HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 5
...the printer. Telephone support HP provides free telephone support during the warranty period. Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of Web-based troubleshooting tools ... with the printer, or visit www.hp.com/support/callcenters. Software utilities, drivers, and electronic information ● HP Color LaserJet 3000 Series printer: www.hp.com/go/clj3000_software ● HP Color LaserJet 3600 Series printer: www.hp.com/go/clj3600_software ● HP Color LaserJet 3800 Series printer: www.hp.com/go...
...the printer. Telephone support HP provides free telephone support during the warranty period. Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of Web-based troubleshooting tools ... with the printer, or visit www.hp.com/support/callcenters. Software utilities, drivers, and electronic information ● HP Color LaserJet 3000 Series printer: www.hp.com/go/clj3000_software ● HP Color LaserJet 3600 Series printer: www.hp.com/go/clj3600_software ● HP Color LaserJet 3800 Series printer: www.hp.com/go...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 16
... online Help through the printer driver. 2 Chapter 1 Printer basics ENWW Quick access to configure and troubleshoot the HP Jetdirect print server. HP Jetdirect Embedded Print Provides instructions to printer information Several references are supplied with this printer. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000. ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600. ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800...
... online Help through the printer driver. 2 Chapter 1 Printer basics ENWW Quick access to configure and troubleshoot the HP Jetdirect print server. HP Jetdirect Embedded Print Provides instructions to printer information Several references are supplied with this printer. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000. ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600. ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 19
... HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printer Performance ● 533 MHz processor ● 360 MHz processor ● 533 MHz processor User interface ● Graphic display ● Graphic display ● Graphic display ● Control-panel help ● Control-panel help ● Control-panel help ● HP Easy Printer Care Software (a ● HP Easy Printer Care Software ● HP...
... HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printer Performance ● 533 MHz processor ● 360 MHz processor ● 533 MHz processor User interface ● Graphic display ● Graphic display ● Graphic display ● Control-panel help ● Control-panel help ● Control-panel help ● HP Easy Printer Care Software (a ● HP Easy Printer Care Software ● HP...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 26
... The HP Color LaserJet 3600 Series printer embedded Web server provides network configuration and status information only. It is not loaded on the printer. This information appears in order to use for the following tasks: ● Checking the printer status ● Checking the supplies status ● Setting up alerts ● Viewing printer documentation ● Gaining access to troubleshooting and...
... The HP Color LaserJet 3600 Series printer embedded Web server provides network configuration and status information only. It is not loaded on the printer. This information appears in order to use for the following tasks: ● Checking the printer status ● Checking the supplies status ● Setting up alerts ● Viewing printer documentation ● Gaining access to troubleshooting and...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 62
... network managers with remote printer management and troubleshooting through the control panel, the printer installation software, or with HP Web Jetadmin software. If you to connect a printer directly to the HP Jetdirect print server documentation for more information. 48 Chapter 3 I /O (EIO) configuration NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. Plugging an...
... network managers with remote printer management and troubleshooting through the control panel, the printer installation software, or with HP Web Jetadmin software. If you to connect a printer directly to the HP Jetdirect print server documentation for more information. 48 Chapter 3 I /O (EIO) configuration NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. Plugging an...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 132
...about installation and setup, see the printer getting started guide. Basic troubleshooting checklist If you are experiencing problems with the printer, use the following checklist to power? ● Is the printer on? ● Is the printer in pages per minute (ppm) ...to printer problems in this guide, go to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect printer performance...
...about installation and setup, see the printer getting started guide. Basic troubleshooting checklist If you are experiencing problems with the printer, use the following checklist to power? ● Is the printer on? ● Is the printer in pages per minute (ppm) ...to printer problems in this guide, go to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect printer performance...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 144
... when the page has printed. The printer is generating the usage page. The printer is not yet picking pages. For the HP Color LaserJet 3000 and 3800 Series printers only. The printer is currently processing a job but is generating the supplies status No action necessary. PQ troubleshooting Printing... REGISTRATION PAGE Printing... The printer will return to the Ready state...
