Service Manual
Page 7
...No Printing Defects Found Using the Troubleshooting Procedure 6-8 Solving Color Accuracy problems 6-9 Color Consistency problems 6-9 Long Term Color Bleeding (Glossy Papers) 6-9 Media 6-10 There are Smears or Scratching on the Printed Media 6-10 Parts and Diagrams 7-1 Printer Support 7-2 Right Hand Cover 7-4 Left Hand Cover ...7-26 Scan-Axis Motor 7-28 Drive Roller Encoder Sensor 7-30 Print Platen Assembly 7-32 Carriage Assembly 7-34 Vacuum Fan 7-36 Interconnect Cable 7-38 Paper-Axis Motor 7-40 Drive Roller 7-42 Miscellaneous Items 7-44 HP DesignJets 500 and 800 Series Printers Service Manual 5
...No Printing Defects Found Using the Troubleshooting Procedure 6-8 Solving Color Accuracy problems 6-9 Color Consistency problems 6-9 Long Term Color Bleeding (Glossy Papers) 6-9 Media 6-10 There are Smears or Scratching on the Printed Media 6-10 Parts and Diagrams 7-1 Printer Support 7-2 Right Hand Cover 7-4 Left Hand Cover ...7-26 Scan-Axis Motor 7-28 Drive Roller Encoder Sensor 7-30 Print Platen Assembly 7-32 Carriage Assembly 7-34 Vacuum Fan 7-36 Interconnect Cable 7-38 Paper-Axis Motor 7-40 Drive Roller 7-42 Miscellaneous Items 7-44 HP DesignJets 500 and 800 Series Printers Service Manual 5
Service Manual
Page 8
... Card 8-21 Spittoon 8-23 Electronics Module 8-24 Power Supply 8-27 Scan-Axis Motor Assembly 8-29 Cutter Assembly 8-32 Left Encoder Holder 8-33 Cutter Bushing 8-35 Cutter Guide Bracket 8-36 Drive Roller Encoder Sensor 8-38 Trailing Cable 8-40 Ink Supply Station 8-48 Interconnect PCA 8-50 Service Station and Aerosol Fan 8-52 Cutter Guide... Service Station Holder 8-57 Interconnect Cable 8-59 Ink Supply Tubes 8-60 Vacuum Fan 8-64 Pinch-Arm 8-66 Pinch-Arm Mechanism 8-67 Pinch-Arm Lever 8-69 6 HP DesignJets 500 and 800 Series Printers Service Manual
... Card 8-21 Spittoon 8-23 Electronics Module 8-24 Power Supply 8-27 Scan-Axis Motor Assembly 8-29 Cutter Assembly 8-32 Left Encoder Holder 8-33 Cutter Bushing 8-35 Cutter Guide Bracket 8-36 Drive Roller Encoder Sensor 8-38 Trailing Cable 8-40 Ink Supply Station 8-48 Interconnect PCA 8-50 Service Station and Aerosol Fan 8-52 Cutter Guide... Service Station Holder 8-57 Interconnect Cable 8-59 Ink Supply Tubes 8-60 Vacuum Fan 8-64 Pinch-Arm 8-66 Pinch-Arm Mechanism 8-67 Pinch-Arm Lever 8-69 6 HP DesignJets 500 and 800 Series Printers Service Manual
Service Manual
Page 9
Pinch-Arm Sensor 8-71 Fork Idler, Tensioner and Idler Pulley 8-74 Encoder Strip 8-76 Carriage Assembly (Including Belt) 8-78 Paper-Axis Motor 8-84 Drive Roller 8-86 Gear Assemblies 8-92 Preventive Maintenance 9-1 Moisture on the Printer 9-2 Noisy Carriage Bushing 9-2 Belt Swelling 9-2 Cleaning the Printer 9-2 General Cleaning 9-2 Cleaning the Drive Roller/Print Platen 9-3 Scheduled ...Panel 10-6 Ink Delivery System (IDS) 10-7 Ink Supply Station (ISS) 10-7 Tubes Assembly 10-9 Service Station 10-10 Glossary Index Table of Contents HP DesignJets 500 and 800 Series Printers Service Manual 7
Pinch-Arm Sensor 8-71 Fork Idler, Tensioner and Idler Pulley 8-74 Encoder Strip 8-76 Carriage Assembly (Including Belt) 8-78 Paper-Axis Motor 8-84 Drive Roller 8-86 Gear Assemblies 8-92 Preventive Maintenance 9-1 Moisture on the Printer 9-2 Noisy Carriage Bushing 9-2 Belt Swelling 9-2 Cleaning the Printer 9-2 General Cleaning 9-2 Cleaning the Drive Roller/Print Platen 9-3 Scheduled ...Panel 10-6 Ink Delivery System (IDS) 10-7 Ink Supply Station (ISS) 10-7 Tubes Assembly 10-9 Service Station 10-10 Glossary Index Table of Contents HP DesignJets 500 and 800 Series Printers Service Manual 7
Service Manual
Page 14
... (caused by an obstacle) or by one of an obstacle or because it is faulty by loading a sheet of paper from the Motor Encoder whether the Paper-Axis Motor responded to the Drive Roller, are any obstacles blocking the Gears. Remove the obstacles if necessary. Therefore the problem...8658; Page 8-67 and check if the Drive Roller is faulty by performing the Paper Advance Test (Refer to replace the Encoder Sensor ⇒ Page 8-38. 1-4 HP DesignJets 500 and 800 Series Printers Service Manual To solve the problem, try the following : n Remove the Back Platen ⇒ Page 8-67 and check if...
