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Introduction Media & Ink Solutions Front Panel Printer Options Other Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printhead Errors The Front Panel can display the following error messages for the printheads: Index Printheads Printhead Missing Printhead Worn Out Faulty Printhead Unknown Error NOTE: An unknown error is displayed when one of the printheads is causing a problem but the system cannot detect which one it is. Refer to Unknown Printhead Error to solve this problem.
Introduction Media & Ink Solutions Front Panel Printer Options Other Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printhead Errors The Front Panel can display the following error messages for the printheads: Index Printheads Printhead Missing Printhead Worn Out Faulty Printhead Unknown Error NOTE: An unknown error is displayed when one of the printheads is causing a problem but the system cannot detect which one it is. Refer to Unknown Printhead Error to solve this problem.
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... there is a problem the system displays an action: missing -> insert, unknown -> troubleshoot, faulty, worn out -> replace. • Expiration date. • Serial Number. • Ink Used: in cc and % used. • Paper Jams. • If the printheads are : Select (using the keys) Then ... Cyan, Magenta, Yellow or Black printhead Enter Enter Enter Enter Index Printheads The front panel displays the following procedure to display the Printheads Information screen on the front panel. Introduction Media & Ink Solutions Front Panel Printer Options Other Media Choice Roll Media Sheet...
... there is a problem the system displays an action: missing -> insert, unknown -> troubleshoot, faulty, worn out -> replace. • Expiration date. • Serial Number. • Ink Used: in cc and % used. • Paper Jams. • If the printheads are : Select (using the keys) Then ... Cyan, Magenta, Yellow or Black printhead Enter Enter Enter Enter Index Printheads The front panel displays the following procedure to display the Printheads Information screen on the front panel. Introduction Media & Ink Solutions Front Panel Printer Options Other Media Choice Roll Media Sheet...
HP Designjet 500 Printer - User's Guide
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... Solving Problems Image Quality Problems Solutions Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help These topics guide you through the troubleshooting procedure step-by-step. • Ink Supply Problems guides you when you have problems installing the consumable ink items: the ink cartridges and printheads. • Media Problems contains information...
... Solving Problems Image Quality Problems Solutions Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help These topics guide you through the troubleshooting procedure step-by-step. • Ink Supply Problems guides you when you have problems installing the consumable ink items: the ink cartridges and printheads. • Media Problems contains information...
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... problem. Always check Configuration Correction as "PRINTHEADS not functional" appears on the front panel. The types of these problems work through the Troubleshooting Procedure replying to the questions displayed on the front-panel of your printer,... follow the instructions given for the type of your image quality problem. Introduction Media & Ink Solutions Solving Problems Image Quality Problems Ink Supply Problems Image Quality Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Your HP DesignJet 500 printer...
... problem. Always check Configuration Correction as "PRINTHEADS not functional" appears on the front panel. The types of these problems work through the Troubleshooting Procedure replying to the questions displayed on the front-panel of your printer,... follow the instructions given for the type of your image quality problem. Introduction Media & Ink Solutions Solving Problems Image Quality Problems Ink Supply Problems Image Quality Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Your HP DesignJet 500 printer...
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... of paper loaded and takes several minutes to require alignment, the printer prints Diagnostic Print A. This procedure requires a few centimeters of image quality problems. If they are not aligned, you are aligned. If the printheads do not have to see whether the printheads are prompted to use a different kind of paper or a different size...
... of paper loaded and takes several minutes to require alignment, the printer prints Diagnostic Print A. This procedure requires a few centimeters of image quality problems. If they are not aligned, you are aligned. If the printheads do not have to see whether the printheads are prompted to use a different kind of paper or a different size...
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... black broken lines (the lines are : • White streaks or bands in Diagnostic Print A, you print Diagnostic Print A, the printer prints Diagnostic Print B. After cleaning the printheads, the printer reprints the blocks of problems to use the Advance Calibration routine; Shorter irregularities, arranged in step 1). 5. The sorts of color in the thin lines, like...
... black broken lines (the lines are : • White streaks or bands in Diagnostic Print A, you print Diagnostic Print A, the printer prints Diagnostic Print B. After cleaning the printheads, the printer reprints the blocks of problems to use the Advance Calibration routine; Shorter irregularities, arranged in step 1). 5. The sorts of color in the thin lines, like...
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... Print quality set to Best instead of Normal or Draft. Introduction Media & Ink Solutions Solving Problems Image Quality Problems Ink Supply Problems Diagnostic Print B Interpretation Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help 1. If the printhead cleaning process completes, Diagnostic Print B is caused by a wrong setting in the two Diagnostic Prints...
