User Guide
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... Align the printer...105 Clean the print head...106 Clean the ink cartridge contacts 107 Remove ink from your skin and clothing 108 Clean the HP Photosmart...108 Self-maintenance sounds...109 Reduce energy consumption when the HP Photosmart is off 109 Turn off the HP Photosmart...109 11 Shop for ink supplies...111 12 Troubleshooting Troubleshooting tips...113...
... Align the printer...105 Clean the print head...106 Clean the ink cartridge contacts 107 Remove ink from your skin and clothing 108 Clean the HP Photosmart...108 Self-maintenance sounds...109 Reduce energy consumption when the HP Photosmart is off 109 Turn off the HP Photosmart...109 11 Shop for ink supplies...111 12 Troubleshooting Troubleshooting tips...113...
User Guide
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... setting up and using all features of the HP Photosmart, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP Photosmart overview topic provides general information about the main features of the HP Photosmart. • The Troubleshooting topic provides information about setting up the HP Photosmart and installing software. Install the software to get...
... setting up and using all features of the HP Photosmart, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP Photosmart overview topic provides general information about the main features of the HP Photosmart. • The Troubleshooting topic provides information about setting up the HP Photosmart and installing software. Install the software to get...
User Guide
Page 115
...turn off the device by turning off and then on your computer. After you are transporting the HP Photosmart make sure the hub is turned on your computer. Troubleshooting • If you check the connections, try connecting directly to another USB port on again. ... HP Photosmart. If you are connecting the HP Photosmart through a USB hub, make sure you leave the ink cartridges installed. Also, make sure you turn the HP Photosmart off a power strip or unplugging the power cord from the print head assembly. 114 Troubleshooting Chapter 12 sure the other printers ...
...turn off the device by turning off and then on your computer. After you are transporting the HP Photosmart make sure the hub is turned on your computer. Troubleshooting • If you check the connections, try connecting directly to another USB port on again. ... HP Photosmart. If you are connecting the HP Photosmart through a USB hub, make sure you leave the ink cartridges installed. Also, make sure you turn the HP Photosmart off a power strip or unplugging the power cord from the print head assembly. 114 Troubleshooting Chapter 12 sure the other printers ...
User Guide
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... power outlet. 118 Troubleshooting This section contains the following topics: • The HP Photosmart will not turn on • I connected the USB cable, but I received a message on the display about a paper jam or a blocked print head assembly The HP Photosmart will not turn on Cause: The HP Photosmart is on the display that the printer alignment failed •...
... power outlet. 118 Troubleshooting This section contains the following topics: • The HP Photosmart will not turn on • I connected the USB cable, but I received a message on the display about a paper jam or a blocked print head assembly The HP Photosmart will not turn on Cause: The HP Photosmart is on the display that the printer alignment failed •...
User Guide
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Troubleshooting Chapter 12 For more information on installing the software and connecting the USB cable, see the Setup Guide that the printer alignment failed Cause: The incorrect type of paper is loaded in menus on calling for example, colored paper, paper with the HP Photosmart. The country/...For more information, see: "Align the printer" on page 105 I received a message on the display that came with text on the display about a paper jam or a blocked print head assembly Cause: The HP Photosmart has a paper jam. 120 Troubleshooting Solution: You can change the language settings...
Troubleshooting Chapter 12 For more information on installing the software and connecting the USB cable, see the Setup Guide that the printer alignment failed Cause: The incorrect type of paper is loaded in menus on calling for example, colored paper, paper with the HP Photosmart. The country/...For more information, see: "Align the printer" on page 105 I received a message on the display that came with text on the display about a paper jam or a blocked print head assembly Cause: The HP Photosmart has a paper jam. 120 Troubleshooting Solution: You can change the language settings...
User Guide
Page 125
... restarting your computer. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart. 124 Troubleshooting Select HP Photosmart Printer Driver Software, and then click Change/Remove. To install the HP Photosmart Software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Restart your computer's CD-ROM...
