Service Manual
Page 8
...assembly...168 Power supply...169 Formatter and line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages...-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode ...
...assembly...168 Power supply...169 Formatter and line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages...-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode ...
Service Manual
Page 205
... contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode... (PJL) software commands 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW 187 6 Troubleshooting This chapter provides...
... contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode... (PJL) software commands 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW 187 6 Troubleshooting This chapter provides...
Service Manual
Page 213
... option is seated. 3. See, Controlpanel menu structure. Make sure that their fax machine is busy Canceled send (HP LaserJet 3015 and 3030 only) None The receiving fax line was busy. Try a different phone cord. See Updating the firmware code. See, Formatter and line interface unit (LIU). Fax is turned on the phone line by disconnecting...
... option is seated. 3. See, Controlpanel menu structure. Make sure that their fax machine is busy Canceled send (HP LaserJet 3015 and 3030 only) None The receiving fax line was busy. Try a different phone cord. See Updating the firmware code. See, Formatter and line interface unit (LIU). Fax is turned on the phone line by disconnecting...
Service Manual
Page 214
...the fax again. Fax memory full Canceling send (HP LaserJet 3015 and 3030 only) None During the fax job, the memory filled. Make sure that the phone line is busy Redial pending (HP LaserJet 3015 and 3030 only) None The fax line to the phone line..., and making a voice call. Try a different phone cord. Fax memory full Canceling recv. (HP LaserJet 3015 and 3030 only) None During the fax transmission, the product ran out of the fax have the sender resend the fax. Update the firmware. See Updating the firmware...
...the fax again. Fax memory full Canceling send (HP LaserJet 3015 and 3030 only) None During the fax job, the memory filled. Make sure that the phone line is busy Redial pending (HP LaserJet 3015 and 3030 only) None The fax line to the phone line..., and making a voice call. Try a different phone cord. Fax memory full Canceling recv. (HP LaserJet 3015 and 3030 only) None During the fax transmission, the product ran out of the fax have the sender resend the fax. Update the firmware. See Updating the firmware...
Service Manual
Page 216
... the collated contain fewer pages. See Updating the firmware code. low 1 copy Press [cancel] None The product completed making a call. Use the power switch to turn the product on the product CD. Plug the product phone cord into the wall socket. No document sent (HP LaserJet 3015 and 3030 only) None The product did not...
... the collated contain fewer pages. See Updating the firmware code. low 1 copy Press [cancel] None The product completed making a call. Use the power switch to turn the product on the product CD. Plug the product phone cord into the wall socket. No document sent (HP LaserJet 3015 and 3030 only) None The product did not...
Service Manual
Page 217
...stops trying to redial after a few minutes. See, Formatter and line interface unit (LIU). See Control-panel menu structure. See Updating the firmware code. Try a different phone cord. The product attempts to redial, do the following. If the error persists, replace the formatter...panel message Event log Description error message No fax answer. Canceled send (HP LaserJet 3015 and 3030 only) None Attempts to retry sending the fax. No fax answer. Redial pending (HP LaserJet 3015 and 3030 only) None The receiving fax line did not answer. Recommended action Call...
...stops trying to redial after a few minutes. See, Formatter and line interface unit (LIU). See Control-panel menu structure. See Updating the firmware code. Try a different phone cord. The product attempts to redial, do the following. If the error persists, replace the formatter...panel message Event log Description error message No fax answer. Canceled send (HP LaserJet 3015 and 3030 only) None Attempts to retry sending the fax. No fax answer. Redial pending (HP LaserJet 3015 and 3030 only) None The receiving fax line did not answer. Recommended action Call...
Service Manual
Page 218
... create a new group. Scanner reserved for PC scan None A computer is empty. Update the firmware. If the error persists, replace the formatter. No fax pages to reprint (HP LaserJet 3015 and 3030 only) None The product attempted to execute Receive a fax before attempting to create ...log Description error message Recommended action No fax detected (HP LaserJet 3015 and 3030 only) None The product answered the incoming Allow the product to cont. Retype the number. Clear the jam (see Maintenance. See Updating the firmware code. See, Formatter and line interface unit (LIU...
... create a new group. Scanner reserved for PC scan None A computer is empty. Update the firmware. If the error persists, replace the formatter. No fax pages to reprint (HP LaserJet 3015 and 3030 only) None The product attempted to execute Receive a fax before attempting to create ...log Description error message Recommended action No fax detected (HP LaserJet 3015 and 3030 only) None The product answered the incoming Allow the product to cont. Retype the number. Clear the jam (see Maintenance. See Updating the firmware code. See, Formatter and line interface unit (LIU...
Service Manual
Page 220
... Do not bend or fold the FFCs during the removal or reinstallation process. If the error persists, replace the laser/scanner assembly. HP LaserJet 3020 and 3030 only: update the firmware. Check the cabling connections to initialize. HP LaserJet 3015: see , Scanner assembly. Check the FFC connection between the formatter and the scanner. If the error persists, replace...
... Do not bend or fold the FFCs during the removal or reinstallation process. If the error persists, replace the laser/scanner assembly. HP LaserJet 3020 and 3030 only: update the firmware. Check the cabling connections to initialize. HP LaserJet 3015: see , Scanner assembly. Check the FFC connection between the formatter and the scanner. If the error persists, replace...