User Guide
Page 7
...Printer Services tab ...80 Using the HP Printer Utility (Macintosh 81 Viewing the HP Printer Utility panels 81 6 Troubleshooting Troubleshooting tips and resources 84 General troubleshooting tips ...85 Printing a demo page ...86 Printing a diagnostics page ...87 Resolving printing problems ...88 Printer... running on the computer 91 Check the printer software settings 91 A large file is printing 91 The printer may be in Ink-backup Printing Mode 91...on the page is missing or incorrect 92 Check margin settings 92 The printer may be in Ink-backup Printing Mode 92 Verify the ink levels of...
...Printer Services tab ...80 Using the HP Printer Utility (Macintosh 81 Viewing the HP Printer Utility panels 81 6 Troubleshooting Troubleshooting tips and resources 84 General troubleshooting tips ...85 Printing a demo page ...86 Printing a diagnostics page ...87 Resolving printing problems ...88 Printer... running on the computer 91 Check the printer software settings 91 A large file is printing 91 The printer may be in Ink-backup Printing Mode 91...on the page is missing or incorrect 92 Check margin settings 92 The printer may be in Ink-backup Printing Mode 92 Verify the ink levels of...
User Guide
Page 9
... automatic two-sided printing problems 107 Resolving network printing problems 108 7 Printer lights reference Understanding the printer lights ...110 8 HP supplies and accessories Ordering printing supplies through the Toolbox 116 Accessories ...117 Automatic two-sided printing accessory 117 USB cable ...117 Network interface ...117 Supplies ...118 Print cartridges ...118 Photo papers ...118 Inkjet papers ...119 Transparency...
... automatic two-sided printing problems 107 Resolving network printing problems 108 7 Printer lights reference Understanding the printer lights ...110 8 HP supplies and accessories Ordering printing supplies through the Toolbox 116 Accessories ...117 Automatic two-sided printing accessory 117 USB cable ...117 Network interface ...117 Supplies ...118 Print cartridges ...118 Photo papers ...118 Inkjet papers ...119 Transparency...
User Guide
Page 12
...Continue printing with or without borders. ● Print multiple pages on a single sheet of paper. 2 Chapter 1 Welcome ENWW The printer software translates the colors of paper - It also provides access to 330 x 483 mm (13 x 19 inches) or A3+ borderless. ● Borderless... Web site, documentation, and online help for solving printer problems. ● Panoramic printing - See printer driver online help tools for more information. ● Automatic paper-type sensor - Special features This printer is equipped with HP media. ● Cancel button - Print on sizes...
...Continue printing with or without borders. ● Print multiple pages on a single sheet of paper. 2 Chapter 1 Welcome ENWW The printer software translates the colors of paper - It also provides access to 330 x 483 mm (13 x 19 inches) or A3+ borderless. ● Borderless... Web site, documentation, and online help for solving printer problems. ● Panoramic printing - See printer driver online help tools for more information. ● Automatic paper-type sensor - Special features This printer is equipped with HP media. ● Cancel button - Print on sizes...
User Guide
Page 13
... system requirements. Lists information such as borderless or photo printing problems. ● Printer lights reference - Describes the features of printer usage information). Also explains how to troubleshooting instructions), HP Instant Support, and the myPrintMileage Web site (which enhances the print quality of Conformity - Describes the printer parts and explains how to connect using a USB cable...
... system requirements. Lists information such as borderless or photo printing problems. ● Printer lights reference - Describes the features of printer usage information). Also explains how to troubleshooting instructions), HP Instant Support, and the myPrintMileage Web site (which enhances the print quality of Conformity - Describes the printer parts and explains how to connect using a USB cable...
User Guide
Page 14
... troubleshooting tips. Available if you choose an installation option that lets you quickly identify, diagnose, and resolve printing problems. See HP Instant Support for more information. Contains tools to printer maintenance services. Includes printer software, a utility that includes the Toolbox. ● Printer-driver onscreen help (Windows) - Provides information about the warranty and safety issues. See...
