HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
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... well seated in -one. ● Roll-over " to one incoming line is marked with a (HP LaserJet 3015 all-in-one or HP LaserJet 3030 all-in-one) or with an "L" (HP LaserJet 3380 all regions/countries. See Connecting the device to meet device specifications. What type of times that your... a telephone call answering.) This service is set up correctly? Is your telephone company provides this service before changing the setting. 78 Chapter 5 Troubleshooting ENWW Disconnect and reconnect the fax cord to the device "line" port (the port that a dial tone exists by using ? ● ...
... well seated in -one. ● Roll-over " to one incoming line is marked with a (HP LaserJet 3015 all-in-one or HP LaserJet 3030 all-in-one) or with an "L" (HP LaserJet 3380 all regions/countries. See Connecting the device to meet device specifications. What type of times that your... a telephone call answering.) This service is set up correctly? Is your telephone company provides this service before changing the setting. 78 Chapter 5 Troubleshooting ENWW Disconnect and reconnect the fax cord to the device "line" port (the port that a dial tone exists by using ? ● ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 82
... jam exists, for the automatic document feeder (ADF) is 74 by 105 mm (2.9 by 4 inches). (HP LaserJet 3030 all-in the middle of faxing. See Changing the soundvolume settings. 80 Chapter 5 Troubleshooting ENWW If the item is 127 by 127 mm (5 by 5 inches). The volume setting needs to print ... report, see the electronic User Guide. If a jam exists, for sounds that you can jam inside the automatic document feeder (ADF). (HP LaserJet 3015 all -inone) The minimum page size for the fax call reports are not correct. General fax problems Use the tables in this section...
... jam exists, for the automatic document feeder (ADF) is 74 by 105 mm (2.9 by 4 inches). (HP LaserJet 3030 all-in the middle of faxing. See Changing the soundvolume settings. 80 Chapter 5 Troubleshooting ENWW If the item is 127 by 127 mm (5 by 5 inches). The volume setting needs to print ... report, see the electronic User Guide. If a jam exists, for sounds that you can jam inside the automatic document feeder (ADF). (HP LaserJet 3015 all -inone) The minimum page size for the fax call reports are not correct. General fax problems Use the tables in this section...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 86
... fax after the tray has been refilled. If the resolution setting is receiving faxes: Click Start, click Programs, click Hewlett-Packard, click HP LaserJet 3015, HP LaserJet 3030, or HP LaserJet 3380, and then click HP Toolbox. If the setting is on multiple pages. If you want faxes to be on , or the resolution setting is on . See... should be reduced to adjust the setting. For information about changing the EconoMode setting, see Reprinting a fax. See Changing the default resolution setting. 84 Chapter 5 Troubleshooting ENWW
... fax after the tray has been refilled. If the resolution setting is receiving faxes: Click Start, click Programs, click Hewlett-Packard, click HP LaserJet 3015, HP LaserJet 3030, or HP LaserJet 3380, and then click HP Toolbox. If the setting is on multiple pages. If you want faxes to be on , or the resolution setting is on . See... should be reduced to adjust the setting. For information about changing the EconoMode setting, see Reprinting a fax. See Changing the default resolution setting. 84 Chapter 5 Troubleshooting ENWW
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 88
... might be sending a fax from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all of the The maximum number of each page You might be sending a fax from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all-in the fax log. entered into the ... and check the Status column for a delayed send. To cancel a pending fax job, see Changing the default glasssize setting. 86 Chapter 5 Troubleshooting ENWW The device automatically redials a fax number if the redial options are correctly loaded into a fax number is on and ready to change the...
... might be sending a fax from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all of the The maximum number of each page You might be sending a fax from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all-in the fax log. entered into the ... and check the Status column for a delayed send. To cancel a pending fax job, see Changing the default glasssize setting. 86 Chapter 5 Troubleshooting ENWW The device automatically redials a fax number if the redial options are correctly loaded into a fax number is on and ready to change the...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 90
...(crooked) because the media input tray is printing curled or wrinkled pages because of the heat produced during the laser printing process. The device is overloaded. Solution (HP LaserJet 3015 all-in the input tray too long. If you . Reinstall the cleanout part by using the output ... not stored properly. Cause Media has jammed in the paper tray. 88 Chapter 5 Troubleshooting ENWW Turn over the stack of media are removed, and then close the control-panel door. (HP LaserJet 3030 all -in its sealed ream at room temperature. Print is printing curled or wrinkled ...
