Service Manual
Page 4
...is used in chapter 10. Conventions This manual contains information for HP Customer Engineers and Authorized Dealers, on servicing the complete HP DesignJet series of the Service Manual or User's Guide where you can find information related to the topic you are ...manual contains information necessary to test, calibrate and service: D HP DesignJet 230 plotters (models C4694A and C4695A) D HP DesignJet 250C plotters (models C3190A and C3191A) D HP DesignJet 330 plotters (models C4701A and C4702A) D HP DesignJet 350C plotters (models C4699A and C4700A) For information about using...
...is used in chapter 10. Conventions This manual contains information for HP Customer Engineers and Authorized Dealers, on servicing the complete HP DesignJet series of the Service Manual or User's Guide where you can find information related to the topic you are ...manual contains information necessary to test, calibrate and service: D HP DesignJet 230 plotters (models C4694A and C4695A) D HP DesignJet 250C plotters (models C3190A and C3191A) D HP DesignJet 330 plotters (models C4701A and C4702A) D HP DesignJet 350C plotters (models C4699A and C4700A) For information about using...
Service Manual
Page 5
... 1Ć3 Memory 1Ć3 Accuracy 1Ć3 Resolution 1Ć4 Legs 1Ć4 RollĆfeed 1Ć4 Upgrading a DesignJet 330 1Ć4 Media 1Ć4 2 Site Planning and Requirements Power Requirements 2Ć2 Choosing an Interface Cable (more ' User's Guide 2Ć2 Choosing a Suitable Plotter Environment (more ' User's Guide 2Ć3 Environmental Specifications 2Ć3 Plotter Dimensions and Weight 2Ć3 C4699Ć90000 Contents iii
... 1Ć3 Memory 1Ć3 Accuracy 1Ć3 Resolution 1Ć4 Legs 1Ć4 RollĆfeed 1Ć4 Upgrading a DesignJet 330 1Ć4 Media 1Ć4 2 Site Planning and Requirements Power Requirements 2Ć2 Choosing an Interface Cable (more ' User's Guide 2Ć2 Choosing a Suitable Plotter Environment (more ' User's Guide 2Ć3 Environmental Specifications 2Ć3 Plotter Dimensions and Weight 2Ć3 C4699Ć90000 Contents iii
Service Manual
Page 6
...Assembly (Optional 3Ć8 Installing the Plotter (more ' User's Guide 3Ć12 Using the Plotter (more ' Quick Reference Guide 3Ć12 DesignJet 230 Front Panel 3Ć12 DesignJet 250C Front Panel 3Ć12 DesignJet 330 Front Panel 3Ć13 DesignJet 350C Front Panel 3Ć13 ThirdĆParty Inks and...3Ć14 PowerĆOn SelfĆTests 3Ć14 Demonstration Plot 3Ć14 Example of Setup Sheet (DesignJet 250C 3Ć15 Example of Setup Sheet (DesignJet 350C 3Ć16 4 Preventive Maintenance Moisture on Plotter 4Ć2 Level of Plotter Usage 4Ć2 Friction on ...
...Assembly (Optional 3Ć8 Installing the Plotter (more ' User's Guide 3Ć12 Using the Plotter (more ' Quick Reference Guide 3Ć12 DesignJet 230 Front Panel 3Ć12 DesignJet 250C Front Panel 3Ć12 DesignJet 330 Front Panel 3Ć13 DesignJet 350C Front Panel 3Ć13 ThirdĆParty Inks and...3Ć14 PowerĆOn SelfĆTests 3Ć14 Demonstration Plot 3Ć14 Example of Setup Sheet (DesignJet 250C 3Ć15 Example of Setup Sheet (DesignJet 350C 3Ć16 4 Preventive Maintenance Moisture on Plotter 4Ć2 Level of Plotter Usage 4Ć2 Friction on ...
Service Manual
Page 9
... ' User's Guide, chapter 1 7Ć2 Color Cartridge Test (See ' User's Guide, chapter 3 7Ć2 Service Modes 7Ć3 Entering Service Mode 1 7Ć3 Entering Service Mode 2 7Ć4 Stopping a Test 7Ć4 FrontĆPanel Keys in Service Mode 7Ć5 Pressing Two Keys Together 7Ć5 Software Diagnostics and Hardware Tools 7Ć5 ServiceĆMode 1 (DesignJet 230 7Ć6 ServiceĆMode 2 (DesignJet 250C 7Ć...
