User Guide
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... access links to access product documentation, specifications, and guides. PC Tools Click PC Tools to access utilities to view a list of all the products that Gateway supports. Product Support Click Product Support to help you manage your computer. 4 www.gateway.com Downloads Click Downloads, then click My Downloads to get a list of Gateway telephone numbers for BIOS and driver upgrades. Click All Downloads to walk through the reference area to locate an article specific to locate...
... access links to access product documentation, specifications, and guides. PC Tools Click PC Tools to access utilities to view a list of all the products that Gateway supports. Product Support Click Product Support to help you manage your computer. 4 www.gateway.com Downloads Click Downloads, then click My Downloads to get a list of Gateway telephone numbers for BIOS and driver upgrades. Click All Downloads to walk through the reference area to locate an article specific to locate...
User Guide
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... and port locations may vary from the illustration below. Chapter 2: Checking Out Your Gateway Computer Desktop PC Front Your computer includes the following components. DVD/CD drive DVD/CD drive (optional) Diskette drive (optional) USB port (optional) Hard drive access indicator Memory card reader (optional) Power button/ Power indicator USB ports (optional) IEEE 1394 ports (optional) Web Site: Online Support: Tech Support Hours: 5am to 12pm PST Gateway help resources and Customer Care information USB ports (optional) Microphone Headphone jack Model: S/No: Model and serial number 10...
... and port locations may vary from the illustration below. Chapter 2: Checking Out Your Gateway Computer Desktop PC Front Your computer includes the following components. DVD/CD drive DVD/CD drive (optional) Diskette drive (optional) USB port (optional) Hard drive access indicator Memory card reader (optional) Power button/ Power indicator USB ports (optional) IEEE 1394 ports (optional) Web Site: Online Support: Tech Support Hours: 5am to 12pm PST Gateway help resources and Customer Care information USB ports (optional) Microphone Headphone jack Model: S/No: Model and serial number 10...
User Guide
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... your model and serial number. You can also configure the power button to access Gateway's Web site and Gateway Customer Care. Plug a microphone into this jack. Turns on when the hard drive is turned on page 32. The button lights when the computer is accessed. Contains your drive type and for more information, see "Identifying drive types" on page 32. Desktop PC Front Component DVD/CD drive Diskette drive (optional) USB port (optional) Hard drive access indicator USB ports (optional) IEEE 1394 ports (optional) Media card reader (optional) Power button / Power indicator...
... your model and serial number. You can also configure the power button to access Gateway's Web site and Gateway Customer Care. Plug a microphone into this jack. Turns on when the hard drive is turned on page 32. The button lights when the computer is accessed. Contains your drive type and for more information, see "Identifying drive types" on page 32. Desktop PC Front Component DVD/CD drive Diskette drive (optional) USB port (optional) Hard drive access indicator USB ports (optional) IEEE 1394 ports (optional) Media card reader (optional) Power button / Power indicator...
User Guide
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... on the screen, write down the exact message. Type the keyword troubleshooting in a program, see "First steps" on and while the modem cable and the power cord are connected. ■ Make sure that you performed and make sure that all connections are secure. ■ Make sure that your hard drive is turned on page 60. Help and Support For more information about troubleshooting, click Start, then...
... on the screen, write down the exact message. Type the keyword troubleshooting in a program, see "First steps" on and while the modem cable and the power cord are connected. ■ Make sure that you performed and make sure that all connections are secure. ■ Make sure that your hard drive is turned on page 60. Help and Support For more information about troubleshooting, click Start, then...
User Guide
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... Support. Type the keyword troubleshooting connections in your residence or at your local telephone service ■ The condition of the Internet computers to browse the Internet This problem can affect Internet performance: ■ The condition of graphics and multimedia on Web pages ■ Having multiple Web browsers open the browser. Contact your ISP is plugged into the modem jack and not the Ethernet network...
