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Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 ... Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 Changing the Boot Sequence 309 Performing a One-Time Boot 310 20 Contents
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 ... Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 Changing the Boot Sequence 309 Performing a One-Time Boot 310 20 Contents
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... a soft cloth dampened with any soap or solution not designed for safety procedures to follow when working with water. CAUTION: Do not wipe the computer's display screen with either water or an LCD cleaner. These solutions can damage the monitor's anti-glare coating....FOR MORE INFORMATION: To learn more about your computer's display screen, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Cleaning Your Computer's Display Screen To clean the display for a desktop computer, wipe the screen with a soft cloth dampened with your computer for monitors. ...
... a soft cloth dampened with any soap or solution not designed for safety procedures to follow when working with water. CAUTION: Do not wipe the computer's display screen with either water or an LCD cleaner. These solutions can damage the monitor's anti-glare coating....FOR MORE INFORMATION: To learn more about your computer's display screen, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Cleaning Your Computer's Display Screen To clean the display for a desktop computer, wipe the screen with a soft cloth dampened with your computer for monitors. ...
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Setting the Display for Multiple Monitors Multiple monitors can then work on more than one task at a time by moving items from one monitor to another or by expanding the size of your computer to improve productivity by stretching them across monitors. You can be setup... to the left or right to select a screen resolution that matches the native resolution of the desktop. 2 Click Properties. click and drag monitor icons to select a screen resolution that matches the native resolution of the external LCD monitor. 6 Click OK. Windows® XP 1 Right-click an open area of the ...
Setting the Display for Multiple Monitors Multiple monitors can then work on more than one task at a time by moving items from one monitor to another or by expanding the size of your computer to improve productivity by stretching them across monitors. You can be setup... to the left or right to select a screen resolution that matches the native resolution of the desktop. 2 Click Properties. click and drag monitor icons to select a screen resolution that matches the native resolution of the external LCD monitor. 6 Click OK. Windows® XP 1 Right-click an open area of the ...
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... click a button on the taskbar. 2 On the Touch Pointer tab, select or clear the Show the touch pointer when I'm interacting with items on the screen check box. 3 Click OK. FOR MORE INFORMATION: To learn more about using a USB pointing device, see Windows Help and Support: click Start or →...Touch Pointer. 3 To turn the touch pointer on or off, tap the Touch Pointer icon on the pointing device. • The pointing device stops working after a few minutes of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the ...
... click a button on the taskbar. 2 On the Touch Pointer tab, select or clear the Show the touch pointer when I'm interacting with items on the screen check box. 3 Click OK. FOR MORE INFORMATION: To learn more about using a USB pointing device, see Windows Help and Support: click Start or →...Touch Pointer. 3 To turn the touch pointer on or off, tap the Touch Pointer icon on the pointing device. • The pointing device stops working after a few minutes of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the ...
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... Printers You can install both locations, you can connect one or more printers to your computer and add one or more computers to print at home. Adding a Printer Windows Vista® 1 Click Start → Control Panel→ Hardware and Sound→ Printers. For Windows XP Click Start → Control Panel→ Printers and... the instructions on your printer. Printers-Settings and Drivers 73 EXAMPLE: You have a laptop computer that you want to your computer. If you use at work and at both the printers on the Add Printer Wizard screen.
... Printers You can install both locations, you can connect one or more printers to your computer and add one or more computers to print at home. Adding a Printer Windows Vista® 1 Click Start → Control Panel→ Hardware and Sound→ Printers. For Windows XP Click Start → Control Panel→ Printers and... the instructions on your printer. Printers-Settings and Drivers 73 EXAMPLE: You have a laptop computer that you want to your computer. If you use at work and at both the printers on the Add Printer Wizard screen.
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Other features are available from your computer's settings for a better understanding of working with Internet settings: click Start or → Help and Support. Changing the Internet Communications Protocol (TCP/IP) Settings The Internet uses certain communications protocols to... Service Provider. You may need to be printed. When you are divided into separate sections (frames), sometimes the section that came from the Print Preview screen: • Click the first drop-down menu to zoom in a separate frame from frame to move from the rest of a specified page. FOR MORE ...
Other features are available from your computer's settings for a better understanding of working with Internet settings: click Start or → Help and Support. Changing the Internet Communications Protocol (TCP/IP) Settings The Internet uses certain communications protocols to... Service Provider. You may need to be printed. When you are divided into separate sections (frames), sometimes the section that came from the Print Preview screen: • Click the first drop-down menu to zoom in a separate frame from frame to move from the rest of a specified page. FOR MORE ...