... (caused by an obstacle) or by one of an obstacle or because it is faulty by loading a sheet of paper from the Motor Encoder whether the Paper-Axis Motor responded to the Drive Roller, are any obstacles blocking the Gears. Remove the obstacles if necessary. Therefore the problem...8658; Page 8-67 and check if the Drive Roller is faulty by performing the Paper Advance Test (Refer to replace the Encoder Sensor ⇒ Page 8-38. 1-4 HP DesignJets 500 and 800 Series Printers Service Manual To solve the problem, try the following : n Remove the Back Platen ⇒ Page 8-67 and check if...
Service Manual
Page 17
...Printer this problem is completed successfully, the Printer will be used for the first time, the Printer will NOT be replaced, in the Ink Delivery System. Once the Printer assumes that the Start-up Printheads and Ink Cartridges with enough ink are encoded...the priming process fails, the Printer will try to verify whether the...are full, but the Printer cannot detect them and check...first receives the Printer, it can only detect normal ... initial startup, the Printer will begin. This ...Printer can fail due to use the Printer. These Start-up Printheads. When the Printer...
...Printer this problem is completed successfully, the Printer will be used for the first time, the Printer will NOT be replaced, in the Ink Delivery System. Once the Printer assumes that the Start-up Printheads and Ink Cartridges with enough ink are encoded...the priming process fails, the Printer will try to verify whether the...are full, but the Printer cannot detect them and check...first receives the Printer, it can only detect normal ... initial startup, the Printer will begin. This ...Printer can fail due to use the Printer. These Start-up Printheads. When the Printer...
Service Manual
Page 30
... 81 82 83 84 85 86 87 91 92 93 Component/System Media Advance Media Cut Single-Sheet Feeding Roll Feeding Media-Axis Encoder Reading Carriage Movement Scan-Axis Encoder Reading Printhead Firing Servicing Ink Pumping The following table explains the last 2 digits of the System Error Code: Code Recovery Action Response.../Adjust (using Automatic Process) On-Site 13 Power OFF visit 14 Upgrade System Firmware required 15 Upgrade Driver 16 Add Accessory 19 Wrong Part Installed 2-4 HP DesignJets 500 and 800 Series Printers Service Manual
... 81 82 83 84 85 86 87 91 92 93 Component/System Media Advance Media Cut Single-Sheet Feeding Roll Feeding Media-Axis Encoder Reading Carriage Movement Scan-Axis Encoder Reading Printhead Firing Servicing Ink Pumping The following table explains the last 2 digits of the System Error Code: Code Recovery Action Response.../Adjust (using Automatic Process) On-Site 13 Power OFF visit 14 Upgrade System Firmware required 15 Upgrade Driver 16 Add Accessory 19 Wrong Part Installed 2-4 HP DesignJets 500 and 800 Series Printers Service Manual
Service Manual
Page 38
...-Axis Motor ⇒ Page 8-84. Corrective Action: Replace the Drive Roller Encoder Sensor ⇒ Page 8-38. 2-12 HP DesignJets 500 and 800 Series Printers Service Manual System Error: 43:10 Problem Description: Vacuum Fan failure. Corrective Action: Try the following: n Switch the Printer Off and wait a few minutes. Corrective Action: Reconnect the Vacuum Fan. System...
