Dell Technology Guide
Page 336
Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. Otherwise, record the contents of each file. Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the bottom ... No Network, version, and network adapter: Programs and versions: See your computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: 336 Getting Help
Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. Otherwise, record the contents of each file. Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the bottom ... No Network, version, and network adapter: Programs and versions: See your computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: 336 Getting Help
Owner's Manual
Page 6
... Video and Monitor Problems 82 If the screen is blank 83 If the screen is difficult to read 84 3 Troubleshooting Tools 85 Power Lights 85 Beep Codes 86 System Messages 88 Dell Diagnostics 90 When to Use the Dell Diagnostics 90 Starting the Dell Diagnostics From Your Hard Drive 90 6 Contents
... Video and Monitor Problems 82 If the screen is blank 83 If the screen is difficult to read 84 3 Troubleshooting Tools 85 Power Lights 85 Beep Codes 86 System Messages 88 Dell Diagnostics 90 When to Use the Dell Diagnostics 90 Starting the Dell Diagnostics From Your Hard Drive 90 6 Contents
Owner's Manual
Page 77
See "Beep Codes" on the keyboard, move the mouse, or press the power button to resume normal operation. Power problem or internal device malfunction. • Ensure that ...
See "Beep Codes" on the keyboard, move the mouse, or press the power button to resume normal operation. Power problem or internal device malfunction. • Ensure that ...
Owner's Manual
Page 83
See "Beep Codes" on . If the power light is working by testing it with another device, such as shown on the setup diagram for monitor cable connectors ...
See "Beep Codes" on . If the power light is working by testing it with another device, such as shown on the setup diagram for monitor cable connectors ...
Owner's Manual
Page 85
... plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the display is connected and powered on, see "Beep Codes" on . If the display is connected and powered on page 86. Ensure that the power strip is turned on page 86. • If the... power light is blinking blue, the computer is connected and powered on, see "Beep Codes" on . - Troubleshooting Tools 85 The power button light (bi-color LED) located on properly. -
... plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the display is connected and powered on, see "Beep Codes" on . If the display is connected and powered on page 86. Ensure that the power strip is turned on page 86. • If the... power light is blinking blue, the computer is connected and powered on, see "Beep Codes" on . - Troubleshooting Tools 85 The power button light (bi-color LED) located on properly. -
Owner's Manual
Page 86
...the power light is blinking amber, the computer is receiving electrical power, a device might emit a series of beeps during start -up : 1 Write down the beep code. 2 Run the Dell Diagnostics to the system board (see "Memory" on page 110). Remove and then reinstall the graphics card, ...if applicable (see "Dell Diagnostics" on page 129). • If the power light is steady amber, there may be malfunctioning or incorrectly installed. - One possible beep code consists of beeps, called a beep code, identifies a problem. If your computer beeps during start -up if the ...
...the power light is blinking amber, the computer is receiving electrical power, a device might emit a series of beeps during start -up : 1 Write down the beep code. 2 Run the Dell Diagnostics to the system board (see "Memory" on page 110). Remove and then reinstall the graphics card, ...if applicable (see "Dell Diagnostics" on page 129). • If the power light is steady amber, there may be malfunctioning or incorrectly installed. - One possible beep code consists of beeps, called a beep code, identifies a problem. If your computer beeps during start -up if the ...
Owner's Manual
Page 87
... computer starts normally, reinstall an additional module. motherboard failure. 6 Video BIOS Test Contact Dell. Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. motherboard failure 4 RAM Read/Write 1 Ensure that no special memory failure module/memory connector...into your computer (see "Installing Memory" on page 160). Failure 7 CPU cache test Contact Dell. battery failure or 2 If the problem persists, contact Dell. Possible motherboard failure. 2 No memory modules 1 If you are installing are detected installed, ...
... computer starts normally, reinstall an additional module. motherboard failure. 6 Video BIOS Test Contact Dell. Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. motherboard failure 4 RAM Read/Write 1 Ensure that no special memory failure module/memory connector...into your computer (see "Installing Memory" on page 160). Failure 7 CPU cache test Contact Dell. battery failure or 2 If the problem persists, contact Dell. Possible motherboard failure. 2 No memory modules 1 If you are installing are detected installed, ...