... Support. Type the keyword troubleshooting connections in your residence or at your local telephone service ■ The condition of the Internet computers to browse the Internet This problem can affect Internet performance: ■ The condition of graphics and multimedia on Web pages ■ Having multiple Web browsers open the browser. Contact your ISP is plugged into the modem jack and not the Ethernet network...
User Guide
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... enough memory" error message Close all messages are set correctly. 68 www.gateway.com You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is connected to temporarily disable the service. Type the keyword memory error in the My Computer window ■ Reboot your computer. Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into...
... enough memory" error message Close all messages are set correctly. 68 www.gateway.com You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is connected to temporarily disable the service. Type the keyword memory error in the My Computer window ■ Reboot your computer. Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into...
User Guide
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... establishes connection speeds and communication protocols. To turn down the modem volume: 1 Click Start, then click Control Panel. Troubleshooting 4 Click your hard drive. Help and Support For more information, see "Adjusting the color depth" in the Search box , then click the arrow. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com 71 The Modem Properties dialog box opens. 5 Click the Diagnostic...
... establishes connection speeds and communication protocols. To turn down the modem volume: 1 Click Start, then click Control Panel. Troubleshooting 4 Click your hard drive. Help and Support For more information, see "Adjusting the color depth" in the Search box , then click the arrow. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com 71 The Modem Properties dialog box opens. 5 Click the Diagnostic...
User Guide
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If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to press after adding paper. See the printer documentation for instructions for instructions on installing the printer driver. Troubleshooting To set to work offline. The Printers and Faxes window opens. 3 Right-click the name of the printer you may want to add additional memory to use. The Control Panel window opens. If your Control Panel is online. To...
If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to press after adding paper. See the printer documentation for instructions for instructions on installing the printer driver. Troubleshooting To set to work offline. The Printers and Faxes window opens. 3 Right-click the name of the printer you may want to add additional memory to use. The Control Panel window opens. If your Control Panel is online. To...
User Guide
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... and hire a licensed installer. Business networks are built using Standard or Fast Ethernet components. Create a wired Ethernet network if: ■ You are building a new home or your home or office. Important Check local code requirements before installing Ethernet cable or other network types. A DHCP network configuration uses a router to automatically assign IP addresses to build computer networks in each computer or network device. 88 www.gateway.com This connection type is more important...
... and hire a licensed installer. Business networks are built using Standard or Fast Ethernet components. Create a wired Ethernet network if: ■ You are building a new home or your home or office. Important Check local code requirements before installing Ethernet cable or other network types. A DHCP network configuration uses a router to automatically assign IP addresses to build computer networks in each computer or network device. 88 www.gateway.com This connection type is more important...
User Guide
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... LAN IP Address 104 laser printer 17 LCD panel cleaning 46 troubleshooting 64, 71 lights See indicators line in jack 13 line out jack 13 M maintenance cleaning case 45 cleaning component exteriors 45 cleaning computer display 46 cleaning computer screen 46 cleaning keyboard 46 cleaning mouse 46 protecting from viruses 43 mapping network drives 112 memory adding 54 installing 54 purchasing 16 replacing 54 troubleshooting 68 www.gateway...
... LAN IP Address 104 laser printer 17 LCD panel cleaning 46 troubleshooting 64, 71 lights See indicators line in jack 13 line out jack 13 M maintenance cleaning case 45 cleaning component exteriors 45 cleaning computer display 46 cleaning computer screen 46 cleaning keyboard 46 cleaning mouse 46 protecting from viruses 43 mapping network drives 112 memory adding 54 installing 54 purchasing 16 replacing 54 troubleshooting 68 www.gateway...
User Guide
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... screen 176 Cleaning the mouse 177 12 Restoring Software 179 Using the Restoration CDs 180 Reinstalling device drivers 181 Updating device drivers 183 Reinstalling programs 184 Reinstalling Windows 186 13 Upgrading Your Computer 189 Selecting a place to work 190 Gathering the tools you need 190 Preventing static electricity discharge 191 Opening the case 192 Removing the side panel 192 Removing the front bezel 195 Closing the case 196 Replacing the side panel 196 Replacing...