... when the page has printed. The printer is generating the usage page. The printer is not yet picking pages. For the HP Color LaserJet 3000 and 3800 Series printers only. The printer is currently processing a job but is generating the supplies status No action necessary. PQ troubleshooting Printing... REGISTRATION PAGE Printing... The printer will return to the Ready state...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 176
... know is available for the HP Color LaserJet 3000 and 3800 Series printers only. ● The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode. ● To conserve printer memory, download only those programs to the printer. Smears, vertical lines, toner... from another file that you require several downloaded fonts, consider installing additional printer memory. Print the file from the printer memory. If the problem persists, see Print-quality troubleshooting. It might be cleaned. Partial printout Cause Solution A memory-error message...
... know is available for the HP Color LaserJet 3000 and 3800 Series printers only. ● The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode. ● To conserve printer memory, download only those programs to the printer. Smears, vertical lines, toner... from another file that you require several downloaded fonts, consider installing additional printer memory. Print the file from the printer memory. If the problem persists, see Print-quality troubleshooting. It might be cleaned. Partial printout Cause Solution A memory-error message...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 183
... specifications. Use a smoother, xerographic paper. Use a smoother, xerographic paper. ● The driver setting is excessively rough. NOTE The HP Color LaserJet 3000 series printers do not support printing in the output bin. ENWW Print-quality troubleshooting 169 See Supported media sizes. ● The paper is incorrect. To change the media type setting, see Type and...
... specifications. Use a smoother, xerographic paper. Use a smoother, xerographic paper. ● The driver setting is excessively rough. NOTE The HP Color LaserJet 3000 series printers do not support printing in the output bin. ENWW Print-quality troubleshooting 169 See Supported media sizes. ● The paper is incorrect. To change the media type setting, see Type and...
Service Manual
Page 14
... Provides information about options that are supplied with this printer. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000. ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600. ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800. ● HP Color LaserJet CP3505 Series printer: http://www.hp.com/support/cljcp3505. Available on the printer CD. Table 1-1 Printer guides Guide Description Getting started guide Provides step...
... Provides information about options that are supplied with this printer. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000. ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600. ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800. ● HP Color LaserJet CP3505 Series printer: http://www.hp.com/support/cljcp3505. Available on the printer CD. Table 1-1 Printer guides Guide Description Getting started guide Provides step...
Service Manual
Page 18
...based status and based status and troubleshooting tool) troubleshooting tool) troubleshooting tool) ● Windows and Macintosh printer ● Windows and Macintosh printer ● Windows and Macintosh printer drivers drivers drivers ● ... Windows- or Macintosh- (a Windows- Features at a glance Table 1-6 Features Feature HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printer and HP Color LaserJet CP3505 Series printer Performance User interface ● 533 MHz processor ● Graphic display ● 360...
...based status and based status and troubleshooting tool) troubleshooting tool) troubleshooting tool) ● Windows and Macintosh printer ● Windows and Macintosh printer ● Windows and Macintosh printer drivers drivers drivers ● ... Windows- or Macintosh- (a Windows- Features at a glance Table 1-6 Features Feature HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printer and HP Color LaserJet CP3505 Series printer Performance User interface ● 533 MHz processor ● Graphic display ● 360...
Service Manual
Page 28
... programs are equipped with the Apple PostScript drivers that make it is connected to troubleshooting and maintenance tools ● HP Printer Utility for Mac OS X V10.2 and V10.3. 16 Chapter 1 Product information ENWW Embedded Web server NOTE: The HP Color LaserJet 3600 Series printer embedded Web server provides network configuration and status information only. Windows ● Software installer...
... programs are equipped with the Apple PostScript drivers that make it is connected to troubleshooting and maintenance tools ● HP Printer Utility for Mac OS X V10.2 and V10.3. 16 Chapter 1 Product information ENWW Embedded Web server NOTE: The HP Color LaserJet 3600 Series printer embedded Web server provides network configuration and status information only. Windows ● Software installer...
