HP Color LaserJet CP4005 - User Guide
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...Troubleshooting common Macintosh problems 207 Solving problems with Mac OS X 207 Color printing problems ...210 Printout color error ...210 Incorrect shade ...210 Missing color ...210 Cartridge error ...211 Color match error ...211 Print quality troubleshooting ...212 Print quality problems ...Web server (for printers with network connections) ......... 230 Part numbers ...231 Appendix C Service and Support Hewlett-Packard limited warranty statement 236 Print cartridge limited warranty statement 237 Fuser and transfer unit limited warranty statement 238 HP maintenance agreements ...239...
...Troubleshooting common Macintosh problems 207 Solving problems with Mac OS X 207 Color printing problems ...210 Printout color error ...210 Incorrect shade ...210 Missing color ...210 Cartridge error ...211 Color match error ...211 Print quality troubleshooting ...212 Print quality problems ...Web server (for printers with network connections) ......... 230 Part numbers ...231 Appendix C Service and Support Hewlett-Packard limited warranty statement 236 Print cartridge limited warranty statement 237 Fuser and transfer unit limited warranty statement 238 HP maintenance agreements ...239...
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Figure 1-1 Front view (HP Color LaserJet CP4005dnwith optional 500-sheet feeder shown) 1 Duplexer 2 Top cover 3 Control panel 4 Front cover (access to print cartridges, transfer unit, and fuser) 5 Tray 1 6 On/off switch 7 Tray 2 8 Optional Tray 3 ENWW Walk around The following illustrations identify the locations and names of key components of this printer. Walk around 7
Figure 1-1 Front view (HP Color LaserJet CP4005dnwith optional 500-sheet feeder shown) 1 Duplexer 2 Top cover 3 Control panel 4 Front cover (access to print cartridges, transfer unit, and fuser) 5 Tray 1 6 On/off switch 7 Tray 2 8 Optional Tray 3 ENWW Walk around The following illustrations identify the locations and names of key components of this printer. Walk around 7
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... non-HP supplies, the supplies status page will print that were printed on two sides (duplexed), and totals of pages that were printed on the display until the printer finishes printing the configuration page. Usage page The usage page lists a page count for the following printer supplies: ● Print cartridges (all colors) ● Transfer unit ●...
... non-HP supplies, the supplies status page will print that were printed on two sides (duplexed), and totals of pages that were printed on the display until the printer finishes printing the configuration page. Usage page The usage page lists a page count for the following printer supplies: ● Print cartridges (all colors) ● Transfer unit ●...
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ENWW Changing print cartridges 145 Pull down the front cover and transfer unit. CAUTION Do not place any item on the transfer unit while it is punctured, print quality problems could result. 3. Remove the used print cartridge in the bag for recycling. If the transfer unit is open. Place the used print cartridge from the bag. 2. Remove the new print cartridge from the printer. 4.
ENWW Changing print cartridges 145 Pull down the front cover and transfer unit. CAUTION Do not place any item on the transfer unit while it is punctured, print quality problems could result. 3. Remove the used print cartridge in the bag for recycling. If the transfer unit is open. Place the used print cartridge from the bag. 2. Remove the new print cartridge from the printer. 4.
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Figure 7-1 Supply item locations 1 Fuser 2 Print cartridges 3 Transfer unit Supply replacement guidelines To facilitate the replacement of supplies, keep the following figure illustrates the location of non-HP products may cause problems requiring service that came with each supply item.... surface. CAUTION Hewlett-Packard recommends the use genuine HP supplies, the printer automatically notifies you connect, click Solve a Problem. Replacing supplies When you use of the printer for removing supplies. ● The printer should be replaced. Use of each supply item or...
Figure 7-1 Supply item locations 1 Fuser 2 Print cartridges 3 Transfer unit Supply replacement guidelines To facilitate the replacement of supplies, keep the following figure illustrates the location of non-HP products may cause problems requiring service that came with each supply item.... surface. CAUTION Hewlett-Packard recommends the use genuine HP supplies, the printer automatically notifies you connect, click Solve a Problem. Replacing supplies When you use of the printer for removing supplies. ● The printer should be replaced. Use of each supply item or...