... ' User's Guide, chapter 1 7Ć2 Color Cartridge Test (See ' User's Guide, chapter 3 7Ć2 Service Modes 7Ć3 Entering Service Mode 1 7Ć3 Entering Service Mode 2 7Ć4 Stopping a Test 7Ć4 FrontĆPanel Keys in Service Mode 7Ć5 Pressing Two Keys Together 7Ć5 Software Diagnostics and Hardware Tools 7Ć5 ServiceĆMode 1 (DesignJet 230 7Ć6 ServiceĆMode 2 (DesignJet 250C 7Ć...
Service Manual
Page 14
... and output the KanaĆ8, Kanji, and Roman character sets. Description Applications HP DesignJet 230 and 330 (monochrome) and HP DesignJet 250C and 350C (color) plotters are supplied with the plotters: D AutoCAD for DOS D AutoCAD for Windows D MicroSoft Windows Applications (Other application software ' User's Guide, chapter 1.) Graphic Languages The plotters accept drawing data in the following languages...
... and output the KanaĆ8, Kanji, and Roman character sets. Description Applications HP DesignJet 230 and 330 (monochrome) and HP DesignJet 250C and 350C (color) plotters are supplied with the plotters: D AutoCAD for DOS D AutoCAD for Windows D MicroSoft Windows Applications (Other application software ' User's Guide, chapter 1.) Graphic Languages The plotters accept drawing data in the following languages...
Service Manual
Page 16
...Plain vellum (HP preferred) Plain translucent paper (HP preferred) HP single-matte polyester film HP special inkjet paper or equivalent non-HP media 330 350C For additional media types available ' User's Guide, chapter ...600 dpi 300 x 300 dpi 300 x 300 dpi 300 x 300 dpi 230 250C Legs The plotter legs are optional. The D/A1Ćsize legs have no media ... 350C Upgrading a DesignJet 330 Users can be installed by the user. For additional information ' User's Guide, chapter 6. The kit can order an upgrade kit to upgrade a DesignJet 330 to a Designjet 350C. The E/A0...
...Plain vellum (HP preferred) Plain translucent paper (HP preferred) HP single-matte polyester film HP special inkjet paper or equivalent non-HP media 330 350C For additional media types available ' User's Guide, chapter ...600 dpi 300 x 300 dpi 300 x 300 dpi 300 x 300 dpi 230 250C Legs The plotter legs are optional. The D/A1Ćsize legs have no media ... 350C Upgrading a DesignJet 330 Users can be installed by the user. For additional information ' User's Guide, chapter 6. The kit can order an upgrade kit to upgrade a DesignJet 330 to a Designjet 350C. The E/A0...
Service Manual
Page 20
... for the parallel interface. (Interface descriptions ' Service Manual, chapter 5, w Input/Output Interfaces.) 230 250C (Pin specifications ' User's Guide, chapter 5, w Interface specifications.) 330 350C (Pin specifications ' User's Guide, chapter 10, w Interface specifications.) (Cable part numbers ' Service Manual, chapter 10.) 2Ć2 ...the load capacitance does not exceed 2500 picofarads. Power Requirements HP DesignJet 230 and 330 and HP DesignJet 250C and 350C plotters have a protective earth (ground) terminal. A longer cable is not properly grounded.
... for the parallel interface. (Interface descriptions ' Service Manual, chapter 5, w Input/Output Interfaces.) 230 250C (Pin specifications ' User's Guide, chapter 5, w Interface specifications.) 330 350C (Pin specifications ' User's Guide, chapter 10, w Interface specifications.) (Cable part numbers ' Service Manual, chapter 10.) 2Ć2 ...the load capacitance does not exceed 2500 picofarads. Power Requirements HP DesignJet 230 and 330 and HP DesignJet 250C and 350C plotters have a protective earth (ground) terminal. A longer cable is not properly grounded.
