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Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11...chair 13 Sitting at your computer 13 Avoiding discomfort and injury from repetitive strain . . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial-up modem 16 Starting your computer 16 ...
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11...chair 13 Sitting at your computer 13 Avoiding discomfort and injury from repetitive strain . . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial-up modem 16 Starting your computer 16 ...
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... a power surge, the voltage level of tasks. Make sure that has an antenna/cable TV jack. Protect your computer by connecting them from power source problems Warning High voltages can enter your computer through both the surge protector and the modem. Avoiding discomfort and injury from repetitive strain • Vary your...
... a power surge, the voltage level of tasks. Make sure that has an antenna/cable TV jack. Protect your computer by connecting them from power source problems Warning High voltages can enter your computer through both the surge protector and the modem. Avoiding discomfort and injury from repetitive strain • Vary your...
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... on the Internet. Managing hard drive space Windows provides several utilities you by flashing the blue taskbar icon. www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools, then click BigFix. 2 To learn more about ...on that icon to check hard drive space, delete unnecessary files, defragment files, and back up files. 63 Whenever BigFix detects a problem, it alerts you can use to open BigFix. It automatically gathers information about BigFix, click Help, then click Tutorial.
... on the Internet. Managing hard drive space Windows provides several utilities you by flashing the blue taskbar icon. www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools, then click BigFix. 2 To learn more about ...on that icon to check hard drive space, delete unnecessary files, defragment files, and back up files. 63 Whenever BigFix detects a problem, it alerts you can use to open BigFix. It automatically gathers information about BigFix, click Help, then click Tutorial.
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...drive later (the next time you restart your computer). The Computer window opens. 2 Right-click the drive that are found . 4 Correct any problems that you want to run Error-checking once a week. Important Error checking cannot scan a drive while the drive is checked for errors. If... you use Error-checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. This process may be adequate. CHAPTER 5: Maintaining Your Computer ...
...drive later (the next time you restart your computer). The Computer window opens. 2 Right-click the drive that are found . 4 Correct any problems that you want to run Error-checking once a week. Important Error checking cannot scan a drive while the drive is checked for errors. If... you use Error-checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. This process may be adequate. CHAPTER 5: Maintaining Your Computer ...
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...about preventing damage from static electricity, see the program's printed documentation or the online help Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are... guidelines While troubleshooting your computer, follow these things first: • Make sure that the power cord is connected to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped...
...about preventing damage from static electricity, see the program's printed documentation or the online help Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are... guidelines While troubleshooting your computer, follow these things first: • Make sure that the power cord is connected to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped...
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www.gateway.com Troubleshooting Troubleshooting topics are trying to play a DVD, make sure that the drive is facing up, then try again. • Try a different disc. CD ..." on page 78. To identify your drive type, see "Cleaning optical discs" on page 24. • Your computer may not be experiencing some temporary memory problems. Shut down and restart your computer, then enter the BIOS Setup utility by the CD or DVD drive. • If you have copy protection software.
www.gateway.com Troubleshooting Troubleshooting topics are trying to play a DVD, make sure that the drive is facing up, then try again. • Try a different disc. CD ..." on page 78. To identify your drive type, see "Cleaning optical discs" on page 24. • Your computer may not be experiencing some temporary memory problems. Shut down and restart your computer, then enter the BIOS Setup utility by the CD or DVD drive. • If you have copy protection software.
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...see an "Insufficient disk space" error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on fixing hard drive problems, see "Deleting unnecessary files" on page 64. Caution All deleted files will be accessed, or you empty the Recycle Bin. • Save...files, see "Checking the hard drive for errors" on page 64. www.gateway.com Hard drive You see a "Data error" message • This may need to reinstall the operating system. To fix hard drive problems, run the error checking program. Help For more information about file management, ...
...see an "Insufficient disk space" error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on fixing hard drive problems, see "Deleting unnecessary files" on page 64. Caution All deleted files will be accessed, or you empty the Recycle Bin. • Save...files, see "Checking the hard drive for errors" on page 64. www.gateway.com Hard drive You see a "Data error" message • This may need to reinstall the operating system. To fix hard drive problems, run the error checking program. Help For more information about file management, ...
