HP DesignJet 5000 Series Printer - Pocket Guide
Page 210
... after a while will change to keep you informed of the status of all the printheads. The error/status messages are manufactured to be replaced. The consumable Error code Ink Color The action message The front-panel display will need to last a long time. To find out...shows a printhead with an error. The example below . The Error/Status message has two parts: The action message The error code file:///D|/hydra/ug_loc/f pocket.book Page 58 Sunday, October 29, 2000 5:09 PM 58 - Ink Supply Ink System Error/Status Messages The HP Designjet Printheads are designed to ...
... after a while will change to keep you informed of the status of all the printheads. The error/status messages are manufactured to be replaced. The consumable Error code Ink Color The action message The front-panel display will need to last a long time. To find out...shows a printhead with an error. The example below . The Error/Status message has two parts: The action message The error code file:///D|/hydra/ug_loc/f pocket.book Page 58 Sunday, October 29, 2000 5:09 PM 58 - Ink Supply Ink System Error/Status Messages The HP Designjet Printheads are designed to ...
Service Manual
Page 5
... high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power Switch LED to Troubleshoot 1-10 Using the Boot-Up Sequence to Troubleshoot 1-12 Using the Formatter/Accessory Card LEDs to Troubleshoot 1-14 System Error Codes 2-1 Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes - Table of...
... high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power Switch LED to Troubleshoot 1-10 Using the Boot-Up Sequence to Troubleshoot 1-12 Using the Formatter/Accessory Card LEDs to Troubleshoot 1-14 System Error Codes 2-1 Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes - Table of...
Service Manual
Page 6
...Utility 3-14 Is the Printer Causing Repetitive Printhead Problems? 3-16 Is the User Replacing the Printheads too Early? 3-18 Troubleshooting Repetitive Ink Cartridge Messages 3-20 Troubleshooting Repetitive Printhead Error Messages 3-21 Printhead Error Codes 3-22 Summary of Solving... Prime Tubes 4-23 Change Cutter 4-24 Change Ink Tubes 4-25 Printer Information 4-26 Service Calibrations 5-1 Entering the Service Calibrations Menu 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11 4 HP DesignJets 500 and 800 Series...
...Utility 3-14 Is the Printer Causing Repetitive Printhead Problems? 3-16 Is the User Replacing the Printheads too Early? 3-18 Troubleshooting Repetitive Ink Cartridge Messages 3-20 Troubleshooting Repetitive Printhead Error Messages 3-21 Printhead Error Codes 3-22 Summary of Solving... Prime Tubes 4-23 Change Cutter 4-24 Change Ink Tubes 4-25 Printer Information 4-26 Service Calibrations 5-1 Entering the Service Calibrations Menu 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11 4 HP DesignJets 500 and 800 Series...
Service Manual
Page 11
...Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations 1-2 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 Cover Sensors are not Working 1-3 The Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color... differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming ...
...Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations 1-2 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 Cover Sensors are not Working 1-3 The Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color... differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming ...
Service Manual
Page 12
... Tests and how to use them see Chapter 4 - Only try one recommended action at a time and check if the error code has disappeared. Service Tests and Utilities. Service Calibrations. 1-2 HP DesignJets 500 and 800 Series Printers Service Manual For information on the Service Calibrations and how to use them see Chapter 5 - Remember that component/assembly...
... Tests and how to use them see Chapter 4 - Only try one recommended action at a time and check if the error code has disappeared. Service Tests and Utilities. Service Calibrations. 1-2 HP DesignJets 500 and 800 Series Printers Service Manual For information on the Service Calibrations and how to use them see Chapter 5 - Remember that component/assembly...
Service Manual
Page 22
... sequence is initializing various components (too numerous to Chapter 2 - Initializing a portion of the Main PCA. 1-12 HP DesignJets 500 and 800 Series Printers Service Manual Initializing various components of the Firmware. Initializing various components of the Printer. System Error Codes. If for some reason the Boot-Up sequence fails because a component has failed to initialize, the...
... sequence is initializing various components (too numerous to Chapter 2 - Initializing a portion of the Main PCA. 1-12 HP DesignJets 500 and 800 Series Printers Service Manual Initializing various components of the Firmware. Initializing various components of the Printer. System Error Codes. If for some reason the Boot-Up sequence fails because a component has failed to initialize, the...