Service Manual
Page 21
....2 in) 237 mm (9.3 in) 327 mm (12.9 in) 31 kg (68.2 lb) C4699Ć90000 Site Planning and Requirements 2Ć3 Choosing a Suitable Plotter Environment (Instructions ' User's Guide, chapter 1, w Position the plotter.) Hardware: Operating environment: Plotter With cartridges and media: Environmental Specifications Environmental Class B2 Temperature 0 to 55_C (32 to 131_F) 15 to...
....2 in) 237 mm (9.3 in) 327 mm (12.9 in) 31 kg (68.2 lb) C4699Ć90000 Site Planning and Requirements 2Ć3 Choosing a Suitable Plotter Environment (Instructions ' User's Guide, chapter 1, w Position the plotter.) Hardware: Operating environment: Plotter With cartridges and media: Environmental Specifications Environmental Class B2 Temperature 0 to 55_C (32 to 131_F) 15 to...
Service Manual
Page 34
Installing the Plotter (Instructions ' User's Guide, chapter 1, Setting up the plotter.) Using the Plotter (Instructions ' Quick Reference Guide.) DesignJet 230 Front Panel Setup Read Settings Align Cartridges Replot Paper or vellum or translucent Film Cartridge Fast Normal Both ON = Best Error Load Media Ready DesignJet 250C Front Panel Form Feed Media Type Print Quality Cancel Setup Read...
Installing the Plotter (Instructions ' User's Guide, chapter 1, Setting up the plotter.) Using the Plotter (Instructions ' Quick Reference Guide.) DesignJet 230 Front Panel Setup Read Settings Align Cartridges Replot Paper or vellum or translucent Film Cartridge Fast Normal Both ON = Best Error Load Media Ready DesignJet 250C Front Panel Form Feed Media Type Print Quality Cancel Setup Read...
Service Manual
Page 36
PowerĆOn SelfĆTests Whenever you switch the plotter on, it automatically performs a series of its DesignJet series plotters or printers. Configuring the Plotter The User's Guide describes how to the use of thirdĆparty inks or off Ćaxis ink systems for use with any of the languages listed ... chapter 8.) Demonstration Plot You can set the demonstration plot, to service the plotter or printer. ThirdĆParty Inks and OffĆAxis Ink Systems HP does not support thirdĆparty inks or off Ćaxis ink systems (or any are given on the following pages.
PowerĆOn SelfĆTests Whenever you switch the plotter on, it automatically performs a series of its DesignJet series plotters or printers. Configuring the Plotter The User's Guide describes how to the use of thirdĆparty inks or off Ćaxis ink systems for use with any of the languages listed ... chapter 8.) Demonstration Plot You can set the demonstration plot, to service the plotter or printer. ThirdĆParty Inks and OffĆAxis Ink Systems HP does not support thirdĆparty inks or off Ćaxis ink systems (or any are given on the following pages.
Service Manual
Page 47
... roll media is loaded into the plotter, it is gripped by the pinchĆarms. There is no pinchĆarm sensor on the DesignJet 230 and 250C but there is installed below the sheet media entry path, to release the switch as the pinchĆarms are raised. Once a plot ...the DesignJet 330 and 350C roll media can cause the media to stick to itself and jam the plotter. C4699Ć90000 Functional Overview 5Ć5 Removing Static Charge from the Media An antiĆstatic brush located under the entry platen prevents static charge from the roll. For further information ' User's Guide, ...
... roll media is loaded into the plotter, it is gripped by the pinchĆarms. There is no pinchĆarm sensor on the DesignJet 230 and 250C but there is installed below the sheet media entry path, to release the switch as the pinchĆarms are raised. Once a plot ...the DesignJet 330 and 350C roll media can cause the media to stick to itself and jam the plotter. C4699Ć90000 Functional Overview 5Ć5 Removing Static Charge from the Media An antiĆstatic brush located under the entry platen prevents static charge from the roll. For further information ' User's Guide, ...
Service Manual
Page 53
... the plotter. For the correct part numbers for the primers ' chapter 10. Although the primers for the DesignJet 230/250C and DesignJet 330/350C look identical, their characteristics are the same as one of the DesignJet 650C. (See ' User's Guide, w Cleaning the cartridge nozzles.) D A bellows assembly provides a vacuum to prevent them from the cartridges, preventing ink...
