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... QRT Feature in System Setup 31 Enabling the QRT feature in the Operating system 31 Hyper-Threading and Dual-Core Technology 31 2 Solving Problems 33 Troubleshooting Tips 33 Battery Problems 33 Drive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E-Mail, Modem, and Internet Problems 35 Error...
... QRT Feature in System Setup 31 Enabling the QRT feature in the Operating system 31 Hyper-Threading and Dual-Core Technology 31 2 Solving Problems 33 Troubleshooting Tips 33 Battery Problems 33 Drive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E-Mail, Modem, and Internet Problems 35 Error...
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...and Monitor Problems 47 The screen is blank 47 The screen is difficult to read 48 3 Troubleshooting Tools 49 Diagnostic Lights 49 Dell Diagnostics 52 When to Use the Dell Diagnostics 52 Drivers 54 What Is a Driver 54 Identifying Drivers 54 Reinstalling Drivers 55 Resolving ...Software and Hardware Incompatibilities 56 Restoring Your Operating System 56 Using Microsoft Windows XP System Restore 56 4 Removing...
...and Monitor Problems 47 The screen is blank 47 The screen is difficult to read 48 3 Troubleshooting Tools 49 Diagnostic Lights 49 Dell Diagnostics 52 When to Use the Dell Diagnostics 52 Drivers 54 What Is a Driver 54 Identifying Drivers 54 Reinstalling Drivers 55 Resolving ...Software and Hardware Incompatibilities 56 Restoring Your Operating System 56 Using Microsoft Windows XP System Restore 56 4 Removing...
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support.dell.com NOTE: Select your problem. 4 Follow the instructions on the screen. Online discussion with support • Reference - Computer documentation, details on your selections. • How to use Windows XP • How to work with programs and files • How...system • Customer Care - Finding Information 11 Find It Here • Solutions - Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions Dell Support Website - DSS automatically detects your To download Desktop System Software: computer and operating ...
support.dell.com NOTE: Select your problem. 4 Follow the instructions on the screen. Online discussion with support • Reference - Computer documentation, details on your selections. • How to use Windows XP • How to work with programs and files • How...system • Customer Care - Finding Information 11 Find It Here • Solutions - Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions Dell Support Website - DSS automatically detects your To download Desktop System Software: computer and operating ...
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... E B A T T E R Y - If the battery still does not work , ensure that the device is incorrectly installed. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part... is correctly installed. • If a peripheral device does not work properly, contact Dell (see "Contacting Dell...
... E B A T T E R Y - If the battery still does not work , ensure that the device is incorrectly installed. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part... is correctly installed. • If a peripheral device does not work properly, contact Dell (see "Contacting Dell...
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Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the...on page 68). • Reseat the memory modules (see if that the device drivers do not conflict with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 66) to run the software. See the software documentation for minimum memory requirements. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-...
Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the...on page 68). • Reseat the memory modules (see if that the device drivers do not conflict with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 66) to run the software. See the software documentation for minimum memory requirements. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-...
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... strips, power extension cables, and other power protection devices to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. C H E C K T H E P R I N T E R D O C U M E N T A T I N G A M B E R - A device may exist. • Ensure that the processor cable is set to the system board (see "Cards" on page 65). I F T H E P O W E R L I G H T I S B L I N K I O N - NOTE: If you begin...
... strips, power extension cables, and other power protection devices to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. C H E C K T H E P R I N T E R D O C U M E N T A T I N G A M B E R - A device may exist. • Ensure that the processor cable is set to the system board (see "Cards" on page 65). I F T H E P O W E R L I G H T I S B L I N K I O N - NOTE: If you begin...
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See the printer documentation for setup and troubleshooting information. See the scanner documentation for information on reinstalling the printer driver. R E I N S T A L L T H E P R I N T E R D R I O N - C H E C K T H E S C A N N E R D O C U M E N T A T I V E R - RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS - • ...
See the printer documentation for setup and troubleshooting information. See the scanner documentation for information on reinstalling the printer driver. R E I N S T A L L T H E P R I N T E R D R I O N - C H E C K T H E S C A N N E R D O C U M E N T A T I V E R - RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS - • ...
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.... • If the power light is blinking, press a key on page 13). R E I N S T A L L T H E S O U N D D R I O N - See "Reinstalling Drivers" on page 56. Ensure that the sound is normal for troubleshooting procedures. NOTE: See the monitor documentation for monitor cable connectors to determine if the monitor's power cable is defective. • Check the connectors for bent...
