Setup and Quick Reference Guide
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3 Specifications 23 4 Troubleshooting 35 Tools 35 Power Lights 35 Beep Codes 35 Error Messages 37 Dell Diagnostics 42 Solving Problems 44 Power Problems 45 Memory Problems 46 Lockups and Software Problems 47 Dell™ Technical Update Service 49 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 51 Restoring Your Operating System 54 Using Microsoft Windows System Restore . . . . . 54 Using Dell™ PC Restore and Dell Factory Image Restore 56 Using the Operating System Media 59 4 Contents
3 Specifications 23 4 Troubleshooting 35 Tools 35 Power Lights 35 Beep Codes 35 Error Messages 37 Dell Diagnostics 42 Solving Problems 44 Power Problems 45 Memory Problems 46 Lockups and Software Problems 47 Dell™ Technical Update Service 49 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 51 Restoring Your Operating System 54 Using Microsoft Windows System Restore . . . . . 54 Using Dell™ PC Restore and Dell Factory Image Restore 56 Using the Operating System Media 59 4 Contents
Setup and Quick Reference Guide
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6 Finding Information 61 7 Getting Help 63 Obtaining Assistance 63 Technical Support and Customer Service . . . . . 64 DellConnect 64 Online Services 64 AutoTech Service 65 Automated Order-Status Service 65 Problems With Your Order 65 Product Information 66 Returning Items for Warranty Repair or Credit . . . . . 66 Before You Call 67 Contacting Dell 69 Index 71 Contents 5
6 Finding Information 61 7 Getting Help 63 Obtaining Assistance 63 Technical Support and Customer Service . . . . . 64 DellConnect 64 Online Services 64 AutoTech Service 65 Automated Order-Status Service 65 Problems With Your Order 65 Product Information 66 Returning Items for Warranty Repair or Credit . . . . . 66 Before You Call 67 Contacting Dell 69 Index 71 Contents 5
Setup and Quick Reference Guide
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... Battery Removal CAUTION: Before you begin any other computers with your computer. Do not use a battery from other external cables from Dell. Fan noise is designed to accumulate in a low-airflow environment, such as a closed briefcase, while it is running. The computer turns on your... Dell™ computer in the air vents. Restricting the airflow can damage the computer or cause a fire. For more information about the battery, see the Dell Technology Guide on the fan when the computer gets hot. Do not store your computer or at support.dell.com.
... Battery Removal CAUTION: Before you begin any other computers with your computer. Do not use a battery from other external cables from Dell. Fan noise is designed to accumulate in a low-airflow environment, such as a closed briefcase, while it is running. The computer turns on your... Dell™ computer in the air vents. Restricting the airflow can damage the computer or cause a fire. For more information about the battery, see the Dell Technology Guide on the fan when the computer gets hot. Do not store your computer or at support.dell.com.
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For more information about connecting to the Internet, see the Dell Technology Guide on page 17. 14 About Your Computer Wireless Switch Use the wireless switch to locate networks or to the Internet" on your computer or at support.dell.com. For information about the wireless switch, see "Connecting to enable or disable wireless network devices.
For more information about connecting to the Internet, see the Dell Technology Guide on page 17. 14 About Your Computer Wireless Switch Use the wireless switch to locate networks or to the Internet" on your computer or at support.dell.com. For information about the wireless switch, see "Connecting to enable or disable wireless network devices.
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screen, select the method you chose for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). Follow the instructions on the screen by the Windows Easy Transfer wizard. 22 Setting ...: 1 On the Now go to transfer? 3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this procedure, search support.dell.com for transferring your settings and files and click Next. NOTE: Access to the...
screen, select the method you chose for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). Follow the instructions on the screen by the Windows Easy Transfer wizard. 22 Setting ...: 1 On the Now go to transfer? 3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this procedure, search support.dell.com for transferring your settings and files and click Next. NOTE: Access to the...
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...8594; Help and Support and select the option to view information about your computer. ExpressCard controller integrated Specifications 23 Specifications NOTE: Offerings may vary by region. Processor Processor type L2 cache Front-side bus frequency Dell™ Vostro™ 1310, 1510, and 1710: ...• Intel® Core™2 Duo (1.4-2.6 GHz) • Intel® Celeron® (1.8-2.0 GHz) Vostro 1310, 1510, and 1710: • 2 MB, 3 MB, 4MB, or 6 MB ...
...8594; Help and Support and select the option to view information about your computer. ExpressCard controller integrated Specifications 23 Specifications NOTE: Offerings may vary by region. Processor Processor type L2 cache Front-side bus frequency Dell™ Vostro™ 1310, 1510, and 1710: ...• Intel® Core™2 Duo (1.4-2.6 GHz) • Intel® Celeron® (1.8-2.0 GHz) Vostro 1310, 1510, and 1710: • 2 MB, 3 MB, 4MB, or 6 MB ...
