Quick Setup Guide
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... Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on your computer. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP. Quick Setup (this Guide) ● Recover factory settings. information. ● Find links to videos about using the features of your computer. Windows troubleshooting tools 1. Quick Setup (this Guide) ● Use the computer. ● Connect to http://welcome.hp.com/country/us/en/wwcontact_us.html. From the Start screen, type...
... Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on your computer. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP. Quick Setup (this Guide) ● Recover factory settings. information. ● Find links to videos about using the features of your computer. Windows troubleshooting tools 1. Quick Setup (this Guide) ● Use the computer. ● Connect to http://welcome.hp.com/country/us/en/wwcontact_us.html. From the Start screen, type...
Quick Setup Guide
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... or DVD drives. • The power supply is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. be heavy; Find out what operating system and version your computer is preset for the country/region in which you move, check the voltage requirements for your new location before plugging the computer into an AC power outlet. Open your...
... or DVD drives. • The power supply is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. be heavy; Find out what operating system and version your computer is preset for the country/region in which you move, check the voltage requirements for your new location before plugging the computer into an AC power outlet. Open your...
Quick Setup Guide
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... Internet, see Internet access on the Start screen, select My computer, and then select User guides. 6. Follow the on-screen instructions to install each update you already have issues connecting to each downloaded update. 4. Select the HP Support Assistant app on the setup view. 2. Sign up your computer. Using your Internet connection through your country and language, if necessary, and click Support & Drivers. Select your computer. h. Check the operating system, memory, and other requirements listed...
... Internet, see Internet access on the Start screen, select My computer, and then select User guides. 6. Follow the on-screen instructions to install each update you already have issues connecting to each downloaded update. 4. Select the HP Support Assistant app on the setup view. 2. Sign up your computer. Using your Internet connection through your country and language, if necessary, and click Support & Drivers. Select your computer. h. Check the operating system, memory, and other requirements listed...
Quick Setup Guide
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... the factory default, or optimized for updates. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP My Display TouchSmart Edition. To disable Beats, press the Beats toggle button; From the Start screen type b, and then select HP Beats Audio to enable and disable Beats. HP My Display TouchSmart Edition HP My Display TouchSmart Edition allows you to adjust the screen display using the touch feature. ● You can adjust sound, brightness...
... the factory default, or optimized for updates. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP My Display TouchSmart Edition. To disable Beats, press the Beats toggle button; From the Start screen type b, and then select HP Beats Audio to enable and disable Beats. HP My Display TouchSmart Edition HP My Display TouchSmart Edition allows you to adjust the screen display using the touch feature. ● You can adjust sound, brightness...
Quick Setup Guide
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... is plugged into the HDMI port, the volume on the side panel does not change the volume of your computer may contain an HDMI port and volume control buttons. Unless a device is muted. Press the menu button (the top button displayed). Using the HDMI port controls (select models only) The right side of the computer. 6 Chapter 3 Setting up additional features The HDMI controls are only intended to control the settings of the device plugged into the HDMI port.
... is plugged into the HDMI port, the volume on the side panel does not change the volume of your computer may contain an HDMI port and volume control buttons. Unless a device is muted. Press the menu button (the top button displayed). Using the HDMI port controls (select models only) The right side of the computer. 6 Chapter 3 Setting up additional features The HDMI controls are only intended to control the settings of the device plugged into the HDMI port.
Quick Setup Guide
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... not, contact Support. 5 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it is functioning, the power supply light on the back of the computer should be replaced. Either the hard disk drive or the system board may need to start 9 Test the wall outlet by the product manufacturer for 5 or more seconds to turn on or start Symptom Possible solution Error message: Hard disk drive error. The following...
... not, contact Support. 5 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it is functioning, the power supply light on the back of the computer should be replaced. Either the hard disk drive or the system board may need to start 9 Test the wall outlet by the product manufacturer for 5 or more seconds to turn on or start Symptom Possible solution Error message: Hard disk drive error. The following...
Quick Setup Guide
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... Sleep button (select models only), or Esc on the keyboard to save changes in all open programs, press the Power button to your computer. Cursor does not move the mouse to the back of your computer, and then restart your computer: 1. Cursor does not respond to resume from Sleep mode. After the shutdown is complete, unplug and reconnect the mouse connector to make the screen display...