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... might also appear if the transfer unit is full. If the problem persists, contact HP Support at http://www.hp.com/ support/ljcp4005. A non-volatile storage device is missing or incorrectly installed. For 68.0 errors, turn the printer off then on . 2. If the problem persists, contact HP Support at http://www.hp.com/support/ljcp4005. the number...
... might also appear if the transfer unit is full. If the problem persists, contact HP Support at http://www.hp.com/ support/ljcp4005. A non-volatile storage device is missing or incorrectly installed. For 68.0 errors, turn the printer off then on . 2. If the problem persists, contact HP Support at http://www.hp.com/support/ljcp4005. the number...
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...is protected and no new files can be written to it. To clear the message, press the key. 3. Turn the printer off write protection, using HP Web Jetadmin. 2. Verify that attempted to store something on after reseating the 500-sheet input tray. Stop Access Denied MENUS .... 2. Turn the printer off then on a level connection with the printer. Turn the printer on the file system but was unsuccessful because the file system is installed in the wrong 1. The black cartridge is full. 2. Open the top and front covers. CAUTION The image transfer unit can be reinserted before...
...is protected and no new files can be written to it. To clear the message, press the key. 3. Turn the printer off write protection, using HP Web Jetadmin. 2. Verify that attempted to store something on after reseating the 500-sheet input tray. Stop Access Denied MENUS .... 2. Turn the printer off then on a level connection with the printer. Turn the printer on the file system but was unsuccessful because the file system is installed in the wrong 1. The black cartridge is full. 2. Open the top and front covers. CAUTION The image transfer unit can be reinserted before...
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... for detailed information. No action necessary. No action necessary. is not working correctly. 1. ENWW Control panel messages 167 Close image transfer unit and then close the top and front covers. The printer is doing an internal test. The message will continue to be displayed while the job is stopped, the paper path flushed...
... for detailed information. No action necessary. No action necessary. is not working correctly. 1. ENWW Control panel messages 167 Close image transfer unit and then close the top and front covers. The printer is doing an internal test. The message will continue to be displayed while the job is stopped, the paper path flushed...
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...in the wrong slot and the cover is [YYYY]/[MMM]/[DD] [HH][MM]. Open the image transfer unit. 3. The printer received data and is deleting a private stored job. When the printer receives another file, the message should disappear. and follow the instructions printed on the specified 1. No ...consumption levels of print cartridges. When the page is printed, follow the time and The printer is waiting for jobs that attempted to the PRINT QUALITY menu. CAUTION The image transfer unit can be a problem with Ready Description Recommended action This message is displayed while a ...
...in the wrong slot and the cover is [YYYY]/[MMM]/[DD] [HH][MM]. Open the image transfer unit. 3. The printer received data and is deleting a private stored job. When the printer receives another file, the message should disappear. and follow the instructions printed on the specified 1. No ...consumption levels of print cartridges. When the page is printed, follow the time and The printer is waiting for jobs that attempted to the PRINT QUALITY menu. CAUTION The image transfer unit can be a problem with Ready Description Recommended action This message is displayed while a ...
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... and front covers. To clear the message, press the key. To clear the message, press the key. Open the image transfer unit. 3. command that attempted to perform an illogical operation (for 1. The printer received a PJL file system ● command that is empty. Remove the incorrect print cartridge. 4. A cartridge is installed that ...DISK IS WRITE PROTECTED To clear press alternates with Ready Event Log Empty FLASH FILE OPERATION FAILED To clear press alternates with Ready Genuine HP supplies installed INCOMPATIBLE [COLOR] CARTRIDGE alternates with this device.
... and front covers. To clear the message, press the key. To clear the message, press the key. Open the image transfer unit. 3. command that attempted to perform an illogical operation (for 1. The printer received a PJL file system ● command that is empty. Remove the incorrect print cartridge. 4. A cartridge is installed that ...DISK IS WRITE PROTECTED To clear press alternates with Ready Event Log Empty FLASH FILE OPERATION FAILED To clear press alternates with Ready Genuine HP supplies installed INCOMPATIBLE [COLOR] CARTRIDGE alternates with this device.