...(crooked) because the media input tray is printing curled or wrinkled pages because of the heat produced during the laser printing process. The device is overloaded. Solution (HP LaserJet 3015 all-in the input tray too long. If you . Reinstall the cleanout part by using the output ... not stored properly. Cause Media has jammed in the paper tray. 88 Chapter 5 Troubleshooting ENWW Turn over the stack of media are removed, and then close the control-panel door. (HP LaserJet 3030 all -in its sealed ream at room temperature. Print is printing curled or wrinkled ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 95
...size, minimum 80 answer mode, setting 41 answering machines about 15 connecting to HP LaserJet 3015 all-in-one connecting to HP LaserJet 3030 all-in-one connecting to HP LaserJet 3380 all-in-one troubleshooting 79 automatic answer mod 41 automatic answer mode 43 automatic document feeder (ADF) ...21 dedicated fax line additional devices, connecting 15 HP LaserJet 3015 all-in-one, connecting 11 HP LaserJet 3030 all-in-one, connecting 11 HP LaserJet 3380 all-in-one, connecting 12 rings-to-answer settings 43 splitters, troubleshooting 79 troubleshooting 78 default settings contrast 34 glass-size 36 ...
...size, minimum 80 answer mode, setting 41 answering machines about 15 connecting to HP LaserJet 3015 all-in-one connecting to HP LaserJet 3030 all-in-one connecting to HP LaserJet 3380 all-in-one troubleshooting 79 automatic answer mod 41 automatic answer mode 43 automatic document feeder (ADF) ...21 dedicated fax line additional devices, connecting 15 HP LaserJet 3015 all-in-one, connecting 11 HP LaserJet 3030 all-in-one, connecting 11 HP LaserJet 3380 all-in-one, connecting 12 rings-to-answer settings 43 splitters, troubleshooting 79 troubleshooting 78 default settings contrast 34 glass-size 36 ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 96
..., dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 jack, telephone line additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 jams, troubleshooting 87 L legal paper, ... with control panel 21, 52 lightness setting default contrast 34 troubleshooting 84 Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 all...
..., dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 jack, telephone line additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 jams, troubleshooting 87 L legal paper, ... with control panel 21, 52 lightness setting default contrast 34 troubleshooting 84 Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 all...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 97
... ring patterns 42 ring volume, settings 46 rings-to dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 phones receiving faxes from 61 sending faxes from 55 phones, connecting...troubleshooting 87 parallel splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 pauses, inserting 52 PBX systems troubleshooting 78 PBX, defined 92 phone book about 15 HP LaserJet 3015 all-in-one 16, 18 HP LaserJet 3030 all-in-one 16, 18 HP LaserJet ...
... ring patterns 42 ring volume, settings 46 rings-to dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 phones receiving faxes from 61 sending faxes from 55 phones, connecting...troubleshooting 87 parallel splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 pauses, inserting 52 PBX systems troubleshooting 78 PBX, defined 92 phone book about 15 HP LaserJet 3015 all-in-one 16, 18 HP LaserJet 3030 all-in-one 16, 18 HP LaserJet ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 98
..., connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 telephone line, connecting additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 telephone line, connecting to dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380...
..., connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 telephone line, connecting additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 telephone line, connecting to dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 7
...65 Programming the device Scan to button 65 Scanning to e-mail ...65 Scanning to a folder ...65 Canceling a scan job ...67 Scanning by using hp LaserJet Scan software (Windows 68 Scanning to e-mail ...68 Scanning to a file ...69 Scanning to another software program 69 Scanning to the Readiris OCR software ... ...83 Cleaning the media path ...84 To clean the media path 84 Replacing the automatic document feeder (ADF) pickup roller assembly 85 8 Troubleshooting Device does not turn on ...90 Is power reaching the device 90 The device control panel display has black lines or dots, or becomes ...
...65 Programming the device Scan to button 65 Scanning to e-mail ...65 Scanning to a folder ...65 Canceling a scan job ...67 Scanning by using hp LaserJet Scan software (Windows 68 Scanning to e-mail ...68 Scanning to a file ...69 Scanning to another software program 69 Scanning to the Readiris OCR software ... ...83 Cleaning the media path ...84 To clean the media path 84 Replacing the automatic document feeder (ADF) pickup roller assembly 85 8 Troubleshooting Device does not turn on ...90 Is power reaching the device 90 The device control panel display has black lines or dots, or becomes ...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 22
... or the device control panel ENWW Note Supported operating systems The HP toolbox is supported for print, fax, copy, and scan. ● View troubleshooting and "How do not need Internet access to function. The HP LaserJet 3020 all-in-one of the following browsers: ● Microsoft Internet...a computer, or when the device is connected to Hewlett-Packard, select hp LaserJet 3020 or hp LaserJet 3030, and then select hp Toolbox. For more information, see Other links. Note To view the hp toolbox Open the HP toolbox in one does not include faxing capabilities. ● Monitor the device...