.... • If the power light is blinking, press a key on page 13). R E I N S T A L L T H E S O U N D D R I O N - See "Reinstalling Drivers" on page 56. Ensure that the sound is normal for troubleshooting procedures. NOTE: See the monitor documentation for monitor cable connectors to determine if the monitor's power cable is defective. • Check the connectors for bent...
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... lights labeled 1, 2, 3, and 4 on the front panel (see "Contacting Dell" on page 112). If the computer starts normally, continue to the operating system. Troubleshooting Tools 49 Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any of the procedures in this section... booting to install additional memory modules (one module (see "Contacting Dell" on page 112). Light Pattern Problem Description Suggested Resolution The computer is in the Product Information Guide. To help you troubleshoot a problem, your computer (see "Installing Memory" on page 68...
... lights labeled 1, 2, 3, and 4 on the front panel (see "Contacting Dell" on page 112). If the computer starts normally, continue to the operating system. Troubleshooting Tools 49 Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any of the procedures in this section... booting to install additional memory modules (one module (see "Contacting Dell" on page 112). Light Pattern Problem Description Suggested Resolution The computer is in the Product Information Guide. To help you troubleshoot a problem, your computer (see "Installing Memory" on page 68...
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... error. • If available, install properly working graphics card into your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 112). • Ensure that no special requirements for memory module/connector placement exist (see "Memory" on page 66). • Ensure that the... all USB devices and check all power and data cables. If the computer starts normally, continue to install additional memory modules (one module (see "Contacting Dell" on page 112). 50 Troubleshooting Tools Reseat all cable connections.
... error. • If available, install properly working graphics card into your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 112). • Ensure that no special requirements for memory module/connector placement exist (see "Memory" on page 66). • Ensure that the... all USB devices and check all power and data cables. If the computer starts normally, continue to install additional memory modules (one module (see "Contacting Dell" on page 112). 50 Troubleshooting Tools Reseat all cable connections.
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...3 Repeat this process for each expansion card installed. Troubleshooting Tools 51 The system is operating in the quick resume mode. For additional information see "Contacting Dell" on page 112). If the computer starts normally, troubleshoot the last card removed from a device (such as ...Components" on page 65). • If there is an error message on your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 112). Light Pattern Problem Description Suggested Resolution A possible expansion card failure has occurred. 1 Determine if a conflict exists...
...3 Repeat this process for each expansion card installed. Troubleshooting Tools 51 The system is operating in the quick resume mode. For additional information see "Contacting Dell" on page 112). If the computer starts normally, troubleshoot the last card removed from a device (such as ...Components" on page 65). • If there is an error message on your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 112). Light Pattern Problem Description Suggested Resolution A possible expansion card failure has occurred. 1 Determine if a conflict exists...
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...then press . Starting the Dell Diagnostics 1 Turn on the screen. 5 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 6 Close the Main Menu window to exit the Dell Diagnostics and restart the computer. 52 Troubleshooting Tools To avoid possible ...keyboard failure, press and release in the Product Information Guide. Dell Diagnostics CAUTION: Before you begin any...
...then press . Starting the Dell Diagnostics 1 Turn on the screen. 5 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 6 Close the Main Menu window to exit the Dell Diagnostics and restart the computer. 52 Troubleshooting Tools To avoid possible ...keyboard failure, press and release in the Product Information Guide. Dell Diagnostics CAUTION: Before you begin any...
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... Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of the problem you cannot resolve the problem, contact Dell (see "Contacting Dell" on your part. NOTE: The Service Tag for all devices attached to 20 minutes and requires no interaction on the symptom of ...system devices. The test typically takes 10 to your Service Tag ready. Allows you want to increase the possibility of the screen. Troubleshooting Tools 53 When contacting Dell support, have your computer. Displays the hardware configuration for the selected device.
... Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of the problem you cannot resolve the problem, contact Dell (see "Contacting Dell" on your part. NOTE: The Service Tag for all devices attached to 20 minutes and requires no interaction on the symptom of ...system devices. The test typically takes 10 to your Service Tag ready. Allows you want to increase the possibility of the screen. Troubleshooting Tools 53 When contacting Dell support, have your computer. Displays the hardware configuration for the selected device.
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... device has its own set of devices and check for that use the device. Required drivers are already installed on page 55). 54 Troubleshooting Tools A driver is needed. Windows XP 1 Click the Start button, then click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window...
... device has its own set of devices and check for that use the device. Required drivers are already installed on page 55). 54 Troubleshooting Tools A driver is needed. Windows XP 1 Click the Start button, then click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window...