... Print quality set to Best instead of Normal or Draft. Introduction Media & Ink Solutions Solving Problems Image Quality Problems Ink Supply Problems Diagnostic Print B Interpretation Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help 1. If the printhead cleaning process completes, Diagnostic Print B is caused by a wrong setting in the two Diagnostic Prints...
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... troubleshooting has completed successfully and there no problems Yes Printheads are OK Troubleshooting completed successfully Yes No problems detected Printer prints Diagnostic Print B If possible printer tries to clean printheads If printheads have been cleaned three time Troubleshooting finishes Introduction Media & Ink Solutions Solving Problems Image Quality Problems Ink Supply Problems Front Panel Media Problems Printer Options Image Error Troubleshooting Flow Chart...
... troubleshooting has completed successfully and there no problems Yes Printheads are OK Troubleshooting completed successfully Yes No problems detected Printer prints Diagnostic Print B If possible printer tries to clean printheads If printheads have been cleaned three time Troubleshooting finishes Introduction Media & Ink Solutions Solving Problems Image Quality Problems Ink Supply Problems Front Panel Media Problems Printer Options Image Error Troubleshooting Flow Chart...
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... is the Unknown Printhead Error. Make sure that the printhead is the correct color for further details. Printhead Problems after Replacement If, after replacing the printheads, the printer complains about wrong or missing printheads, perform the following steps: • Check that slot. 3. Problems Inserting the Printhead 1. See Printhead Replacement for that you could encounter when working with HP Ink Supplies are...
... is the Unknown Printhead Error. Make sure that the printhead is the correct color for further details. Printhead Problems after Replacement If, after replacing the printheads, the printer complains about wrong or missing printheads, perform the following steps: • Check that slot. 3. Problems Inserting the Printhead 1. See Printhead Replacement for that you could encounter when working with HP Ink Supplies are...
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... panel displays this error message. Introduction Media & Ink Solutions Front Panel Printer Options Other Index Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help Unknown Printhead Error An unknown printhead error occurs when the one of the printheads is causing a problem but the system cannot detect which one it is. Check the front...
... panel displays this error message. Introduction Media & Ink Solutions Front Panel Printer Options Other Index Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help Unknown Printhead Error An unknown printhead error occurs when the one of the printheads is causing a problem but the system cannot detect which one it is. Check the front...
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... zone, including the cutter guide, the paper path, and the area where the printhead carriage is parked, is jammed. More ... Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Removing Jammed Paper 1. Be careful not to cut the edge of...
... zone, including the cutter guide, the paper path, and the area where the printhead carriage is parked, is jammed. More ... Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Removing Jammed Paper 1. Be careful not to cut the edge of...
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... the window and switch on the printer. 10. Wait for the printer to get quite dirty; Back ... Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Removing Jammed Paper (continued) CAUTION: The area where the printhead carriage is parked can get ink...
... the window and switch on the printer. 10. Wait for the printer to get quite dirty; Back ... Introduction Media & Ink Solving Problems Image Quality Problems Solutions Ink Supply Problems Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Removing Jammed Paper (continued) CAUTION: The area where the printhead carriage is parked can get ink...
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... lot of smears and scratching, change the media you continue to print, the paper may damage the printheads. 2. As the printheads move over the media, the printheads and the media come into contact with each other and the printed image is printed quickly. In order...Front Panel Printer Options Other Index Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help Smears or Scratching on Your Printed Media This problem can appear on the front panel; If the above fails to a non-paper based media such as HP Clear film...
... lot of smears and scratching, change the media you continue to print, the paper may damage the printheads. 2. As the printheads move over the media, the printheads and the media come into contact with each other and the printed image is printed quickly. In order...Front Panel Printer Options Other Index Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help Smears or Scratching on Your Printed Media This problem can appear on the front panel; If the above fails to a non-paper based media such as HP Clear film...
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... media types, see Printhead Replacement • Did you specify a Manual Dry Time in Fast mode and the file it is in the front panel? see Paper Types. Introduction Media & Ink Solutions Front Panel Printer Options Other Index Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help Printer Seems Too Slow •...
... media types, see Printhead Replacement • Did you specify a Manual Dry Time in Fast mode and the file it is in the front panel? see Paper Types. Introduction Media & Ink Solutions Front Panel Printer Options Other Index Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help Printer Seems Too Slow •...
