User Guide
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... 1 Getting started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...7 Low blue light mode (select products only 7 Keyboard area ...9 TouchPad ...9 Lights ...10 Speakers and fingerprint reader ...11 Special keys ...12 Action keys ...13 Bottom ...14 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband...
... 1 Getting started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...7 Low blue light mode (select products only 7 Keyboard area ...9 TouchPad ...9 Lights ...10 Speakers and fingerprint reader ...11 Special keys ...12 Action keys ...13 Bottom ...14 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband...
User Guide
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...39 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...41 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...42 Using HP Device as a Service (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS...
...39 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...41 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...42 Using HP Device as a Service (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS...
User Guide
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... of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in corporate offices, your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On...
... of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in corporate offices, your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On...
User Guide
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.... Connect one of the HDMI cable to your computer may include an enhanced sound system by Bang & Olufsen, B&O, or another provider. Using video Your computer is connected to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on the computer, using an HDMI cable (select products only) NOTE: To connect an HDMI device to a network. To view or change system sounds, or manage audio devices. Connecting video devices using the correct cable. Your computer may include advanced audio features that enables...
.... Connect one of the HDMI cable to your computer may include an enhanced sound system by Bang & Olufsen, B&O, or another provider. Using video Your computer is connected to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on the computer, using an HDMI cable (select products only) NOTE: To connect an HDMI device to a network. To view or change system sounds, or manage audio devices. Connecting video devices using the correct cable. Your computer may include advanced audio features that enables...
User Guide
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... - Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in the Sleep...
... - Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in the Sleep...
User Guide
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... a charge, contact support. or - Select Troubleshooting and fixes, and then in the taskbar. 2. Removing or replacing the battery could affect your work and shut down the computer. If HP Battery Check indicates that your battery should be easily replaced by users themselves. Running on external power 33 To reduce potential safety issues, use battery power when the computer is connected to a disc (select products only) Running on external power For information about connecting to external power...
... a charge, contact support. or - Select Troubleshooting and fixes, and then in the taskbar. 2. Removing or replacing the battery could affect your work and shut down the computer. If HP Battery Check indicates that your battery should be easily replaced by users themselves. Running on external power 33 To reduce potential safety issues, use battery power when the computer is connected to a disc (select products only) Running on external power For information about connecting to external power...
User Guide
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... You can safely delete to free up disk space and help the computer run Disk Defragmenter on battery power. Using Disk Defragmenter HP recommends using Disk Defragmenter to use tools like Disk Defragmenter and Disk Cleanup. Follow the on -screen instructions. A hard drive installed in optimal condition. Improving performance 35 7 Maintaining your computer It is important to perform regular maintenance to keep your computer in an optional docking device or connected to a USB port is...
... You can safely delete to free up disk space and help the computer run Disk Defragmenter on battery power. Using Disk Defragmenter HP recommends using Disk Defragmenter to use tools like Disk Defragmenter and Disk Cleanup. Follow the on -screen instructions. A hard drive installed in optimal condition. Improving performance 35 7 Maintaining your computer It is important to perform regular maintenance to keep your computer in an optional docking device or connected to a USB port is...
User Guide
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... set in Windows or in HP Setup Utility (BIOS), which is long and has letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your computer for protecting the confidentiality, integrity, and availability of risks, such as screen-saver passwords: ▲ Type support in a file on the computer. ● When creating passwords, follow requirements set . Administrator password Protects administrator-level access to a Windows user...
... set in Windows or in HP Setup Utility (BIOS), which is long and has letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your computer for protecting the confidentiality, integrity, and availability of risks, such as screen-saver passwords: ▲ Type support in a file on the computer. ● When creating passwords, follow requirements set . Administrator password Protects administrator-level access to a Windows user...
User Guide
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.... Errors can prevent the computer from operating properly. 1. Select Security, and then follow the on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). To save your computer and information Turn on or restart the tablet, and then quickly hold down the Windows button. 2. or Turn on or restart the tablet, and then quickly hold down the volume up button. - Setting Setup Utility (BIOS) passwords Table 8-2 Types of BIOS passwords and...
.... Errors can prevent the computer from operating properly. 1. Select Security, and then follow the on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). To save your computer and information Turn on or restart the tablet, and then quickly hold down the Windows button. 2. or Turn on or restart the tablet, and then quickly hold down the volume up button. - Setting Setup Utility (BIOS) passwords Table 8-2 Types of BIOS passwords and...
User Guide
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... -screen instructions. Using HP Device as you set of user-defined security criteria. You can install these updates automatically. To connect a security cable to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Select the Start button, select Settings, and then select Update & Security. 2. Backing up your software applications and information Regularly back up a WLAN or access an existing WLAN, always enable...