... troubleshooting tips. Available if you choose an installation option that lets you quickly identify, diagnose, and resolve printing problems. See HP Instant Support for more information. Contains tools to printer maintenance services. Includes printer software, a utility that includes the Toolbox. ● Printer-driver onscreen help (Windows) - Provides information about the warranty and safety issues. See...
User Guide
Page 19
...the CD menu, click Install Printer Driver. 4. NOTE You can connect the printer directly to your computer with other computers using a simple form of networking known as locally shared networking. Installing printer software and sharing the printer When setting up the printer, HP recommends that you install the Toolbox... 2000, or Windows XP. Close any running Windows, you can connect additional printers to the same computer with the easiest setup experience. Browse to the CDROM drive for solving printer problems. If you do not install the Toolbox you will not have access to the...
...the CD menu, click Install Printer Driver. 4. NOTE You can connect the printer directly to your computer with other computers using a simple form of networking known as locally shared networking. Installing printer software and sharing the printer When setting up the printer, HP recommends that you install the Toolbox... 2000, or Windows XP. Close any running Windows, you can connect additional printers to the same computer with the easiest setup experience. Browse to the CDROM drive for solving printer problems. If you do not install the Toolbox you will not have access to the...
User Guide
Page 32
...cleaning process. 6. If there is still a problem in the printout, either the print cartridge is out of warranty or contact HP customer service. Replace the cartridge if it in an airtight plastic container or in the printer. Reattaching the tape damages the print cartridge. ...the HP Printer Utility. 3. Maintaining the print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality: ● Keep all print cartridges in their sealed packages until you still find a problem in an airtight plastic container, make sure that the tri-color,...
...cleaning process. 6. If there is still a problem in the printout, either the print cartridge is out of warranty or contact HP customer service. Replace the cartridge if it in an airtight plastic container or in the printer. Reattaching the tape damages the print cartridge. ...the HP Printer Utility. 3. Maintaining the print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality: ● Keep all print cartridges in their sealed packages until you still find a problem in an airtight plastic container, make sure that the tri-color,...
User Guide
Page 84
Select the Printer and Faxes settings. 3. It also provides access to documentation and online help tools for solving printer problems. NOTE The Toolbox is available for Windows only. Right-click the HP Photosmart Pro B8300 series icon, and select Printer Preferences. 74 Chapter 5 Using the Toolbox ENWW To open the Toolbox: 1. Click the Start menu. 2. For Macintosh, see Using the HP Printer Utility (Macintosh). Toolbox overview The Toolbox provides status and maintenance information about your printer.
Select the Printer and Faxes settings. 3. It also provides access to documentation and online help tools for solving printer problems. NOTE The Toolbox is available for Windows only. Right-click the HP Photosmart Pro B8300 series icon, and select Printer Preferences. 74 Chapter 5 Using the Toolbox ENWW To open the Toolbox: 1. Click the Start menu. 2. For Macintosh, see Using the HP Printer Utility (Macintosh). Toolbox overview The Toolbox provides status and maintenance information about your printer.
User Guide
Page 85
... related to use with the Toolbox. Display the order numbers for each print cartridge and also printer status. You can choose to enable myPrintMileage AutoSend, which will appear on HP supplies, as well as Printing job, Top cover open, and Print cartridge empty. The... wish to current printer status, such as ordering information. Click this happens. Printer Status tab The Printer Status tab displays ink level information for the print cartridges compatible with the printer. You can select the types of your computer screen when problems occur. ENWW Printer Status tab 75 ...
... related to use with the Toolbox. Display the order numbers for each print cartridge and also printer status. You can choose to enable myPrintMileage AutoSend, which will appear on HP supplies, as well as Printing job, Top cover open, and Print cartridge empty. The... wish to current printer status, such as ordering information. Click this happens. Printer Status tab The Printer Status tab displays ink level information for the print cartridges compatible with the printer. You can select the types of your computer screen when problems occur. ENWW Printer Status tab 75 ...
