8512418 - Gateway Reference Guide
Page 6
Contents Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring 106 Training 107 Appendix A: Legal Notices 109 Index 119 iv
Contents Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring 106 Training 107 Appendix A: Legal Notices 109 Index 119 iv
8512418 - Gateway Reference Guide
Page 83
Add-in the drive documentation. • Reinstall the device driver. 73 To identify your drive type, see "Cleaning optical discs" on page 78. Audio See "Sound" on your computer. • Some music CDs have a DVD ..." on page 24. • Your computer may not be able to play these CDs on page 92. Occasionally, discs are listed in alphabetical order. www.gateway.com Troubleshooting Troubleshooting topics are flawed or become scratched and cannot be read by pressing and holding F2 while your computer restarts.
Add-in the drive documentation. • Reinstall the device driver. 73 To identify your drive type, see "Cleaning optical discs" on page 78. Audio See "Sound" on your computer. • Some music CDs have a DVD ..." on page 24. • Your computer may not be able to play these CDs on page 92. Occasionally, discs are listed in alphabetical order. www.gateway.com Troubleshooting Troubleshooting topics are flawed or become scratched and cannot be read by pressing and holding F2 while your computer restarts.
8512418 - Gateway Reference Guide
Page 84
...code for the United States and Canada is determined by the DVD drive. • Clean the disc. You may not match. • Reinstall the device driver. 74 Occasionally discs are turned off. To identify your drive type, see "Adjusting the volume" on page 30. • If you have a DVD ... code for Mexico is facing up, then try again. • Try a different disc. The regional code on page 61. • Reinstall the appropriate device drivers. For more information, see "Adjusting the volume" on page 24. • Make sure that the disc label is 4. The regional code for the disc....
...code for the United States and Canada is determined by the DVD drive. • Clean the disc. You may not match. • Reinstall the device driver. 74 Occasionally discs are turned off. To identify your drive type, see "Adjusting the volume" on page 30. • If you have a DVD ... code for Mexico is facing up, then try again. • Try a different disc. The regional code on page 61. • Reinstall the appropriate device drivers. For more information, see "Adjusting the volume" on page 24. • Make sure that the disc label is 4. The regional code for the disc....
8512418 - Gateway Reference Guide
Page 86
... "CD or DVD drives" on your computer. • Connect an external display that the video cable is connected to your computer. • Reinstall the device driver. If the display is turned on, the power LED should be lit. • Make sure that you are using an external display: • Check the...
... "CD or DVD drives" on your computer. • Connect an external display that the video cable is connected to your computer. • Reinstall the device driver. If the display is turned on, the power LED should be lit. • Make sure that you are using an external display: • Check the...
8512418 - Gateway Reference Guide
Page 91
... trapped under the keys. • Try a keyboard that you know works to make sure that the keyboard port works. • Reinstall the keyboard device driver. www.gateway.com Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open, performing...
... trapped under the keys. • Try a keyboard that you know works to make sure that the keyboard port works. • Reinstall the keyboard device driver. www.gateway.com Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open, performing...
8512418 - Gateway Reference Guide
Page 102
...information about printer troubleshooting, click Start, then click Help and Support. See the printer documentation for instructions for instructions on installing the printer driver. Most printers have been printed before sending additional files to the printer. • If you print large files or many files at one...opens. 3 Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. Type the phrase printer troubleshooter in the Search Help box, then press ENTER. 92 To make sure that the printer is online. The ...
...information about printer troubleshooting, click Start, then click Help and Support. See the printer documentation for instructions for instructions on installing the printer driver. Most printers have been printed before sending additional files to the printer. • If you print large files or many files at one...opens. 3 Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. Type the phrase printer troubleshooter in the Search Help box, then press ENTER. 92 To make sure that the printer is online. The ...
8512418 - Gateway Reference Guide
Page 103
...information about sound troubleshooting, click Start, then click Help and Support. For instructions, see "Configuring the audio jacks" on page 31. Gateway provides everything you should create a set of the computer's software (also called recovering or restoring your system). Type the phrase sound troubleshooter... in the technical support pages at www.gateway.com. Caution To prepare your computer for software and device driver recovery" on page 94. 93 www.gateway.com Sound You are not getting sound from the speakers • Make sure...