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...Press the Enter or Cancel key to install the setup printheads. The procedure is described in order to reinstall or relocate the setup printheads. Contact HP for printing, but the printer has detected that the printhead cover is properly closed . Open the window and ...follow subsequent instructions to recover from the machine, in the Printhead Replacement procedure. Follow the procedure for the problem. Open the window and check the printhead ...
...Press the Enter or Cancel key to install the setup printheads. The procedure is described in order to reinstall or relocate the setup printheads. Contact HP for printing, but the printer has detected that the printhead cover is properly closed . Open the window and ...follow subsequent instructions to recover from the machine, in the Printhead Replacement procedure. Follow the procedure for the problem. Open the window and check the printhead ...
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..., or the Cancel key to stop the load process. A problem has occurred with one or more printheads but the printer is currently printing, and then again select Replace Printheads (from the Ink system menu). The problem was unable to load the correct type of paper loaded for ...the alignment process. You have requested the printer to correct any image quality problems that may be apparent; Press the Enter key to clean the printheads fully. Introduction Media & Ink The Front Panel Solutions Front Panel Printer Options Other Index Menu Structure Navigating the Menu System...
..., or the Cancel key to stop the load process. A problem has occurred with one or more printheads but the printer is currently printing, and then again select Replace Printheads (from the Ink system menu). The problem was unable to load the correct type of paper loaded for ...the alignment process. You have requested the printer to correct any image quality problems that may be apparent; Press the Enter key to clean the printheads fully. Introduction Media & Ink The Front Panel Solutions Front Panel Printer Options Other Index Menu Structure Navigating the Menu System...
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... ENTER to align The printer is a problem with the printheads. If you decide to replace them . See Printhead Alignment. For more printheads but finds that there is attempting to finish Printheads require alignment. You may either replace the printheads at this stage or cancel the print. See Printhead Alignment. Problem found during calibration A general problem was found during the Advance...
... ENTER to align The printer is a problem with the printheads. If you decide to replace them . See Printhead Alignment. For more printheads but finds that there is attempting to finish Printheads require alignment. You may either replace the printheads at this stage or cancel the print. See Printhead Alignment. Problem found during calibration A general problem was found during the Advance...
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...the load line margins-too far from the line where it should be replaced before replacing printheads You have requested the printer to permit the replacement of printheads, but the printer has detected that one or more Messages, click on the Next Page button Or: ... replaced. Introduction Media & Ink The Front Panel Solutions Front Panel Printer Options Other Index Menu Structure Navigating the Menu System Message Descriptions Front Panel Messages (continued) Message Explanation and Action Problems detected in another message. Press the Enter key and follow the instructions...
...the load line margins-too far from the line where it should be replaced before replacing printheads You have requested the printer to permit the replacement of printheads, but the printer has detected that one or more Messages, click on the Next Page button Or: ... replaced. Introduction Media & Ink The Front Panel Solutions Front Panel Printer Options Other Index Menu Structure Navigating the Menu System Message Descriptions Front Panel Messages (continued) Message Explanation and Action Problems detected in another message. Press the Enter key and follow the instructions...
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..., but the sheet appears to replace the printheads that there is not a roll Press ENTER to retry Press CANCEL to abort Troubleshooting finished Resume normal printing If problem persists select Troubleshooting again Press ENTER to perform a scan of paper, but no paper loaded in the printer. Load a roll of the calibration routine. Either...
..., but the sheet appears to replace the printheads that there is not a roll Press ENTER to retry Press CANCEL to abort Troubleshooting finished Resume normal printing If problem persists select Troubleshooting again Press ENTER to perform a scan of paper, but no paper loaded in the printer. Load a roll of the calibration routine. Either...
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The system cannot successfully complete the startup. Press ENTER to solve this problem. Reload the paper following the normal procedure, to continue. Unknown paper format Reload paper Unknown paper type Select paper type Unknown printheads. Press the Enter key. Press the Enter key. For more ...further questions. The type of the ink system has failed and the system is unknown to continue. The printheads are not recognized by the printer as printheads approved by HP, and there is at least one that is unknown. Introduction Media & Ink The Front Panel Solutions Front...
The system cannot successfully complete the startup. Press ENTER to solve this problem. Reload the paper following the normal procedure, to continue. Unknown paper format Reload paper Unknown paper type Select paper type Unknown printheads. Press the Enter key. Press the Enter key. For more ...further questions. The type of the ink system has failed and the system is unknown to continue. The printheads are not recognized by the printer as printheads approved by HP, and there is at least one that is unknown. Introduction Media & Ink The Front Panel Solutions Front...