Owner's Manual
Page 219
Index A audio. See sound B battery problems, 63 replacing, 160 beep codes, 86 BIOS, 187 boot sequence, 191 changing, 192 option settings, 191 booting to a USB device, 192 C cards installing PCI, 130 PCI, 129 removing PCI, ... drive installing, 155, 157 problems, 65 removing, 154 CD-RW drive problems, 65 CDs, 34 playing, 31 Check Disk, 66 CMOS settings clearing, 196 computer beep codes, 86 components inside, 109 crashes, 70-71 inside view, 109 restore to previous state, 98 stops responding, 70 conflicts software and hardware incompatibilities, 97...
Index A audio. See sound B battery problems, 63 replacing, 160 beep codes, 86 BIOS, 187 boot sequence, 191 changing, 192 option settings, 191 booting to a USB device, 192 C cards installing PCI, 130 PCI, 129 removing PCI, ... drive installing, 155, 157 problems, 65 removing, 154 CD-RW drive problems, 65 CDs, 34 playing, 31 Check Disk, 66 CMOS settings clearing, 196 computer beep codes, 86 components inside, 109 crashes, 70-71 inside view, 109 restore to previous state, 98 stops responding, 70 conflicts software and hardware incompatibilities, 97...
Owner's Manual
Page 220
... support policy, 199 support site, 12 Dell Diagnostics, 90 diagnostics beep codes, 86 Dell, 90 documentation End User License Agreement, 11 ergonomics, 11 Finding Information, 11 online, 12 Product Information Guide, 11 regulatory, 11 safety, 11 Setup Diagram, 11 ...
... support policy, 199 support site, 12 Dell Diagnostics, 90 diagnostics beep codes, 86 Dell, 90 documentation End User License Agreement, 11 ergonomics, 11 Finding Information, 11 online, 12 Product Information Guide, 11 regulatory, 11 safety, 11 Setup Diagram, 11 ...
Owner's Manual
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H hard drive installing, 142 installing second, 143 problems, 66 removing, 140 hardware beep codes, 86 conflicts, 97 Dell Diagnostics, 90 Help and Support, 13 hibernate mode, 41, 43-44 I I/O panel replacing, 165 installing parts before you begin, 105 recommended tools, 105 turning off ... blank, 83 clone mode, 40 connect DVI, 38-39 connect TV, 38-39 connect two, 38-39 connect VGA, 38-39 display settings, 40 extended desktop mode, 40 hard to read, 84 mouse problems, 75 Index 221
H hard drive installing, 142 installing second, 143 problems, 66 removing, 140 hardware beep codes, 86 conflicts, 97 Dell Diagnostics, 90 Help and Support, 13 hibernate mode, 41, 43-44 I I/O panel replacing, 165 installing parts before you begin, 105 recommended tools, 105 turning off ... blank, 83 clone mode, 40 connect DVI, 38-39 connect TV, 38-39 connect two, 38-39 connect VGA, 38-39 display settings, 40 extended desktop mode, 40 hard to read, 84 mouse problems, 75 Index 221
Owner's Manual
Page 222
... conditions, 77 power options properties, 42 Power Plan Properties, 45 printer cable, 29 connecting, 29 problems, 78 setting up, 29 USB, 29 problems battery, 63 beep codes, 86 blue screen, 71 CD drive, 65 CD-RW drive, 65 computer crashes, 70-71 computer stops responding, 70 conflicts, 97... Dell Diagnostics, 90 drives, 64 DVD drive, 65 e-mail, 66 error messages, 68 general, 70 hard drive, 66 Internet, 66 keyboard, 69 Media Card Reader, 73 ...
... conditions, 77 power options properties, 42 Power Plan Properties, 45 printer cable, 29 connecting, 29 problems, 78 setting up, 29 USB, 29 problems battery, 63 beep codes, 86 blue screen, 71 CD drive, 65 CD-RW drive, 65 computer crashes, 70-71 computer stops responding, 70 conflicts, 97... Dell Diagnostics, 90 drives, 64 DVD drive, 65 e-mail, 66 error messages, 68 general, 70 hard drive, 66 Internet, 66 keyboard, 69 Media Card Reader, 73 ...