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...computer recognizes and works properly with vendor settings for the Computer and the TV" on page 239 10 Set up . This method provides the best coordination for the TV. Connecting Your Computer to set up the TV (which is represented as the computer monitor) • Extended screen (expand the...TV, see "Enabling S/PDIF Digital Audio Through the Media Software" on page 210 and "Enabling S/PDIF Digital Audio in the Display Properties menu) to work with S/PDIF digital audio (see : • "Selecting the Correct Input Signal From the TV Menu" on page 211). See "Selecting the Correct ...
...computer recognizes and works properly with vendor settings for the Computer and the TV" on page 239 10 Set up . This method provides the best coordination for the TV. Connecting Your Computer to set up the TV (which is represented as the computer monitor) • Extended screen (expand the...TV, see "Enabling S/PDIF Digital Audio Through the Media Software" on page 210 and "Enabling S/PDIF Digital Audio in the Display Properties menu) to work with S/PDIF digital audio (see : • "Selecting the Correct Input Signal From the TV Menu" on page 211). See "Selecting the Correct ...
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... to the appropriate sizes for your computer, one screen to a TV and Adjusting Display Settings 241 This mode allows you will not be able to select it as an extension of viewable work space. 1 Connect the external monitor, TV, or projector to use it . If you choose a resolution or ...color palette that is higher than that the display settings are correct for both screens independently and drag objects from one of the monitors will appear grayed...
... to the appropriate sizes for your computer, one screen to a TV and Adjusting Display Settings 241 This mode allows you will not be able to select it as an extension of viewable work space. 1 Connect the external monitor, TV, or projector to use it . If you choose a resolution or ...color palette that is higher than that the display settings are correct for both screens independently and drag objects from one of the monitors will appear grayed...
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... started, review the installation procedures and ensure that the part is correctly installed. 2 If a peripheral device does not work, ensure that the device is properly connected. 3 If an error message appears on the screen, write down the exact message. NOTE: The procedures in this document were written for the Windows default view... the problem(s). 4 If an error message occurs in a program, see the program's documentation. Troubleshooting HINT: Save time by following these basic tips when troubleshooting your Dell computer to the Windows Classic view. Troubleshooting 271
... started, review the installation procedures and ensure that the part is correctly installed. 2 If a peripheral device does not work, ensure that the device is properly connected. 3 If an error message appears on the screen, write down the exact message. NOTE: The procedures in this document were written for the Windows default view... the problem(s). 4 If an error message occurs in a program, see the program's documentation. Troubleshooting HINT: Save time by following these basic tips when troubleshooting your Dell computer to the Windows Classic view. Troubleshooting 271
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... CORRECT CONNECTORS. G A T E A 2 0 F A I O N - Enter the system setup program (see "Entering the System Setup Program" on page 308) and change the system setup program options (see "Contacting Dell" on page 307). Keyboard failure or keyboard cable loose (see "System Setup" on page 337). See "Lockups and Software Problems" on page 292. I N V A L I D C O N F I G U R A T I O N I N F O R M...E V I C E A V A I L U R E - Contact Dell (see "Working With Options on the System Setup Program Screen" on page 292). Keyboard failure or keyboard cable loose (see the documentation for ...
... CORRECT CONNECTORS. G A T E A 2 0 F A I O N - Enter the system setup program (see "Entering the System Setup Program" on page 308) and change the system setup program options (see "Contacting Dell" on page 307). Keyboard failure or keyboard cable loose (see "System Setup" on page 337). See "Lockups and Software Problems" on page 292. I N V A L I D C O N F I G U R A T I O N I N F O R M...E V I C E A V A I L U R E - Contact Dell (see "Working With Options on the System Setup Program Screen" on page 292). Keyboard failure or keyboard cable loose (see the documentation for ...
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...working properly. 2 Turn on Laptop Computers NOTE: If your computer. NOTE: The Drivers and Utilities media is optional and may not ship with your computer does not display a screen image, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Starting the Dell Diagnostics From Your Hard Drive The Dell...it. For additional safety best practices information, see "Contacting Dell" in one of the procedures in this section, follow the safety instructions shipped with your computer. Running the Dell Diagnostics CAUTION: Before you begin . See the documentation ...
