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Contents Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring 106 Training 107 Appendix A: Legal Notices 109 Index 119 iv
Contents Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring 106 Training 107 Appendix A: Legal Notices 109 Index 119 iv
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.... • Restart your computer, then enter the BIOS Setup utility by following the instructions in the drive documentation. • Reinstall the device driver. 73 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label... is configured correctly by pressing and holding F2 while your computer. • Some music CDs have a DVD drive. www.gateway.com Troubleshooting Troubleshooting topics are enabled. • Make sure that the drive is facing up, then try again. • Try a different disc. ...
.... • Restart your computer, then enter the BIOS Setup utility by following the instructions in the drive documentation. • Reinstall the device driver. 73 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label... is configured correctly by pressing and holding F2 while your computer. • Some music CDs have a DVD drive. www.gateway.com Troubleshooting Troubleshooting topics are enabled. • Make sure that the drive is facing up, then try again. • Try a different disc. ...
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...are turned on your computer. • Make sure that the DVD program has been installed on page 61. • Reinstall the appropriate device drivers. A DVD movie will not play • Make sure that you have external speakers attached, make sure that the speakers are turned off. Occasionally...the regional code for the United States and Canada is 4. The regional code for the disc. You may not match. • Reinstall the device driver. 74 For more information, see "Adjusting the volume" on page 30. • If you have copy protection software. CHAPTER 6: Troubleshooting An ...
...are turned on your computer. • Make sure that the DVD program has been installed on page 61. • Reinstall the appropriate device drivers. A DVD movie will not play • Make sure that you have external speakers attached, make sure that the speakers are turned off. Occasionally...the regional code for the United States and Canada is 4. The regional code for the disc. You may not match. • Reinstall the device driver. 74 For more information, see "Adjusting the volume" on page 30. • If you have copy protection software. CHAPTER 6: Troubleshooting An ...
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... about changing the screen resolution, click Start, then click Help and Support. Display The screen resolution is plugged in your computer. • Reinstall the device driver. The color is not uniform • Make sure that the display warms up for bent or damaged pins. • Make sure that you are using...
... about changing the screen resolution, click Start, then click Help and Support. Display The screen resolution is plugged in your computer. • Reinstall the device driver. The color is not uniform • Make sure that the display warms up for bent or damaged pins. • Make sure that you are using...
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...; The condition of the Internet computers to which you know works to make sure that the keyboard port works. • Reinstall the keyboard device driver. Keyboard The keyboard does not work • Make sure that might be stuck, then restart your Internet service provider (ISP) is plugged in your... residence or at your ISP for technical support. Press each key to loosen a key that the keyboard cable is set up correctly. www.gateway.com Connecting to a Web site takes too long Many factors can of air with your computer. 81 For more information, see a "keyboard stuck" ...
...; The condition of the Internet computers to which you know works to make sure that the keyboard port works. • Reinstall the keyboard device driver. Keyboard The keyboard does not work • Make sure that might be stuck, then restart your Internet service provider (ISP) is plugged in your... residence or at your ISP for technical support. Press each key to loosen a key that the keyboard cable is set up correctly. www.gateway.com Connecting to a Web site takes too long Many factors can of air with your computer. 81 For more information, see a "keyboard stuck" ...
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... sure that you need to work offline: 1 Click (Start), then click Control Panel. See the printer documentation for instructions for instructions on installing the printer driver. Help For more information about printer troubleshooting, click Start, then click Help and Support. The Control Panel window opens. 2 Click Hardware and Sound, then click... at one time, you may want to add additional memory to be the default printer, then click Set as Default Printer. • Reinstall the printer driver.
... sure that you need to work offline: 1 Click (Start), then click Control Panel. See the printer documentation for instructions for instructions on installing the printer driver. Help For more information about printer troubleshooting, click Start, then click Help and Support. The Control Panel window opens. 2 Click Hardware and Sound, then click... at one time, you may want to add additional memory to be the default printer, then click Set as Default Printer. • Reinstall the printer driver.
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... recovering or restoring your system You can solve most conditions. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. For instructions, see "Adjusting the volume" on page 30. • If you need to recover... your speaker connections. • Make sure that the universal jacks are turned on page 31. Recovering your system). Gateway provides everything you are using external speakers: • Make sure that the speakers are configured correctly. For more information, see "Configuring the ...
... recovering or restoring your system You can solve most conditions. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. For instructions, see "Adjusting the volume" on page 30. • If you need to recover... your speaker connections. • Make sure that the universal jacks are turned on page 31. Recovering your system). Gateway provides everything you are using external speakers: • Make sure that the speakers are configured correctly. For more information, see "Configuring the ...
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... DVD, see "Recovering your system using the Windows DVD" on page 103. • To re-install your pre-installed software and device drivers using Gateway Recovery Center. 94 If you need to recover software that did not come pre-installed on your system, you need to its factory condition"... on page 97. Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD, then recover your pre...
... DVD, see "Recovering your system using the Windows DVD" on page 103. • To re-install your pre-installed software and device drivers using Gateway Recovery Center. 94 If you need to recover software that did not come pre-installed on your system, you need to its factory condition"... on page 97. Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD, then recover your pre...
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...expecting to need to use them later for a complete system recovery. (Your computer must have the opportunity. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. However, if you ever re-install Windows from your own set. You should ...you have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. dialog box opens. 3 Click Create system recovery discs, then click Next. 95 www...