...-Axis Motor ⇒ Page 8-84. Corrective Action: Replace the Drive Roller Encoder Sensor ⇒ Page 8-38. 2-12 HP DesignJets 500 and 800 Series Printers Service Manual System Error: 43:10 Problem Description: Vacuum Fan failure. Corrective Action: Try the following: n Switch the Printer Off and wait a few minutes. Corrective Action: Reconnect the Vacuum Fan. System...
Service Manual
Page 39
...; Page 2-5). Corrective Action: Try the following: n Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. HP DesignJets 500 and 800 Series Printers Service Manual 2-13 Corrective Action: Try the following information: - ...56:13 Problem Description: Error in the Drive Roller Encoder Sensor quadrature. System Error: 61:04 Problem Description: Firmware Error. The complete Error Code information, including the linefeed where the error occurred (use the Printer Information utility ⇒ Page 4-26). - n...
...; Page 2-5). Corrective Action: Try the following: n Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. HP DesignJets 500 and 800 Series Printers Service Manual 2-13 Corrective Action: Try the following information: - ...56:13 Problem Description: Error in the Drive Roller Encoder Sensor quadrature. System Error: 61:04 Problem Description: Firmware Error. The complete Error Code information, including the linefeed where the error occurred (use the Printer Information utility ⇒ Page 4-26). - n...
Service Manual
Page 40
...(use the Printer Information utility ⇒ Page 4-26). - System Error: 64:04 Problem Description: Firmware Error (USB Port). This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processing either a PostScript or HP-GL/2 file....Printer On again and check if the Error Code has disappeared. n If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to Binary through the Front Panel (Set-up menu / PS settings / Encoding...
...(use the Printer Information utility ⇒ Page 4-26). - System Error: 64:04 Problem Description: Firmware Error (USB Port). This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processing either a PostScript or HP-GL/2 file....Printer On again and check if the Error Code has disappeared. n If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to Binary through the Front Panel (Set-up menu / PS settings / Encoding...
Service Manual
Page 44
... Code 86:01. 2-18 HP DesignJets 500 and 800 Series Printers Service Manual System Error: 86:01 Problem Description: Carriage-Axis shutdown. Corrective Action: Try the following : n Too much friction in the Slider Rod. n Perform the Carriage Movement test ⇒ Page 4-8. Corrective Action: Refer to the center of the Encoder Disk. System Error Codes...
... Code 86:01. 2-18 HP DesignJets 500 and 800 Series Printers Service Manual System Error: 86:01 Problem Description: Carriage-Axis shutdown. Corrective Action: Try the following : n Too much friction in the Slider Rod. n Perform the Carriage Movement test ⇒ Page 4-8. Corrective Action: Refer to the center of the Encoder Disk. System Error Codes...
Service Manual
Page 45
... the error occurred (use the Printer Information utility ⇒ Page 4-26). - Corrective Action: Try the following : n Switch the Printer Off and wait a few minutes. HP DesignJets 500 and 800 Series Printers Service Manual 2-19 Corrective Action: Try the following : n Switch the Printer Off and wait a few minutes...replace the Carriage Assembly ⇒ Page 8-78 or the Encoder Strip ⇒ Page 8-76. If a leak is evident (there is no leak in the Printer. If it takes too long to read the Carriage Encoder Sensor. System Error: 93:10 Problem Description: Ink System...
... the error occurred (use the Printer Information utility ⇒ Page 4-26). - Corrective Action: Try the following : n Switch the Printer Off and wait a few minutes. HP DesignJets 500 and 800 Series Printers Service Manual 2-19 Corrective Action: Try the following : n Switch the Printer Off and wait a few minutes...replace the Carriage Assembly ⇒ Page 8-78 or the Encoder Strip ⇒ Page 8-76. If a leak is evident (there is no leak in the Printer. If it takes too long to read the Carriage Encoder Sensor. System Error: 93:10 Problem Description: Ink System...
Service Manual
Page 62
...Printhead and 200cc for the Color Printheads. The minimum life expectancy of the Printheads is the maximum recovery level that the Printer can perform before the minimum life expectancy of the Printhead has been reached, the Troubleshooting procedure should be encoded with an error code.... For Printhead Error Codes, refer to Page 6-4) which will be performed (Refer to Page 3-22. 6 The front panel displays information on the strength of the recovery action performed). 3-16 HP DesignJets 500 and 800 Series Printers Service Manual Ink...
