Dell Technology Guide
Page 336
... Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: 336 Getting Help Otherwise, record the contents of problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of each file. If the computer...
... Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: 336 Getting Help Otherwise, record the contents of problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of each file. If the computer...
Owner's Manual
Page 6
... Video and Monitor Problems 82 If the screen is blank 83 If the screen is difficult to read 84 3 Troubleshooting Tools 85 Power Lights 85 Beep Codes 86 System Messages 88 Dell Diagnostics 90 When to Use the Dell Diagnostics 90 Starting the Dell Diagnostics From Your Hard Drive 90 6 Contents
... Video and Monitor Problems 82 If the screen is blank 83 If the screen is difficult to read 84 3 Troubleshooting Tools 85 Power Lights 85 Beep Codes 86 System Messages 88 Dell Diagnostics 90 When to Use the Dell Diagnostics 90 Starting the Dell Diagnostics From Your Hard Drive 90 6 Contents
Owner's Manual
Page 77
... the power cable into both the power connector on the back of the procedures in this section, follow the safety instructions in standby mode. See "Beep Codes" on . I F T H E P O W E R L I G H T I S B L I N K I S S T E A D Y A M B E R - I F T H E P O W E R L I G H T I N G B L U E - IF THE POWER LIGHT IS STEADY BLUE AND THE COMPUTER IS NOT R E S P O N D I S O F F - The computer is securely connected to the system board (see "System Board...
... the power cable into both the power connector on the back of the procedures in this section, follow the safety instructions in standby mode. See "Beep Codes" on . I F T H E P O W E R L I G H T I S B L I N K I S S T E A D Y A M B E R - I F T H E P O W E R L I G H T I N G B L U E - IF THE POWER LIGHT IS STEADY BLUE AND THE COMPUTER IS NOT R E S P O N D I S O F F - The computer is securely connected to the system board (see "System Board...
Owner's Manual
Page 83
If the power light is off, firmly press the button to ensure that the monitor is turned on page 86. See "Beep Codes" on . If the screen is blank CHECK THE MONITOR CABLE CONNECTION - • Ensure that the graphics cable is connected as a lamp. Ensure that the monitor ...
If the power light is off, firmly press the button to ensure that the monitor is turned on page 86. See "Beep Codes" on . If the screen is blank CHECK THE MONITOR CABLE CONNECTION - • Ensure that the graphics cable is connected as a lamp. Ensure that the monitor ...
Owner's Manual
Page 85
... and the computer is not receiving power. - If the power light is blue and the computer is connected and powered on, see "Beep Codes" on the back of the procedures in this section, follow the safety instructions in standby mode. Troubleshooting Tools 85 Troubleshooting Tools Power Lights CAUTION...Ensure that the computer turns on page 86. • If the power light is blinking blue, the computer is connected and powered on, see "Beep Codes" on properly. - Reseat the power cable in the power connector on page 86. If the display is not responding: - The power button light...
... and the computer is not receiving power. - If the power light is blue and the computer is connected and powered on, see "Beep Codes" on the back of the procedures in this section, follow the safety instructions in standby mode. Troubleshooting Tools 85 Troubleshooting Tools Power Lights CAUTION...Ensure that the computer turns on page 86. • If the power light is blinking blue, the computer is connected and powered on, see "Beep Codes" on properly. - Reseat the power cable in the power connector on page 86. If the display is not responding: - The power button light...
Owner's Manual
Page 86
...are securely connected to the system board (see "Cards" on page 123). - One possible beep code consists of beeps during start -up : 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "System Board Components" on page 110). Remove... that the computer encountered a possible motherboard failure. Beep Codes Your computer might be a power problem or an internal device malfunction. - This beep code tells you that all power cables are securely connected to the system board (see "Dell Diagnostics" on page 90). 86 Troubleshooting Tools
...are securely connected to the system board (see "Cards" on page 123). - One possible beep code consists of beeps during start -up : 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "System Board Components" on page 110). Remove... that the computer encountered a possible motherboard failure. Beep Codes Your computer might be a power problem or an internal device malfunction. - This beep code tells you that all power cables are securely connected to the system board (see "Dell Diagnostics" on page 90). 86 Troubleshooting Tools
Owner's Manual
Page 87
...starts normally, reinstall an additional module. battery failure or 2 If the problem persists, contact Dell. Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. motherboard failure 4 RAM Read/Write 1 Ensure that no special memory failure module/memory connector ...Installing Memory" on page 124). 3 If the problem persists, contact Dell. 5 Real time clock 1 Replace the battery (see "Replacing the failure. motherboard failure. 6 Video BIOS Test Contact Dell. Possible motherboard failure. 2 No memory modules 1 If you have ...