...information about sound troubleshooting, click Start, then click Help and Support. For instructions, see "Configuring the audio jacks" on page 31. Gateway provides everything you should create a set of the computer's software (also called recovering or restoring your system). Type the phrase sound troubleshooter... in the technical support pages at www.gateway.com. Caution To prepare your computer for software and device driver recovery" on page 94. 93 www.gateway.com Sound You are not getting sound from the speakers • Make sure...
8512418 - Gateway Reference Guide
Page 104
...DVD-compatible drive to use these options.) • To re-install Windows using the Windows DVD, see "Recovering pre-installed software and drivers using recovery discs" on your system to a previous state when everything was working correctly, the problem may be solved by returning your system... or drivers does not help, then the problem may be solved by using the Windows DVD" on page 103. • To re-install your system to factory condition, see "Recovering your pre-installed software and device drivers using recovery discs, see "Recovering your system using Gateway Recovery ...
...DVD-compatible drive to use these options.) • To re-install Windows using the Windows DVD, see "Recovering pre-installed software and drivers using recovery discs" on your system to a previous state when everything was working correctly, the problem may be solved by returning your system... or drivers does not help, then the problem may be solved by using the Windows DVD" on page 103. • To re-install your system to factory condition, see "Recovering your pre-installed software and device drivers using recovery discs, see "Recovering your system using Gateway Recovery ...
8512418 - Gateway Reference Guide
Page 105
...to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. Because these discs do ? The What... Caution Although you may not be expecting to recover your hard drive. www.gateway.com Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from the Windows DVD or install a new hard drive, you need to ...
...to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. Because these discs do ? The What... Caution Although you may not be expecting to recover your hard drive. www.gateway.com Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from the Windows DVD or install a new hard drive, you need to ...
8512418 - Gateway Reference Guide
Page 106
... for disc 1 of x, and so on. A dialog box opens that tells you the number of blank discs you need to label each disc "Software and Driver Recovery," along with a short description of the specified type, click I have enough discs, choose a different disc type, or click Cancel. Important Use a permanent marker to...
... for disc 1 of x, and so on. A dialog box opens that tells you the number of blank discs you need to label each disc "Software and Driver Recovery," along with a short description of the specified type, click I have enough discs, choose a different disc type, or click Cancel. Important Use a permanent marker to...
8512418 - Gateway Reference Guide
Page 107
... Center as an option, you must recover your software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 97. 2 To recover software that were pre-installed, click...
... Center as an option, you must recover your software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 97. 2 To recover software that were pre-installed, click...
8512418 - Gateway Reference Guide
Page 108
...pre-installed software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc. The Gateway Recovery Center starts. ...98 If an AutoPlay dialog box appears, click Run Grc_Vista.exe. To recover software and drivers using recovery discs If you need to recover, then click Next. If a recovery ...
...pre-installed software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc. The Gateway Recovery Center starts. ...98 If an AutoPlay dialog box appears, click Run Grc_Vista.exe. To recover software and drivers using recovery discs If you need to recover, then click Next. If a recovery ...
8512418 - Gateway Reference Guide
Page 109
www.gateway.com 2 To recover pre-installed software, click Application recovery, then click the software you have a multiple-disc set of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of recovery discs, close Gateway Recovery Center and try another disc. 99
www.gateway.com 2 To recover pre-installed software, click Application recovery, then click the software you have a multiple-disc set of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of recovery discs, close Gateway Recovery Center and try another disc. 99
8512418 - Gateway Reference Guide
Page 110
... restore points to get your system settings and saves them as restore points. You can return to -resolve software problems, you install software or device drivers. For instructions, see "Manually creating a restore point" on page 101. Type windows system restore in the Search Help box, then press ENTER. To restore using...
... restore points to get your system settings and saves them as restore points. You can return to -resolve software problems, you install software or device drivers. For instructions, see "Manually creating a restore point" on page 101. Type windows system restore in the Search Help box, then press ENTER. To restore using...