Service Manual
Page 27
... Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes - Explanation 2-2 Accessing the Error Log Utility 2-5 01:10 2-7 01:11 2-7 01:12 2-7 01:13 2-8 02:10 2-8 02:13 2-8 03:10 2-9 04:11 2-9 05:10 Warning (Only applicable to HP DesignJet 800 Series) 2-9 05:11 2-10 08:11 2-10 11:11 2-10 11:13 2-10 12:11 2-10... 2-17 81:01 2-17 81:11 2-17 85:10 2-18 86:01 2-18 86:11 2-18 86:13 2-19 87:13 2-19 93:10 2-19 HP DesignJets 500 and 800 Series Printers Service Manual 2-1
... Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes - Explanation 2-2 Accessing the Error Log Utility 2-5 01:10 2-7 01:11 2-7 01:12 2-7 01:13 2-8 02:10 2-8 02:13 2-8 03:10 2-9 04:11 2-9 05:10 Warning (Only applicable to HP DesignJet 800 Series) 2-9 05:11 2-10 08:11 2-10 11:11 2-10 11:13 2-10 12:11 2-10... 2-17 81:01 2-17 81:11 2-17 85:10 2-18 86:01 2-18 86:11 2-18 86:13 2-19 87:13 2-19 93:10 2-19 HP DesignJets 500 and 800 Series Printers Service Manual 2-1
Service Manual
Page 28
... Formatter Hard Disk Drive Interconnect PCA Front Panel Trailing Cable 2-2 HP DesignJets 500 and 800 Series Printers Service Manual The following table explains the first 2 digits of the Error Codes are hexa-decimal based numbers generally caused by internal system errors. System Error Codes NOTE Introduction System error codes are continuable, which component/system is failing and what action should...
... Formatter Hard Disk Drive Interconnect PCA Front Panel Trailing Cable 2-2 HP DesignJets 500 and 800 Series Printers Service Manual The following table explains the first 2 digits of the Error Codes are hexa-decimal based numbers generally caused by internal system errors. System Error Codes NOTE Introduction System error codes are continuable, which component/system is failing and what action should...
Service Manual
Page 30
... Media-Axis Encoder Reading Carriage Movement Scan-Axis Encoder Reading Printhead Firing Servicing Ink Pumping The following table explains the last 2 digits of the System Error Code: Code Recovery Action Response 01 Replace 02 Reseat/Reconnect/Clean/Adjust (manually) Possible for 03 Calibrate/Adjust (using Automatic Process) customer to 04 Power OFF perform.../Adjust (using Automatic Process) On-Site 13 Power OFF visit 14 Upgrade System Firmware required 15 Upgrade Driver 16 Add Accessory 19 Wrong Part Installed 2-4 HP DesignJets 500 and 800 Series Printers Service Manual
... Media-Axis Encoder Reading Carriage Movement Scan-Axis Encoder Reading Printhead Firing Servicing Ink Pumping The following table explains the last 2 digits of the System Error Code: Code Recovery Action Response 01 Replace 02 Reseat/Reconnect/Clean/Adjust (manually) Possible for 03 Calibrate/Adjust (using Automatic Process) customer to 04 Power OFF perform.../Adjust (using Automatic Process) On-Site 13 Power OFF visit 14 Upgrade System Firmware required 15 Upgrade Driver 16 Add Accessory 19 Wrong Part Installed 2-4 HP DesignJets 500 and 800 Series Printers Service Manual
Service Manual
Page 31
... ↓ key until the front panel highlights Log. Set-up front panel Altitude = 0-1000 m. Log Menu Back Enter HP DesignJets 500 and 800 Series Printers Service Manual 2-5 System Error Codes Error Log Utility The Error Log utility contains a record of this information is to the current system error code. The purpose of the last 10 system error codes the Printer has experienced.
... ↓ key until the front panel highlights Log. Set-up front panel Altitude = 0-1000 m. Log Menu Back Enter HP DesignJets 500 and 800 Series Printers Service Manual 2-5 System Error Codes Error Log Utility The Error Log utility contains a record of this information is to the current system error code. The purpose of the last 10 system error codes the Printer has experienced.
Service Manual
Page 32
... panel will return to see information on. Press the Enter key. System Error Codes 3 Press the ↑ or ↓ key until the front panel highlights the error code that you want to the previous screen 2-6 HP DesignJets 500 and 800 Series Printers Service Manual Error log Error code: 21:10 linefeed.c, 217 Date: 20-Sep-01 NOTE To view information...