...Printhead and 200cc for the Color Printheads. The minimum life expectancy of the Printheads is the maximum recovery level that the Printer can perform before the minimum life expectancy of the Printhead has been reached, the Troubleshooting procedure should be encoded with an error code.... For Printhead Error Codes, refer to Page 6-4) which will be performed (Refer to Page 3-22. 6 The front panel displays information on the strength of the recovery action performed). 3-16 HP DesignJets 500 and 800 Series Printers Service Manual Ink...
Service Manual
Page 73
A failure of the out-of-ink sensors or the springs in the Ink Supply Station will eventually damage the Printheads because the Printer will try to pump ink from an empty Ink Cartridge stall, which will cause the Printhead to verify the movement of the scan... Station ⇒ Page 4-6 The purpose of this test is to diagnose and resolve the possible source of the Ink Supply Station. HP DesignJets 500 and 800 Series Printers Service Manual 4-3 n Problems with encoder sensing. 3 Paper Advance ⇒ Page 4-10 The purpose of recovery actions. n Blockage due to verify the operation of any...
A failure of the out-of-ink sensors or the springs in the Ink Supply Station will eventually damage the Printheads because the Printer will try to pump ink from an empty Ink Cartridge stall, which will cause the Printhead to verify the movement of the scan... Station ⇒ Page 4-6 The purpose of this test is to diagnose and resolve the possible source of the Ink Supply Station. HP DesignJets 500 and 800 Series Printers Service Manual 4-3 n Problems with encoder sensing. 3 Paper Advance ⇒ Page 4-10 The purpose of recovery actions. n Blockage due to verify the operation of any...
Service Manual
Page 78
... Perform the Carriage Movement test as follows: 1 In the Service Tests submenu, scroll to problems with encoder sensing. Press ENTER Menu Back Enter 4-8 HP DesignJets 500 and 800 Series Printers Service Manual IF THIS TEST PASSES, DO NOT REPLACE THE CARRIAGE ASSEMBLY. Once the data has been ...components at several speeds. Service Tests and Utilities PHONE SUPPORT Carriage Movement The purpose of this test is to verify the movement of a HP Support person via the phone. n Blockage due to "Carriage movement" and press Enter. n Problems with the Service Station. WARNING ...
... Perform the Carriage Movement test as follows: 1 In the Service Tests submenu, scroll to problems with encoder sensing. Press ENTER Menu Back Enter 4-8 HP DesignJets 500 and 800 Series Printers Service Manual IF THIS TEST PASSES, DO NOT REPLACE THE CARRIAGE ASSEMBLY. Once the data has been ...components at several speeds. Service Tests and Utilities PHONE SUPPORT Carriage Movement The purpose of this test is to verify the movement of a HP Support person via the phone. n Blockage due to "Carriage movement" and press Enter. n Problems with the Service Station. WARNING ...
Service Manual
Page 80
...1 In the Service Tests submenu, scroll to continue Back Enter WARNING IF THIS TEST PASSES, DO NOT REPLACE THE PAPERAXIS MOTOR. 4-10 HP DesignJets 500 and 800 Series Printers Service Manual Press ENTER to "Paper Advance test" and press Enter. IF THIS TEST PASSES, DO NOT REPLACE ANY PAPER-AXIS COMPONENTS. .... This test should be performed by the End User with the Transmission Gears, Drive Roller or the Paper-Axis Motor. n Drive Roller Encoder-Sensor test. This Service Test can be performed when a Paper-Axis shutdown occurs which is caused by defects with the guidance of...
...1 In the Service Tests submenu, scroll to continue Back Enter WARNING IF THIS TEST PASSES, DO NOT REPLACE THE PAPERAXIS MOTOR. 4-10 HP DesignJets 500 and 800 Series Printers Service Manual Press ENTER to "Paper Advance test" and press Enter. IF THIS TEST PASSES, DO NOT REPLACE ANY PAPER-AXIS COMPONENTS. .... This test should be performed by the End User with the Transmission Gears, Drive Roller or the Paper-Axis Motor. n Drive Roller Encoder-Sensor test. This Service Test can be performed when a Paper-Axis shutdown occurs which is caused by defects with the guidance of...
Service Manual
Page 81
...HP DesignJets 500 and 800 Series Printers Service Manual 4-11 Service Tests and Utilities 3 If the test fails while checking the Paper-Axis Motor, then the following message will be displayed (press Enter to continue to the next stage of the test): Paper Advance test Menu Roller encoder sensor test passed. If the Printer...ENTER to continue Back Enter WARNING IF THIS TEST PASSES, DO NOT REPLACE THE DRIVE ROLLER ENCODER-SENSOR. 5 If the Printer has problems reading the signal from the Encoder-Sensor, then the test has passed and the following message will be displayed: Paper Advance ...