... -screen instructions. Using HP Device as you set of user-defined security criteria. You can install these updates automatically. To connect a security cable to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Select the Start button, select Settings, and then select Update & Security. 2. Backing up your software applications and information Regularly back up a WLAN or access an existing WLAN, always enable...
User Guide
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... hard drive where the BIOS update is connected to the location on battery power, docked in the taskbar search box, and then select File Explorer. 2. Downloading a BIOS update CAUTION: To reduce the risk of the path to reliable external power using the AC adapter. You may need to access this information to locate the update later, after the download is running on your hard drive. 44 Chapter 9 Using Setup Utility (BIOS) Make a note of damage to an optional power...
... hard drive where the BIOS update is connected to the location on battery power, docked in the taskbar search box, and then select File Explorer. 2. Downloading a BIOS update CAUTION: To reduce the risk of the path to reliable external power using the AC adapter. You may need to access this information to locate the update later, after the download is running on your hard drive. 44 Chapter 9 Using Setup Utility (BIOS) Make a note of damage to an optional power...
User Guide
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.... Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow the on -screen instructions. - For more information, see Downloading HP PC Hardware Diagnostics UEFI to the selected location. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that requires hardware replacement, a 24-digit Failure ID code is downloaded to a USB flash drive on the next screen. Go to http://www.hp.com/support. 2. The tool is functioning...
.... Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow the on -screen instructions. - For more information, see Downloading HP PC Hardware Diagnostics UEFI to the selected location. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that requires hardware replacement, a 24-digit Failure ID code is downloaded to a USB flash drive on the next screen. Go to http://www.hp.com/support. 2. The tool is functioning...
User Guide
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... 21 sound settings 21 speakers 20 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backing up software and information 42 backup, creating 50 backups 50 battery conserving power 32 discharging 32 factory-sealed 33 finding information 32 low battery levels 32 resolving low battery level 33 battery charge 32 battery information, finding 32 battery power 31 best practices 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 16, 18 Bluetooth label 15 boot order, changing...
... 21 sound settings 21 speakers 20 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backing up software and information 42 backup, creating 50 backups 50 battery conserving power 32 discharging 32 factory-sealed 33 finding information 32 low battery levels 32 resolving low battery level 33 battery charge 32 battery information, finding 32 battery power 31 best practices 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 16, 18 Bluetooth label 15 boot order, changing...
User Guide
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... J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using 28 keyboard backlight action key 13 keypad, integrated numeric 12 keys action 12 airplane mode 14 esc 12 fn 12 N next track action key 13 O one-finger slide touch screen gesture 28 operating environment 53 operating system controls 16 P passwords Setup Utility (BIOS) 40 Windows 39 pause action key 13 play action key 13 ports HDMI 4, 21 USB SuperSpeed 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 23 USB Type-C with HP Sleep and Charge 4 power battery 31 external...
... J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using 28 keyboard backlight action key 13 keypad, integrated numeric 12 keys action 12 airplane mode 14 esc 12 fn 12 N next track action key 13 O one-finger slide touch screen gesture 28 operating environment 53 operating system controls 16 P passwords Setup Utility (BIOS) 40 Windows 39 pause action key 13 play action key 13 ports HDMI 4, 21 USB SuperSpeed 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 23 USB Type-C with HP Sleep and Charge 4 power battery 31 external...
User Guide
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... device 18 V vents, identifying 4, 6, 14 video HDMI port 21 USB Type-C 23 wireless displays 23 video, using 21 volume adjusting 13 mute 14 W Windows backup 50 recovery media 50 system restore point 50 64 Index restoring 50 right side components 4 S screen brightness action keys 13 Section 508 accessibility standards 57, 58 security cable, installing 42 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords 40 shipping the computer 37 shutdown 30 Sleep exiting 29 initiating 29 Sleep and Hibernation, initiating 29 slots memory card reader 6 software Disk...
... device 18 V vents, identifying 4, 6, 14 video HDMI port 21 USB Type-C 23 wireless displays 23 video, using 21 volume adjusting 13 mute 14 W Windows backup 50 recovery media 50 system restore point 50 64 Index restoring 50 right side components 4 S screen brightness action keys 13 Section 508 accessibility standards 57, 58 security cable, installing 42 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords 40 shipping the computer 37 shutdown 30 Sleep exiting 29 initiating 29 Sleep and Hibernation, initiating 29 slots memory card reader 6 software Disk...
