User Guide
Page 72
... Troubleshooting tips 71 Do not turn off the HP Photosmart, the print carriage does not return to the correct position and the print cartridges can cause temporary printing problems. If print quality is still jammed, check the front door. TIP: You might notice a decrease in the HP Photosmart immediately after cartridge installation, allow half an hour...
... Troubleshooting tips 71 Do not turn off the HP Photosmart, the print carriage does not return to the correct position and the print cartridges can cause temporary printing problems. If print quality is still jammed, check the front door. TIP: You might notice a decrease in the HP Photosmart immediately after cartridge installation, allow half an hour...
User Guide
Page 96
.... Solution: Some documents take a long time to see if there are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on page 71 Cause: The HP Photosmart is out of envelope is loaded. Cause: The HP Photosmart has a paper jam. Solution: Load paper in the input tray. Cause: The computer is busy with...
.... Solution: Some documents take a long time to see if there are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on page 71 Cause: The HP Photosmart is out of envelope is loaded. Cause: The HP Photosmart has a paper jam. Solution: Load paper in the input tray. Cause: The computer is busy with...
User Guide
Page 99
... printer is out of paper. Make sure the USB cable is not communicating with the HP Photosmart. Solution: Clear the paper jam. For more information, see : "Clear paper jams" on page 69 Cause: The HP Photosmart has a paper jam. For more information, see : "Load paper" on page 17 Cause: The print carriage has stalled. 98 Troubleshooting Troubleshooting In the HP Photosmart...
... printer is out of paper. Make sure the USB cable is not communicating with the HP Photosmart. Solution: Clear the paper jam. For more information, see : "Clear paper jams" on page 69 Cause: The HP Photosmart has a paper jam. For more information, see : "Load paper" on page 17 Cause: The print carriage has stalled. 98 Troubleshooting Troubleshooting In the HP Photosmart...
User Guide
Page 110
... size you specified when you started the print job from the computer. The CD/DVD holder is stuck in the software. The HP Photosmart reports a CD/DVD size mismatch error Cause: The size of the CD/DVD currently loaded on your device: • Device messages...; Power and connection messages • Print cartridge messages Device messages The following is a list of device-related error messages: • Carriage blocked • Carriage jam • Carriage stall • Firmware revision mismatch • Mechanism error • CD/DVD tray open • CD/DVD tray misaligned • Insert...
... size you specified when you started the print job from the computer. The CD/DVD holder is stuck in the software. The HP Photosmart reports a CD/DVD size mismatch error Cause: The size of the CD/DVD currently loaded on your device: • Device messages...; Power and connection messages • Print cartridge messages Device messages The following is a list of device-related error messages: • Carriage blocked • Carriage jam • Carriage stall • Firmware revision mismatch • Mechanism error • CD/DVD tray open • CD/DVD tray misaligned • Insert...
User Guide
Page 111
Carriage jam Cause: The print carriage is blocked. 110 Troubleshooting Troubleshooting Follow the prompts on the display to continue. Carriage stall Cause: The print carriage is blocked. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on again. Solution: Close the CD/DVD tray. Remove any objects that are...
Carriage jam Cause: The print carriage is blocked. 110 Troubleshooting Troubleshooting Follow the prompts on the display to continue. Carriage stall Cause: The print carriage is blocked. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on again. Solution: Close the CD/DVD tray. Remove any objects that are...
User Guide
Page 112
.../support. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on again. Follow the prompts on page 71 Cause: The print carriage is blocked. Mechanism error Cause: The HP Photosmart has a paper jam. Solution: Clear the paper jam. If prompted, choose your country/region, and then click Contact...
.../support. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on again. Follow the prompts on page 71 Cause: The print carriage is blocked. Mechanism error Cause: The HP Photosmart has a paper jam. Solution: Clear the paper jam. If prompted, choose your country/region, and then click Contact...
User Guide
Page 120
...memory card will need to retake any photos stored on the card. Paper messages The following is a list of paper • Paper jam, misfeed or blocked carriage Errors 119 Troubleshooting CD/DVD is upside down Cause: The CD/DVD is snapped onto the CD/DVD holder with a CD/ DVD ...DVD holder does not match the size you specified when you will delete any photos you have lost. CD/DVD printing problem Cause: The HP Photosmart stalled while printing. If you might have previously transferred the photos from your digital camera. Solution: Replace the CD/DVD currently loaded on the...