Service Manual
Page 52
.... Tools for troubleshooting Using printer information pages NOTE: Printer information pages for the printer 2. Press Menu. 2. Supplies status page 1. Press Menu. Press paper printed, the number of 3. Demo page 1. Shows a color photograph that provides information about those devices. Shows color-use statistics for the HP Color LaserJet 3600 Series printer are available in the printer. 1. NOTE: If the printer contains an HP Jetdirect print...
.... Tools for troubleshooting Using printer information pages NOTE: Printer information pages for the printer 2. Press Menu. 2. Supplies status page 1. Press Menu. Press paper printed, the number of 3. Demo page 1. Shows a color photograph that provides information about those devices. Shows color-use statistics for the HP Color LaserJet 3600 Series printer are available in the printer. 1. NOTE: If the printer contains an HP Jetdirect print...
Service Manual
Page 53
... embedded Web server. Using the embedded Web server NOTE: The HP Color LaserJet 3600 Series printer embedded Web server provides network configuration and status information only. See Using the embedded Web server on the HP Color LaserJet 3600 Series printer. ENWW Tools for jams, paper out, supplies status, and... printer. Press to which fonts are resident on page 15 for general information about HP Web Jetadmin. Configure the following items: ● The printer(s) that you want to monitor ● The alerts that you want to receive (for example, alerts for troubleshooting...
... embedded Web server. Using the embedded Web server NOTE: The HP Color LaserJet 3600 Series printer embedded Web server provides network configuration and status information only. See Using the embedded Web server on the HP Color LaserJet 3600 Series printer. ENWW Tools for jams, paper out, supplies status, and... printer. Press to which fonts are resident on page 15 for general information about HP Web Jetadmin. Configure the following items: ● The printer(s) that you want to monitor ● The alerts that you want to receive (for example, alerts for troubleshooting...
Service Manual
Page 192
...HP Color LaserJet 3000, 3800, and CP3505 Series printers with For the HP Color LaserJet 3000, 3800, and Press to continue printing. orientation. 3. Inspect the MP-tray-media-position sensor for proper operation. 20 INSUFFICIENT MEMORY alternates with For help press position sensor. Inspect the PIU registration shutter for proper orientation (HP CLJ 3600.../3800/CP3505 only). 4. Reduce the complexity of -page sensor or the MP-tray-media- 2. Press to continue printing. NOTE: Data will be lost . 2. CP3505 Series printers only. 180 Chapter 6 Troubleshooting ENWW...
...HP Color LaserJet 3000, 3800, and CP3505 Series printers with For the HP Color LaserJet 3000, 3800, and Press to continue printing. orientation. 3. Inspect the MP-tray-media-position sensor for proper operation. 20 INSUFFICIENT MEMORY alternates with For help press position sensor. Inspect the PIU registration shutter for proper orientation (HP CLJ 3600.../3800/CP3505 only). 4. Reduce the complexity of -page sensor or the MP-tray-media- 2. Press to continue printing. NOTE: Data will be lost . 2. CP3505 Series printers only. 180 Chapter 6 Troubleshooting ENWW...
Service Manual
Page 200
... to determine which settings have been reset to the factory default. A critical hardware error has occurred. 3. CP3505 Series printers only 2. Replace the EIO card. 188 Chapter 6 Troubleshooting ENWW Replace the formatter PCB. Press to clear the message. Press to continue. 2. For 68.0 errors, turn off... Jetadmin software to delete files from the disk drive. 68.X STORAGE ERROR SETTINGS CHANGED alternates with For the HP Color LaserJet 3600 Series printers only A scan buffer error has occurred. 1. Press to clear the message. If the error persists, perform an NVRAM ...
... to determine which settings have been reset to the factory default. A critical hardware error has occurred. 3. CP3505 Series printers only 2. Replace the EIO card. 188 Chapter 6 Troubleshooting ENWW Replace the formatter PCB. Press to clear the message. Press to continue. 2. For 68.0 errors, turn off... Jetadmin software to delete files from the disk drive. 68.X STORAGE ERROR SETTINGS CHANGED alternates with For the HP Color LaserJet 3600 Series printers only A scan buffer error has occurred. 1. Press to clear the message. If the error persists, perform an NVRAM ...
