Setup Guide
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Contents Using Support Tools 52 Dell Support Center 52 My Dell Downloads 53 System Messages 53 Hardware Troubleshooter 55 Dell Diagnostics 56 Restoring Your Operating System 60 System Restore 61 Dell DataSafe Local Backup 62 System Recovery Media 65 Dell Factory Image Restore 66 Getting Help 68...Status Service 71 Product Information 71 Returning Items for Repair Under Warranty or for Credit 72 Before You Call 73 Contacting Dell 75 Finding More Information and Resources 76 Specifications 78 Appendix 84 Macrovision Product Notice 84 Information for NOM, or Official ...
Contents Using Support Tools 52 Dell Support Center 52 My Dell Downloads 53 System Messages 53 Hardware Troubleshooter 55 Dell Diagnostics 56 Restoring Your Operating System 60 System Restore 61 Dell DataSafe Local Backup 62 System Recovery Media 65 Dell Factory Image Restore 66 Getting Help 68...Status Service 71 Product Information 71 Returning Items for Repair Under Warranty or for Credit 72 Before You Call 73 Contacting Dell 75 Finding More Information and Resources 76 Specifications 78 Appendix 84 Macrovision Product Notice 84 Information for NOM, or Official ...
Setup Guide
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...re-calibration. To enable them, double-click the Flicks icon in the notification area of your computer. If you choose to inaccurate touch sensitivity. 43 INSPIRON WARNING: Only trained service personnel should remove the computer cover. In the Pen and Touch window, select the Touch tab and ensure that Use your...not working - • Certain touch and multi-touch features may lead to calibrate the touch screen, see "Using Support Tools" on page 52 or "Contacting Dell" on page 44. Solving Problems This section provides troubleshooting information for advanced service instructions.
...re-calibration. To enable them, double-click the Flicks icon in the notification area of your computer. If you choose to inaccurate touch sensitivity. 43 INSPIRON WARNING: Only trained service personnel should remove the computer cover. In the Pen and Touch window, select the Touch tab and ensure that Use your...not working - • Certain touch and multi-touch features may lead to calibrate the touch screen, see "Using Support Tools" on page 52 or "Contacting Dell" on page 44. Solving Problems This section provides troubleshooting information for advanced service instructions.
Setup Guide
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... program is compatible with the operating system installed on your computer. --Ensure that your computer meets the minimum hardware requirements needed to help in troubleshooting when contacting Dell. 51 If you have other software problems - • Back up your files immediately. • Use a virus-scanning program to check the hard drive or...
... program is compatible with the operating system installed on your computer. --Ensure that your computer meets the minimum hardware requirements needed to help in troubleshooting when contacting Dell. 51 If you have other software problems - • Back up your files immediately. • Use a virus-scanning program to check the hard drive or...
Setup Guide
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INSPIRON Using Support Tools Dell Support Center The Dell Support Center helps you find the service, support, and system-specific information you need. To launch the application, click the icon in the notification area of your computer's model number, service tag, express service code, and service contact information. The Dell... Support Center home page displays your desktop. The home page also provides links to access: Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/ Recovery, and...
INSPIRON Using Support Tools Dell Support Center The Dell Support Center helps you find the service, support, and system-specific information you need. To launch the application, click the icon in the notification area of your computer's model number, service tag, express service code, and service contact information. The Dell... Support Center home page displays your desktop. The home page also provides links to access: Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/ Recovery, and...
Setup Guide
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... Hardware Troubleshooter to function properly. Contact Dell (see "Contacting Dell" on page 75) for it to resolve the incompatibility. Hard Drive SELF MONITORING SYSTEM has reported that best describes the problem and follow the remaining troubleshooting steps. 55 Using Support Tools Hardware Troubleshooter If ... out of them. S.M.A.R.T error, possible hard drive failure. CAUTION - Your USB device needs more power for assistance. Type hardware troubleshooter in the search field and press to connect the USB device, or if your data regularly. Use an external power source to...
... Hardware Troubleshooter to function properly. Contact Dell (see "Contacting Dell" on page 75) for it to resolve the incompatibility. Hard Drive SELF MONITORING SYSTEM has reported that best describes the problem and follow the remaining troubleshooting steps. 55 Using Support Tools Hardware Troubleshooter If ... out of them. S.M.A.R.T error, possible hard drive failure. CAUTION - Your USB device needs more power for assistance. Type hardware troubleshooter in the search field and press to connect the USB device, or if your data regularly. Use an external power source to...
Setup Guide
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... on how to the problem your computer is experiencing. 2. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to diagnose and troubleshoot the problem: 1. INSPIRON Getting Help If you experience a problem with your computer, you can assist you... do not have not resolved the problem, see "Before You Call" on availability. 68 See "Dell Diagnostics" on page 56 for ...
... on how to the problem your computer is experiencing. 2. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to diagnose and troubleshoot the problem: 1. INSPIRON Getting Help If you experience a problem with your computer, you can assist you... do not have not resolved the problem, see "Before You Call" on availability. 68 See "Dell Diagnostics" on page 56 for ...
Setup Guide
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...8226; Express Service Code: • Return Material Authorization Number (if provided by Dell support technician): • Operating system and version: • Devices: • Expansion cards: • Are you call Dell for assistance and call from a telephone at the computer itself. Yes /No... • Network, version, and network adapter: • Programs and versions: 74 You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting...
...8226; Express Service Code: • Return Material Authorization Number (if provided by Dell support technician): • Operating system and version: • Devices: • Expansion cards: • Are you call Dell for assistance and call from a telephone at the computer itself. Yes /No... • Network, version, and network adapter: • Programs and versions: 74 You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting...
Setup Guide
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...file. Availability varies by country and product, and some services may not be available in the United States, call 800-WWW-DELL (800-999-3355). If the computer is convenient for sales, technical support, or customer service issues: 1. See your operating ...documentation to a printer, print each file before calling Dell. • Error message, beep code, or diagnostic code: • Description of problem and troubleshooting procedures you performed: Getting Help Contacting Dell For customers in your area. Dell provides several online and telephonebased support and service options....
...file. Availability varies by country and product, and some services may not be available in the United States, call 800-WWW-DELL (800-999-3355). If the computer is convenient for sales, technical support, or customer service issues: 1. See your operating ...documentation to a printer, print each file before calling Dell. • Error message, beep code, or diagnostic code: • Description of problem and troubleshooting procedures you performed: Getting Help Contacting Dell For customers in your area. Dell provides several online and telephonebased support and service options....
Setup Guide
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H hard drive activity light 25 hardware problems diagnosing 55 Hardware Troubleshooter 55 help getting assistance and support 68 I Internet connection 19 ISP Internet Service Provider 19 M Media Card Reader 24 memory problems solving 49 microphone connector 25 N network connection fixing 46 P power button and light 25 power problems, solving 47 problems, solving 43 products information and purchasing 71 R resources, finding more 76 restoring factory image 66 S setup, before you begin 5 shipping products for return or repair 72 Index 87
H hard drive activity light 25 hardware problems diagnosing 55 Hardware Troubleshooter 55 help getting assistance and support 68 I Internet connection 19 ISP Internet Service Provider 19 M Media Card Reader 24 memory problems solving 49 microphone connector 25 N network connection fixing 46 P power button and light 25 power problems, solving 47 problems, solving 43 products information and purchasing 71 R resources, finding more 76 restoring factory image 66 S setup, before you begin 5 shipping products for return or repair 72 Index 87