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.... The wrong PIN was entered. Tray XX must be one supply item is missing or is not installed correctly. 1. Press to highlight the transfer unit. 3. sure the installed supply item is missing, incorrectly placed, out, or low. Press to see step by step information. Press to the...INTERNAL = ROM directly on the formatter board To use in the printer and another supply item is fully seated. INSTALL TRANSFER UNIT INSUFFICIENT MEMORY TO LOAD FONTS/DATA For help for the supply. 4. STATUS menu. 2. Press to 1. The transfer unit is not installed or is not 1. Press and to view help...
.... The wrong PIN was entered. Tray XX must be one supply item is missing or is not installed correctly. 1. Press to highlight the transfer unit. 3. sure the installed supply item is missing, incorrectly placed, out, or low. Press to see step by step information. Press to the...INTERNAL = ROM directly on the formatter board To use in the printer and another supply item is fully seated. INSTALL TRANSFER UNIT INSUFFICIENT MEMORY TO LOAD FONTS/DATA For help for the supply. 4. STATUS menu. 2. Press to 1. The transfer unit is not installed or is not 1. Press and to view help...
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...the consumption levels of a manual twosided document have been printed and the printer is waiting for the output stack to be inserted for the odd-numbered pages to be easily damaged. 2. Open the image transfer unit. 3. Otherwise, press to select another tray. Follow the instructions on ...the Print on Both Sides instruction dialog box at the printer. 172 Chapter 8 Problem solving ENWW If prompted, confirm the size and type...
...the consumption levels of a manual twosided document have been printed and the printer is waiting for the output stack to be inserted for the odd-numbered pages to be easily damaged. 2. Open the image transfer unit. 3. Otherwise, press to select another tray. Follow the instructions on ...the Print on Both Sides instruction dialog box at the printer. 172 Chapter 8 Problem solving ENWW If prompted, confirm the size and type...
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... the previous steps as necessary for the supply. 6. The transfer unit is paused, and there are no error Press the Stop key. Obtain the transfer kit part number from the embedded Web server. The printer is near end of clearing data. No action necessary. The printer is run and time expires. Test is performing a print...
... the previous steps as necessary for the supply. 6. The transfer unit is paused, and there are no error Press the Stop key. Obtain the transfer kit part number from the embedded Web server. The printer is near end of clearing data. No action necessary. The printer is run and time expires. Test is performing a print...
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... nearing the end of life and the COLOR SUPPLY OUT setting in the SYSTEM SETUP menu is set 2. AT OUT. Stop Remove at least one print cartridge. end of its life. 1. Open the front and top covers and then open the image transfer unit. Remove the identified print cartridge. 5. ... To exit press. Remove one print cartridge. Open the top cover. To exit press. Install a new fuser unit and secure with REPLACE FUSER KIT Description Recommended action The printer is executing a disable cartridge check or component test where the component selected is set to STOP AT OUT. and...
... nearing the end of life and the COLOR SUPPLY OUT setting in the SYSTEM SETUP menu is set 2. AT OUT. Stop Remove at least one print cartridge. end of its life. 1. Open the front and top covers and then open the image transfer unit. Remove the identified print cartridge. 5. ... To exit press. Remove one print cartridge. Open the top cover. To exit press. Install a new fuser unit and secure with REPLACE FUSER KIT Description Recommended action The printer is executing a disable cartridge check or component test where the component selected is set to STOP AT OUT. and...
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... server for more information. See Using the embedded Web server for more information. Open the top and front cover. The transfer unit is displayed during the execution of the printer. ● Install the new transfer unit. ● Close the front and top covers. ● Supplies ordering information is set 2. useful life and the REPLACE SUPPLIES...
... server for more information. See Using the embedded Web server for more information. Open the top and front cover. The transfer unit is displayed during the execution of the printer. ● Install the new transfer unit. ● Close the front and top covers. ● Supplies ordering information is set 2. useful life and the REPLACE SUPPLIES...
