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... QRT Feature in System Setup 31 Enabling the QRT feature in the Operating system 31 Hyper-Threading and Dual-Core Technology 31 2 Solving Problems 33 Troubleshooting Tips 33 Battery Problems 33 Drive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E-Mail, Modem, and Internet Problems 35 Error...
... QRT Feature in System Setup 31 Enabling the QRT feature in the Operating system 31 Hyper-Threading and Dual-Core Technology 31 2 Solving Problems 33 Troubleshooting Tips 33 Battery Problems 33 Drive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E-Mail, Modem, and Internet Problems 35 Error...
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...and Monitor Problems 47 The screen is blank 47 The screen is difficult to read 48 3 Troubleshooting Tools 49 Diagnostic Lights 49 Dell Diagnostics 52 When to Use the Dell Diagnostics 52 Drivers 54 What Is a Driver 54 Identifying Drivers 54 Reinstalling Drivers 55 Resolving ...Software and Hardware Incompatibilities 56 Restoring Your Operating System 56 Using Microsoft Windows XP System Restore 56 4 Removing...
...and Monitor Problems 47 The screen is blank 47 The screen is difficult to read 48 3 Troubleshooting Tools 49 Diagnostic Lights 49 Dell Diagnostics 52 When to Use the Dell Diagnostics 52 Drivers 54 What Is a Driver 54 Identifying Drivers 54 Reinstalling Drivers 55 Resolving ...Software and Hardware Incompatibilities 56 Restoring Your Operating System 56 Using Microsoft Windows XP System Restore 56 4 Removing...
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Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions Dell Support Website - If you should also reinstall the DSS utility. Finding Information 11 Upgrade information for the keyword Desktop System Software. ... user interface may vary depending on your selections. • How to use Windows XP • How to work with programs and files • How to support.dell.com, select your region or business appropriate for Dell™ 2 Select Drivers & Downloads, then click Go. 3.5-inch USB floppy drives, Intel® processors...
Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions Dell Support Website - If you should also reinstall the DSS utility. Finding Information 11 Upgrade information for the keyword Desktop System Software. ... user interface may vary depending on your selections. • How to use Windows XP • How to work with programs and files • How to support.dell.com, select your region or business appropriate for Dell™ 2 Select Drivers & Downloads, then click Go. 3.5-inch USB floppy drives, Intel® processors...
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... Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. Replace... CAUTION: There is a danger of the procedures in this section, follow the safety instructions located in a program, see "Contacting Dell" on the screen, write down the exact message. Solving Problems 33 CAUTION: Before you have to the manufacturer's instructions.
... Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. Replace... CAUTION: There is a danger of the procedures in this section, follow the safety instructions located in a program, see "Contacting Dell" on the screen, write down the exact message. Solving Problems 33 CAUTION: Before you have to the manufacturer's instructions.
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...modules (see "Memory" on page 66) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see if that the device drivers do not conflict with the operating system installed on your computer. • Ensure that... your computer meets the minimum hardware requirements needed to see "Dell Diagnostics" on page 52). Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the program. ...
...modules (see "Memory" on page 66) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see if that the device drivers do not conflict with the operating system installed on your computer. • Ensure that... your computer meets the minimum hardware requirements needed to see "Dell Diagnostics" on page 52). Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the program. ...
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...; Ensure that all components and cables are securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. E L I M I N A T E I N G A M B E R - See the printer documentation for your location (if applicable). • Ensure that the main power cable and front panel cable are properly installed and...
...; Ensure that all components and cables are securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. E L I M I N A T E I N G A M B E R - See the printer documentation for your location (if applicable). • Ensure that the main power cable and front panel cable are properly installed and...
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...; Ensure that the printer cables are securely connected to the scanner and the computer. Scanner Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. Solving Problems 45 Ensure that your scanner, contact the scanner's manufacturer. U N L O C K T H E S C A N N E R - TE S T T H E E L E C T R I C A L O U T L E T - If the printer is set to the following port(s): is listed, right...
...; Ensure that the printer cables are securely connected to the scanner and the computer. Scanner Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. Solving Problems 45 Ensure that your scanner, contact the scanner's manufacturer. U N L O C K T H E S C A N N E R - TE S T T H E E L E C T R I C A L O U T L E T - If the printer is set to the following port(s): is listed, right...
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... blinking, the monitor has power. • If the power light is off, firmly press the button to ensure that the monitor cable is normal for troubleshooting procedures. Ensure that the sound is securely inserted into the headphone connector (see "Front and Back View of the Computer" on page 55. Ensure that...