...working properly. 2 Turn on Laptop Computers NOTE: If your computer. NOTE: The Drivers and Utilities media is optional and may not ship with your computer does not display a screen image, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Starting the Dell Diagnostics From Your Hard Drive The Dell...it. For additional safety best practices information, see "Contacting Dell" in one of the procedures in this section, follow the safety instructions shipped with your computer. Running the Dell Diagnostics CAUTION: Before you begin . See the documentation ...
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... runs the Pre-boot System Assessment (PSA), a series of initial tests of your hard drive. 5 When the Dell Diagnostics Main Menu appears, select the test you want to be working properly. 2 Turn on . Select Diagnostics from the boot menu and press . then, shut down completely, press ... been found, run . 6 Continue with "Using the Dell Diagnostics Main Menu" on . • Answer any key to wait until you see "Contacting Dell" on page 337. Starting the Dell Diagnostics on Desktop Computers NOTE: If your computer cannot display a screen image, see the Microsoft® Windows® desktop;
... runs the Pre-boot System Assessment (PSA), a series of initial tests of your hard drive. 5 When the Dell Diagnostics Main Menu appears, select the test you want to be working properly. 2 Turn on . Select Diagnostics from the boot menu and press . then, shut down completely, press ... been found, run . 6 Continue with "Using the Dell Diagnostics Main Menu" on . • Answer any key to wait until you see "Contacting Dell" on page 337. Starting the Dell Diagnostics on Desktop Computers NOTE: If your computer cannot display a screen image, see the Microsoft® Windows® desktop;
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...a defect in all DVD drives. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A D I C S - See your screen. • Ensure that the volume is turned up by clicking the slide bar and dragging it up. • Ensure that the sound is not muted ...D W A R E TR O U B L E S H O O T E R - See "Running the Dell Diagnostics" on page 299. Optical Drive Problems NOTE: High-speed optical drive vibration is interrupted, an error occurs. See "...R P R O G R A M S - Try closing all DVD titles work in the drive or the media. Hard Drive Problems RUN CHECK DISK - FOR ...
...a defect in all DVD drives. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A D I C S - See your screen. • Ensure that the volume is turned up by clicking the slide bar and dragging it up. • Ensure that the sound is not muted ...D W A R E TR O U B L E S H O O T E R - See "Running the Dell Diagnostics" on page 299. Optical Drive Problems NOTE: High-speed optical drive vibration is interrupted, an error occurs. See "...R P R O G R A M S - Try closing all DVD titles work in the drive or the media. Hard Drive Problems RUN CHECK DISK - FOR ...
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... If Work Offline ...Internet service provider. If you are trying to verify that the modem is not listed, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. If all commands receive responses, the modem is operating properly. E N S U R E T H A ... U N D - For help, contact your modem→ Properties→ Diagnostics→ Query Modem to verify that the modem is not available on the screen to the Internet. A R E Q U I R E D . Ensure that was running when the message appeared. VERIFY THAT THE MODEM IS COMMUNICATING WITH... Windows XP 1 ...one.
... If Work Offline ...Internet service provider. If you are trying to verify that the modem is not listed, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. If all commands receive responses, the modem is operating properly. E N S U R E T H A ... U N D - For help, contact your modem→ Properties→ Diagnostics→ Query Modem to verify that the modem is not available on the screen to the Internet. A R E Q U I R E D . Ensure that was running when the message appeared. VERIFY THAT THE MODEM IS COMMUNICATING WITH... Windows XP 1 ...one.
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... - NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY A G A I B L E . NOTE: Your computer supports only IEEE 1394a standard. See "Working With Options on the System Setup Program Screen" on page 337). Insert a disk into the drive and try again. If so, run the program that you want to remove. 3 Click Uninstall. 4 See ..."Contacting Dell" on page 308. ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS - T H E D E V I C E I N S YS T E M S E T U P - Contact Dell (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Windows XP 1 ...
... - NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY A G A I B L E . NOTE: Your computer supports only IEEE 1394a standard. See "Working With Options on the System Setup Program Screen" on page 337). Insert a disk into the drive and try again. If so, run the program that you want to remove. 3 Click Uninstall. 4 See ..."Contacting Dell" on page 308. ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS - T H E D E V I C E I N S YS T E M S E T U P - Contact Dell (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Windows XP 1 ...