User Guide
Page 86
... and your printer online. Display the printer model and firmware version number. You must have Internet access to your device. View help you resolve error messages specific to perform this operation. HP Instant Support HP Instant Support is a suite of device driver and firmware updates Alerts you quickly identify, diagnose, and resolve printing problems. HP Instant...
... and your printer online. Display the printer model and firmware version number. You must have Internet access to your device. View help you resolve error messages specific to perform this operation. HP Instant Support HP Instant Support is a suite of device driver and firmware updates Alerts you quickly identify, diagnose, and resolve printing problems. HP Instant...
User Guide
Page 87
.... Simply submit a question or a description of your questions. Security and privacy When you manage and forecast printer supplies usage. ● Self diagnostic testing for Netscape) from an HP support expert over the Web at any actions that you bookmark the site and connect to it by using... the bookmark, the pages will not need to describe the problem again. In Toolbox, click the Information tab, and then click HP Instant Support. It consists of two parts: ● myPrintMileage Web site ● myPrintMileage AutoSend, a utility ...
.... Simply submit a question or a description of your questions. Security and privacy When you manage and forecast printer supplies usage. ● Self diagnostic testing for Netscape) from an HP support expert over the Web at any actions that you bookmark the site and connect to it by using... the bookmark, the pages will not need to describe the problem again. In Toolbox, click the Information tab, and then click HP Instant Support. It consists of two parts: ● myPrintMileage Web site ● myPrintMileage AutoSend, a utility ...
User Guide
Page 91
...HP Printer Selector. 3. ENWW Using the HP Printer Utility (Macintosh) 81 Select Photosmart Pro B8300 series and click Launch Utility. Viewing the HP Printer Utility panels The following options are available on the desktop. 2. Opening the HP Printer Utility 1. Double-click the Macintosh HD icon on the HP Inkjet... Color Calibration: Adjusts color to correct tint problems. Color calibration only occurs when the color and photo print cartridges are installed. ● Supply Info: Shows print-cartridge replacement information. ● HP Support: Provides access to calibrate the printer...
...HP Printer Selector. 3. ENWW Using the HP Printer Utility (Macintosh) 81 Select Photosmart Pro B8300 series and click Launch Utility. Viewing the HP Printer Utility panels The following options are available on the desktop. 2. Opening the HP Printer Utility 1. Double-click the Macintosh HD icon on the HP Inkjet... Color Calibration: Adjusts color to correct tint problems. Color calibration only occurs when the color and photo print cartridges are installed. ● Supply Info: Shows print-cartridge replacement information. ● HP Support: Provides access to calibrate the printer...
User Guide
Page 93
...; General troubleshooting tips ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided printing...
...; General troubleshooting tips ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided printing...
User Guide
Page 94
Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. Disconnect the power cord from the printer. 3. Press the Power button to turn on the printer. 84 Chapter 6 Troubleshooting ENWW To reset the printer 1. Wait about 20 seconds, and then reconnect the power cord. 4. Press the Power button to turn off the printer. 2.
Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. Disconnect the power cord from the printer. 3. Press the Power button to turn on the printer. 84 Chapter 6 Troubleshooting ENWW To reset the printer 1. Wait about 20 seconds, and then reconnect the power cord. 4. Press the Power button to turn off the printer. 2.
User Guide
Page 97
The printer prints a diagnostic page. Select Printing Preferences. ENWW Printing a diagnostics page 87 NOTE You can also print a diagnostics page from the printer driver. On the Services tab, click Print Configuration Page. Printing a diagnostics page This page is turned on. 2. Make sure the printer is useful to HP Technical Support if you have a printer problem. 1. Press and hold the Power button, press the Resume button four times, and then release the Power button. Right-click the printer icon.
The printer prints a diagnostic page. Select Printing Preferences. ENWW Printing a diagnostics page 87 NOTE You can also print a diagnostics page from the printer driver. On the Services tab, click Print Configuration Page. Printing a diagnostics page This page is turned on. 2. Make sure the printer is useful to HP Technical Support if you have a printer problem. 1. Press and hold the Power button, press the Resume button four times, and then release the Power button. Right-click the printer icon.
