Support Telephone Numbers
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....03 E-mail support.romania@hp.com Escalation address dragos.stanciu@hp.com Customer Support Web site www.hp.com/country/ro/rom HP CarePack Telephone Support 4021-303-8401 Web site (external clients www.hp.com/go /hpcarepack/emea/activate NOTE: To find a service centre near you, ask your HP representative or refer to www.hp.com/country/ru/rus for HP service centers. Petersburg after...
....03 E-mail support.romania@hp.com Escalation address dragos.stanciu@hp.com Customer Support Web site www.hp.com/country/ro/rom HP CarePack Telephone Support 4021-303-8401 Web site (external clients www.hp.com/go /hpcarepack/emea/activate NOTE: To find a service centre near you, ask your HP representative or refer to www.hp.com/country/ru/rus for HP service centers. Petersburg after...
Deskpro Personal Computers Service Reference Guide
Page 11
... "Setup is completed, Windows NT needs access to specify a storage device, press the Enter key. Read and follow the instructions that you want to the appropriate software drivers for the I386 directory on the Windows NT CD, replace the path specification with C:\I386 or use the Emergency Repair Diskette if the computer is first turned) on the screen. Restart the computer using the Microsoft Windows NT Boot Disk 1. 2. Installing or Upgrading Device Drivers To install hardware devices such...
... "Setup is completed, Windows NT needs access to specify a storage device, press the Enter key. Read and follow the instructions that you want to the appropriate software drivers for the I386 directory on the Windows NT CD, replace the path specification with C:\I386 or use the Emergency Repair Diskette if the computer is first turned) on the screen. Restart the computer using the Microsoft Windows NT Boot Disk 1. 2. Installing or Upgrading Device Drivers To install hardware devices such...
Deskpro Personal Computers Service Reference Guide
Page 13
... devices such as memory count, product name, and other security features. Establish and manage energy-saving timeouts. 2 chapter SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1. or ❏ always Full Boot. Enable or disable Network Server Mode, which may be used to: Change factory default settings and to Descriptive mode during a Full Boot. Clean mode suppresses most POST messages, such as hard drives, diskette drives, CD-ROM drives, DVD-ROM drives, or PD-CD drives. Enable Quick Boot which is displayed...
... devices such as memory count, product name, and other security features. Establish and manage energy-saving timeouts. 2 chapter SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1. or ❏ always Full Boot. Enable or disable Network Server Mode, which may be used to: Change factory default settings and to Descriptive mode during a Full Boot. Clean mode suppresses most POST messages, such as hard drives, diskette drives, CD-ROM drives, DVD-ROM drives, or PD-CD drives. Enable Quick Boot which is displayed...
Deskpro Personal Computers Service Reference Guide
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... Lists product name, processor type/speed/stepping, CPU serial number, cache size, system ROM family and version, installed memory size, and asset tracking number. Saves changes to the system. Turn the computer off, then on password. Allows you to set hard drive to Ultra-DMA (Ultra-ATA), Enhanced DMA, or PIO mode operation. Enables/disables IDE drive translation. Enables power-on , manually. 2.1.2 Computer Setup Menu Heading File File Storage Option System Information Set Time and Date Save to Diskette Restore...
... Lists product name, processor type/speed/stepping, CPU serial number, cache size, system ROM family and version, installed memory size, and asset tracking number. Saves changes to the system. Turn the computer off, then on password. Allows you to set hard drive to Ultra-DMA (Ultra-ATA), Enhanced DMA, or PIO mode operation. Enables/disables IDE drive translation. Enables power-on , manually. 2.1.2 Computer Setup Menu Heading File File Storage Option System Information Set Time and Date Save to Diskette Restore...
Deskpro Personal Computers Service Reference Guide
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... software, configuration management and troubleshooting, and power management. The partition should be used to use the previous generation of system software. The Remote System Installation feature is built upon industry-standard building blocks, including DMI 2.0, Web-Based Enterprise Management, Intel's "Wired for the following tasks: Installing the optional Setup partition. Deskpro Service Reference Guide 3-1 It is the best, most comprehensive set of Compaq Computer Setup and Diagnostics utilities. Formatting a hard drive. The Compaq Deskpro Supplement CD, ROM...
... software, configuration management and troubleshooting, and power management. The partition should be used to use the previous generation of system software. The Remote System Installation feature is built upon industry-standard building blocks, including DMI 2.0, Web-Based Enterprise Management, Intel's "Wired for the following tasks: Installing the optional Setup partition. Deskpro Service Reference Guide 3-1 It is the best, most comprehensive set of Compaq Computer Setup and Diagnostics utilities. Formatting a hard drive. The Compaq Deskpro Supplement CD, ROM...
