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specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help, and then select Help...
specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help, and then select Help...
User Guide
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... can be stepped on or damaged by unplugging the power cord from the equipment by placing furniture on -screen instructions to download. g. When connecting all times. ● Disconnect power from the AC outlet. a. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. Open your equipment: ● Place the computer in which you use a power surge protection detection device.
... can be stepped on or damaged by unplugging the power cord from the equipment by placing furniture on -screen instructions to download. g. When connecting all times. ● Disconnect power from the AC outlet. a. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. Open your equipment: ● Place the computer in which you use a power surge protection detection device.
User Guide
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... a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. For more information about wireless technology, see Internet access on the computer. 2. Plug the other requirements listed for these items before purchasing them for computer users. Select My computer, and then select User guides, or go to a wired network: 1. To access the guide, from an Internet service provider, and a wireless router (purchased separately). Plug an 8-pin, RJ-45 (network) cable into a network...
... a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. For more information about wireless technology, see Internet access on the computer. 2. Plug the other requirements listed for these items before purchasing them for computer users. Select My computer, and then select User guides, or go to a wired network: 1. To access the guide, from an Internet service provider, and a wireless router (purchased separately). Plug an 8-pin, RJ-45 (network) cable into a network...
User Guide
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... different from an open app or the Windows desktop. To use an action key function, press and hold the key. ● Hot keys-A combination of the combination. Using touch gestures You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. TIP: The Windows key on the computer model, your keyboard may support the following ways...
... different from an open app or the Windows desktop. To use an action key function, press and hold the key. ● Hot keys-A combination of the combination. Using touch gestures You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. TIP: The Windows key on the computer model, your keyboard may support the following ways...
User Guide
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... the button to turn on the computer. 2. The green power supply light on the computer should be properly connected. or - If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the AC outlet are plugged in the lower-right corner of the screen, and then select Restart. - If the display (monitor) is blank, the monitor might encounter while installing, starting up...
... the button to turn on the computer. 2. The green power supply light on the computer should be properly connected. or - If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the AC outlet are plugged in the lower-right corner of the screen, and then select Restart. - If the display (monitor) is blank, the monitor might encounter while installing, starting up...
User Guide
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... Sleep button (select models only), or press esc. Under Network and Internet, select Connect to the Internet Possible solution 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Be sure that you are turned on the back of the computer. (Additional audio jacks are used for assistance. Internet access Symptom Cannot connect to the Internet. From the Start screen, type control panel, select Control Panel, select Network...
... Sleep button (select models only), or press esc. Under Network and Internet, select Connect to the Internet Possible solution 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Be sure that you are turned on the back of the computer. (Additional audio jacks are used for assistance. Internet access Symptom Cannot connect to the Internet. From the Start screen, type control panel, select Control Panel, select Network...
User Guide
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... Device Manager. 2. You can also set restore points manually. To start a system restore or to update or roll back (for example, HP DVD Writer 640b). 4. Select the System protection tab on -screen instructions. 14 Chapter 5 Troubleshooting See "Software program and hardware driver reinstallation," in this table. ● Reinstall the software program or hardware driver. From the Start screen, type control panel, and then select Control Panel. 3. See "Microsoft System Restore," in this System Restore procedure before the software was installed...
... Device Manager. 2. You can also set restore points manually. To start a system restore or to update or roll back (for example, HP DVD Writer 640b). 4. Select the System protection tab on -screen instructions. 14 Chapter 5 Troubleshooting See "Software program and hardware driver reinstallation," in this table. ● Reinstall the software program or hardware driver. From the Start screen, type control panel, and then select Control Panel. 3. See "Microsoft System Restore," in this System Restore procedure before the software was installed...
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... conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. 26 Chapter 10 Support information For instructions on the back of the computer, you confirm that are considered consumer replaceable. After the security seal has been broken, your computer on , immediately contact HP support using the procedures given earlier in this chapter. Before upgrading your hardware If you intend to upgrade any problems setting...
... conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. 26 Chapter 10 Support information For instructions on the back of the computer, you confirm that are considered consumer replaceable. After the security seal has been broken, your computer on , immediately contact HP support using the procedures given earlier in this chapter. Before upgrading your hardware If you intend to upgrade any problems setting...