... the plotter. For the correct part numbers for the primers ' chapter 10. Although the primers for the DesignJet 230/250C and DesignJet 330/350C look identical, their characteristics are the same as one of the DesignJet 650C. (See ' User's Guide, w Cleaning the cartridge nozzles.) D A bellows assembly provides a vacuum to prevent them from the cartridges, preventing ink...
Service Manual
Page 97
... on the underside of the carriage. Reassembling: Clip the belt to Ćmedia distance ' page 7Ć11. plotter, perform the black cartridgeĆalignment. (Details ' User's Guide.) C4699Ć90000 Removal and Replacement 6Ć39 Removing the Drive Belt 1 Remove the cartridge carriage ' page 6Ć37. 2 Release the belt from the plotter.
... on the underside of the carriage. Reassembling: Clip the belt to Ćmedia distance ' page 7Ć11. plotter, perform the black cartridgeĆalignment. (Details ' User's Guide.) C4699Ć90000 Removal and Replacement 6Ć39 Removing the Drive Belt 1 Remove the cartridge carriage ' page 6Ć37. 2 Release the belt from the plotter.
Service Manual
Page 110
... Calibration Black Cartridge Alignment Color Cartridge Test Color Cartridge Test Accuracy Calibration 7Ć2 Calibrations and Adjustments C4699Ć90000 Color Cartridge Test 230 250C Instructions ' User's Guide, chapter 3. 330 350C Instructions ' User's Guide, chapter 5. You cleared the EEROM or replaced the electronics module or cartridge carriage or optical sensor. Plot Quality (More ' chapter 8): Jagged vertical...
... Calibration Black Cartridge Alignment Color Cartridge Test Color Cartridge Test Accuracy Calibration 7Ć2 Calibrations and Adjustments C4699Ć90000 Color Cartridge Test 230 250C Instructions ' User's Guide, chapter 3. 330 350C Instructions ' User's Guide, chapter 5. You cleared the EEROM or replaced the electronics module or cartridge carriage or optical sensor. Plot Quality (More ' chapter 8): Jagged vertical...
Service Manual
Page 140
... your plot from the plotter, you may have a power problem. (Troubleshooting ' User's Guide, chapter 4.) - Load or reseat the cartridges. (Instructions ' Quick Reference Guide.) Steady 2 Load Media: No sheet is no activity at all from your computer or, for the DesignJet 230 and 250C Plotters No LEDs On If there is loaded. LEDs On (Error Off...
... your plot from the plotter, you may have a power problem. (Troubleshooting ' User's Guide, chapter 4.) - Load or reseat the cartridges. (Instructions ' Quick Reference Guide.) Steady 2 Load Media: No sheet is no activity at all from your computer or, for the DesignJet 230 and 250C Plotters No LEDs On If there is loaded. LEDs On (Error Off...
Service Manual
Page 141
... a file. Flashing 23 Cartridges + Error: One or more memory by installing a DRAM SIMM. D Remove each cartridge and run the BlackĆCartridge Alignment Procedure. (Instructions ' User's Guide, chapter 1.) D Replace the trailing cable. Flashing 29 C4699Ć90000 Troubleshooting 8Ć7 Flashing 6 Ready: The plotter is busy with a no sheet is loaded. Cartridges + Ready...
... a file. Flashing 23 Cartridges + Error: One or more memory by installing a DRAM SIMM. D Remove each cartridge and run the BlackĆCartridge Alignment Procedure. (Instructions ' User's Guide, chapter 1.) D Replace the trailing cable. Flashing 29 C4699Ć90000 Troubleshooting 8Ć7 Flashing 6 Ready: The plotter is busy with a no sheet is loaded. Cartridges + Ready...
Service Manual
Page 142
...D Check for an error in the media axis. you load the media too slowly. To check the plotter settings, use the setup sheet. (Instructions ' User's Guide, chapter 1.) D Also check your interface cable and connections. You should you could break the mediaĆsensor flags. D Check to a file and print...too much force, too large a buckle forms in the Windows Printer Control Panel. D Replace the media sensor. Error + Ready: There is an HP 712 workstation, you send a drawing for baud rate and parity are the same as those of 19200 and 38400. Check if recent service notes have...