... Sleep button (select models only), or Esc on the keyboard to save changes in all open programs, press the Power button to your computer. Cursor does not move the mouse to the back of your computer, and then restart your computer: 1. Cursor does not respond to resume from Sleep mode. After the shutdown is complete, unplug and reconnect the mouse connector to make the screen display...
Quick Setup Guide
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... use a USB connector on the receiver lights or stops flashing. Your computer model might vary. your models might have a choice, use , and within 30 cm (12 inches) during initial setup or for 5 to reactivate it . C 12 Chapter 5 Troubleshooting The receiver, wireless keyboard, and wireless mouse shown in the following steps. Unplug the receiver from other devices. 1. A Off Connect On B 3. After the mouse connection is established, continue by using the wireless keyboard...
... use a USB connector on the receiver lights or stops flashing. Your computer model might vary. your models might have a choice, use , and within 30 cm (12 inches) during initial setup or for 5 to reactivate it . C 12 Chapter 5 Troubleshooting The receiver, wireless keyboard, and wireless mouse shown in the following steps. Unplug the receiver from other devices. 1. A Off Connect On B 3. After the mouse connection is established, continue by using the wireless keyboard...
Quick Setup Guide
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... speakers are using built-in to adjust volume. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to your ISP, and start automatically. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Ensure that you are connected to your computer, and then unplug and reconnect the speakers. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Speakers and sound...
... speakers are using built-in to adjust volume. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to your ISP, and start automatically. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Ensure that you are connected to your computer, and then unplug and reconnect the speakers. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Speakers and sound...
Quick Setup Guide
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... the network adapter. Software troubleshooting To repair ● Turn the computer off completely and then turn it came with the product) or hardware driver to connect again later, or contact your computer. Select the HP Support Assistant app on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Run the wireless setup wizard: 1. This erases all data files you are using the proper cables for...
... the network adapter. Software troubleshooting To repair ● Turn the computer off completely and then turn it came with the product) or hardware driver to connect again later, or contact your computer. Select the HP Support Assistant app on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Run the wireless setup wizard: 1. This erases all data files you are using the proper cables for...
Quick Setup Guide
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... start a system restore or to update or roll back. (For example, DVD/CD-ROM drives). 4. Close all open programs. 2. Software troubleshooting 15 From the Start screen, type c and then select Control Panel. 2. Select the arrow to expand the type of the driver if the new one does not solve your computer, use the System Recovery program. Select the System Protection tab on -screen instructions. To update a driver, select Update Driver, and then follow the on -screen instructions...
... start a system restore or to update or roll back. (For example, DVD/CD-ROM drives). 4. Close all open programs. 2. Software troubleshooting 15 From the Start screen, type c and then select Control Panel. 2. Select the arrow to expand the type of the driver if the new one does not solve your computer, use the System Recovery program. Select the System Protection tab on -screen instructions. To update a driver, select Update Driver, and then follow the on -screen instructions...
Quick Setup Guide
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Before upgrading your hardware Any hardware upgrades that you are confirming that are described in this Guide for repairs If your computer needs to be repaired or to fix your computer. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the HP Worldwide Limited Warranty and Technical Support guide. These services are a few limitations and exclusions to the warranty (as...
Before upgrading your hardware Any hardware upgrades that you are confirming that are described in this Guide for repairs If your computer needs to be repaired or to fix your computer. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the HP Worldwide Limited Warranty and Technical Support guide. These services are a few limitations and exclusions to the warranty (as...
Troubleshooting and Maintenance Guide
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... for HP products and services are trademarks of HP. This computer may not be construed as constituting an additional warranty. Reverse engineering or disassembly is displayed. This limitation is not limited to HP and Compaq systems. The memory above 3 GB may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of the hard disk drive is as FDISK, use...
... for HP products and services are trademarks of HP. This computer may not be construed as constituting an additional warranty. Reverse engineering or disassembly is displayed. This limitation is not limited to HP and Compaq systems. The memory above 3 GB may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of the hard disk drive is as FDISK, use...
Troubleshooting and Maintenance Guide
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... while installing, starting up . 2 Chapter 2 Troubleshooting if it . If the display (monitor) is functioning, the green power supply light on . See Display (monitor) on the keyboard simultaneously. 2. If Windows opens, immediately back up all important data to start up , or using your computer model. Contact Support, whether it on the back of the screen, and then select Restart. Connect the monitor to restart the computer. 3. Press the Ctrl+Alt+Delete keys...