...expecting to need to use them later for a complete system recovery. (Your computer must have the opportunity. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. However, if you ever re-install Windows from your own set. You should ...you have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. dialog box opens. 3 Click Create system recovery discs, then click Next. 95 www...
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... Next. Label the discs as you are recording multiple discs, as they are for disc 2, and so on . If you remove each disc "Software and Driver Recovery," along with a short description of the discs and store them in the upper-right corner to label each disc from the drive, use the...
... Next. Label the discs as you are recording multiple discs, as they are for disc 2, and so on . If you remove each disc "Software and Driver Recovery," along with a short description of the discs and store them in the upper-right corner to label each disc from the drive, use the...
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..., and your Start menu does not contain Gateway Recovery Center as an option, you have created. www.gateway.com Recovering pre-installed software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. OR To recover device drivers that was pre-installed, click Programs...
..., and your Start menu does not contain Gateway Recovery Center as an option, you have created. www.gateway.com Recovering pre-installed software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. OR To recover device drivers that was pre-installed, click Programs...
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...If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. To recover software and drivers using recovery discs If you want to recover, try... another disc. CHAPTER 6: Troubleshooting 3 Click the software or driver you created a multiple-disc set of recovery discs, each disc contains a unique set of ...
...If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. To recover software and drivers using recovery discs If you want to recover, try... another disc. CHAPTER 6: Troubleshooting 3 Click the software or driver you created a multiple-disc set of recovery discs, each disc contains a unique set of ...
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www.gateway.com 2 To recover pre-installed software, click Application recovery, then click the software you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 99
www.gateway.com 2 To recover pre-installed software, click Application recovery, then click the software you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 99
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... to get your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you install software or device drivers.
... to get your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you install software or device drivers.
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Recovering your system to its factory condition If your computer's problems are not solved by any pre-installed software and device drivers. CHAPTER 6: Troubleshooting 2 On the left side of the other recovery options, you can access important files on your hard drive, then reinstalls Windows and any ...
Recovering your system to its factory condition If your computer's problems are not solved by any pre-installed software and device drivers. CHAPTER 6: Troubleshooting 2 On the left side of the other recovery options, you can access important files on your hard drive, then reinstalls Windows and any ...
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...: 1 If you must recover your computer. For instructions, see "To create discs for recovering pre-installed software and drivers:" on your computer's pre-installed software and device drivers. If you selected Recovery with automatic data backup in Step 8, you have not already done so). You also need ...boot from CD or DVD" appears, press any software that was not pre-installed on page 97. 104 A list of software and driver recovery discs (if you can still run Windows, back up files in its original factory condition. For instructions, see "Recovering pre-installed software ...
...: 1 If you must recover your computer. For instructions, see "To create discs for recovering pre-installed software and drivers:" on your computer's pre-installed software and device drivers. If you selected Recovery with automatic data backup in Step 8, you have not already done so). You also need ...boot from CD or DVD" appears, press any software that was not pre-installed on page 97. 104 A list of software and driver recovery discs (if you can still run Windows, back up files in its original factory condition. For instructions, see "Recovering pre-installed software ...
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www.gateway.com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files and folders 64 dial-up modem 16 adjusting volume 89 connecting 10 ... 65 diskette troubleshooting 75 diskette drive 7 identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 94, 97 re-installing 93, 94 drives backing up files 66 CD 25 checking for errors 64 checking for free space 63 defragmenting...
www.gateway.com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files and folders 64 dial-up modem 16 adjusting volume 89 connecting 10 ... 65 diskette troubleshooting 75 diskette drive 7 identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 94, 97 re-installing 93, 94 drives backing up files 66 CD 25 checking for errors 64 checking for free space 63 defragmenting...
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... 69 Firewire port 7, 9, 32 folders opening 23 fragmentation 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive adding 46 backing up files 66 checking for errors...
... 69 Firewire port 7, 9, 32 folders opening 23 fragmentation 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive adding 46 backing up files 66 checking for errors...
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... 93, 94 PS/2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System...7 removing files and folders 64 resetting computer 18 restarting computer 18 restoring defaults 102 drivers 93, 94 files from Recycle Bin 78 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7...
... 93, 94 PS/2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System...7 removing files and folders 64 resetting computer 18 restarting computer 18 restoring defaults 102 drivers 93, 94 files from Recycle Bin 78 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7...
8512158 - Gateway Computer User Guide
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... the most current drivers, product specifications, tutorials, and personalized information about Windows and to familiarize yourself with our range of services and support. If you ever have made an excellent decision choosing Gateway. Thanks again, from your new Gateway computer for purchasing our..., considerate service. We have highlighted some basic care and safety information to high-quality, brand-name components at support.gateway.com. Gateway stands behind our value proposition to our customers-to provide best-of your computer in addition to help you will provide...
... the most current drivers, product specifications, tutorials, and personalized information about Windows and to familiarize yourself with our range of services and support. If you ever have made an excellent decision choosing Gateway. Thanks again, from your new Gateway computer for purchasing our..., considerate service. We have highlighted some basic care and safety information to high-quality, brand-name components at support.gateway.com. Gateway stands behind our value proposition to our customers-to provide best-of your computer in addition to help you will provide...