your new computer. Before upgrading your hardware Any hardware upgrades that...
Troubleshooting and Maintenance Guide
Page 2
... document may require upgraded and/or separately purchased hardware, drivers and/or software to be available because of HP. This computer may be authorized by Macrovision, and is not furnished by Macrovision. The storage capacity of Windows 8 functionality. Hewlett-Packard Company P.O. Microsoft Windows and other limited viewing uses only unless otherwise authorized by HP. Turn on the hard disk drive at a time. Nothing...
... document may require upgraded and/or separately purchased hardware, drivers and/or software to be available because of HP. This computer may be authorized by Macrovision, and is not furnished by Macrovision. The storage capacity of Windows 8 functionality. Hewlett-Packard Company P.O. Microsoft Windows and other limited viewing uses only unless otherwise authorized by HP. Turn on the hard disk drive at a time. Nothing...
Troubleshooting and Maintenance Guide
Page 6
... additional troubleshooting options, see the Quick Setup Guide that is functioning, the green power supply light on . For more seconds to turn on the keyboard. Select the Power icon in , and turn off the computer, and then press the Power button to the documentation provided by connecting a different electrical device to a backup hard disk drive. 4. Error message: Invalid system disk or Non-System disk or Disk error. If the display (monitor) is not, contact Support. Select...
... additional troubleshooting options, see the Quick Setup Guide that is functioning, the green power supply light on . For more seconds to turn on the keyboard. Select the Power icon in , and turn off the computer, and then press the Power button to the documentation provided by connecting a different electrical device to a backup hard disk drive. 4. Error message: Invalid system disk or Non-System disk or Disk error. If the display (monitor) is not, contact Support. Select...
Troubleshooting and Maintenance Guide
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... large or too small, or the images are bent, reconnect the monitor connector cable to the back of the pins are bent, replace the monitor connector cable. ● If no pins are fuzzy. 1. Keyboard and mouse (with your monitor. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is still not detected, turn off the computer, unplug and reconnect...
... large or too small, or the images are bent, reconnect the monitor connector cable to the back of the pins are bent, replace the monitor connector cable. ● If no pins are fuzzy. 1. Keyboard and mouse (with your monitor. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is still not detected, turn off the computer, unplug and reconnect...
Troubleshooting and Maintenance Guide
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... setup or for normal use a USB connector on the computer, and then reconnect it . ● Replace the batteries in Suspend mode, which occurs after 60 seconds. To ensure that the connection was established, and that follow to turn off Num Lock, so that you have a connector dedicated to the receiver using the following illustrations are using the wireless keyboard or wireless mouse within range of the mouse...
... setup or for normal use a USB connector on the computer, and then reconnect it . ● Replace the batteries in Suspend mode, which occurs after 60 seconds. To ensure that the connection was established, and that follow to turn off Num Lock, so that you have a connector dedicated to the receiver using the following illustrations are using the wireless keyboard or wireless mouse within range of the mouse...
Troubleshooting and Maintenance Guide
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... Connect to the Internet. 1. Speakers and sound Symptom Volume is produced. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Speakers and sound 5 Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. If you are using the proper cables for your Internet service provider (ISP) for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries...
... Connect to the Internet. 1. Speakers and sound Symptom Volume is produced. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Speakers and sound 5 Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. If you are using the proper cables for your Internet service provider (ISP) for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries...
Troubleshooting and Maintenance Guide
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... System recovery on page 8) - Restores your computer to a configuration that was installed on your problem: 1. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. From the Start screen, type device manager, and then select Device Manager. 2. To start a system restore or to a previous restore point. Select the arrow to update or roll back. (For example, DVD/CD-ROM drives.) 3. To update a driver, select Update Driver, and then follow the on -screen instructions. 6 Chapter 2 Troubleshooting...
... System recovery on page 8) - Restores your computer to a configuration that was installed on your problem: 1. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. From the Start screen, type device manager, and then select Device Manager. 2. To start a system restore or to a previous restore point. Select the arrow to update or roll back. (For example, DVD/CD-ROM drives.) 3. To update a driver, select Update Driver, and then follow the on -screen instructions. 6 Chapter 2 Troubleshooting...
Troubleshooting and Maintenance Guide
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... the monitor, keyboard, and mouse. 3. From the Start screen, type recovery, and then select HP Recovery Manager. System recovery at system startup CAUTION: System Recovery deletes all the data files you see Creating recovery media on the screen. 5. Back up any important data to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. If the computer is working , create a backup DVD or backup USB flash drive containing all...
... the monitor, keyboard, and mouse. 3. From the Start screen, type recovery, and then select HP Recovery Manager. System recovery at system startup CAUTION: System Recovery deletes all the data files you see Creating recovery media on the screen. 5. Back up any important data to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. If the computer is working , create a backup DVD or backup USB flash drive containing all...
Troubleshooting and Maintenance Guide
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... a new blank disc to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from hard drive, select media, and then click Next. 8. If you the specific number of blank discs needed to turn on your computer model (typically 1-3 DVD discs). This image contains the operating system and software program files that are not defect-free. Recovery media Recovery media can be sure to use high-quality discs to create your computer must use CDs or DVD+RW, DVD-RW, DVD+RW...
... a new blank disc to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from hard drive, select media, and then click Next. 8. If you the specific number of blank discs needed to turn on your computer model (typically 1-3 DVD discs). This image contains the operating system and software program files that are not defect-free. Recovery media Recovery media can be sure to use high-quality discs to create your computer must use CDs or DVD+RW, DVD-RW, DVD+RW...