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... Opening the case 188 Removing the side panel 188 Removing the front bezel 191 Closing the case 192 Replacing the side panel 192 Replacing the front bezel 193 Adding or replacing a CD, DVD, or diskette drive 194 Replacing the hard drive 197 Adding or replacing add-in cards 199 Replacing the power supply 202 Replacing the system board 205 Installing memory 207 Replacing the system battery 211 14 Troubleshooting 213 Safety guidelines 214 First steps 214 Software support tools 215 Troubleshooting 216 Add-in cards...
... Opening the case 188 Removing the side panel 188 Removing the front bezel 191 Closing the case 192 Replacing the side panel 192 Replacing the front bezel 193 Adding or replacing a CD, DVD, or diskette drive 194 Replacing the hard drive 197 Adding or replacing add-in cards 199 Replacing the power supply 202 Replacing the system board 205 Installing memory 207 Replacing the system battery 211 14 Troubleshooting 213 Safety guidelines 214 First steps 214 Software support tools 215 Troubleshooting 216 Add-in cards...
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... drive bay covers Remove these ports. Power button Press this button to install additional 3.5-inch drives. Hard drive indicator IEEE 1394 port Turns on . Plug an IEEE 1394 (also known as Firewire® or i.Link®) device (such as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into this 4-pin IEEE 1394 port. For more information, see "Using the CD or DVD drive" on drive type). You can also configure the power button to turn the power...
... drive bay covers Remove these ports. Power button Press this button to install additional 3.5-inch drives. Hard drive indicator IEEE 1394 port Turns on . Plug an IEEE 1394 (also known as Firewire® or i.Link®) device (such as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into this 4-pin IEEE 1394 port. For more information, see "Using the CD or DVD drive" on drive type). You can also configure the power button to turn the power...
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... color-coded lime green. Provides your computer, make sure that this switch is preset at the factory with the correct voltage for the correct power available. The switch is in the United States. In other areas of the world, such as a digital camera) into this connector. Case cover thumbscrew Gateway serial number PS/2 mouse port Remove this jack. In the United States, the utility power is supplied at...
... color-coded lime green. Provides your computer, make sure that this switch is preset at the factory with the correct voltage for the correct power available. The switch is in the United States. In other areas of the world, such as a digital camera) into this connector. Case cover thumbscrew Gateway serial number PS/2 mouse port Remove this jack. In the United States, the utility power is supplied at...
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... display Start a program or open a file or folder Access a shortcut menu or find more information about an object on the computer display Do this... Position the pointer over the object. Release the button to adjust the double-click speed, pointer speed, right-hand or left mouse button and hold it . For instructions on page 173. 20 www.gateway.com Press the left -hand configuration...
... display Start a program or open a file or folder Access a shortcut menu or find more information about an object on the computer display Do this... Position the pointer over the object. Release the button to adjust the double-click speed, pointer speed, right-hand or left mouse button and hold it . For instructions on page 173. 20 www.gateway.com Press the left -hand configuration...
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... or changing your specifications" on page 8. Click Support Home, then click General Tutorials to articles and videos on page 235. Downloads Click Downloads, then click My Downloads to your system. By entering your serial number you manage your drivers. PC Tools Click PC Tools to access utilities to locate your computer. For more information, see "Telephone numbers" on topics such as making audio CDs and installing a hard drive. Click All Downloads to...
... or changing your specifications" on page 8. Click Support Home, then click General Tutorials to articles and videos on page 235. Downloads Click Downloads, then click My Downloads to your system. By entering your serial number you manage your drivers. PC Tools Click PC Tools to access utilities to locate your computer. For more information, see "Telephone numbers" on topics such as making audio CDs and installing a hard drive. Click All Downloads to...
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To update device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 7 Click the Web Updates tab. 8 Click Check Now. Depending on -screen instructions. Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. If the program does not start automatically, go to direct-dial the device driver update service. The Connect window opens. 9 Install available updated device drivers by ...
To update device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 7 Click the Web Updates tab. 8 Click Check Now. Depending on -screen instructions. Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. If the program does not start automatically, go to direct-dial the device driver update service. The Connect window opens. 9 Install available updated device drivers by ...
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... click Change/Remove and follow the installation instructions on -screen instructions. 4 Insert the yellow Applications CD into the CD or DVD drive. Type the keyword updating drivers in Windows XP, click Start, then click Help and Support. Otherwise, go to Step 5. 5 Click Start, then click Run. To reinstall programs from the yellow Applications CD and other program CDs, follow the on each CD. OR - Chapter 12: Restoring Software...
... click Change/Remove and follow the installation instructions on -screen instructions. 4 Insert the yellow Applications CD into the CD or DVD drive. Type the keyword updating drivers in Windows XP, click Start, then click Help and Support. Otherwise, go to Step 5. 5 Click Start, then click Run. To reinstall programs from the yellow Applications CD and other program CDs, follow the on each CD. OR - Chapter 12: Restoring Software...