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... press ENTER. You cannot connect to the Internet • If you have been made correctly. • Make sure that the connections have a problem with your Internet service provider (ISP) is having technical difficulties. 80 If the error message still appears, disconnect from the ISP connection and close your...correctly. - OR If you are unable to make sure that you still get the error, your setup poster to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you are using a cable or DSL modem, make sure that the modem ...
... press ENTER. You cannot connect to the Internet • If you have been made correctly. • Make sure that the connections have a problem with your Internet service provider (ISP) is having technical difficulties. 80 If the error message still appears, disconnect from the ISP connection and close your...correctly. - OR If you are unable to make sure that you still get the error, your setup poster to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you are using a cable or DSL modem, make sure that the modem ...
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... only on your computer and unplug the keyboard. Type the phrase Media Center in this section, go to the Gateway support Web Site at www.gateway.com. Media Center This section only covers problems relating to Media Center mode. Media Center mode is not covered in the Search Help box, then press ENTER...
... only on your computer and unplug the keyboard. Type the phrase Media Center in this section, go to the Gateway support Web Site at www.gateway.com. Media Center This section only covers problems relating to Media Center mode. Media Center mode is not covered in the Search Help box, then press ENTER...
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... connect the S-Video cable from the computer's S-Video Out port to the TV's S-Video In port. A loose cable connection can cause problems and affect the video quality. The Media Center video display will look better on a newer model TV. 83 Although they offer excellent resolutions and...) port to make colorful motion video look readable. Many TVs do not make static white backgrounds with black text look its best. Gateway recommends using high-quality video cables that your TV does not have more information about changing the screen resolution, see the "Customizing Windows...
... connect the S-Video cable from the computer's S-Video Out port to the TV's S-Video In port. A loose cable connection can cause problems and affect the video quality. The Media Center video display will look better on a newer model TV. 83 Although they offer excellent resolutions and...) port to make colorful motion video look readable. Many TVs do not make static white backgrounds with black text look its best. Gateway recommends using high-quality video cables that your TV does not have more information about changing the screen resolution, see the "Customizing Windows...
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www.gateway.com You want to play recorded programs on other computers • A DVR-MS file recorded to DVD can be replayed on another computer running Media ..., then press ENTER. You see a "Not enough memory" error message • Close all programs, then restart your system memory. Memory card reader Drive letters for problems. Your computer restarts and runs the memory diagnostics.
www.gateway.com You want to play recorded programs on other computers • A DVR-MS file recorded to DVD can be replayed on another computer running Media ..., then press ENTER. You see a "Not enough memory" error message • Close all programs, then restart your system memory. Memory card reader Drive letters for problems. Your computer restarts and runs the memory diagnostics.
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...if that you are dialing, then click Edit. 5 Make sure that is a common problem that the connectors are free from which you are not using your telephone service. The telephone line may be ...too noisy. The problem may be with the modem at a different location). If you connect, call your telephone service. ... or printer that all screws in your ISP for line noise. www.gateway.com 4 Click the Dialing Rules tab, click the location from corrosion and all settings are correct.
...if that you are dialing, then click Edit. 5 Make sure that is a common problem that the connectors are free from which you are not using your telephone service. The telephone line may be ...too noisy. The problem may be with the modem at a different location). If you connect, call your telephone service. ... or printer that all screws in your ISP for line noise. www.gateway.com 4 Click the Dialing Rules tab, click the location from corrosion and all settings are correct.
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..., may not support 48K uploads. If your computer. • Run Windows modem diagnostics. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. • Shut down and restart your computer has a v.92 modem, the speed at which you can upload data is working and...
..., may not support 48K uploads. If your computer. • Run Windows modem diagnostics. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. • Shut down and restart your computer has a v.92 modem, the speed at which you can upload data is working and...