...starts normally, reinstall an additional module. battery failure or 2 If the problem persists, contact Dell. Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. motherboard failure 4 RAM Read/Write 1 Ensure that no special memory failure module/memory connector ...Installing Memory" on page 124). 3 If the problem persists, contact Dell. 5 Real time clock 1 Replace the battery (see "Replacing the failure. motherboard failure. 6 Video BIOS Test Contact Dell. Possible motherboard failure. 2 No memory modules 1 If you have ...
Owner's Manual
Page 219
See sound B battery problems, 63 replacing, 160 beep codes, 86 BIOS, 187 boot sequence, 191 changing, 192 option settings, 191 booting to a USB device, 192 C cards installing PCI, 130 PCI, 129 removing PCI, 134 ... drive installing, 155, 157 problems, 65 removing, 154 CD-RW drive problems, 65 CDs, 34 playing, 31 Check Disk, 66 CMOS settings clearing, 196 computer beep codes, 86 components inside, 109 crashes, 70-71 inside view, 109 restore to previous state, 98 stops responding, 70 conflicts software and hardware incompatibilities, 97 copying...
See sound B battery problems, 63 replacing, 160 beep codes, 86 BIOS, 187 boot sequence, 191 changing, 192 option settings, 191 booting to a USB device, 192 C cards installing PCI, 130 PCI, 129 removing PCI, 134 ... drive installing, 155, 157 problems, 65 removing, 154 CD-RW drive problems, 65 CDs, 34 playing, 31 Check Disk, 66 CMOS settings clearing, 196 computer beep codes, 86 components inside, 109 crashes, 70-71 inside view, 109 restore to previous state, 98 stops responding, 70 conflicts software and hardware incompatibilities, 97 copying...
Owner's Manual
Page 220
... support policy, 199 support site, 12 Dell Diagnostics, 90 diagnostics beep codes, 86 Dell, 90 documentation End User License Agreement, 11 ergonomics, 11 Finding Information, 11 online, 12 Product Information Guide, 11 regulatory, 11 safety, 11 Setup Diagram, 11 ...
... support policy, 199 support site, 12 Dell Diagnostics, 90 diagnostics beep codes, 86 Dell, 90 documentation End User License Agreement, 11 ergonomics, 11 Finding Information, 11 online, 12 Product Information Guide, 11 regulatory, 11 safety, 11 Setup Diagram, 11 ...
Owner's Manual
Page 221
H hard drive installing, 142 installing second, 143 problems, 66 removing, 140 hardware beep codes, 86 conflicts, 97 Dell Diagnostics, 90 Help and Support, 13 hibernate mode, 41, 43-44 I I/O panel replacing, 165 installing parts before you begin, 105 recommended tools, 105 turning off ... blank, 83 clone mode, 40 connect DVI, 38-39 connect TV, 38-39 connect two, 38-39 connect VGA, 38-39 display settings, 40 extended desktop mode, 40 hard to read, 84 mouse problems, 75 Index 221
H hard drive installing, 142 installing second, 143 problems, 66 removing, 140 hardware beep codes, 86 conflicts, 97 Dell Diagnostics, 90 Help and Support, 13 hibernate mode, 41, 43-44 I I/O panel replacing, 165 installing parts before you begin, 105 recommended tools, 105 turning off ... blank, 83 clone mode, 40 connect DVI, 38-39 connect TV, 38-39 connect two, 38-39 connect VGA, 38-39 display settings, 40 extended desktop mode, 40 hard to read, 84 mouse problems, 75 Index 221
Owner's Manual
Page 222
... printer cable, 29 connecting, 29 problems, 78 setting up, 29 USB, 29 problems battery, 63 beep codes, 86 blue screen, 71 CD drive, 65 CD-RW drive, 65 computer crashes, 70-71 computer stops responding, 70 conflicts, 97 Dell Diagnostics, 90 drives, 64 DVD drive, 65 e-mail, 66 error messages, 68 general, 70...
... printer cable, 29 connecting, 29 problems, 78 setting up, 29 USB, 29 problems battery, 63 beep codes, 86 blue screen, 71 CD drive, 65 CD-RW drive, 65 computer crashes, 70-71 computer stops responding, 70 conflicts, 97 Dell Diagnostics, 90 drives, 64 DVD drive, 65 e-mail, 66 error messages, 68 general, 70...