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... prompted, accept the License Agreement by pressing Y. 14 Wait while the setup program copies files to set your hard drive. Normal installation of Windows w/ special HDD controllers. 12 When prompted, remove the red Drivers CD and insert the blue Operating System CD into the CD or DVD drive, then press any key to boot from CD-ROM. 9 Select a language option. 10 Select 2. Reinstalling Windows 5 Select 1. www.gateway.com 183
... prompted, accept the License Agreement by pressing Y. 14 Wait while the setup program copies files to set your hard drive. Normal installation of Windows w/ special HDD controllers. 12 When prompted, remove the red Drivers CD and insert the blue Operating System CD into the CD or DVD drive, then press any key to boot from CD-ROM. 9 Select a language option. 10 Select 2. Reinstalling Windows 5 Select 1. www.gateway.com 183
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... hard drive bay. 4 Set the jumpers on the side closest to the power supply connection). See the drive documentation for further instructions. 5 Slide the new drive in "Replacing the side panel" on page 192. 198 www.gateway.com Chapter 13: Upgrading Your Computer 3 Lift the drive release latch up and slide the hard drive out of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive (typically on the drive...
... hard drive bay. 4 Set the jumpers on the side closest to the power supply connection). See the drive documentation for further instructions. 5 Slide the new drive in "Replacing the side panel" on page 192. 198 www.gateway.com Chapter 13: Upgrading Your Computer 3 Lift the drive release latch up and slide the hard drive out of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive (typically on the drive...
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... system board and note its side. To replace the battery: 1 Open the BIOS Setup utility using the instructions in "Using the BIOS Setup utility" on page 232. 2 Write down your computer. 4 Remove the side panel by the manufacturer. Use a battery of explosion if battery is incorrectly replaced. Replacing the system battery Replacing the system battery If the computer clock does not keep time or the settings in your computer. You will need to install the new battery the...
... system board and note its side. To replace the battery: 1 Open the BIOS Setup utility using the instructions in "Using the BIOS Setup utility" on page 232. 2 Write down your computer. 4 Remove the side panel by the manufacturer. Use a battery of explosion if battery is incorrectly replaced. Replacing the system battery Replacing the system battery If the computer clock does not keep time or the settings in your computer. You will need to install the new battery the...
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14 Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 23, for more information about how to get help. 213
14 Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 23, for more information about how to get help. 213
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... you diagnose and fix problems: ■ PC Doctor is available by clicking Start, All Programs, then clicking Gateway Utilities. PC Doctor provides 85 professional diagnostic tests directly from your computer and determine its configuration. www.gateway.com 215 Type the keyword troubleshooting in Windows XP, click Start, then click Help and Support. Software support tools ■ If an error message appears on the screen, write down the...
... you diagnose and fix problems: ■ PC Doctor is available by clicking Start, All Programs, then clicking Gateway Utilities. PC Doctor provides 85 professional diagnostic tests directly from your computer and determine its configuration. www.gateway.com 215 Type the keyword troubleshooting in Windows XP, click Start, then click Help and Support. Software support tools ■ If an error message appears on the screen, write down the...
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... reconnect and open on page 223. If you do not have a problem with your Internet service provider (ISP) is having technical difficulties. Type the keyword troubleshooting connections in your e-mail program. ■ Make sure that you still get the error, your ISP may be having technical difficulties. Help and Support For more information, see an "Unable to browse the Internet This problem can occur...
... reconnect and open on page 223. If you do not have a problem with your Internet service provider (ISP) is having technical difficulties. Type the keyword troubleshooting connections in your e-mail program. ■ Make sure that you still get the error, your ISP may be having technical difficulties. Help and Support For more information, see an "Unable to browse the Internet This problem can occur...
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... correct. See the jack location for a dial tone by plugging a working telephone into the modem jack and not the Ethernet network jack. Use the setup poster to the telephone line and the telephone line has a dial tone. Contact your computer is disabled before using the modem. Type the keyword memory error in Windows XP, click Start, then click Help and Support. Modem (dial-up) Your...
... correct. See the jack location for a dial tone by plugging a working telephone into the modem jack and not the Ethernet network jack. Use the setup poster to the telephone line and the telephone line has a dial tone. Contact your computer is disabled before using the modem. Type the keyword memory error in Windows XP, click Start, then click Help and Support. Modem (dial-up) Your...
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... handshaking sounds are too loud, you get an error such as port already open programs. 2 Click Start, then click Control Panel. Chapter 14: Troubleshooting ■ Run Windows modem diagnostics. Type the keyword modem troubleshooting in Windows XP, click Start, then click Help and Support. For more information, see "Reinstalling device drivers" on page 199. The Control Panel window opens. The modem is a digital "getting acquainted" conversation between the two modems that establishes connection speeds...