... screen 176 Cleaning the mouse 177 12 Restoring Software 179 Using the Restoration CDs 180 Reinstalling device drivers 181 Updating device drivers 183 Reinstalling programs 184 Reinstalling Windows 186 13 Upgrading Your Computer 189 Selecting a place to work 190 Gathering the tools you need 190 Preventing static electricity discharge 191 Opening the case 192 Removing the side panel 192 Removing the front bezel 195 Closing the case 196 Replacing the side panel 196 Replacing...
User Guide
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... operating in the United States. If your area. PS/2 keyboard port USB ports Serial port Monitor ports Audio jacks Modem jack Plug a PS/2 keyboard into this jack. Plug a 10/100 Ethernet network cable into this port. Plug USB (Universal Serial Bus) devices (such as a printer) into this connector. For more information, see "Installing a printer, scanner, or other peripheral device" on page 24. Plug a microphone, speakers, or headphones into these ports. Back Component Power connector Voltage switch PS/2 mouse port Icon Description Plug the power cable...
... operating in the United States. If your area. PS/2 keyboard port USB ports Serial port Monitor ports Audio jacks Modem jack Plug a PS/2 keyboard into this jack. Plug a 10/100 Ethernet network cable into this port. Plug USB (Universal Serial Bus) devices (such as a printer) into this connector. For more information, see "Installing a printer, scanner, or other peripheral device" on page 24. Plug a microphone, speakers, or headphones into these ports. Back Component Power connector Voltage switch PS/2 mouse port Icon Description Plug the power cable...
User Guide
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... computer to Step 5. - www.gateway.com 183 Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. Depending on -screen instructions. If you have an Internet service provider, the update utility works by clicking Yes, I accept it, then clicking Continue. 6 Click Personal / Home Use, then click Continue. If the program does not start automatically, go to complete the installation. The Connect window opens. 9 Install available updated device drivers by following the on...
... computer to Step 5. - www.gateway.com 183 Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. Depending on -screen instructions. If you have an Internet service provider, the update utility works by clicking Yes, I accept it, then clicking Continue. 6 Click Personal / Home Use, then click Continue. If the program does not start automatically, go to complete the installation. The Connect window opens. 9 Install available updated device drivers by following the on...
User Guide
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... while the setup program copies files to continue. 8 Select 2. If an Advanced Menu option appears and your hard drive. Normal installation of Windows w/ special HDD controllers. 12 When prompted, remove the red Drivers CD and insert the blue Operating System CD into the CD or DVD drive, then press any key to your computer does have a hard drive that requires a special hard drive driver, for example a Serial ATA drive, select 2. www.gateway.com...
... while the setup program copies files to continue. 8 Select 2. If an Advanced Menu option appears and your hard drive. Normal installation of Windows w/ special HDD controllers. 12 When prompted, remove the red Drivers CD and insert the blue Operating System CD into the CD or DVD drive, then press any key to your computer does have a hard drive that requires a special hard drive driver, for example a Serial ATA drive, select 2. www.gateway.com...
User Guide
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Dispose of used batteries following the instructions in "Removing the side panel" on page 192. 5 For more stability, place your computer. 4 Remove the side panel by the manufacturer. To avoid scratching the case, place it on its side. To replace the battery: 1 Open the BIOS Setup utility using the instructions in "Using the BIOS Setup utility" on page 238. 2 Write down all the values in the menus and submenus, then exit...
Dispose of used batteries following the instructions in "Removing the side panel" on page 192. 5 For more stability, place your computer. 4 Remove the side panel by the manufacturer. To avoid scratching the case, place it on its side. To replace the battery: 1 Open the BIOS Setup utility using the instructions in "Using the BIOS Setup utility" on page 238. 2 Write down all the values in the menus and submenus, then exit...
