HP Deskjet 9800 Support Question
HP Deskjet 9800 Support Question
Find answers below for this question about HP Deskjet 9800.Need a HP Deskjet 9800 manual? We have 3 online manuals for this item!
Question posted by janetmcgrew on June 16th, 2013
How Do I Unstick My Ink Carriage On My Hp Deskjet 9800?
The carriage containing my ink cartridges is stuck and will not move. I can't take the ink cartridges out. How can I unstick the carriage on my HP Deskjet 9800?
Current Answers
Answer #1: Posted by linkshahzad on June 17th, 2013 2:04 AM
linkshahzad
Member since:
June 12th, 2013 Points: 60,030
Member since:
June 12th, 2013 Points: 60,030
- Open the access door (top cover) to get a clear view of the printer’s moving parts to identify anything that may be blocking or impeding free movement of the carriage. The carriage should move to the center of the printer.
- Remove the ink cartridges from the carriage, and verify the correct cartridges are being used. The black ink cartridge should have a part number of HP 51629A. The color cartridge should have a part number of HP 51649A. If a photo cartridge is installed the part number should be C1816A.
- Lay the ink cartridges on a piece of clean scrap paper to avoid getting ink on other items. NOTE: The ink cartridges should not be removed from the printer for more than 30 minutes.
- Unplug the power cord from the printer.
- Pick up a cartridge by the blue top. Locate the copper colored circuitry strip on the back of the ink cartridge. Clean the copper colored strip, using a clean foam-rubber swab or lint-free cloth slightly dampened with water. Use a clean dry foam-rubber swab or lint free cloth to remove the moisture from the contacts. Do not touch or wipe the nozzle plate on the bottom of the cartridge. Repeat this cleaning procedure with the other cartridge.
- Locate the carriage contacts inside the printer. The carriage contacts are the gold colored contacts on the back wall of the ink cartridge carriage. Clean the carriage contacts, using a clean foam-rubber swab or lint-free cloth slightly dampened with water. Use a clean dry foam-rubber swab or lint free cloth to remove the moisture from the contacts. If the carriage contacts show noticeable damage, then the printer will require repair. Contact the HP Customer Support Center listed in the printer's User's Guide for information on having the printer repaired.
- Move the ink cartridge carriage from side-to-side to ensure the carriage assembly moves freely.
- Plug the power cord into the printer. Make sure the printer is turned on.
- Firmly reinstall the ink cartridges, making sure they snap into place in the carriage, then close the top cover.
- If the Resume light goes off after the top cover is closed, then run a self-test by pressing and holding the RESUME button (upper) until the power light begins to flash.
- If the Resume light continues to flash, the problem still exists. Try replacing the ink cartridges in the printer with new ones. If the new cartridges do not fix the problem, the printer will require repair. Contact HP Customer Support Center listed in the printer's User's Guide for information on having the printer repaired.
Related HP Deskjet 9800 Manual Pages
HP Deskjet 9800 - Getting Started Guide - Page 13
... informatie over het gebruik van de printer en het oplossen van problemen kunt u de volgende bronnen raadplegen: • De on line gebruikershandleiding op de Starter CD. • HP Instant Support (raadpleeg de on how to:
• Order HP supplies and accessories.
• Use the duplex unit to use.
HP Deskjet 9800
Getting Started Guide Getting Started...
HP Deskjet 9800 - Getting Started Guide - Page 16
... to be either repair or replace the product, at least equal to HP. Printer peripheral hardware (see below for additional warranty services, such as a result...hp.com/support/inkjet_warranty. Hewlett-Packard Limited Warranty Statement
HP product
Duration of Limited Warranty
Software
90 days
Accessories
90 days
Print cartridges*
Until the HP print cartridge has been depleted of HP ink...
HP Deskjet 9800 - Setup Poster - Page 2
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Printed on recycled paper © 2005 Hewlett-Packard Development Company, L.P. 5a
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HP Deskjet 9800 - User Guide - Page 11
This section contains the following information: ● Special features ● Using this HP Deskjet printer. 1 Welcome
Thank you for buying this guide ● Finding other resources for the product
1
HP Deskjet 9800 - User Guide - Page 12
... HP Deskjet 9800d, 9803d, and 9808d. The printer goes into a low-power, energy-efficient mode after it has been idle for the media in some countries/regions (see HP supplies and accessories).
■ Borderless printing - Print two-sided documents automatically. Use the entire page surface when printing photos and cards using a gray photo print cartridge...
HP Deskjet 9800 - User Guide - Page 19
... on both sides of a sheet of paper when the duplex unit is attached to the back of the printer. (See Installing the optional automatic two-sided printing accessory (duplex unit).)
NOTE The duplex unit is a ... buttons for the rear cover of the duplex unit to clear a paper jam
Understanding the printer parts and functions
9 It may be purchased separately in the HP Deskjet 9800d, 9803d, and 9808d...
HP Deskjet 9800 - User Guide - Page 32
... both sides snap into place. It may be purchased separately in the HP Deskjet 9800d, 9803d, and 9808d printers. NOTE The duplex unit is installed. Use these buttons only for removing the duplex unit from the printer.