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...-based interfaces) ExpressCard/54 (54 mm) (2.126 inches) 54 mm (2.126 inches) 8-in-1 Memory Card Reader 8-in-1 memory card controller 8-in-1 memory card connector Cards supported O2MICRO OZ129 8-in-1 combo card connector • Secure Digital (SD) • SDIO • MultiMediaCard (MMC) • Memory Stick • Memory Stick Pro • xD-...memory 512 MB Maximum memory 4 GB NOTE: In order to take advantage of the dual-channel bandwidth capability, both USB- ExpressCard (continued) ExpressCard connector Cards supported ExpressCard connector size • 54-mm ExpressCard slot...
...-based interfaces) ExpressCard/54 (54 mm) (2.126 inches) 54 mm (2.126 inches) 8-in-1 Memory Card Reader 8-in-1 memory card controller 8-in-1 memory card connector Cards supported O2MICRO OZ129 8-in-1 combo card connector • Secure Digital (SD) • SDIO • MultiMediaCard (MMC) • Memory Stick • Memory Stick Pro • xD-...memory 512 MB Maximum memory 4 GB NOTE: In order to take advantage of the dual-channel bandwidth capability, both USB- ExpressCard (continued) ExpressCard connector Cards supported ExpressCard connector size • 54-mm ExpressCard slot...
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...; one USB-based daughter card with Bluetooth® wireless technology (Dell™ Wireless 360) RJ-45 port Vostro 1310 and 1510: • four USB ports Vostro 1710: • six USB ports 15-pin VGA video connector Communications Modem Network adapter Wireless supports external USB modem Vostro 1310, 1510, and 1710: • 10/100/1000 Ethernet LAN on...
...; one USB-based daughter card with Bluetooth® wireless technology (Dell™ Wireless 360) RJ-45 port Vostro 1310 and 1510: • four USB ports Vostro 1710: • six USB ports 15-pin VGA video connector Communications Modem Network adapter Wireless supports external USB modem Vostro 1310, 1510, and 1710: • 10/100/1000 Ethernet LAN on...
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... memory failure module/memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that you have two or more serious cause (see "Dell Diagnostics" on page 42). If the computer starts normally, reinstall an additional ...available, install good memory of the same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. Continue until you are installing are detected installed, remove the modules, reinstall one module (see...
... memory failure module/memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that you have two or more serious cause (see "Dell Diagnostics" on page 42). If the computer starts normally, reinstall an additional ...available, install good memory of the same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. Continue until you are installing are detected installed, remove the modules, reinstall one module (see...
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.... Code Description (repetitive short beeps) Suggested Remedy 5 Real-time clock 1 Replace the battery (see your Service Manual at support.dell.com for more information. Enable the Pointing Device option in the Dell Diagnostics (see "Dell Diagnostics" on page 69). Ensure that you begin any of the procedures in the proper place, and used the...
.... Code Description (repetitive short beeps) Suggested Remedy 5 Real-time clock 1 Replace the battery (see your Service Manual at support.dell.com for more information. Enable the Pointing Device option in the Dell Diagnostics (see "Dell Diagnostics" on page 69). Ensure that you begin any of the procedures in the proper place, and used the...
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...card. GATE A20 FAILURE - Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com for more information. See your Service Manual at support.dell.com), and boot the computer from a CD. Restart the computer. Reinstall the memory modules and, if ...for example, Printer out of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the Dell Diagnostics (see your Service Manual at support.dell.com), and boot the computer from a CD. 38 Troubleshooting The message is usually followed by specific information-for...
...card. GATE A20 FAILURE - Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com for more information. See your Service Manual at support.dell.com), and boot the computer from a CD. Restart the computer. Reinstall the memory modules and, if ...for example, Printer out of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the Dell Diagnostics (see your Service Manual at support.dell.com), and boot the computer from a CD. 38 Troubleshooting The message is usually followed by specific information-for...
Setup and Quick Reference Guide
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...computer. INSERT BOOTABLE MEDIA - See your Service Manual at support.dell.com for more information. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). K E Y B O A R D C O N T R O L L E R F A I R E C T - Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). For external keyboards, check ... the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see your Service Manual at support.dell.com), and boot the computer from a CD.
...computer. INSERT BOOTABLE MEDIA - See your Service Manual at support.dell.com for more information. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). K E Y B O A R D C O N T R O L L E R F A I R E C T - Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). For external keyboards, check ... the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see your Service Manual at support.dell.com), and boot the computer from a CD.
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... WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - A memory module may be faulty or improperly seated. See your Service Manual at support.dell.com for more information. NOT ENOUGH MEMORY OR RESOURCES. MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - A memory module may... want to use. 40 Troubleshooting Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. A memory module may be faulty or improperly seated. MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE...
... WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - A memory module may be faulty or improperly seated. See your Service Manual at support.dell.com for more information. NOT ENOUGH MEMORY OR RESOURCES. MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - A memory module may... want to use. 40 Troubleshooting Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. A memory module may be faulty or improperly seated. MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE...
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... system cannot locate a sector on the system board may have a defective sector or corrupted FAT on page 42). Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on the hard drive. D L L F I N G S YS T E M N O T F O U N D - SECTOR NOT... 4 See the program documentation for instructions (click Start→ Help and Support). OP E R A T I L E W A S N O T F O U N D - Reinstall the hard drive (see "Dell Diagnostics" on the hard drive. If the problem persists, contact Dell (see your Service Manual at support.dell.com). A R E Q U I R E D . The program...