...D Check for an error in the media axis. you load the media too slowly. To check the plotter settings, use the setup sheet. (Instructions ' User's Guide, chapter 1.) D Also check your interface cable and connections. You should you could break the mediaĆsensor flags. D Check to a file and print...too much force, too large a buckle forms in the Windows Printer Control Panel. D Replace the media sensor. Error + Ready: There is an HP 712 workstation, you send a drawing for baud rate and parity are the same as those of 19200 and 38400. Check if recent service notes have...
Service Manual
Page 147
Instructions ' User's Guide, chapter 2. Load a sheet. LEDs On (Error Off) Load Media: No sheet is open. Steady 2 Steady 6 Ready: Ready to plot, but no activity at all from ... to plot. LEDs Off 26 Off Load Media + Ready: Possible causes are: D Cover is loaded. D Plotter is waiting for you may have a power problem. (Troubleshooting ' User's Guide, chapter 9.) - 330 350C Error Codes for the DesignJet 330 and 350C Plotters No LEDs On If there is no sheet is loaded.
Instructions ' User's Guide, chapter 2. Load a sheet. LEDs On (Error Off) Load Media: No sheet is open. Steady 2 Steady 6 Ready: Ready to plot, but no activity at all from ... to plot. LEDs Off 26 Off Load Media + Ready: Possible causes are: D Cover is loaded. D Plotter is waiting for you may have a power problem. (Troubleshooting ' User's Guide, chapter 9.) - 330 350C Error Codes for the DesignJet 330 and 350C Plotters No LEDs On If there is no sheet is loaded.
Service Manual
Page 148
... the electronics module. 8Ć14 Troubleshooting C4699Ć90000 Flashing 6 Flashing 13 Flashing 23 Plain + Error: The current plot is an HP 712 workstation, you may also occur if you could break the mediaĆsensor flags. D Cover open during startĆup. Try to...chapter 5, w Memory Usage.) D Otherwise, add more memory by installing a DRAM SIMM. To check the plotter settings, use the setup sheet. (Instructions ' User's Guide, chapter 1.) D Also check your interface cable and connections. D Check to Print option is badly configured. D Check that the media is aligned and that ...
... the electronics module. 8Ć14 Troubleshooting C4699Ć90000 Flashing 6 Flashing 13 Flashing 23 Plain + Error: The current plot is an HP 712 workstation, you may also occur if you could break the mediaĆsensor flags. D Cover open during startĆup. Try to...chapter 5, w Memory Usage.) D Otherwise, add more memory by installing a DRAM SIMM. To check the plotter settings, use the setup sheet. (Instructions ' User's Guide, chapter 1.) D Also check your interface cable and connections. D Check to Print option is badly configured. D Check that the media is aligned and that ...
Service Manual
Page 164
...light. (Cleaning roller ' chapter 4.) Optical sensor incorrectly calibrated: The accuracy calibration includes calibration of a gold bubble on the flex connector that the user has forgotten to fail (eight or more). Replace the black cartridge with one with isopropilic alcohol (warnings ' page 6Ć2). The Carriage Test .... Damaged encoder strip: Another frequent cause of media. 8Ć30 Troubleshooting C4699Ć90000 Easy to clear nozzles ' User's Guide. Worn wipers: If the wipers in Ćbuilt firmware, or firmware from new cartridges. FirmwareĆcode revision level.
...light. (Cleaning roller ' chapter 4.) Optical sensor incorrectly calibrated: The accuracy calibration includes calibration of a gold bubble on the flex connector that the user has forgotten to fail (eight or more). Replace the black cartridge with one with isopropilic alcohol (warnings ' page 6Ć2). The Carriage Test .... Damaged encoder strip: Another frequent cause of media. 8Ć30 Troubleshooting C4699Ć90000 Easy to clear nozzles ' User's Guide. Worn wipers: If the wipers in Ćbuilt firmware, or firmware from new cartridges. FirmwareĆcode revision level.