...HP DesignJets 500 and 800 Series Printers Service Manual 4-11 Service Tests and Utilities 3 If the test fails while checking the Paper-Axis Motor, then the following message will be displayed (press Enter to continue to the next stage of the test): Paper Advance test Menu Roller encoder sensor test passed. If the Printer...ENTER to continue Back Enter WARNING IF THIS TEST PASSES, DO NOT REPLACE THE DRIVE ROLLER ENCODER-SENSOR. 5 If the Printer has problems reading the signal from the Encoder-Sensor, then the test has passed and the following message will be displayed: Paper Advance ...
Service Manual
Page 82
... be displayed on the Front Panel: Paper Advance test Moving Drive Roller. Using this case, to determine exactly which component failed. 5 If the Drive Roller Encoder-Sensor test passes, the Printer will be restricting the movement of the PWM 4-12 HP DesignJets 500 and 800 Series...
... be displayed on the Front Panel: Paper Advance test Moving Drive Roller. Using this case, to determine exactly which component failed. 5 If the Drive Roller Encoder-Sensor test passes, the Printer will be restricting the movement of the PWM 4-12 HP DesignJets 500 and 800 Series...
Service Manual
Page 87
...keys to scroll through the list of digits. Select serial number Current: ESA80035674 New: ESB75_ 5 6 7 Menu Back Enter HP DesignJets 500 and 800 Series Printers Service Manual 4-17 Once the digit that you require is highlighted, press Enter to select it and it will appear in order...you require in the New line. Enter serial number Current: ESA80035674 New: _ 0 1 2 3 4 5 6 7 8 9 A B C D E F ES SG Ä Backspace Current Serial Number encoded into the EEROM Digits of digits and press ENTER to scroll through the complete list because the front panel only allows 6 lines to the EEROM...
...keys to scroll through the list of digits. Select serial number Current: ESA80035674 New: ESB75_ 5 6 7 Menu Back Enter HP DesignJets 500 and 800 Series Printers Service Manual 4-17 Once the digit that you require is highlighted, press Enter to select it and it will appear in order...you require in the New line. Enter serial number Current: ESA80035674 New: _ 0 1 2 3 4 5 6 7 8 9 A B C D E F ES SG Ä Backspace Current Serial Number encoded into the EEROM Digits of digits and press ENTER to scroll through the complete list because the front panel only allows 6 lines to the EEROM...
Service Manual
Page 97
This number identifies the date when the Printer was bought since it encodes the date when the first print was updated. The current version of the Firmware being used by the Printer. n Formatter F/W - The current version of the Firmware being used by the Hard Disk (only if the Formatter is ...correct model number. The remainder gives you the month. The current version of the Firmware being used by the Printer and the date that the HP DesignJets 500 and 800 Series Printers Service Manual 4-27 The Service ID format is YYDDD, where YY is the actual year since 1990 and ...
This number identifies the date when the Printer was bought since it encodes the date when the first print was updated. The current version of the Firmware being used by the Printer. n Formatter F/W - The current version of the Firmware being used by the Hard Disk (only if the Formatter is ...correct model number. The remainder gives you the month. The current version of the Firmware being used by the Printer and the date that the HP DesignJets 500 and 800 Series Printers Service Manual 4-27 The Service ID format is YYDDD, where YY is the actual year since 1990 and ...
Service Manual
Page 123
... Service Station and Spittoon 7-22 Service Station Holder 7-24 Pinch-Wheel Assemblies 7-26 Scan-Axis Motor 7-28 Drive Roller Encoder Sensor 7-30 Print Platen Assembly 7-32 Carriage Assembly 7-34 Vacuum Fan 7-36 Interconnect Cable 7-38 Paper-Axis Motor 7-40 Drive Roller 7-42 Miscellaneous Items 7-44 HP DesignJets 500 and 800 Series Printers Service Manual 7-1
... Service Station and Spittoon 7-22 Service Station Holder 7-24 Pinch-Wheel Assemblies 7-26 Scan-Axis Motor 7-28 Drive Roller Encoder Sensor 7-30 Print Platen Assembly 7-32 Carriage Assembly 7-34 Vacuum Fan 7-36 Interconnect Cable 7-38 Paper-Axis Motor 7-40 Drive Roller 7-42 Miscellaneous Items 7-44 HP DesignJets 500 and 800 Series Printers Service Manual 7-1