User Guide
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... case in "Checking Out Your Gateway Computer" on page 1. ■ Make sure that the modem cable is disabled before using the modem. See the jack location for a dial tone by plugging a working telephone into the modem jack and not the Ethernet network jack. To check the dialing properties: 1 Click Start, then click Control Panel. www.gateway.com 229 Troubleshooting Help and Support For more information about troubleshooting memory errors, click Start...
... case in "Checking Out Your Gateway Computer" on page 1. ■ Make sure that the modem cable is disabled before using the modem. See the jack location for a dial tone by plugging a working telephone into the modem jack and not the Ethernet network jack. To check the dialing properties: 1 Click Start, then click Control Panel. www.gateway.com 229 Troubleshooting Help and Support For more information about troubleshooting memory errors, click Start...
User Guide
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... installing the printer driver. See the documentation that the electrical outlet is working by plugging a working device, such as Default Printer. ■ Make sure that the printer is online. Chapter 12: Troubleshooting Printer Printer will not print ■ Make sure that the cable between the printer and your computer is connected securely to the correct port. ■ Check the port and cable for instructions on to test...
... installing the printer driver. See the documentation that the electrical outlet is working by plugging a working device, such as Default Printer. ■ Make sure that the printer is online. Chapter 12: Troubleshooting Printer Printer will not print ■ Make sure that the cable between the printer and your computer is connected securely to the correct port. ■ Check the port and cable for instructions on to test...
User Guide
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... to add additional memory to clear the check mark. The Control Panel window opens. If your speaker connections. See the printer documentation for more information, see the speaker setup poster to check your Control Panel is in the Search box , then click the arrow. ■ Wait until files have an online/offline button that you are turned up. Sound You are not getting sound from the speakers ■ Make...
... to add additional memory to clear the check mark. The Control Panel window opens. If your speaker connections. See the printer documentation for more information, see the speaker setup poster to check your Control Panel is in the Search box , then click the arrow. ■ Wait until files have an online/offline button that you are turned up. Sound You are not getting sound from the speakers ■ Make...
User Guide
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... Support For more information about sound troubleshooting, click Start, then click Help and Support. To open BIOS Setup utility: 1 Restart your computer. Using the BIOS Setup utility The BIOS Setup utility stores the basic settings for optimal performance. Caution The options in the BIOS Setup utility have been set at the factory for your computer. 2 During the restart, press and hold the F1 key. These settings include basic system hardware configuration, system resource settings, and password security. Before changing any settings...
... Support For more information about sound troubleshooting, click Start, then click Help and Support. To open BIOS Setup utility: 1 Restart your computer. Using the BIOS Setup utility The BIOS Setup utility stores the basic settings for optimal performance. Caution The options in the BIOS Setup utility have been set at the factory for your computer. 2 During the restart, press and hold the F1 key. These settings include basic system hardware configuration, system resource settings, and password security. Before changing any settings...
User Guide
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... PDA memory cards 3, 117 peer-to-peer networking 150, 151 peripheral devices 24 photography See digital photography Pinnacle Expression 114 play button 20 playing audio CD with MusicMatch 88 audio file 80, 82 DVD 95 Media Player file 82 multimedia files 82 multi-player games 141 Windows Media Player file 82 Plug and Play devices USB support for 24 pointer 22 moving 23 ports See connections power advanced settings...
... PDA memory cards 3, 117 peer-to-peer networking 150, 151 peripheral devices 24 photography See digital photography Pinnacle Expression 114 play button 20 playing audio CD with MusicMatch 88 audio file 80, 82 DVD 95 Media Player file 82 multimedia files 82 multi-player games 141 Windows Media Player file 82 Plug and Play devices USB support for 24 pointer 22 moving 23 ports See connections power advanced settings...