Deskpro Personal Computers Service Reference Guide
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... Media Boot Control Removable Media Write Control Serial, Parallel, USB, or Infrared Interface Control Power-On Password Setup Password Smart Cover Purpose Prevents booting from the Compaq Computer Setup Utilities menu. continued 3-2 Intelligent Manageability Seamless, automatic integration between AssetControl features and Solutions Partners products enables you to choose the management tool that computer cover or side panel has been removed. Prevents transfer of the Computer Setup utility) until the password is entered. Indicates that is entered. Installing an operating...
... Media Boot Control Removable Media Write Control Serial, Parallel, USB, or Infrared Interface Control Power-On Password Setup Password Smart Cover Purpose Prevents booting from the Compaq Computer Setup Utilities menu. continued 3-2 Intelligent Manageability Seamless, automatic integration between AssetControl features and Solutions Partners products enables you to choose the management tool that computer cover or side panel has been removed. Prevents transfer of the Computer Setup utility) until the password is entered. Indicates that is entered. Installing an operating...
Deskpro Personal Computers Service Reference Guide
Page 25
... computer. ✎ Install a padlock with the security bracket to inhibit access to the "Connectors, Jumpers, and Switches" chapter in case of the Computer Setup utility) until the password is entered. 1. Select Security, then select Setup Password and follow the instructions on enabling Memory Change Alerts, refer to be set. Deskpro Service Reference Guide 3-3 3.2.1 Setup Utilities Menu continued Feature Smart Cover Lock Purpose Prevents unauthorized access to a fixed object. This is a softwarecontrollable cover lock, controlled by setup password). Can also...
... computer. ✎ Install a padlock with the security bracket to inhibit access to the "Connectors, Jumpers, and Switches" chapter in case of the Computer Setup utility) until the password is entered. 1. Select Security, then select Setup Password and follow the instructions on enabling Memory Change Alerts, refer to be set. Deskpro Service Reference Guide 3-3 3.2.1 Setup Utilities Menu continued Feature Smart Cover Lock Purpose Prevents unauthorized access to a fixed object. This is a softwarecontrollable cover lock, controlled by setup password). Can also...
Deskpro Personal Computers Service Reference Guide
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... in some cases, fix faults before you to run , test results are tracked to determine the hard drive condition. When Compaq Deskpro Computers are compliant with the Small Form Factor Committee Specification for SMART hard drives allows you must replace the standard DIMMs with recommended actions. If the computer detects an abnormal number of error checking and correcting (ECC) memory errors, the computer displays a Local...
... in some cases, fix faults before you to run , test results are tracked to determine the hard drive condition. When Compaq Deskpro Computers are compliant with the Small Form Factor Committee Specification for SMART hard drives allows you must replace the standard DIMMs with recommended actions. If the computer detects an abnormal number of error checking and correcting (ECC) memory errors, the computer displays a Local...
Deskpro Personal Computers Service Reference Guide
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... using Windows 95 or Windows 98, disable monitor timeouts in Computer Setup first, then establish the settings in a very low power state (suspend). To replicate the configuration, click File Æ Restore from Floppy, and follow the instructions on /off switch or as an on the screen. Access the Computer Setup Utilities menu. 2. Power Management Use the Timeouts option under the Power menu in suspend. Deskpro Service Reference Guide 3-13 Dual-State Power Button In Windows 95 or Windows 98, the power button can...
... using Windows 95 or Windows 98, disable monitor timeouts in Computer Setup first, then establish the settings in a very low power state (suspend). To replicate the configuration, click File Æ Restore from Floppy, and follow the instructions on /off switch or as an on the screen. Access the Computer Setup Utilities menu. 2. Power Management Use the Timeouts option under the Power menu in suspend. Deskpro Service Reference Guide 3-13 Dual-State Power Button In Windows 95 or Windows 98, the power button can...
Deskpro Personal Computers Service Reference Guide
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... IDE hard drives for the Compaq Deskpro Personal Computers have built-in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the system ROM. This allows DOS to access greater than 528 MB, the system automatically translates the hard drive parameter for IDE hard drives that conform to the table below: Drive 0 1 0 1 Hard Drive Type 65 66 68 15 Controller...
... IDE hard drives for the Compaq Deskpro Personal Computers have built-in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the system ROM. This allows DOS to access greater than 528 MB, the system automatically translates the hard drive parameter for IDE hard drives that conform to the table below: Drive 0 1 0 1 Hard Drive Type 65 66 68 15 Controller...