User Guide
Page 98
... Declaration of Conformity for the required operating environment for voltage requirements. If the problem persists, contact HP. If the vents are blinking A non-recoverable error has occurred. See Printer specifications and Declaration of the USB cable are installed or replaced, the printer automatically prints an alignment page to a functioning alternating current (AC) power outlet...
... Declaration of Conformity for the required operating environment for voltage requirements. If the problem persists, contact HP. If the vents are blinking A non-recoverable error has occurred. See Printer specifications and Declaration of the USB cable are installed or replaced, the printer automatically prints an alignment page to a functioning alternating current (AC) power outlet...
User Guide
Page 99
... is not the source of the communication problem. Turn off , and then turn the printer off the printer without the print cartridge installed. ENWW Resolving printing problems 89 However, the firewall might want to communicate with the latch closed . If the problem persists, the firewall is closed . After the printer has restarted, reinsert the print cartridge...
... is not the source of the communication problem. Turn off , and then turn the printer off the printer without the print cartridge installed. ENWW Resolving printing problems 89 However, the firewall might want to communicate with the latch closed . If the problem persists, the firewall is closed . After the printer has restarted, reinsert the print cartridge...
User Guide
Page 101
.... To increase the print speed, select different print settings in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one . ENWW Resolving printing problems 91 See Printer specifications and Declaration of the print cartridges is selected as the print quality. Replace the missing print cartridge ... the same time. See Changing print settings. See Changing print settings. Close all unused software programs. Check the printer software settings The printer prints more slowly when Best or Maximum dpi is removed. A large file is printing It is normal for the...
.... To increase the print speed, select different print settings in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one . ENWW Resolving printing problems 91 See Printer specifications and Declaration of the print cartridges is selected as the print quality. Replace the missing print cartridge ... the same time. See Changing print settings. See Changing print settings. Close all unused software programs. Check the printer software settings The printer prints more slowly when Best or Maximum dpi is removed. A large file is printing It is normal for the...
User Guide
Page 103
...minimize the effects of these electromagnetic fields. See Changing print settings. Move the printer away from the source of media, and make sure the margin settings for the document do not work, the problem may be caused by USB cables) can sometimes slightly distort printouts. See ...9679; If you use a USB cable that is recommended that you are using a computer running Windows, select Emulate LaserJet Margins in the printer driver. See Setting minimum margins. Check the page-orientation setting Make sure the media size and page orientation selected in the application match ...
...minimize the effects of these electromagnetic fields. See Changing print settings. Move the printer away from the source of media, and make sure the margin settings for the document do not work, the problem may be caused by USB cables) can sometimes slightly distort printouts. See ...9679; If you use a USB cable that is recommended that you are using a computer running Windows, select Emulate LaserJet Margins in the printer driver. See Setting minimum margins. Check the page-orientation setting Make sure the media size and page orientation selected in the application match ...
User Guide
Page 104
...page). (For Windows, if the Toolbox is low on ink. Poor print quality and unexpected printouts This section provides solutions to print quality problems. ● Poor quality printouts ● Meaningless characters print ● Ink is smearing ● Ink is not filling the text or...Colors do not line up properly ● Lines or dots are missing from HP Inkjet Toolbox.) If the print cartridge is installed, you can find ink-level information by clicking the Estimated Ink Level tab. Verify the ink levels of the print cartridges One of the print cartridges is empty or removed. The printer...
...page). (For Windows, if the Toolbox is low on ink. Poor print quality and unexpected printouts This section provides solutions to print quality problems. ● Poor quality printouts ● Meaningless characters print ● Ink is smearing ● Ink is not filling the text or...Colors do not line up properly ● Lines or dots are missing from HP Inkjet Toolbox.) If the print cartridge is installed, you can find ink-level information by clicking the Estimated Ink Level tab. Verify the ink levels of the print cartridges One of the print cartridges is empty or removed. The printer...