... or the device control panel ENWW Note Supported operating systems The HP toolbox is supported for print, fax, copy, and scan. ● View troubleshooting and "How do not need Internet access to function. The HP LaserJet 3020 all-in-one of the following browsers: ● Microsoft Internet...a computer, or when the device is connected to Hewlett-Packard, select hp LaserJet 3020 or hp LaserJet 3030, and then select hp Toolbox. For more information, see Other links. Note To view the hp toolbox Open the HP toolbox in one does not include faxing capabilities. ● Monitor the device...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 23
...functions and features, see the fax guide. ENWW Using the hp toolbox (Windows) 13 Note Note The hp toolbox sections The HP toolbox contains the following sections: ● Status tab ● Fax tab (available for the device. tab ● Troubleshooting tab ● Documentation tab Other links Each page in -...to use a dial-up Status Alerts. You must connect before you use any accessories that are available for the HP LaserJet 3030 all -in-one only) ● Scan to the HP website for device registration and device support, and links for the device. If you can turn alerts on the...
...functions and features, see the fax guide. ENWW Using the hp toolbox (Windows) 13 Note Note The hp toolbox sections The HP toolbox contains the following sections: ● Status tab ● Fax tab (available for the device. tab ● Troubleshooting tab ● Documentation tab Other links Each page in -...to use a dial-up Status Alerts. You must connect before you use any accessories that are available for the HP LaserJet 3030 all -in-one only) ● Scan to the HP website for device registration and device support, and links for the device. If you can turn alerts on the...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 112
See Device media specifications for more information. See HP LaserJet print cartridges for more information. Adjust the print density and turn off EconoMode in the device properties. Toner specks ● The media might need... the use of uninterrupted power supply (UPS) batterybackup devices or surge suppressors with this device. See Device media specifications for instructions. 102 Chapter 8 Troubleshooting ENWW If the whole page is light, the print density adjustment is low. Print quality is unacceptable Note This section provides information about identifying and...
See Device media specifications for more information. See HP LaserJet print cartridges for more information. Adjust the print density and turn off EconoMode in the device properties. Toner specks ● The media might need... the use of uninterrupted power supply (UPS) batterybackup devices or surge suppressors with this device. See Device media specifications for instructions. 102 Chapter 8 Troubleshooting ENWW If the whole page is light, the print density adjustment is low. Print quality is unacceptable Note This section provides information about identifying and...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 176
...speed 129 starting a job 50 troubleshooting 112, 113, 114, 118 creases, troubleshooting 107 critical error messages 109 crooked printing 96 curled media 96 curling, troubleshooting 107 custom media printing 39 ..., 141 default settings adjusting 22 restoring 15 device control panel components 6, 7 HP LaserJet 3020 all-in-one 6 HP LaserJet 3030 all-in-one 7 key-press volume, adjusting 17 languages, changing 16 location... 131 resolution 131 speed 131 FCC regulations 134 features 4 feeding manually 20 Finland laser statement 139 folder, scanning to 65 forms printing 38 service information 159 G glass...
...speed 129 starting a job 50 troubleshooting 112, 113, 114, 118 creases, troubleshooting 107 critical error messages 109 crooked printing 96 curled media 96 curling, troubleshooting 107 custom media printing 39 ..., 141 default settings adjusting 22 restoring 15 device control panel components 6, 7 HP LaserJet 3020 all-in-one 6 HP LaserJet 3030 all-in-one 7 key-press volume, adjusting 17 languages, changing 16 location... 131 resolution 131 speed 131 FCC regulations 134 features 4 feeding manually 20 Finland laser statement 139 folder, scanning to 65 forms printing 38 service information 159 G glass...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 177
... HP LaserJet 3030 all -in -one package contents 2 HP LaserJet Fax 8 HP LaserJet Printer Family Print Media Guide 27 HP LaserJet Scan software, scanning with 68 HP limited warranty statement 147 HP repair services 156 HP SupportPack 158 HP toolbox 8 humidity specifications 127 I IC CS-03 requirements 136 image quality, troubleshooting black... L labels media sizes and weights 9 printing 36 specifications for 28 language for device control panel display changing 16 laser safety statement 138 length, device 127 letterhead, printing 38 life expectancy for print cartridges 152 light copying 118 light ...