... handshaking sounds are too loud, you get an error such as port already open programs. 2 Click Start, then click Control Panel. Chapter 14: Troubleshooting ■ Run Windows modem diagnostics. Type the keyword modem troubleshooting in Windows XP, click Start, then click Help and Support. For more information, see "Reinstalling device drivers" on page 199. The Control Panel window opens. The modem is a digital "getting acquainted" conversation between the two modems that establishes connection speeds...
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... setup. The Control Panel window opens. If your computer is connected securely to is not the default printer, make sure that came with your printer for bent or broken pins. ■ Reinstall the printer driver. Chapter 14: Troubleshooting Printer Printer will not print ■ Make sure that the electrical outlet is working by plugging a working device, such as Default Printer. ■ Make sure that the printer is not set a default...
... setup. The Control Panel window opens. If your computer is connected securely to is not the default printer, make sure that came with your printer for bent or broken pins. ■ Reinstall the printer driver. Chapter 14: Troubleshooting Printer Printer will not print ■ Make sure that the electrical outlet is working by plugging a working device, such as Default Printer. ■ Make sure that the printer is not set a default...
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... need to the printer. For more information about adding additional memory. If your speaker connections. The Printers and Faxes window opens. 3 Right-click the name of paper" error message ■ After adding paper, make sure that the printer is not set to check your Control Panel is online. The Control Panel window opens. Sound You are not getting sound from the speakers ■ Make sure that the speakers are turned on. ■ Make sure...
... need to the printer. For more information about adding additional memory. If your speaker connections. The Printers and Faxes window opens. 3 Right-click the name of paper" error message ■ After adding paper, make sure that the printer is not set to check your Control Panel is online. The Control Panel window opens. Sound You are not getting sound from the speakers ■ Make sure that the speakers are turned on. ■ Make sure...
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.... These settings include basic system hardware configuration, system resource settings, and password security. Caution The options in Windows XP, click Start, then click Help and Support. Before changing any settings, write them later. Chapter 14: Troubleshooting Help and Support For more information about sound troubleshooting in the BIOS Setup utility have been set at the factory for your computer. 2 During the restart, press and hold the F1 key. These settings are stored...
.... These settings include basic system hardware configuration, system resource settings, and password security. Caution The options in Windows XP, click Start, then click Help and Support. Before changing any settings, write them later. Chapter 14: Troubleshooting Help and Support For more information about sound troubleshooting in the BIOS Setup utility have been set at the factory for your computer. 2 During the restart, press and hold the F1 key. These settings are stored...
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... 110, 169 battery replacing 211 bezel removing 191 replacing 193 BIOS Setup utility 232 broadband Internet connection 54, 136 connecting 6 browser Web 55, 57 browsing for files and folders 42 C cable modem 54, 140, 144 connecting 6 camera See digital camera See digital video camera Caps Lock indicator 18 capturing video 112 card installing 199 reinstalling 199 removing 199 replacing 199 troubleshooting 216 case closing 192 opening 188 CD adding tracks to your...
... 110, 169 battery replacing 211 bezel removing 191 replacing 193 BIOS Setup utility 232 broadband Internet connection 54, 136 connecting 6 browser Web 55, 57 browsing for files and folders 42 C cable modem 54, 140, 144 connecting 6 camera See digital camera See digital video camera Caps Lock indicator 18 capturing video 112 card installing 199 reinstalling 199 removing 199 replacing 199 troubleshooting 216 case closing 192 opening 188 CD adding tracks to your...
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... 137 Windows Media Player file 80 Plug and Play devices USB support for 21 pointer 19 moving 20 ports See connections power advanced settings 128, 129 button 3 changing advanced settings 129 changing modes 127 changing schemes 128 changing settings 128 connector 5 damaged cord 214 Hibernate mode 3, 127, 130 indicator 3 management 127 schemes 128 source problems 15 Standby mode 127 Standby/Resume 3 surge protector 15 troubleshooting 229 turning off computer 16 turning on computer 16 using UPS 132 power button 3 power supply replacing...
... 137 Windows Media Player file 80 Plug and Play devices USB support for 21 pointer 19 moving 20 ports See connections power advanced settings 128, 129 button 3 changing advanced settings 129 changing modes 127 changing schemes 128 changing settings 128 connector 5 damaged cord 214 Hibernate mode 3, 127, 130 indicator 3 management 127 schemes 128 source problems 15 Standby mode 127 Standby/Resume 3 surge protector 15 troubleshooting 229 turning off computer 16 turning on computer 16 using UPS 132 power button 3 power supply replacing...