... blinking, the monitor has power. • If the power light is off, firmly press the button to ensure that the monitor cable is normal for troubleshooting procedures. Ensure that the sound is securely inserted into the headphone connector (see "Front and Back View of the Computer" on page 55. Ensure that...
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...the same type into a working electrical outlet (see "Power Problems" on page 43). • If the problem persists, contact Dell (see "Contacting Dell" on page 112). Memory modules are detected, but a memory failure has occurred. • If two or more memory modules ...The computer is in the Product Information Guide. Troubleshooting Tools 49 Troubleshooting Tools Diagnostic Lights CAUTION: Before you troubleshoot a problem, your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 112). NOTE: After the computer ...
...the same type into a working electrical outlet (see "Power Problems" on page 43). • If the problem persists, contact Dell (see "Contacting Dell" on page 112). Memory modules are detected, but a memory failure has occurred. • If two or more memory modules ...The computer is in the Product Information Guide. Troubleshooting Tools 49 Troubleshooting Tools Diagnostic Lights CAUTION: Before you troubleshoot a problem, your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 112). NOTE: After the computer ...
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...modules are using is supported by your computer (see "Memory" on page 66). • If the problem persists, contact Dell (see "Installing Memory" on page 112). If the computer starts normally, continue to install additional memory modules (one module (see "Contacting...install properly working graphics card into your computer. • If the problem persists or the computer has integrated graphics, contact Dell (see "Memory" on page 112). 50 Troubleshooting Tools Memory modules are detected, but a memory configuration or compatibility error has occurred. • If two or more ...
...modules are using is supported by your computer (see "Memory" on page 66). • If the problem persists, contact Dell (see "Installing Memory" on page 112). If the computer starts normally, continue to install additional memory modules (one module (see "Contacting...install properly working graphics card into your computer. • If the problem persists or the computer has integrated graphics, contact Dell (see "Memory" on page 112). 50 Troubleshooting Tools Memory modules are detected, but a memory configuration or compatibility error has occurred. • If two or more ...
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... by removing an expansion card (not a graphics card) and restarting the computer (see "Cards" on page 112). If the computer starts normally, troubleshoot the last card removed from a device (such as the floppy drive or hard drive), check system setup (see "System Setup" on page 101)...to boot from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 56). 4 If the problem persists, contact Dell (see "Contacting Dell" on page 70). 2 If the problem persists, reinstall the card that you removed, then remove a different card and restart the computer....
... by removing an expansion card (not a graphics card) and restarting the computer (see "Cards" on page 112). If the computer starts normally, troubleshoot the last card removed from a device (such as the floppy drive or hard drive), check system setup (see "System Setup" on page 101)...to boot from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 56). 4 If the problem persists, contact Dell (see "Contacting Dell" on page 70). 2 If the problem persists, reinstall the card that you removed, then remove a different card and restart the computer....
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...mouse, or press and then , to select the test you contact Dell for technical assistance. NOTE: The Dell Diagnostics only operate on the keyboard to highlight Boot to exit the Dell Diagnostics and restart the computer. 52 Troubleshooting Tools If you wait too long and the operating system logo appears... to open the Boot Device Menu. Upon restart, the computer boots according to the boot sequence specified in system setup. 4 At the Dell Diagnostics Main Menu, left-click with your computer, perform the checks in even intervals to run (see the Microsoft® Windows® desktop...
...mouse, or press and then , to select the test you contact Dell for technical assistance. NOTE: The Dell Diagnostics only operate on the keyboard to highlight Boot to exit the Dell Diagnostics and restart the computer. 52 Troubleshooting Tools If you wait too long and the operating system logo appears... to open the Boot Device Menu. Upon restart, the computer boots according to the boot sequence specified in system setup. 4 At the Dell Diagnostics Main Menu, left-click with your computer, perform the checks in even intervals to run (see the Microsoft® Windows® desktop...
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When contacting Dell support, have your input to answer specific questions. Describes the test and any problem encountered during a test, a message appears with an error code and a description of the problem. Displays the hardware configuration for running the test. Troubleshooting Tools 53 The...error conditions encountered. Performs a thorough check of tracing the problem quickly. NOTE: The Service Tag for all devices from the Dell Diagnostics Main Menu: Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of the screen. The ...
When contacting Dell support, have your input to answer specific questions. Describes the test and any problem encountered during a test, a message appears with an error code and a description of the problem. Displays the hardware configuration for running the test. Troubleshooting Tools 53 The...error conditions encountered. Performs a thorough check of tracing the problem quickly. NOTE: The Service Tag for all devices from the Dell Diagnostics Main Menu: Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of the screen. The ...