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...controls are turned off. Help For more information, see "Preparing for additional system recovery options, you need to check your system). Gateway provides everything you should create a set of the computer's software (also called recovering or restoring your speaker connections. • Make ...sure that the universal jacks are turned up. For more information about sound troubleshooting, click Start, then click Help and Support. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. For more information,...
...controls are turned off. Help For more information, see "Preparing for additional system recovery options, you need to check your system). Gateway provides everything you should create a set of the computer's software (also called recovering or restoring your speaker connections. • Make ...sure that the universal jacks are turned up. For more information about sound troubleshooting, click Start, then click Help and Support. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. For more information,...
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...upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your pre-installed software and device drivers using Gateway Recovery Center. 94 Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD, then recover...at the factory, see that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by returning your system to its factory condition" on page 103. • To re-install your pre-installed software and device...
...upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your pre-installed software and device drivers using Gateway Recovery Center. 94 Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD, then recover...at the factory, see that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by returning your system to its factory condition" on page 103. • To re-install your pre-installed software and device...
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... points. Type windows system restore in the Search Help box, then press ENTER. You can return to one of these restore points to -resolve software problems, you install software or device drivers. The Backup and Restore Center opens. 100 Windows automatically creates an additional restore point each day, and also each...
... points. Type windows system restore in the Search Help box, then press ENTER. You can return to one of these restore points to -resolve software problems, you install software or device drivers. The Backup and Restore Center opens. 100 Windows automatically creates an additional restore point each day, and also each...
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... The System Properties dialog box opens to its factory condition. This process is created. 5 Click OK. If you can access important files on your computer's problems are not solved by any of the window, click Create a restore point or change settings, then click Next. Recovering your system to the System Protection...
... The System Properties dialog box opens to its factory condition. This process is created. 5 Click OK. If you can access important files on your computer's problems are not solved by any of the window, click Create a restore point or change settings, then click Next. Recovering your system to the System Protection...
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.... • Make sure that you have a technical problem with it is nearby at the time of this chapter. www.gateway.com Telephone support Before calling Gateway Customer Care If you follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer ...it according to the instructions provided with your computer, follow troubleshooting steps. 105 If you did not purchase the hardware or software from Gateway, see : • Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site...
.... • Make sure that you have a technical problem with it is nearby at the time of this chapter. www.gateway.com Telephone support Before calling Gateway Customer Care If you follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer ...it according to the instructions provided with your computer, follow troubleshooting steps. 105 If you did not purchase the hardware or software from Gateway, see : • Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site...
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...orders, billing statements, warranty service, or other non-technical issues. 800-846-2000 (US) 888-387-7752 (Canada) 106 Pacific Time Gateway Customer Care telephone numbers vary by Get tutorial assistance for hearing impaired) is available: Weekdays 8:00 a.m. - 10:00 p.m. Automated troubleshooting system... Service description Use an automated menu system and your telephone keypad to find answers to common problems. How to reach 800-846-2118 (US and Canada) Telephone numbers You can access the following services through your telephone to get...
...orders, billing statements, warranty service, or other non-technical issues. 800-846-2000 (US) 888-387-7752 (Canada) 106 Pacific Time Gateway Customer Care telephone numbers vary by Get tutorial assistance for hearing impaired) is available: Weekdays 8:00 a.m. - 10:00 p.m. Automated troubleshooting system... Service description Use an automated menu system and your telephone keypad to find answers to common problems. How to reach 800-846-2118 (US and Canada) Telephone numbers You can access the following services through your telephone to get...
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...cause undesired operation. See installation instructions for information. 112 Connection to party line service is resolved. FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by the total...of devices that may be connected to an incoming call. The telephone company may request that you disconnect the equipment until the problem is subject to state tariffs. This equipment cannot be used to determine the number of devices which is designed to be ...
...cause undesired operation. See installation instructions for information. 112 Connection to party line service is resolved. FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by the total...of devices that may be connected to an incoming call. The telephone company may request that you disconnect the equipment until the problem is subject to state tariffs. This equipment cannot be used to determine the number of devices which is designed to be ...