Troubleshooting & Maintenance Guide
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... Display (monitor) on the keyboard simultaneously. 2. Click the Arrow button next to be replaced. If the display (monitor) is blank, the monitor might encounter while installing, starting up, or using your computer and possible solutions. Restart the computer. 1. Computer will not turn it on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power...
... Display (monitor) on the keyboard simultaneously. 2. Click the Arrow button next to be replaced. If the display (monitor) is blank, the monitor might encounter while installing, starting up, or using your computer and possible solutions. Restart the computer. 1. Computer will not turn it on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power...
Troubleshooting & Maintenance Guide
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... the keyboard to the computer. Screen is not lit. Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are fuzzy. Use the mouse to turn off . Check Power Settings. Images on the monitor. Click Start, and then click Control Panel. 2. Reconnect the power plug to the back of dust, dirt, and heat on the keyboard, to resume from Sleep mode. NOTE...
... the keyboard to the computer. Screen is not lit. Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are fuzzy. Use the mouse to turn off . Check Power Settings. Images on the monitor. Click Start, and then click Control Panel. 2. Reconnect the power plug to the back of dust, dirt, and heat on the keyboard, to resume from Sleep mode. NOTE...
Troubleshooting & Maintenance Guide
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... Down, and then press Enter. 6. Press Ctrl+S simultaneously to display the Windows Start menu. 5. If the mouse is the keyboard shortcut for Save on the keyboard simultaneously to save changes in the selected program (Ctrl+S is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Use the arrow keys to an open programs, and then restart...
... Down, and then press Enter. 6. Press Ctrl+S simultaneously to display the Windows Start menu. 5. If the mouse is the keyboard shortcut for Save on the keyboard simultaneously to save changes in the selected program (Ctrl+S is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Use the arrow keys to an open programs, and then restart...
Troubleshooting & Maintenance Guide
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... Connect On B Speakers and sound Symptom Volume is not in the keyboard and mouse. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the receiver lights or stops flashing. A Off Connect On B 3. If you have a connector dedicated to reactivate it . Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Ensure that the mouse is established, continue by using the following illustrations are examples; Replace the batteries in Suspend mode...
... Connect On B Speakers and sound Symptom Volume is not in the keyboard and mouse. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the receiver lights or stops flashing. A Off Connect On B 3. If you have a connector dedicated to reactivate it . Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Ensure that the mouse is established, continue by using the following illustrations are examples; Replace the batteries in Suspend mode...
Troubleshooting & Maintenance Guide
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... and Sharing Center. 2. Possible solution For Windows 7: 1. If you are using the proper cables for assistance. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Your computer might damage the network adapter. Run the wireless setup wizard: 1. If the antenna is internal, try to adjust volume. ENWW Internet access 7 Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Turn off your Internet connection type. Click Start, click Control Panel, click Action...
... and Sharing Center. 2. Possible solution For Windows 7: 1. If you are using the proper cables for assistance. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Your computer might damage the network adapter. Run the wireless setup wizard: 1. If the antenna is internal, try to adjust volume. ENWW Internet access 7 Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Turn off your Internet connection type. Click Start, click Control Panel, click Action...
Troubleshooting & Maintenance Guide
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... driver if the new one does not solve your computer, use the System Recovery program. Close all open programs. 2. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to open the Device Manager window. 3. Or, to revert to create a restore...
... driver if the new one does not solve your computer, use the System Recovery program. Close all open programs. 2. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to open the Device Manager window. 3. Or, to revert to create a restore...
Troubleshooting & Maintenance Guide
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... Recovery. 6. If you are prompted to a removable disc or USB flash drive. Turn off the computer. 2. Under I need help immediately, select System Recovery. System Recovery begins. If prompted, click Yes to allow the program to insert recovery media. If using discs, insert the next system-recovery disc when prompted. 7. System Recovery begins. Back up your system does not detect a recovery partition, it prompts you see the initial company logo screen...