... HP LaserJet 3030 all -in -one package contents 2 HP LaserJet Fax 8 HP LaserJet Printer Family Print Media Guide 27 HP LaserJet Scan software, scanning with 68 HP limited warranty statement 147 HP repair services 156 HP SupportPack 158 HP toolbox 8 humidity specifications 127 I IC CS-03 requirements 136 image quality, troubleshooting black... L labels media sizes and weights 9 printing 36 specifications for 28 language for device control panel display changing 16 laser safety statement 138 length, device 127 letterhead, printing 38 life expectancy for print cartridges 152 light copying 118 light ...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 179
... 119 reducing copies 53 regulatory information 133 repackaging guidelines 156 repair services 156 repeating defects, troubleshooting 105 replacement parts, ordering 151 replacing ADF pickup roller assembly 85 resolution faxing 131 printing ...book 59, 74 books 74 canceling 67 color 77 error messages 123 grayscale 78 HP Director 71 LaserJet Scan 68 loading originals 62 margins 129 methods 64 OCR, using 76 page-by... 158 FCC Part 68 requirements 134 FCC regulations 134 Finland laser 139 IC CS-03 requirements 136 Korean EMI 139 laser safety 138 telephone consumer protection act 136 warranty 147 storage...
... 119 reducing copies 53 regulatory information 133 repackaging guidelines 156 repair services 156 repeating defects, troubleshooting 105 replacement parts, ordering 151 replacing ADF pickup roller assembly 85 resolution faxing 131 printing ...book 59, 74 books 74 canceling 67 color 77 error messages 123 grayscale 78 HP Director 71 LaserJet Scan 68 loading originals 62 margins 129 methods 64 OCR, using 76 page-by... 158 FCC Part 68 requirements 134 FCC regulations 134 Finland laser 139 IC CS-03 requirements 136 Korean EMI 139 laser safety 138 telephone consumer protection act 136 warranty 147 storage...
Service Manual
Page 8
...line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages ...193 Alert and warning messages 193 Critical error ...check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions ...262 ...
...line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages ...193 Alert and warning messages 193 Critical error ...check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions ...262 ...
Service Manual
Page 51
..., and then press MENU/ENTER. 3. Control-panel menu structure Use the following hierarchical diagram of the control-panel menu structure to make changes to the HP LaserJet 3020 because that product does not have fax capabilities. To print the control-panel menu structure 1. Press MENU/ENTER. 2. Table 2-1. For example, the Fax Job... then press MENU/ENTER. Use the < or > button to scroll to select one of the options from the submenu, and then press MENU/ENTER. 4. See Troubleshooting tools for instructions.
..., and then press MENU/ENTER. 3. Control-panel menu structure Use the following hierarchical diagram of the control-panel menu structure to make changes to the HP LaserJet 3020 because that product does not have fax capabilities. To print the control-panel menu structure 1. Press MENU/ENTER. 2. Table 2-1. For example, the Fax Job... then press MENU/ENTER. Use the < or > button to scroll to select one of the options from the submenu, and then press MENU/ENTER. 4. See Troubleshooting tools for instructions.
Service Manual
Page 81
To remove the existing assembly, follow these instructions. 1. Figure 3-32. Replacing the ADF input tray HP LaserJet 3015 ADF output bin 1. Replacing the ADF output bin HP LaserJet 3020 and 3030 ADF pickup roller If the ADF has trouble picking paper, see Troubleshooting to try to turn off of the product. If necessary, replace the ADF pickup...
To remove the existing assembly, follow these instructions. 1. Figure 3-32. Replacing the ADF input tray HP LaserJet 3015 ADF output bin 1. Replacing the ADF output bin HP LaserJet 3020 and 3030 ADF pickup roller If the ADF has trouble picking paper, see Troubleshooting to try to turn off of the product. If necessary, replace the ADF pickup...
Service Manual
Page 121
...For service purposes, the upper part of field replaceable parts (FRUs) only. See Printer main input tray (all media from the laser/ scanner assembly. Certain functional checks during troubleshooting must be performed with magnetic tip ● Small flat-blade screwdriver ● #8 and #10 torx screwdrivers ● Needle-nose... ENWW Removal and replacement strategy 103 CAUTION CAUTION Note Hint CAUTION This chapter documents the removal and replacement of the HP LaserJet 3015, 3020, and 3030 is generally the reverse of removal. Reinstallation is , in the product can result.
...For service purposes, the upper part of field replaceable parts (FRUs) only. See Printer main input tray (all media from the laser/ scanner assembly. Certain functional checks during troubleshooting must be performed with magnetic tip ● Small flat-blade screwdriver ● #8 and #10 torx screwdrivers ● Needle-nose... ENWW Removal and replacement strategy 103 CAUTION CAUTION Note Hint CAUTION This chapter documents the removal and replacement of the HP LaserJet 3015, 3020, and 3030 is generally the reverse of removal. Reinstallation is , in the product can result.