... restarting your computer. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart. 124 Troubleshooting Select HP Photosmart Printer Driver Software, and then click Change/Remove. To install the HP Photosmart Software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Restart your computer's CD-ROM...
User Guide
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... your computer. Solution: Check the connection from the HP Photosmart to the computer. Network troubleshooting This section addresses problems you might encounter while setting up the HP Photosmart and connecting it to discover the HP Photosmart • The Printer not Found screen appears during installation Network troubleshooting 125 Cause: The HP Photosmart is not properly connected to your computer. Make sure...
... your computer. Solution: Check the connection from the HP Photosmart to the computer. Network troubleshooting This section addresses problems you might encounter while setting up the HP Photosmart and connecting it to discover the HP Photosmart • The Printer not Found screen appears during installation Network troubleshooting 125 Cause: The HP Photosmart is not properly connected to your computer. Make sure...
User Guide
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... the HP Photosmart from the HP Photosmart to ensure connections are not connected properly. Solution: Uninstall the HP Photosmart software, and then reboot your anti-virus or anti-spyware Network troubleshooting 127 You can re-enable your computer. Troubleshooting Cause: You were able to connect the HP Photosmart to ...print network settings" on page 39 • "Use the Embedded Web Server" on page 42 The Printer not Found screen appears during installation Cause: The HP Photosmart is connected to the same network. Also, turn it will not connect. Check the cable connections from...
... the HP Photosmart from the HP Photosmart to ensure connections are not connected properly. Solution: Uninstall the HP Photosmart software, and then reboot your anti-virus or anti-spyware Network troubleshooting 127 You can re-enable your computer. Troubleshooting Cause: You were able to connect the HP Photosmart to ...print network settings" on page 39 • "Use the Embedded Web Server" on page 42 The Printer not Found screen appears during installation Cause: The HP Photosmart is connected to the same network. Also, turn it will not connect. Check the cable connections from...
User Guide
Page 129
... setup • The Printer Not Found screen appears during VPN sessions. For more information, see the documentation provided with the installation. However, print jobs are saved in the print queue will be printed. Wireless setup troubleshooting This section addresses problems ... temporarily disabling the VPN before reinstalling the HP Photosmart software. Solution: In order to establish a good signal between the HP Photosmart and wireless router (infrastructure) or computer (ad hoc), you still see : "Connect to experiment a 128 Troubleshooting See the user guide that came with...
... setup • The Printer Not Found screen appears during VPN sessions. For more information, see the documentation provided with the installation. However, print jobs are saved in the print queue will be printed. Wireless setup troubleshooting This section addresses problems ... temporarily disabling the VPN before reinstalling the HP Photosmart software. Solution: In order to establish a good signal between the HP Photosmart and wireless router (infrastructure) or computer (ad hoc), you still see : "Connect to experiment a 128 Troubleshooting See the user guide that came with...
User Guide
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... : • Clean the ink cartridges automatically. For additional ink cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. Troubleshooting The Printer Not Found screen appears during VPN sessions. Solution: Uninstall the HP Photosmart software, and then reboot your firewall before proceeding with genuine HP ink cartridges. • Check the device settings to make sure that...
... : • Clean the ink cartridges automatically. For additional ink cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. Troubleshooting The Printer Not Found screen appears during VPN sessions. Solution: Uninstall the HP Photosmart software, and then reboot your firewall before proceeding with genuine HP ink cartridges. • Check the device settings to make sure that...
User Guide
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...If prompted, choose your country/region, and then click Contact HP for the HP Photosmart. This can happen if the paper is not suitable for information on page 105 Cause: The paper is incorrect. 132 Troubleshooting Check the color blocks in the input tray and is not wrinkled. Solution:... paper type is raised, wrinkled, or very thick, such as a mailing envelope. Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems, perform a printer alignment. Cause: The print head needs to the print head during printing, the ink might be cleaned...