... panel will return to see information on. Press the Enter key. System Error Codes 3 Press the ↑ or ↓ key until the front panel highlights the error code that you want to the previous screen 2-6 HP DesignJets 500 and 800 Series Printers Service Manual Error log Error code: 21:10 linefeed.c, 217 Date: 20-Sep-01 NOTE To view information...
Service Manual
Page 33
... the Electronics Module to the Carriage Assembly. 5. HP DesignJets 500 and 800 Series Printers Service Manual 2-7 The Electronics Module is still being completed. 6. System Error: 01:11 Problem Description: The Electronics Module Cooling...Error Codes System Error: 01:10 Problem Description: Electronics Module failure. Reading, writing or initializing the EEROM failed. 3. The Electronics Module is not configured correctly (the product number may be : 1. The possible cause could be missing). The Electronics Module Cooling Fan has reached its current limit. System Error...
... the Electronics Module to the Carriage Assembly. 5. HP DesignJets 500 and 800 Series Printers Service Manual 2-7 The Electronics Module is still being completed. 6. System Error: 01:11 Problem Description: The Electronics Module Cooling...Error Codes System Error: 01:10 Problem Description: Electronics Module failure. Reading, writing or initializing the EEROM failed. 3. The Electronics Module is not configured correctly (the product number may be : 1. The possible cause could be missing). The Electronics Module Cooling Fan has reached its current limit. System Error...
Service Manual
Page 34
... initializing. 3. Corrective Action: Try the following : n Switch the Printer Off and wait a few minutes. One of range. 4. Switch the Printer On again and check if the Error Code has disappeared. The Carriage PCA is out of the ASIC's in ...Printer On again and check if the Error Code has disappeared. System Error: 02:10 Problem Description: Carriage failure. n If the Error Code continues, replace the Carriage Assembly ⇒ Page 8-78. 2-8 HP DesignJets 500 and 800 Series Printers Service Manual The possible cause could be : 1. System Error Codes System Error...
... initializing. 3. Corrective Action: Try the following : n Switch the Printer Off and wait a few minutes. One of range. 4. Switch the Printer On again and check if the Error Code has disappeared. The Carriage PCA is out of the ASIC's in ...Printer On again and check if the Error Code has disappeared. System Error: 02:10 Problem Description: Carriage failure. n If the Error Code continues, replace the Carriage Assembly ⇒ Page 8-78. 2-8 HP DesignJets 500 and 800 Series Printers Service Manual The possible cause could be : 1. System Error Codes System Error...
Service Manual
Page 35
... the Formatter ⇒ Page 8-20. System Error: 04:11 Problem Description: LAN Card not detected. Corrective Action: Power OFF the Printer and reseat the Formatter. System Error: 05:10 Warning (Only applicable to HP DesignJet 500 Series) Problem Description: Formatter installed instead of HP-GL/2 Accessory Card. System Error Codes System Error: 03:10 Problem Description: Power Supply failure...
... the Formatter ⇒ Page 8-20. System Error: 04:11 Problem Description: LAN Card not detected. Corrective Action: Power OFF the Printer and reseat the Formatter. System Error: 05:10 Warning (Only applicable to HP DesignJet 500 Series) Problem Description: Formatter installed instead of HP-GL/2 Accessory Card. System Error Codes System Error: 03:10 Problem Description: Power Supply failure...
Service Manual
Page 36
...the Printheads. n Replace the Trailing Cable ⇒ Page 8-40. Corrective Action: Reconnect the Front Panel. System Error Codes System Error: 05:11 Problem Description: Formatter not detected. Corrective Action: Reconnect the Trailing Cable correctly. n Replace the Carriage...Printheads. System Error: 11:11 Problem Description: Trailing Cable badly connected. System Error: 12:11 Problem Description: A short detected in the Carriage Assembly. n Replace the Carriage Assembly ⇒ Page 8-78. 2-10 HP DesignJets 500 and 800 Series Printers Service Manual ...