Service Manual
Page 202
...This message appears while the event log is performing a cleaning cycle. The printer then returns to eject these pages automatically. The printer is not broken or missing. 3. CODE CRC ERROR For the HP Color LaserJet 3000, 3800, and Reinstall the firmware. Do not grab paper During duplex...alternates with the connections for a form feed. The printer is generating a cleaning page. Duplexing... Do not pick up pages until they come to the Ready state after the cleaning page is empty. 190 Chapter 6 Troubleshooting ENWW Event Log Empty SHOW EVENT LOG was selected...
...This message appears while the event log is performing a cleaning cycle. The printer then returns to eject these pages automatically. The printer is not broken or missing. 3. CODE CRC ERROR For the HP Color LaserJet 3000, 3800, and Reinstall the firmware. Do not grab paper During duplex...alternates with the connections for a form feed. The printer is generating a cleaning page. Duplexing... Do not pick up pages until they come to the Ready state after the cleaning page is empty. 190 Chapter 6 Troubleshooting ENWW Event Log Empty SHOW EVENT LOG was selected...
Service Manual
Page 204
... (FSRH) and J5013L-1 (FSRN). Tray X is turned on. CP3505 Series printers only Programs and fonts can be stored on page 33 for help. 192 Chapter 6 Troubleshooting ENWW Control-panel message INSTALL SUPPLIES For status press INSUFFICIENT MEMORY TO LOAD FONTS/DATA...ambient temperature), replace the fuser. 5. Reseat the fuser. 4. See Supply replacement guidelines on the printer file system and are missing. Press for the device. For the HP Color LaserJet 3000, 3800, and No action necessary. The multipurpose tray is empty and no other data. ...
... (FSRH) and J5013L-1 (FSRN). Tray X is turned on. CP3505 Series printers only Programs and fonts can be stored on page 33 for help. 192 Chapter 6 Troubleshooting ENWW Control-panel message INSTALL SUPPLIES For status press INSUFFICIENT MEMORY TO LOAD FONTS/DATA...ambient temperature), replace the fuser. 5. Reseat the fuser. 4. See Supply replacement guidelines on the printer file system and are missing. Press for the device. For the HP Color LaserJet 3000, 3800, and No action necessary. The multipurpose tray is empty and no other data. ...
Service Manual
Page 206
...and will return to the Ready state when the page is printed. EVENT LOG Printing... For the HP Color LaserJet 3000, 3800, and No action necessary. The printer is generating the diagnostics page and will return to the Ready state when the page is printed. ...printers only The printer is generating the event log page and will return to the Ready state when the page is generating the printer menu map and will return to continue printing. For the HP Color LaserJet 3000, 3800, and No action necessary. The printer is printed. No action necessary. 194 Chapter 6 Troubleshooting...
...and will return to the Ready state when the page is printed. EVENT LOG Printing... For the HP Color LaserJet 3000, 3800, and No action necessary. The printer is generating the diagnostics page and will return to the Ready state when the page is printed. ...printers only The printer is generating the event log page and will return to the Ready state when the page is generating the printer menu map and will return to continue printing. For the HP Color LaserJet 3000, 3800, and No action necessary. The printer is printed. No action necessary. 194 Chapter 6 Troubleshooting...
Service Manual
Page 207
... 3. The printer received a PJL file system command to store something on the file system, but is printed. USAGE PAGE Processing... For the HP Color LaserJet 3000, 3800, and No action necessary. When the media begins to it. 2. For the HP Color LaserJet 3000, 3800, and 1. To clear this message, press . ENWW Control-panel messages 195 PQ troubleshooting Printing...
... 3. The printer received a PJL file system command to store something on the file system, but is printed. USAGE PAGE Processing... For the HP Color LaserJet 3000, 3800, and No action necessary. When the media begins to it. 2. For the HP Color LaserJet 3000, 3800, and 1. To clear this message, press . ENWW Control-panel messages 195 PQ troubleshooting Printing...