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... Each device has its own set of devices and check for that device recognizes. Many drivers, such as a printer, mouse, or keyboard. Windows XP 1 Click the Start button, then click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the ...your operating system. • Reinstall your Microsoft® Windows® operating system. Required drivers are already installed on page 55). 54 Troubleshooting Tools A driver acts like a translator between the device and any device, identify whether the driver is the source of your computer-no ...
... Each device has its own set of devices and check for that device recognizes. Many drivers, such as a printer, mouse, or keyboard. Windows XP 1 Click the Start button, then click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the ...your operating system. • Reinstall your Microsoft® Windows® operating system. Required drivers are already installed on page 55). 54 Troubleshooting Tools A driver acts like a translator between the device and any device, identify whether the driver is the source of your computer-no ...
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... you are located on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click Start,...10 Click Install from other sources, your computer may be manually updated for your computer. Troubleshooting Tools 55 Manually Reinstalling Drivers After copying driver files to your hard drive, you install drivers... If you may not function properly. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for any hardware device installed in the ...
... you are located on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click Start,...10 Click Install from other sources, your computer may be manually updated for your computer. Troubleshooting Tools 55 Manually Reinstalling Drivers After copying driver files to your hard drive, you install drivers... If you may not function properly. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for any hardware device installed in the ...
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...arrow to start the search. 3 Click Hardware Troubleshooter in this document were written for information on my computer, and then click Next. NOTE: Dell PC Restore is detected but incorrectly configured, you purchased the computer. Dell PC Restore permanently deletes all data on the... hard drive and removes any applications installed after you installed the new driver (see "Using Microsoft Windows XP System Restore" on the screen. 56 Troubleshooting...
...arrow to start the search. 3 Click Hardware Troubleshooter in this document were written for information on my computer, and then click Next. NOTE: Dell PC Restore is detected but incorrectly configured, you purchased the computer. Dell PC Restore permanently deletes all data on the... hard drive and removes any applications installed after you installed the new driver (see "Using Microsoft Windows XP System Restore" on the screen. 56 Troubleshooting...
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...and then click System Restore. 2 Ensure that Undo my last restoration is selected, then click Next. 3 Under Confirm Restoration Undo, click Next. Troubleshooting Tools 57 NOTE: If a problem occurs after you install a device driver, first try to resolve the problem by using Windows... XP Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 55). 1 Click Start, point to All Programs→ Accessories→ System Tools, and then click System ...
...and then click System Restore. 2 Ensure that Undo my last restoration is selected, then click Next. 3 Under Confirm Restoration Undo, click Next. Troubleshooting Tools 57 NOTE: If a problem occurs after you install a device driver, first try to resolve the problem by using Windows... XP Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 55). 1 Click Start, point to All Programs→ Accessories→ System Tools, and then click System ...
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...to restore your computer- The computer restarts. Because the computer is automatically disabled. Enabling System Restore If you reinstall Windows XP with www.dell.com appears at the top of free hard-disk space available, System Restore is restored to its original operating state, ..., are permanently deleted from the hard drive. NOTE: To disable System Restore, check Turn off System Restore is available only on . 58 Troubleshooting Tools Data files include documents, spreadsheets, e-mail messages, digital photos, music files, etc. Click Finish and let the computer completely reboot. ...
...to restore your computer- The computer restarts. Because the computer is automatically disabled. Enabling System Restore If you reinstall Windows XP with www.dell.com appears at the top of free hard-disk space available, System Restore is restored to its original operating state, ..., are permanently deleted from the hard drive. NOTE: To disable System Restore, check Turn off System Restore is available only on . 58 Troubleshooting Tools Data files include documents, spreadsheets, e-mail messages, digital photos, music files, etc. Click Finish and let the computer completely reboot. ...
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...the hard drive. 6 Right-click Local Disk (C) in when you will not be able to return your computer's operating system. Troubleshooting Tools 59 Dell PC Restore enables you do not remove PC Restore from your computer. It is recommended that the additional disk space is no ...as a local administrator. 2 In Windows Explorer, go to close the PC Restore Removal window. 8 Restart the computer. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer, even to remove the PC Restore partition on...
...the hard drive. 6 Right-click Local Disk (C) in when you will not be able to return your computer's operating system. Troubleshooting Tools 59 Dell PC Restore enables you do not remove PC Restore from your computer. It is recommended that the additional disk space is no ...as a local administrator. 2 In Windows Explorer, go to close the PC Restore Removal window. 8 Restart the computer. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer, even to remove the PC Restore partition on...