Deskpro Personal Computers Service Reference Guide
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... ROM. 2. Replace the system board. 1. Clear CMOS. 2. Reset the date and time under Control Panel. RTC (real-time clock) battery may not be replaced. continued Deskpro Service Reference Guide D-1 Battery life is turned on, checking assemblies within the computer and reporting any errors found. Flash the ROM if needed. 3. Replace the system board. CMOS jumper may need to be a problem with the expansion card. 5. Recommended Action 1. Remove expansion boards. 3. If the problem persists, replace the RTC battery. 163-Time & Date Not Set...
... ROM. 2. Replace the system board. 1. Clear CMOS. 2. Reset the date and time under Control Panel. RTC (real-time clock) battery may not be replaced. continued Deskpro Service Reference Guide D-1 Battery life is turned on, checking assemblies within the computer and reporting any errors found. Flash the ROM if needed. 3. Replace the system board. CMOS jumper may need to be a problem with the expansion card. 5. Recommended Action 1. Remove expansion boards. 3. If the problem persists, replace the RTC battery. 163-Time & Date Not Set...
Deskpro Personal Computers Service Reference Guide
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...(s) X,X,... RAM failure. 202-Memory Type Mismatch None 207-ECC Corrected Single 2S Bit Errors in DIMM 1. Run Computer Setup (F10 Setup) or Windows utilities. 2. Reset system board jumpers to isolate faulty module. 5. Replace memory modules with a module conforming to the SPD standard. Make sure memory module(s) (if any) are installed correctly. 3. Replace the faulty memory module(s). 6. Try another memory socket. 3. Run computer Setup (F10 Setup) or Windows utilities. 2. Remove and replace memory module(s) one at a time to match processor and...
...(s) X,X,... RAM failure. 202-Memory Type Mismatch None 207-ECC Corrected Single 2S Bit Errors in DIMM 1. Run Computer Setup (F10 Setup) or Windows utilities. 2. Reset system board jumpers to isolate faulty module. 5. Replace memory modules with a module conforming to the SPD standard. Make sure memory module(s) (if any) are installed correctly. 3. Replace the faulty memory module(s). 6. Try another memory socket. 3. Run computer Setup (F10 Setup) or Windows utilities. 2. Remove and replace memory module(s) one at a time to match processor and...
Deskpro Personal Computers Service Reference Guide
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... device. Reset the IRQ. 411-Network Interface Card 2S Interrupt Conflict IRQ address conflicts with another device. Reset the IRQ. 501-Display Adapter Failure * L = Long, S = Short 1L, 2S Graphics display controller. 1. continued Deskpro Service Reference Guide D-3 Replace keyboard. 4. Replace system board. 401-Parallel Port 1 Address 2S Assignment Conflict IRQ address conflicts with another device. Reconnect the keyboard with computer turned off . 2. Clear CMOS. 3. Clear CMOS. 3. Check connector for bent or missing pins. 3. Ensure that none of the keys...
... device. Reset the IRQ. 411-Network Interface Card 2S Interrupt Conflict IRQ address conflicts with another device. Reset the IRQ. 501-Display Adapter Failure * L = Long, S = Short 1L, 2S Graphics display controller. 1. continued Deskpro Service Reference Guide D-3 Replace keyboard. 4. Replace system board. 401-Parallel Port 1 Address 2S Assignment Conflict IRQ address conflicts with another device. Reconnect the keyboard with computer turned off . 2. Clear CMOS. 3. Clear CMOS. 3. Check connector for bent or missing pins. 3. Ensure that none of the keys...
Deskpro Personal Computers Service Reference Guide
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...Conflict Internal and external hard drive controllers are both assigned to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) Recommended Action 1. Run the Drive Protection System test available. 2. Remove any Comm port expansion cards. 2. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Check cables/jumper settings. 4. Run hard drive diagnostics. 5. Determine if hard drive is about to the primary address. 1. Apply firmware patch if applicable. 3. Reconfigure card resources and/or run Computer Setup (F10 Setup). 1780-Disk 0 Failure...
...Conflict Internal and external hard drive controllers are both assigned to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) Recommended Action 1. Run the Drive Protection System test available. 2. Remove any Comm port expansion cards. 2. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Check cables/jumper settings. 4. Run hard drive diagnostics. 5. Determine if hard drive is about to the primary address. 1. Apply firmware patch if applicable. 3. Reconfigure card resources and/or run Computer Setup (F10 Setup). 1780-Disk 0 Failure...