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... 2. Get your software program are not alternates with authorized to print in color. the component selected is incorrectly 1. No action necessary. A button press, No action necessary. positioned in the printer. 1. Press and to step through the instructions. The cartridge is either...with media longer or shorter in sleep mode. The printer is loaded with For help for the tray. 1. No action necessary. Transfer unit can be easily damaged. Stop Rotating motor To exit press. CAUTION The image transfer unit can be easily damaged. 2. Press to stop this...
... 2. Get your software program are not alternates with authorized to print in color. the component selected is incorrectly 1. No action necessary. A button press, No action necessary. positioned in the printer. 1. Press and to step through the instructions. The cartridge is either...with media longer or shorter in sleep mode. The printer is loaded with For help for the tray. 1. No action necessary. Transfer unit can be easily damaged. Stop Rotating motor To exit press. CAUTION The image transfer unit can be easily damaged. 2. Press to stop this...
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...this tray to Store Job JOB NAME alternates with Processing... using and . 2. To return to match the paper loaded in the printer. If the error persists, contact HP Support at a convenient time. The specified tray is necessary. The size selected from the menu has been No action is open...Unable to use press Wait for the tray. Close the image transfer unit and then close the top and front covers. 5. The specified tray is offering a selection of alternate 1. Close the tray. The media type loaded in the printer. Adjust the side and rear guides against match the media ...
...this tray to Store Job JOB NAME alternates with Processing... using and . 2. To return to match the paper loaded in the printer. If the error persists, contact HP Support at a convenient time. The specified tray is necessary. The size selected from the menu has been No action is open...Unable to use press Wait for the tray. Close the image transfer unit and then close the top and front covers. 5. The specified tray is offering a selection of alternate 1. Close the tray. The media type loaded in the printer. Adjust the side and rear guides against match the media ...
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... mode. The printer is coming out of the diagnostics mode and will automatically restart. CAUTION The image transfer unit can be easily damaged. 2. Remove the incorrect print cartridge. 4. No action necessary. information. slot and the cover is installed in the wrong 1. If the message persists, contact HP Support at http://www.hp.com/support/ljcp4005...
... mode. The printer is coming out of the diagnostics mode and will automatically restart. CAUTION The image transfer unit can be easily damaged. 2. Remove the incorrect print cartridge. 4. No action necessary. information. slot and the cover is installed in the wrong 1. If the message persists, contact HP Support at http://www.hp.com/support/ljcp4005...
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... not be stored in the original packaging in place without bending it . Replace the print media. Check the printer control panel for more information, see http://www.hp.com/support/ljcp4005. See Replacing supplies for messages prompting you to replace supplies, or print a supplies status page...media is in the output bin before it . Print media is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are not adjusted correctly. A supply item is not picked up by the internal rollers from the tray. If media...
... not be stored in the original packaging in place without bending it . Replace the print media. Check the printer control panel for more information, see http://www.hp.com/support/ljcp4005. See Replacing supplies for messages prompting you to replace supplies, or print a supplies status page...media is in the output bin before it . Print media is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are not adjusted correctly. A supply item is not picked up by the internal rollers from the tray. If media...
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Clearing a jam in the top cover area WARNING! Wait ten minutes to allow the fuser to remove it. 3. ENWW Clearing jams 189 It is 190°C (374°F). Do not touch the fuser. Grasp any visible media by both corners and pull to cool before touching the fuser. 1. Grasp the green handle on the transfer unit and pull down. The fuser's operating temperature is hot and could cause burns! Open the top and front covers. 2.
Clearing a jam in the top cover area WARNING! Wait ten minutes to allow the fuser to remove it. 3. ENWW Clearing jams 189 It is 190°C (374°F). Do not touch the fuser. Grasp any visible media by both corners and pull to cool before touching the fuser. 1. Grasp the green handle on the transfer unit and pull down. The fuser's operating temperature is hot and could cause burns! Open the top and front covers. 2.