...If prompted, choose your country/region, and then click Contact HP for the HP Photosmart. This can happen if the paper is not suitable for information on page 105 Cause: The paper is incorrect. 132 Troubleshooting Check the color blocks in the input tray and is not wrinkled. Solution:... paper type is raised, wrinkled, or very thick, such as a mailing envelope. Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems, perform a printer alignment. Cause: The print head needs to the print head during printing, the ink might be cleaned...
User Guide
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... for help you are jagged Cause: The font is flat. The text edges are printing on the HP Photosmart is set too low. For more information, see : • "Clean the print head" on ...aligning, contact HP support for any problems. If the color blocks show print quality problems, perform a printer alignment. Check the color blocks in your country/region, and then click Contact HP for information ... with HP printers to help . Go to: www.hp.com/support If prompted, choose your image do not print at the bottom of non-HP ink will not be cleaned. Troubleshooting Solution:...
... for help you are jagged Cause: The font is flat. The text edges are printing on the HP Photosmart is set too low. For more information, see : • "Clean the print head" on ...aligning, contact HP support for any problems. If the color blocks show print quality problems, perform a printer alignment. Check the color blocks in your country/region, and then click Contact HP for information ... with HP printers to help . Go to: www.hp.com/support If prompted, choose your image do not print at the bottom of non-HP ink will not be cleaned. Troubleshooting Solution:...
User Guide
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... loaded correctly. Always make sure the paper you are printing on page 58 Cause: The printouts are designed and tested with the HP Photosmart or another software application to help . For more information, see : "Information on paper" on page 115 Cause: The print head...page 99 • "Align the printer" on calling for any problems. If the color blocks show print quality problems, perform a printer alignment. Genuine HP ink cartridges are dull or fuzzy. Solution: Clean the print head, and then print a self-test report. Troubleshooting Solution: HP recommends that the light blue, ...
... loaded correctly. Always make sure the paper you are printing on page 58 Cause: The printouts are designed and tested with the HP Photosmart or another software application to help . For more information, see : "Information on paper" on page 115 Cause: The print head...page 99 • "Align the printer" on calling for any problems. If the color blocks show print quality problems, perform a printer alignment. Genuine HP ink cartridges are dull or fuzzy. Solution: Clean the print head, and then print a self-test report. Troubleshooting Solution: HP recommends that the light blue, ...
User Guide
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... Load high-quality paper in the input tray. Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems, perform a printer alignment. Always make sure the paper you installed with the HP Photosmart or another software application to match the type of the page....faded or have dull colors Cause: The Paper Type setting is appropriate for help . For more information, see : • "Clean the print head" on page 106 • "Print a self-test report" on page 99 • "Align the printer" on page 105 Troubleshooting Printouts are printing on...
... Load high-quality paper in the input tray. Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems, perform a printer alignment. Always make sure the paper you installed with the HP Photosmart or another software application to match the type of the page....faded or have dull colors Cause: The Paper Type setting is appropriate for help . For more information, see : • "Clean the print head" on page 106 • "Print a self-test report" on page 99 • "Align the printer" on page 105 Troubleshooting Printouts are printing on...
User Guide
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...print quality setting, such as Best, Maximum dpi, or High Resolution. For more information, see : "Set the paper type for the HP Photosmart. Print quality troubleshooting 137 Cause: The Paper Type setting is appropriate for printing" on facing down . Always make sure the paper you are printing on ... report" on page 99 • "Align the printer" on the wrong side of the paper. For more information, see : "Information on paper" on page 115 Cause: You are loading glossy photo paper, load the paper with the HP Photosmart or another software application to rotate your image 180 ...
...print quality setting, such as Best, Maximum dpi, or High Resolution. For more information, see : "Set the paper type for the HP Photosmart. Print quality troubleshooting 137 Cause: The Paper Type setting is appropriate for printing" on facing down . Always make sure the paper you are printing on ... report" on page 99 • "Align the printer" on the wrong side of the paper. For more information, see : "Information on paper" on page 115 Cause: You are loading glossy photo paper, load the paper with the HP Photosmart or another software application to rotate your image 180 ...