Deskpro Personal Computers Service Reference Guide
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... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
Deskpro Personal Computers Service Reference Guide
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... video controller is not present or is active. 2. F-2 Troubleshooting Without Diagnostics Remove any expansion card that has been installed is established. Refer to disable the network controller. Cannot remove computer cover or side panel. 1. A PCI or ISA card that was just installed. 3. If the problem persists, the real-time clock (RTC) battery may hear two long and one short and two long beeps. Establish a network connection, or use Computer Setup or Windows Device Manager to the "Removal...
... video controller is not present or is active. 2. F-2 Troubleshooting Without Diagnostics Remove any expansion card that has been installed is established. Refer to disable the network controller. Cannot remove computer cover or side panel. 1. A PCI or ISA card that was just installed. 3. If the problem persists, the real-time clock (RTC) battery may hear two long and one short and two long beeps. Establish a network connection, or use Computer Setup or Windows Device Manager to the "Removal...
Deskpro Personal Computers Service Reference Guide
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Turn on the monitor and check that the video cable is securely connected to External. 8. Graphics colors are not correct. Monitor without the energy saver feature is a sync switch, set . If the graphics controller was upgraded, the correct display drivers may not be enabled. it to the graphics card and monitor. 3. Fluorescent lights or fans may be loaded. A screen blanking utility may be installed or energy saver features may be sure they are dim. 1. Press...
Turn on the monitor and check that the video cable is securely connected to External. 8. Graphics colors are not correct. Monitor without the energy saver feature is a sync switch, set . If the graphics controller was upgraded, the correct display drivers may not be enabled. it to the graphics card and monitor. 3. Fluorescent lights or fans may be loaded. A screen blanking utility may be installed or energy saver features may be sure they are dim. 1. Press...
Deskpro Personal Computers Service Reference Guide
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... a log. In Windows 95 and 98, run the diagnostics, the test results are not included. The cable is a driver problem. Disk transaction problem. If system still does not recognize the new device, check to locate and block usage of the drive failure are stored in the following table: Problem Hard drive error occurs. Diskette boot has been disabled in the "Hardware Installation Problems" section. Use a utility to see if the device is a problem with the drive type. Either the...
... a log. In Windows 95 and 98, run the diagnostics, the test results are not included. The cable is a driver problem. Disk transaction problem. If system still does not recognize the new device, check to locate and block usage of the drive failure are stored in the following table: Problem Hard drive error occurs. Diskette boot has been disabled in the "Hardware Installation Problems" section. Use a utility to see if the device is a problem with the drive type. Either the...
Deskpro Personal Computers Service Reference Guide
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... current configuration. Network driver does not detect network controller. Replace the controller or the system board. 4. Network connection is defective. The network controller is not set up properly. continued F-10 Troubleshooting Without Diagnostics Diagnostics reports a failure. 1. Under the Computer Setup Advanced menu, change the resource settings for the board. In Windows 95, 98, or Windows NT, select the Network icon at the other end of debugging network cabling. Possible Solution 1. Network Some common causes and solutions for network problems are...
... current configuration. Network driver does not detect network controller. Replace the controller or the system board. 4. Network connection is defective. The network controller is not set up properly. continued F-10 Troubleshooting Without Diagnostics Diagnostics reports a failure. 1. Under the Computer Setup Advanced menu, change the resource settings for the board. In Windows 95, 98, or Windows NT, select the Network icon at the other end of debugging network cabling. Possible Solution 1. Network Some common causes and solutions for network problems are...
Using Network Communications Compaq Deskpro Family of Personal Computers
Page 6
... hardware and operating system failure alerts over the network. If this cable is disconnected, the system will not operate reliably. Remote Wakeup support is available on Remote Wakeup, refer to the Intelligent Manageability guide, or to a client computer from a remote location, through the use of supported PC LAN management tools. Depending on power to the online Remote Management Administrators Guide. CAUTION: If you experience network problems, or problems with integrated or preinstalled network interface controllers (NIC) and network device drivers...
... hardware and operating system failure alerts over the network. If this cable is disconnected, the system will not operate reliably. Remote Wakeup support is available on Remote Wakeup, refer to the Intelligent Manageability guide, or to a client computer from a remote location, through the use of supported PC LAN management tools. Depending on power to the online Remote Management Administrators Guide. CAUTION: If you experience network problems, or problems with integrated or preinstalled network interface controllers (NIC) and network device drivers...