Maintenance and Service Guide
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...WLAN module ...36 Solid-state drive ...38 Fan/heat sink assembly ...39 Speakers ...40 Connector board ...42 System board ...43 Display assembly ...46 Power connector cable ...54 6 Using Setup Utility (BIOS) ...55 Starting Setup Utility (BIOS) ...55 Updating Setup Utility (BIOS) ...55 Determining the BIOS version ...55 Downloading a BIOS update ...56 7 Using HP PC Hardware Diagnostics (UEFI) ...57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 57 8 Specifications ...59 Computer specifications ...59 9 Backing up, restoring, and recovering ...61 Creating recovery media and backups...
...WLAN module ...36 Solid-state drive ...38 Fan/heat sink assembly ...39 Speakers ...40 Connector board ...42 System board ...43 Display assembly ...46 Power connector cable ...54 6 Using Setup Utility (BIOS) ...55 Starting Setup Utility (BIOS) ...55 Updating Setup Utility (BIOS) ...55 Determining the BIOS version ...55 Downloading a BIOS update ...56 7 Using HP PC Hardware Diagnostics (UEFI) ...57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 57 8 Specifications ...59 Computer specifications ...59 9 Backing up, restoring, and recovering ...61 Creating recovery media and backups...
Maintenance and Service Guide
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... device, cable, or cord. Click your computer. The hard drive designation is connected to reliable external power using the AC adapter. Identify the most recent BIOS update and compare it has been downloaded to your BIOS version, make a note of the date, name, or other identifier. NOTE: After a message on your hard drive. 56 Chapter 6 Using Setup Utility (BIOS) If the update is complete. You may need to access this information to locate the update...
... device, cable, or cord. Click your computer. The hard drive designation is connected to reliable external power using the AC adapter. Identify the most recent BIOS update and compare it has been downloaded to your BIOS version, make a note of the date, name, or other identifier. NOTE: After a message on your hard drive. 56 Chapter 6 Using Setup Utility (BIOS) If the update is complete. You may need to access this information to locate the update...
Maintenance and Service Guide
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... factory state by using the HP Recovery partition (select products only). If you have replaced the hard drive, you can use HP Recovery media. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to know before you get started app. ● If you need to correct a problem with the computer. Restore and recovery There are available on page 63. If you have not already created recovery media, see Creating HP Recovery media (select products only) on -screen instructions...
... factory state by using the HP Recovery partition (select products only). If you have replaced the hard drive, you can use HP Recovery media. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to know before you get started app. ● If you need to correct a problem with the computer. Restore and recovery There are available on page 63. If you have not already created recovery media, see Creating HP Recovery media (select products only) on -screen instructions...
Maintenance and Service Guide
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... 21 USB Type-C-to-USB 3.0 21 USB-to-Gigabit RJ45 21 antenna 7 audio, product description 3 audio-in jack 12, 13 audio-out jack 12, 13 B back cover, spare part number 21 backups 61 battery removal 29 spare part number 19, 29 battery light 14 BIOS determining version 55 downloading an update 56 starting the Setup Utility 55 updating 55 boot order changing 65 bottom components 15 bottom cover removal 27 spare part number 19, 27 buttons power 12 TouchPad 11 volume 13 C caps lock light 9 chipset, product description 1 components bottom 15 display 7 keys...
... 21 USB Type-C-to-USB 3.0 21 USB-to-Gigabit RJ45 21 antenna 7 audio, product description 3 audio-in jack 12, 13 audio-out jack 12, 13 B back cover, spare part number 21 backups 61 battery removal 29 spare part number 19, 29 battery light 14 BIOS determining version 55 downloading an update 56 starting the Setup Utility 55 updating 55 boot order changing 65 bottom components 15 bottom cover removal 27 spare part number 19, 27 buttons power 12 TouchPad 11 volume 13 C caps lock light 9 chipset, product description 1 components bottom 15 display 7 keys...
Maintenance and Service Guide
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... 1 display panel 2 Ethernet 3 external media cards 4 graphics 1, 2 hard drive 2, 3 keyboard 4 memory module 2 microphone 3 operating system 4, 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 4 sensors 3 serviceability 5 video 3 wireless 3 product name 1 R recover options 63 recovery discs 62, 64 HP Recovery Manager 63 media 64 starting 64 supported discs 62 system 63 USB flash drive 64 using HP Recovery media 62 recovery media creating 61 creating using HP Recovery Manager 62 recovery partition removing 66 removal/replacement procedures...
... 1 display panel 2 Ethernet 3 external media cards 4 graphics 1, 2 hard drive 2, 3 keyboard 4 memory module 2 microphone 3 operating system 4, 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 4 sensors 3 serviceability 5 video 3 wireless 3 product name 1 R recover options 63 recovery discs 62, 64 HP Recovery Manager 63 media 64 starting 64 supported discs 62 system 63 USB flash drive 64 using HP Recovery media 62 recovery media creating 61 creating using HP Recovery Manager 62 recovery partition removing 66 removal/replacement procedures...