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3 Using print cartridges and accessories NOTE Do not press the buttons on both sides of a sheet of...
HP Deskjet 9800 - User Guide - Page 36
... down on the print cartridge latch until it snaps closed. Make sure the latch does not spring back open the top cover when the printer is installed. However, if your printout is paper in the input tray.) 2 Open the Toolbox: Click Start, point to Programs, HP Deskjet 9800 series, and then click
HP Deskjet 9800 series Toolbox. -orOpen...
HP Deskjet 9800 - User Guide - Page 37
... out of warranty or contact HP customer service.
Check the ink level before proceeding to Programs, HP Deskjet 9800 series, and then click HP Deskjet 9800 series Toolbox.
-or- For Windows You can clog when exposed to air for cleaning the print cartridges automatically. For Macintosh 1 Load plain paper into the input tray (see The printer is out of time...
HP Deskjet 9800 - User Guide - Page 51
To load media in the input tray
41 HP Deskjet 9800
4 Insert up to 30 transparencies, rough-side down along the right side of the input tray until it stops at the edge of the paper ...
HP Deskjet 9800 - User Guide - Page 52
NOTE When 215.9 x 279.4 mm (8.5 x 11 inch) paper is loaded in the input tray, the tray extension will close to its horizontal position. The tray extends further to accommodate larger-sized media. 7 Lower the output tray to the edge of the paper and leave a slight gap between the extension and the tray. HP Deskjet 9800
8 Extend the output tray if necessary.
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4 Printing and loading media
HP Deskjet 9800 - User Guide - Page 76
... access this option may be purchased separately in the HP Deskjet 9800d, 9803d, and 9808d printers. It may result in the input tray).
2 Open the printer driver (see Loading media in unwanted page breaks.
... is printed. Open the print driver, select Properties, and then select Device Settings. Once the ink is dry, the paper is pulled back into the duplex unit and the reverse side of paper...
HP Deskjet 9800 - User Guide - Page 79
... arranges and resizes the pages of a document so when the document is folded into a booklet, the page order is a standard part in the HP Deskjet 9800d, 9803d, and 9808d printers.
For Windows 2000 and Windows XP, verify that the duplex unit is installed and that Use Auto-Duplex Unit is selected. 5 Select Preserve...
HP Deskjet 9800 - User Guide - Page 90
... printer problems.
NOTE The Toolbox is available for Windows only. Toolbox overview
The Toolbox provides status and maintenance information about your printer. Or, in the status area of the Windows taskbar (near the clock), click the Toolbox icon.
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5 Using the Toolbox It also provides access to Programs, HP Deskjet 9800 series, and then clicking HP Deskjet 9800...
HP Deskjet 9800 - User Guide - Page 95
Click this button... See Calibrating the color for more information.
Balance color tints on printed pages. Align the print cartridges. See Cleaning the print cartridges for more information. Printer Services tab
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Printer Services tab
The Printer Services tab provides utilities that the printer is connected to the computer correctly and is working properly. Clean the print...
HP Deskjet 9800 - User Guide - Page 132
... print cartridges directly from your computer using either a USB cable, a parallel cable, or a network connection.
■ You must be connected to your computer.
There are three requirements to use this feature:
■ The Toolbox must be installed on your computer (supported on the website to Programs, HP Deskjet 9800 series, and then click HP Deskjet 9800 series...
HP Deskjet 9800 - User Guide - Page 146
... network, check the network operating system, such as Windows NT Server 4.0.
4 Note how the printer is connected to your system, such as parallel, USB, or network.
5 Obtain the printer driver and version number of the printer software, such as HP Deskjet 9800 Version: 2.325.0.0. For the most current list of the support numbers listed below may...
HP Deskjet 9800 - User Guide - Page 155
up to 60 cards;
Universal serial bus (Windows 98 and USB-connect Macintosh)
Printer Memory 16 MB of built-in RAM
Dimensions
HP Deskjet 9800, 9803, and 9808:
574.5 mm (22.62 inches) (width) by 186.3 mm (7.33 inches) (height) by
409.5 mm (16.12 inches) (depth)
With input tray ...
HP Deskjet 9800 - User Guide - Page 156
With automatic two-sided printing accessory and input tray fully extended:
721.5 mm (28.4 inches) (depth)
Weight
HP Deskjet 9800, 9803, 9808:
11 kg (24.25 lb)
HP Deskjet 9800d, 12 kg (26.45 lb) 9803d, and 9808d:
Duty Cycle
Up to 5,000 pages/month
Power... disk space
Windows Me: Pentium 266 MHz, 32 MB RAM, 175 MB hard disk space
146
10 Printer specifications and Declaration of Conformity
HP Deskjet 9800 - User Guide - Page 158
...Hewlett Packard personal computer systems. Chan Kum Yew Director, Quality
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10 Printer specifications and Declaration of the design. Declaration of Conformity
Declaration of Conformity ...Singapore, 118502
HP Deskjet 9800, HP Deskjet 9800d HP Deskjet 9803, HP Deskjet 9803d HP Deskjet 9808, HP Deskjet 9808d SNPRC-0405 C8165A/B, C8166A/B C8165C, C8166C C8165D, C8166D C8258A/HP Automatic Two-Sided...
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