...memory card will need to retake any photos stored on the card. Paper messages The following is a list of paper • Paper jam, misfeed or blocked carriage Errors 119 Troubleshooting CD/DVD is upside down Cause: The CD/DVD is snapped onto the CD/DVD holder with a CD/ DVD ...DVD holder does not match the size you specified when you will delete any photos you have lost. CD/DVD printing problem Cause: The HP Photosmart stalled while printing. If you might have previously transferred the photos from your digital camera. Solution: Replace the CD/DVD currently loaded on the...
User Guide
Page 121
...sheets remaining, load more information, see: "Load full-size paper" on page 71 Paper jam, misfeed or blocked carriage Cause: Paper has jammed the HP Photosmart. 120 Troubleshooting Troubleshooting Solution: If the HP Photosmart is longer than normal. Follow the prompts on the display or the computer screen to dry....tray. Solution: If you removed the Two-sided printing accessory to continue your print job. If it . Solution: If the HP Photosmart is off the HP Photosmart. For more information, see : "Load full-size paper" on page 18 Cause: The Two-sided printing accessory is out ...
...sheets remaining, load more information, see: "Load full-size paper" on page 71 Paper jam, misfeed or blocked carriage Cause: Paper has jammed the HP Photosmart. 120 Troubleshooting Troubleshooting Solution: If the HP Photosmart is longer than normal. Follow the prompts on the display or the computer screen to dry....tray. Solution: If you removed the Two-sided printing accessory to continue your print job. If it . Solution: If the HP Photosmart is off the HP Photosmart. For more information, see : "Load full-size paper" on page 18 Cause: The Two-sided printing accessory is out ...
User Guide
Page 122
...: Change the print setting or load the appropriate paper in the input tray. Solution: Clear the jam. Solution: Turn the HP Photosmart off and open the print cartridge door to continue. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on page 71 Cause: The print...
...: Change the print setting or load the appropriate paper in the input tray. Solution: Clear the jam. Solution: Turn the HP Photosmart off and open the print cartridge door to continue. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on page 71 Cause: The print...
User Guide
Page 146
... ink nozzle area 64 print cartridges 62 color dull 92 smeared 90 color graphics display 6 color tone, change in print 31 buttons, control panel 6 C cancel button 7 print job 44 carriage jam 110 stalled 109, 110 cartridges. Index...print 35 print from skin and clothing 65 invalid file name 115 iron-on 80 connection types supported printer sharing 11 control panel buttons 6 features 6 crop photos 50 customer support warranty 131, 133 D...mismatch 111 G greeting cards, load 22 H Hagaki, load 20 HP Photosmart send images 51 I improper shutdown 123 index cards, load 20 ink drying time 120 low 101, ...
... ink nozzle area 64 print cartridges 62 color dull 92 smeared 90 color graphics display 6 color tone, change in print 31 buttons, control panel 6 C cancel button 7 print job 44 carriage jam 110 stalled 109, 110 cartridges. Index...print 35 print from skin and clothing 65 invalid file name 115 iron-on 80 connection types supported printer sharing 11 control panel buttons 6 features 6 crop photos 50 customer support warranty 131, 133 D...mismatch 111 G greeting cards, load 22 H Hagaki, load 20 HP Photosmart send images 51 I improper shutdown 123 index cards, load 20 ink drying time 120 low 101, ...
Basics Guide
Page 18
...HP Photosmart to resume printing. The HP Photosmart does not print Solution: If the HP Photosmart and computer are not communicating with each other printers or scanners. Turn the HP Photosmart off . If you are connecting the HP Photosmart...(9.8 feet) in the input tray. • Check that the HP Photosmart does not have a paper jam. • Check that the USB cable is , choose the appropriate setting ...connected to see the Setup Guide that are blocking the print carriage, including any objects that came with the HP Photosmart. Chapter 2 Troubleshooting and support For more information. •...
...HP Photosmart to resume printing. The HP Photosmart does not print Solution: If the HP Photosmart and computer are not communicating with each other printers or scanners. Turn the HP Photosmart off . If you are connecting the HP Photosmart...(9.8 feet) in the input tray. • Check that the HP Photosmart does not have a paper jam. • Check that the USB cable is , choose the appropriate setting ...connected to see the Setup Guide that are blocking the print carriage, including any objects that came with the HP Photosmart. Chapter 2 Troubleshooting and support For more information. •...