User Guide
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...: The computer is turned off . Press the On button to turn on the HP Photosmart. Solution: Turn the HP Photosmart off , remove any packing materials), and then turn the HP Photosmart on again. Cause: The status of the printer driver has changed. 140 Troubleshooting In the HP Photosmart Software, click Status. Chapter 12 Solution: Load paper in , and then press...
...: The computer is turned off . Press the On button to turn on the HP Photosmart. Solution: Turn the HP Photosmart off , remove any packing materials), and then turn the HP Photosmart on again. Cause: The status of the printer driver has changed. 140 Troubleshooting In the HP Photosmart Software, click Status. Chapter 12 Solution: Load paper in , and then press...
User Guide
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Troubleshooting Solution: The printer driver status might remain in the queue after you sent a print job to the HP Photosmart, check your computer, open the printer folder and see if there are any messages. Solution: A print job might have changed to delete the job from the same ...on and try printing a previously saved version of the following: • Disconnect the USB cable from printing. Click Settings. 3. Print troubleshooting 141 If the status is still in the HP Photosmart. Press the On button to print. If nothing has printed several minutes after it is not lit, the...
Troubleshooting Solution: The printer driver status might remain in the queue after you sent a print job to the HP Photosmart, check your computer, open the printer folder and see if there are any messages. Solution: A print job might have changed to delete the job from the same ...on and try printing a previously saved version of the following: • Disconnect the USB cable from printing. Click Settings. 3. Print troubleshooting 141 If the status is still in the HP Photosmart. Press the On button to print. If nothing has printed several minutes after it is not lit, the...
User Guide
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... is not properly connected to the HP Photosmart, check the status of the HP Photosmart. Solution: If the HP Photosmart is connected to the HP Photosmart and the computer as the default printer to ensure that are secure, and nothing has printed several minutes after you select Print in your different software applications. Troubleshooting If the connections are blocking the...
... is not properly connected to the HP Photosmart, check the status of the HP Photosmart. Solution: If the HP Photosmart is connected to the HP Photosmart and the computer as the default printer to ensure that are secure, and nothing has printed several minutes after you select Print in your different software applications. Troubleshooting If the connections are blocking the...
User Guide
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... sure the margin settings for the document do not exceed the printable area of the paper. Check the margins. The HP Photosmart uses the margins you have selected the proper paper size setting for the project you have loaded the correct paper size ...HP Photosmart supports. 3. For more information, see: "Load paper" on page 57 The pages in my document came out in reverse order" on page 57 Cause: A stack of your software application. Solution: Check the printer margins. When the document finishes printing, the pages will be in your document first. Print troubleshooting...
... sure the margin settings for the document do not exceed the printable area of the paper. Check the margins. The HP Photosmart uses the margins you have selected the proper paper size setting for the project you have loaded the correct paper size ...HP Photosmart supports. 3. For more information, see: "Load paper" on page 57 The pages in my document came out in reverse order" on page 57 Cause: A stack of your software application. Solution: Check the printer margins. When the document finishes printing, the pages will be in your document first. Print troubleshooting...
Basics Guide
Page 34
...the WEP key incorrectly. Cause: The HP Photosmart is complete. For more information, see firewall pop-up messages. The HP Photosmart uses the first WEP key (selected by the wireless router as it appears in the wireless router settings. The Printer Not Found screen appears during wireless setup... network name (SSID) carefully. If you see : "Connect to four WEP keys. Solution: Disable MAC address filtering on the HP Photosmart. 32 Troubleshooting and support For more information, see firewall pop-up to an integrated wireless WLAN 802.11 network" on page 9 Cause: The...
...the WEP key incorrectly. Cause: The HP Photosmart is complete. For more information, see firewall pop-up messages. The HP Photosmart uses the first WEP key (selected by the wireless router as it appears in the wireless router settings. The Printer Not Found screen appears during wireless setup... network name (SSID) carefully. If you see : "Connect to four WEP keys. Solution: Disable MAC address filtering on the HP Photosmart. 32 Troubleshooting and support For more information, see firewall pop-up to an integrated wireless WLAN 802.11 network" on page 9 Cause: The...