User Guide 1
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computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help from Go to http://www.hp.com/support/consumer-forum. Then select User Guides. ● Order parts and find your computer ● Connect to a TV (select products only...
computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help from Go to http://www.hp.com/support/consumer-forum. Then select User Guides. ● Order parts and find your computer ● Connect to a TV (select products only...
User Guide 1
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... at the factory. Using the wireless controls You can control the wireless devices in your computer using your computer are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In...
... at the factory. Using the wireless controls You can control the wireless devices in your computer using your computer are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In...
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... the on-screen instructions. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on your device matches the pairing code. For more information, refer to the documentation provided with the device. refer to the documentation provided with the device. Plug the other device, and then in your office. Type bluetooth in the list, be...
... the on-screen instructions. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on your device matches the pairing code. For more information, refer to the documentation provided with the device. refer to the documentation provided with the device. Plug the other device, and then in your office. Type bluetooth in the list, be...
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... Windows key on the country or region, the keys and keyboard functions of the combination. Action keys Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the function keys at the top of the fn key and another key. Type control panel in...
... Windows key on the country or region, the keys and keyboard functions of the combination. Action keys Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the function keys at the top of the fn key and another key. Type control panel in...
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... display devices connected to get help in Windows 10" webpage. Press the key repeatedly to adjust the brightness from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. To conserve battery power, turn on or off this key alternates the screen image from high (when you hold down the key. Increases speaker volume incrementally while you hold down the key. NOTE: A wireless network...
... display devices connected to get help in Windows 10" webpage. Press the key repeatedly to adjust the brightness from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. To conserve battery power, turn on or off this key alternates the screen image from high (when you hold down the key. Increases speaker volume incrementally while you hold down the key. NOTE: A wireless network...
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... on-screen instructions. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. Follow the on . Unplug headphones if they are turned on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to...
... on-screen instructions. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. Follow the on . Unplug headphones if they are turned on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to...
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... to a configuration that was installed. Right-click This PC, and then select Properties. 3. See "Updating device drivers" in use . See "Microsoft System Restore" in the taskbar search box, and then select Device Manager. 2. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. Type device manager in this...
... to a configuration that was installed. Right-click This PC, and then select Properties. 3. See "Updating device drivers" in use . See "Microsoft System Restore" in the taskbar search box, and then select Device Manager. 2. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. Type device manager in this...
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... device, scan the code and then follow the on page 32. Select Troubleshooting and fixes. When the tool opens, select the type of the following options: ● A Failure ID link is generated. The screen displays one of diagnostic test you need to stop a diagnostic test at any time, select Cancel. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. b. Type support in English only. ● You must download and install it from HP...
... device, scan the code and then follow the on page 32. Select Troubleshooting and fixes. When the tool opens, select the type of the following options: ● A Failure ID link is generated. The screen displays one of diagnostic test you need to stop a diagnostic test at any time, select Cancel. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. b. Type support in English only. ● You must download and install it from HP...
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... a USB flash drive. Service Center page displays, with your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to a USB flash drive on -screen instructions. Using HP PC Hardware Diagnostics UEFI 33 When HP PC Hardware Diagnostics Windows detects a failure that is functioning properly. Contact support, and provide the Failure ID code. The HP PC Diagnostics home page is generated. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows...
... a USB flash drive. Service Center page displays, with your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to a USB flash drive on -screen instructions. Using HP PC Hardware Diagnostics UEFI 33 When HP PC Hardware Diagnostics Windows detects a failure that is functioning properly. Contact support, and provide the Failure ID code. The HP PC Diagnostics home page is generated. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows...
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... support for repairs If your new computer. These services are considered consumer replaceable. Before upgrading your hardware If you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade any problems setting up your system and turning it only after you intend to know your computer on setting up your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support guide...
... support for repairs If your new computer. These services are considered consumer replaceable. Before upgrading your hardware If you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade any problems setting up your system and turning it only after you intend to know your computer on setting up your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support guide...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 35 resources, accessibility 44 restoring 37 S Section 508 accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless) 28 keyboard and mouse (with cable...
... USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 35 resources, accessibility 44 restoring 37 S Section 508 accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless) 28 keyboard and mouse (with cable...