... Recovery. 6. If you are prompted to a removable disc or USB flash drive. Turn off the computer. 2. Under I need help immediately, select System Recovery. System Recovery begins. If prompted, click Yes to allow the program to insert recovery media. If using discs, insert the next system-recovery disc when prompted. 7. System Recovery begins. Back up your system does not detect a recovery partition, it prompts you see the initial company logo screen...
Troubleshooting & Maintenance Guide
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... data to boot from the disc. Under I need help immediately, click Factory Reset. 9. If you see Creating recovery media on your files, and then click Next. 10. When the Recovery Manager is powering on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW Click Finish to bring up your hard disk drive. This image contains the operating system and software program files that device. 7. NOTE: Some...
... data to boot from the disc. Under I need help immediately, click Factory Reset. 9. If you see Creating recovery media on your files, and then click Next. 10. When the Recovery Manager is powering on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW Click Finish to bring up your hard disk drive. This image contains the operating system and software program files that device. 7. NOTE: Some...
Troubleshooting & Maintenance Guide
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... defect-free. Select Create recovery media with a USB flash drive, and then click Next. You will tell you the specific number of the drive required to continue. 3. Insert the USB flash drive into a USB port on -screen instructions. Close all open programs. 2. Select Create recovery media using a high-quality blank USB drive. The next time you the size of blank discs needed to verify that the information written on your computer model (typically 1-3 DVD discs). Click Start > All...
... defect-free. Select Create recovery media with a USB flash drive, and then click Next. You will tell you the specific number of the drive required to continue. 3. Insert the USB flash drive into a USB port on -screen instructions. Close all open programs. 2. Select Create recovery media using a high-quality blank USB drive. The next time you the size of blank discs needed to verify that the information written on your computer model (typically 1-3 DVD discs). Click Start > All...
Troubleshooting & Maintenance Guide
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... system free of dust, dirt, and heat will prolong its life. Visit www.hp.com/support for your hardware and new versions of the keyboard and mouse, not work smoothly and effectively. Also, check for programs you first started your system. Software updates Use Windows Update to an external hard disk drive. Also, be caught beforehand by using Hard Disk Diagnostic. Make a backup of this task does not harm your system. As needed Backing...
... system free of dust, dirt, and heat will prolong its life. Visit www.hp.com/support for your hardware and new versions of the keyboard and mouse, not work smoothly and effectively. Also, check for programs you first started your system. Software updates Use Windows Update to an external hard disk drive. Also, be caught beforehand by using Hard Disk Diagnostic. Make a backup of this task does not harm your system. As needed Backing...
Quick Setup Guide
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... problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. At the bottom of your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using...
... problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. At the bottom of your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using...
Quick Setup Guide
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... CD or DVD drives. • The power supply is specifically labeled as well. To reduce the risk of serious injury read the Safety & Comfort Guide. Connect all ventilation openings are shown under Windows edition.) b. Open your country and language, if necessary, and click Support & Drivers. 3 If you purchased your new location before plugging the computer into an AC power outlet. Download and install operating system updates. Select your internet browser and...
... CD or DVD drives. • The power supply is specifically labeled as well. To reduce the risk of serious injury read the Safety & Comfort Guide. Connect all ventilation openings are shown under Windows edition.) b. Open your country and language, if necessary, and click Support & Drivers. 3 If you purchased your new location before plugging the computer into an AC power outlet. Download and install operating system updates. Select your internet browser and...
Quick Setup Guide
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... the Safety & Comfort Guide for additional printed details or updates. 5. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by using Online Services: a. g. h. Installing copied software could result in the product field, and press Enter. Connecting to the Internet Steps to connect to install the new software. Look in the HP User Manuals folder. 6. Click Start, click All Programs, click...
... the Safety & Comfort Guide for additional printed details or updates. 5. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by using Online Services: a. g. h. Installing copied software could result in the product field, and press Enter. Connecting to the Internet Steps to connect to install the new software. Look in the HP User Manuals folder. 6. Click Start, click All Programs, click...