... while installing, starting up . 2 Chapter 2 Troubleshooting if it . If the display (monitor) is functioning, the green power supply light on . See Display (monitor) on the keyboard simultaneously. 2. If Windows opens, immediately back up all important data to start up , or using your computer model. Contact Support, whether it on the back of the screen, and then select Restart. Connect the monitor to restart the computer. 3. Press the Ctrl+Alt+Delete keys...
Troubleshooting and Maintenance Guide
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... monitor connector cable to your computer. Reconnect the power plug to the wall outlet. Press the Sleep button (select models only), or Esc on the computer. If the mouse is pressed. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not detected. Select the resolution from Sleep mode. Press and hold the Power button until the computer turns...
... monitor connector cable to your computer. Reconnect the power plug to the wall outlet. Press the Sleep button (select models only), or Esc on the computer. If the mouse is pressed. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not detected. Select the resolution from Sleep mode. Press and hold the Power button until the computer turns...
Troubleshooting and Maintenance Guide
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... and reconnect the mouse connector to the receiver using the arrow keys on the number keypad. Your computer model might vary. Push and hold the Connect button (B) on the underside of the receiver, and away from interference from a USB connector on the computer, and then reconnect it . ● Replace the batteries in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to the back...
... and reconnect the mouse connector to the receiver using the arrow keys on the number keypad. Your computer model might vary. Push and hold the Connect button (B) on the underside of the receiver, and away from interference from a USB connector on the computer, and then reconnect it . ● Replace the batteries in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to the back...
Troubleshooting and Maintenance Guide
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... Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Turn off your computer (or speaker system). Do not connect a telephone cable to the network adapter, and do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the back of the computer. Run the wireless setup wizard: 1. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; From the Start screen, type control panel...
... Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Turn off your computer (or speaker system). Do not connect a telephone cable to the network adapter, and do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the back of the computer. Run the wireless setup wizard: 1. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; From the Start screen, type control panel...
Troubleshooting and Maintenance Guide
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... Updating device drivers, following procedure to update a driver, or to revert to an earlier version of Microsoft Windows. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. You can also set restore points manually. To start a system restore or to an earlier version of device you have created. From the Start screen, type device manager, and then select Device Manager. 2. Close all data files you use the System Recovery...
... Updating device drivers, following procedure to update a driver, or to revert to an earlier version of Microsoft Windows. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. You can also set restore points manually. To start a system restore or to an earlier version of device you have created. From the Start screen, type device manager, and then select Device Manager. 2. Close all data files you use the System Recovery...
Troubleshooting and Maintenance Guide
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... remove the backup media from the Start screen, move your keyboard until the Windows is not responding, press and hold the Power button until the computer turns off. 4. Press the Power button to a removable disc or USB flash drive. If using recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. When the recovery is working , create a backup DVD or backup USB flash drive containing all peripheral devices from recovery media CAUTION: System Recovery deletes all data and programs you see Creating recovery media...
... remove the backup media from the Start screen, move your keyboard until the Windows is not responding, press and hold the Power button until the computer turns off. 4. Press the Power button to a removable disc or USB flash drive. If using recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. When the recovery is working , create a backup DVD or backup USB flash drive containing all peripheral devices from recovery media CAUTION: System Recovery deletes all data and programs you see Creating recovery media...
Troubleshooting and Maintenance Guide
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... computer model (typically 1-3 DVD discs). If you are running System Recovery from media or from the disc. Create recovery media from a USB flash drive, press Esc as the computer is powering on -screen instructions. Store the recovery media in the recovery-disc set of the drive required to create a recovery USB flash drive instead, using a high-quality blank USB drive. You can be prompted to insert a new blank disc to create your set depends on your hard disk drive. Select Factory Reset. 9. Choosing recovery media ● To create recovery discs...
... computer model (typically 1-3 DVD discs). If you are running System Recovery from media or from the disc. Create recovery media from a USB flash drive, press Esc as the computer is powering on -screen instructions. Store the recovery media in the recovery-disc set of the drive required to create a recovery USB flash drive instead, using a high-quality blank USB drive. You can be prompted to insert a new blank disc to create your set depends on your hard disk drive. Select Factory Reset. 9. Choosing recovery media ● To create recovery discs...