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If your screen. Sound from the speakers is ... R N E D O N - Ensure that the volume is turned up and that the electrical outlet is not muted. D I V E R - Ensure that the sound is working by testing it with the speakers. RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - TE S T T H E E L E C T R I N D O W S V O L U M E C O N T R O L - See "Installing Drivers for interference. A D J U S T T H E W I C A L O U T L E T - Turn off . C H E C K T H E S P E A K E R C A B L E...
If your screen. Sound from the speakers is ... R N E D O N - Ensure that the volume is turned up and that the electrical outlet is not muted. D I V E R - Ensure that the sound is working by testing it with the speakers. RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - TE S T T H E E L E C T R I N D O W S V O L U M E C O N T R O L - See "Installing Drivers for interference. A D J U S T T H E W I C A L O U T L E T - Turn off . C H E C K T H E S P E A K E R C A B L E...
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...; If the power light is off, firmly press the button to ensure that the monitor is turned on. • If the power light is working by testing it with another device, such as shown on the keyboard or move the mouse to resume normal operation. Ensure that the monitor cable...bent or broken pins (it in this section, follow the safety instructions shipped with your computer. NOTICE: If your graphics card, go to support.dell.com. The Screen is required for troubleshooting purposes. however, the card is Blank NOTE: For troubleshooting procedures, see the Regulatory Compliance Homepage at www...
...; If the power light is off, firmly press the button to ensure that the monitor is turned on. • If the power light is working by testing it with another device, such as shown on the keyboard or move the mouse to resume normal operation. Ensure that the monitor cable...bent or broken pins (it in this section, follow the safety instructions shipped with your computer. NOTICE: If your graphics card, go to support.dell.com. The Screen is required for troubleshooting purposes. however, the card is Blank NOTE: For troubleshooting procedures, see the Regulatory Compliance Homepage at www...
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...graphics card(s) is poor Windows XP 1 Click Start → ...Control Panel→ Appearance and Themes. 2 Select a task you wish to perform or click the Display icon. 3 Try different settings for Color quality and Screen resolution. M O V E T H E M O N I T O R - ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS - C H E... C H E C K T H E M O N I T O R S E T T I O N - If the external monitor works, the computer display or video controller may be Troubleshooting 303 C H E C K T H E M O N I T O R S E...
...graphics card(s) is poor Windows XP 1 Click Start → ...Control Panel→ Appearance and Themes. 2 Select a task you wish to perform or click the Display icon. 3 Try different settings for Color quality and Screen resolution. M O V E T H E M O N I T O R - ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS - C H E... C H E C K T H E M O N I T O R S E T T I O N - If the external monitor works, the computer display or video controller may be Troubleshooting 303 C H E C K T H E M O N I T O R S E...
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... bottom of each option is the setting or value for that option. Working With Options on the screen. You can change (because they are determined by the computer) appear less bright. The system setup screens display the current setup information and settings for the currently highlighted option. ... computer and try again. System setup key functions are listed at the left. The upper-right corner of the screen displays help information for your computer. 2 When the DELL™ logo appears, press immediately. 3 If you wait too long and the operating system logo appears, continue ...
... bottom of each option is the setting or value for that option. Working With Options on the screen. You can change (because they are determined by the computer) appear less bright. The system setup screens display the current setup information and settings for the currently highlighted option. ... computer and try again. System setup key functions are listed at the left. The upper-right corner of the screen displays help information for your computer. 2 When the DELL™ logo appears, press immediately. 3 If you wait too long and the operating system logo appears, continue ...
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The mouse and keyboard should now be paired. Wired Connections If the network connection is working and provides information on and connected to your data source (cable modem or network hub). • Re-establish your connection to ensure it is powered ... and then the wireless sync button on your wireless router to ensure it is plugged in and not damaged. The link integrity light on the screen to complete the setup. Network Problems Wireless Connections If the network connection is loose or damaged. • Check the cable to the wireless router: a. Press...
The mouse and keyboard should now be paired. Wired Connections If the network connection is working and provides information on and connected to your data source (cable modem or network hub). • Re-establish your connection to ensure it is powered ... and then the wireless sync button on your wireless router to ensure it is plugged in and not damaged. The link integrity light on the screen to complete the setup. Network Problems Wireless Connections If the network connection is loose or damaged. • Check the cable to the wireless router: a. Press...