... system cannot locate a sector on the system board may have a defective sector or corrupted FAT on page 42). Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on the hard drive. D L L F I N G S YS T E M N O T F O U N D - SECTOR NOT... 4 See the program documentation for instructions (click Start→ Help and Support). OP E R A T I L E W A S N O T F O U N D - Reinstall the hard drive (see "Dell Diagnostics" on the hard drive. If the problem persists, contact Dell (see your Service Manual at support.dell.com). A R E Q U I R E D . The program...
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... try to an electrical outlet; WA R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W - If the message reappears, contact Dell (see "Dell Diagnostics" on page 47) and run the Dell Diagnostics before you experience a problem with your computer, perform the checks in the Dell Diagnostics (see your Service Manual at support.dell.com). A chip on page 69). The keyboard controller may be malfunctioning, or...
... try to an electrical outlet; WA R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W - If the message reappears, contact Dell (see "Dell Diagnostics" on page 47) and run the Dell Diagnostics before you experience a problem with your computer, perform the checks in the Dell Diagnostics (see your Service Manual at support.dell.com). A chip on page 69). The keyboard controller may be malfunctioning, or...
Setup and Quick Reference Guide
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See your Service Manual at support.dell.com to review your computer's configuration information, and ensure that the device that is ... you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your computer. Troubleshooting 43 Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see...long and the operating system logo appears, continue to wait until you begin. NOTICE: The Dell Diagnostics works only on the screen. NOTE: If you see a message stating that you print these procedures before ...
See your Service Manual at support.dell.com to review your computer's configuration information, and ensure that the device that is ... you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your computer. Troubleshooting 43 Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see...long and the operating system logo appears, continue to wait until you begin. NOTICE: The Dell Diagnostics works only on the screen. NOTE: If you see a message stating that you print these procedures before ...
Setup and Quick Reference Guide
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..., review the installation procedures and ensure that the part is properly connected. • If an error message appears on the screen. then, shut down your Dell computer to diagnose and fix the problem(s). • If an error message occurs in a program, see the program documentation. NOTE: The next steps change... to the Windows Classic view. 44 Troubleshooting Solving Problems Follow these tips when troubleshooting your Service Manual at support.dell.com). • If a device does not work, ensure that appears and press . 5 Type 1 to start the CD menu and press to wait until you ...
..., review the installation procedures and ensure that the part is properly connected. • If an error message appears on the screen. then, shut down your Dell computer to diagnose and fix the problem(s). • If an error message occurs in a program, see the program documentation. NOTE: The next steps change... to the Windows Classic view. 44 Troubleshooting Solving Problems Follow these tips when troubleshooting your Service Manual at support.dell.com). • If a device does not work, ensure that appears and press . 5 Type 1 to start the CD menu and press to wait until you ...
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...S B L I N K I S S T E A D Y A M B E R - There is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any power strips being used are plugged into an electrical outlet and are securely connected to the system board... on properly. • Ensure that any expansion cards, including graphics cards (see your Service Manual at support.dell.com). The computer is connected and powered on, see your computer. IF THE POWER LIGHT IS BLUE ...
...S B L I N K I S S T E A D Y A M B E R - There is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any power strips being used are plugged into an electrical outlet and are securely connected to the system board... on properly. • Ensure that any expansion cards, including graphics cards (see your Service Manual at support.dell.com). The computer is connected and powered on, see your computer. IF THE POWER LIGHT IS BLUE ...
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...panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com). • Ensure that the memory you are using to see your Service Manual at support.dell.com). Some possible causes of interference are: • Power, keyboard, and mouse ...MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that you are following the memory installation guidelines (see if that your Service Manual at support.dell.com) to ensure that resolves the problem. • See the software documentation...
...panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com). • Ensure that the memory you are using to see your Service Manual at support.dell.com). Some possible causes of interference are: • Power, keyboard, and mouse ...MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that you are following the memory installation guidelines (see if that your Service Manual at support.dell.com) to ensure that resolves the problem. • See the software documentation...
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... 1 Click Start→ All Programs→ Dell Support→ Dell Support Settings. 2 Ensure that the Show icon on the taskbar or from the Start menu, go to support.dell.com and download the software. Use this support utility for self-support information, software updates, and health scans of ...format, and how frequently you click, doubleclick, or right-click the icon. NOTE: If the Dell Support Utility is customized for the Dell Technical Update service, go to support.dell.com/technicalupdate. Troubleshooting 49 The service is checked. icon on the taskbar option is free and...
... 1 Click Start→ All Programs→ Dell Support→ Dell Support Settings. 2 Ensure that the Show icon on the taskbar or from the Start menu, go to support.dell.com and download the software. Use this support utility for self-support information, software updates, and health scans of ...format, and how frequently you click, doubleclick, or right-click the icon. NOTE: If the Dell Support Utility is customized for the Dell Technical Update service, go to support.dell.com/technicalupdate. Troubleshooting 49 The service is checked. icon on the taskbar option is free and...