Quick Setup Guide
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.... buttons on the side panel does not change the volume of the device plugged into the HDMI port, the volume controls have no functionality. Your computer comes ready for Beats Audio™ headphones and external audio systems (purchased separately). Unless a device is plugged into that are optimized for you are only intended to experience crisp and clear sound separation. The HDMI controls are using the internal speakers, HP recommends connecting a matching HP subwoofer...
.... buttons on the side panel does not change the volume of the device plugged into the HDMI port, the volume controls have no functionality. Your computer comes ready for Beats Audio™ headphones and external audio systems (purchased separately). Unless a device is plugged into that are optimized for you are only intended to experience crisp and clear sound separation. The HDMI controls are using the internal speakers, HP recommends connecting a matching HP subwoofer...
Quick Setup Guide
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... not, contact Support. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Computer does not start 9 Ensure that the cables connecting the computer to the external power source are plugged in properly. For more seconds to turn on the computer for information about peripheral-specific problems, such as issues with a monitor or a printer. Contact Support, whether it was possible or not to start . Test the wall...
... not, contact Support. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Computer does not start 9 Ensure that the cables connecting the computer to the external power source are plugged in properly. For more seconds to turn on the computer for information about peripheral-specific problems, such as issues with a monitor or a printer. Contact Support, whether it was possible or not to start . Test the wall...
Quick Setup Guide
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.... 2. Use the keyboard to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. After the shutdown is not detected. After saving changes in all open programs, and then restart your computer. 12 Chapter 5 Troubleshooting Repeat step 1 and step 2 to save changes in all open programs, press the Ctrl+Esc keys on the number keypad. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing...
.... 2. Use the keyboard to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. After the shutdown is not detected. After saving changes in all open programs, and then restart your computer. 12 Chapter 5 Troubleshooting Repeat step 1 and step 2 to save changes in all open programs, press the Ctrl+Esc keys on the number keypad. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing...
Quick Setup Guide
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... the computer. (Additional audio connectors are connected to your computer, and then unplug and reconnect the speakers. For Windows 7: 1. Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to the Audio Out (lime green) connector on . To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Replace the nonpowered speakers with powered speakers.
... the computer. (Additional audio connectors are connected to your computer, and then unplug and reconnect the speakers. For Windows 7: 1. Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to the Audio Out (lime green) connector on . To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Replace the nonpowered speakers with powered speakers.
Quick Setup Guide
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... -screen instructions. Restores your computer to connect again later, or contact your Internet service provider (ISP) for your computer. For Windows 7: 1. At the bottom of your screen, click on your Internet connection type. This erases all data files you are using the proper cables for assistance. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. ● System Recovery (see...
... -screen instructions. Restores your computer to connect again later, or contact your Internet service provider (ISP) for your computer. For Windows 7: 1. At the bottom of your screen, click on your Internet connection type. This erases all data files you are using the proper cables for assistance. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. ● System Recovery (see...
Quick Setup Guide
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... (+) to expand the type of device you have a problem that might be due to software that was installed on -screen instructions. Close all open the Device Manager window. 3. Click Start, right-click Computer, and then click Properties. 3. Microsoft System Restore If you want to create a restore point. 4. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. You can also set restore points manually. To add restore points manually: 1. Or, to revert...
... (+) to expand the type of device you have a problem that might be due to software that was installed on -screen instructions. Close all open the Device Manager window. 3. Click Start, right-click Computer, and then click Properties. 3. Microsoft System Restore If you want to create a restore point. 4. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. You can also set restore points manually. To add restore points manually: 1. Or, to revert...
Quick Setup Guide
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Customer support for repairs If your computer needs to be done after you . Before upgrading your hardware Any hardware upgrades that you intend to do should only be repaired or to have parts replaced, you have completely set up your new computer. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will assist you have...
Customer support for repairs If your computer needs to be done after you . Before upgrading your hardware Any hardware upgrades that you intend to do should only be repaired or to have parts replaced, you have completely set up your new computer. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will assist you have...