8512418 - Gateway Reference Guide
Page 112
... to its factory condition. Recovering your system to its factory condition If your computer's problems are not solved by any pre-installed software and device drivers. Caution A complete factory recovery deletes everything on your hard drive, then reinstalls Windows and any of the window, click Create a restore point or change settings...
... to its factory condition. Recovering your system to its factory condition If your computer's problems are not solved by any pre-installed software and device drivers. Caution A complete factory recovery deletes everything on your hard drive, then reinstalls Windows and any of the window, click Create a restore point or change settings...
8512418 - Gateway Reference Guide
Page 114
...on or restart your computer. 3 When the prompt "Press any key on page 94. 2 Insert the Windows DVD into one of software and driver recovery discs (if you can still run Windows, back up files in its original factory condition. CHAPTER 6: Troubleshooting 9 Click Yes, then click ...not already done so). A list of the system recovery. When recovery is finished, the Recovery is completely re-installed, use the software and driver recovery discs you can find your system using recovery discs" on -screen instructions. 5 After Windows is complete window opens. 10 Click Finish, then...
...on or restart your computer. 3 When the prompt "Press any key on page 94. 2 Insert the Windows DVD into one of software and driver recovery discs (if you can still run Windows, back up files in its original factory condition. CHAPTER 6: Troubleshooting 9 Click Yes, then click ...not already done so). A list of the system recovery. When recovery is finished, the Recovery is completely re-installed, use the software and driver recovery discs you can find your system using recovery discs" on -screen instructions. 5 After Windows is complete window opens. 10 Click Finish, then...
8512418 - Gateway Reference Guide
Page 131
www.gateway.com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files and folders 64 dial-up modem 16 adjusting volume 89 connecting 10 ... 65 diskette troubleshooting 75 diskette drive 7 identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 94, 97 re-installing 93, 94 drives backing up files 66 CD 25 checking for errors 64 checking for free space 63 defragmenting...
www.gateway.com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files and folders 64 dial-up modem 16 adjusting volume 89 connecting 10 ... 65 diskette troubleshooting 75 diskette drive 7 identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 94, 97 re-installing 93, 94 drives backing up files 66 CD 25 checking for errors 64 checking for free space 63 defragmenting...
8512418 - Gateway Reference Guide
Page 132
... 69 Firewire port 7, 9, 32 folders opening 23 fragmentation 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive adding 46 backing up files 66 checking for errors...
... 69 Firewire port 7, 9, 32 folders opening 23 fragmentation 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive adding 46 backing up files 66 checking for errors...
8512418 - Gateway Reference Guide
Page 135
... 93, 94 PS/2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System...7 removing files and folders 64 resetting computer 18 restarting computer 18 restoring defaults 102 drivers 93, 94 files from Recycle Bin 78 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7...
... 93, 94 PS/2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System...7 removing files and folders 64 resetting computer 18 restarting computer 18 restoring defaults 102 drivers 93, 94 files from Recycle Bin 78 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7...
8512779 - Gateway Computer User Guide (for computers with Windows Vista)
Page 8
...addition to ensure that you are sure that you will receive the utmost satisfaction and enjoyment from Microsoft. Visit the Gateway Support Web site at Gateway. You can find help information by clicking a general topic under Find an answer, selecting an option under Ask ...behind our value commitment to our customers-to provide best-of us at www.gateway.com. Each and every Gateway computer uses the latest technology and passes through the most current drivers, product specifications, tutorials, and personalized information about Windows and to familiarize yourself ...
...addition to ensure that you are sure that you will receive the utmost satisfaction and enjoyment from Microsoft. Visit the Gateway Support Web site at Gateway. You can find help information by clicking a general topic under Find an answer, selecting an option under Ask ...behind our value commitment to our customers-to provide best-of us at www.gateway.com. Each and every Gateway computer uses the latest technology and passes through the most current drivers, product specifications, tutorials, and personalized information about Windows and to familiarize yourself ...