...the Printheads. n Replace the Trailing Cable ⇒ Page 8-40. Corrective Action: Reconnect the Front Panel. System Error Codes System Error: 05:11 Problem Description: Formatter not detected. Corrective Action: Reconnect the Trailing Cable correctly. n Replace the Carriage...Printheads. System Error: 11:11 Problem Description: Trailing Cable badly connected. System Error: 12:11 Problem Description: A short detected in the Carriage Assembly. n Replace the Carriage Assembly ⇒ Page 8-78. 2-10 HP DesignJets 500 and 800 Series Printers Service Manual ...
Service Manual
Page 37
... the Service Station/Aerosol Fan Assembly ⇒ Page 8-52. HP DesignJets 500 and 800 Series Printers Service Manual 2-11 The Aerosol Fan has reached its maximum current limit. 3. n Reposition the Service Station trip lever. System Error: 41:10 Problem Description: Paper-Axis Motor failure. System Error Codes System Error: 21:10 Problem Description: Service Station failure. System...
... the Service Station/Aerosol Fan Assembly ⇒ Page 8-52. HP DesignJets 500 and 800 Series Printers Service Manual 2-11 The Aerosol Fan has reached its maximum current limit. 3. n Reposition the Service Station trip lever. System Error: 41:10 Problem Description: Paper-Axis Motor failure. System Error Codes System Error: 21:10 Problem Description: Service Station failure. System...
Service Manual
Page 38
... If the Error Code continues, replace the Paper-Axis Motor ⇒ Page 8-84. System Error: 43:10 Problem Description: Vacuum Fan failure. Corrective Action: Replace the Drive Roller Encoder Sensor ⇒ Page 8-38. 2-12 HP DesignJets 500 and 800 Series Printers Service Manual Corrective... Action: Reconnect the Vacuum Fan. System Error: 56:10 Problem Description: Drive Roller Encoder Sensor error. Corrective Action: Replace the Vacuum Fan ⇒ Page ...
... If the Error Code continues, replace the Paper-Axis Motor ⇒ Page 8-84. System Error: 43:10 Problem Description: Vacuum Fan failure. Corrective Action: Replace the Drive Roller Encoder Sensor ⇒ Page 8-38. 2-12 HP DesignJets 500 and 800 Series Printers Service Manual Corrective... Action: Reconnect the Vacuum Fan. System Error: 56:10 Problem Description: Drive Roller Encoder Sensor error. Corrective Action: Replace the Vacuum Fan ⇒ Page ...
Service Manual
Page 39
... a few minutes. System Error: 61:04 Problem Description: Firmware Error. HP DesignJets 500 and 800 Series Printers Service Manual 2-13 n If the Error Code continues, replace the Drive Roller Encoder Sensor ⇒ Page 8-38. n If the Error Code reappears, check for a new Firmware release. The complete Error Code information, including the linefeed where the error occurred (use the Printer Information utility ⇒ Page...
... a few minutes. System Error: 61:04 Problem Description: Firmware Error. HP DesignJets 500 and 800 Series Printers Service Manual 2-13 n If the Error Code continues, replace the Drive Roller Encoder Sensor ⇒ Page 8-38. n If the Error Code reappears, check for a new Firmware release. The complete Error Code information, including the linefeed where the error occurred (use the Printer Information utility ⇒ Page...
Service Manual
Page 40
... file is Binary. Switch the Printer On again and check if the Error Code has disappeared. Firmware release of the Printer. - System Error: 64:04 Problem Description: Firmware Error (USB Port). System Error Codes System Error: 61:05 Problem Description: Error Processing Job. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when...
... file is Binary. Switch the Printer On again and check if the Error Code has disappeared. Firmware release of the Printer. - System Error: 64:04 Problem Description: Firmware Error (USB Port). System Error Codes System Error: 61:05 Problem Description: Error Processing Job. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when...
Service Manual
Page 41
... Action: Try the following: n Check the amount of RAM in the Driver). If necessary, install more memory into the Formatter. HP DesignJets 500 and 800 Series Printers Service Manual 2-15 System Error Codes System Error: 71:04 Problem Description: Problem allocating Memory. n If the new Firmware release does not solve the problem, or if new Firmware...
... Action: Try the following: n Check the amount of RAM in the Driver). If necessary, install more memory into the Formatter. HP DesignJets 500 and 800 Series Printers Service Manual 2-15 System Error Codes System Error: 71:04 Problem Description: Problem allocating Memory. n If the new Firmware release does not solve the problem, or if new Firmware...