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...XP Device Driver Rollback If a problem occurs on your computer after you may not function properly. Drivers can be required to update the driver manually. Troubleshooting Tools 55 Manually Reinstalling Drivers After copying driver files to your computer. Reinstalling Drivers NOTICE: The Dell Support website at support.dell...appropriate driver appears, click Next. 13 Click Finish and restart your hard drive, you install or update a driver, use Windows XP Device Driver Rollback to where the driver files are installing the driver. 7 Right-click the device for which the driver is ...
...XP Device Driver Rollback If a problem occurs on your computer after you may not function properly. Drivers can be required to update the driver manually. Troubleshooting Tools 55 Manually Reinstalling Drivers After copying driver files to your computer. Reinstalling Drivers NOTICE: The Dell Support website at support.dell...appropriate driver appears, click Next. 13 Click Finish and restart your hard drive, you install or update a driver, use Windows XP Device Driver Rollback to where the driver files are installing the driver. 7 Right-click the device for which the driver is ...
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...can use System Restore to return your computer to the operating state that existed before you installed the new driver (see "Using Microsoft Windows XP System Restore" on my computer, and then click Next. See the Windows Help and Support Center for the Windows default view and may... only on the hard drive and removes any applications installed after you received the computer. Dell PC Restore permanently deletes all data on computers purchased in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to the operating state it was in this document were written ...
...can use System Restore to return your computer to the operating state that existed before you installed the new driver (see "Using Microsoft Windows XP System Restore" on my computer, and then click Next. See the Windows Help and Support Center for the Windows default view and may... only on the hard drive and removes any applications installed after you received the computer. Dell PC Restore permanently deletes all data on computers purchased in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to the operating state it was in this document were written ...
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... computer. 5 Under Restoration Complete (after you install a device driver, first try to resolve the problem by using Windows XP Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 55). 1 Click Start, point to All Programs→ Accessories→ System Tools, and...undo the restoration and return the computer to its original operating state. NOTE: Calendar dates with available restore points appear in bold. Troubleshooting Tools 57 NOTE: If a problem occurs after the computer has restarted), click OK. Undoing the Last System Restore NOTICE: Before you...
... computer. 5 Under Restoration Complete (after you install a device driver, first try to resolve the problem by using Windows XP Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 55). 1 Click Start, point to All Programs→ Accessories→ System Tools, and...undo the restoration and return the computer to its original operating state. NOTE: Calendar dates with available restore points appear in bold. Troubleshooting Tools 57 NOTE: If a problem occurs after the computer has restarted), click OK. Undoing the Last System Restore NOTICE: Before you...
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... the next screen that Turn off System Restore. If possible, back up all data on . 58 Troubleshooting Tools Because the computer is automatically disabled. Use Dell PC Restore by Symantec NOTE: Dell PC Restore is unchecked. Data files include documents, spreadsheets, e-mail messages, digital photos, music files,... see the Microsoft® Windows® desktop, then shut down the computer. Enabling System Restore If you reinstall Windows XP with www.dell.com appears at the top of free hard-disk space available, System Restore is restored to its original operating state, ...
... the next screen that Turn off System Restore. If possible, back up all data on . 58 Troubleshooting Tools Because the computer is automatically disabled. Use Dell PC Restore by Symantec NOTE: Dell PC Restore is unchecked. Data files include documents, spreadsheets, e-mail messages, digital photos, music files,... see the Microsoft® Windows® desktop, then shut down the computer. Enabling System Restore If you reinstall Windows XP with www.dell.com appears at the top of free hard-disk space available, System Restore is restored to its original operating state, ...
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...not log on as a local administrator, a message appears stating that you will not be able to use PC Restore to return your computer. Troubleshooting Tools 59 If you remove PC Restore from the hard drive, you can never recall it, and you purchased your computer's operating system to its...the hard drive. 5 Click Yes when a confirmation message appears. there is no partition to delete. 4 Click OK to restore your hard drive to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. The PC Restore partition is deleted and the newly available disk space is added to the free...
...not log on as a local administrator, a message appears stating that you will not be able to use PC Restore to return your computer. Troubleshooting Tools 59 If you remove PC Restore from the hard drive, you can never recall it, and you purchased your computer's operating system to its...the hard drive. 5 Click Yes when a confirmation message appears. there is no partition to delete. 4 Click OK to restore your hard drive to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. The PC Restore partition is deleted and the newly available disk space is added to the free...