Owner's Manual
Page 4
... screen appears 25 Other software problems 26 Memory Problems 26 Mouse Problems 27 Network Problems 28 Power Problems 28 Printer Problems 29 Scanner Problems 30 Sound and Speaker Problems 31 No sound from speakers ...31 No sound from headphones 32 Video and Monitor Problems 32 If the screen is blank 32 If the screen is difficult to read 33 3 Advanced Troubleshooting Diagnostic Lights 35 Dell Diagnostics 38 Dell...
... screen appears 25 Other software problems 26 Memory Problems 26 Mouse Problems 27 Network Problems 28 Power Problems 28 Printer Problems 29 Scanner Problems 30 Sound and Speaker Problems 31 No sound from speakers ...31 No sound from headphones 32 Video and Monitor Problems 32 If the screen is blank 32 If the screen is difficult to read 33 3 Advanced Troubleshooting Diagnostic Lights 35 Dell Diagnostics 38 Dell...
Owner's Manual
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...Your Computer" on page 31. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I C S - Search for information on power management modes. 20 Solving Problems TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to the CD/DVD-RW. CHECK THE CABLE CONNECTIONS C H E C K F O R R U N T H E H A R D W A R E TR O U B... the computer. R U N T H E D E L L D I A G N O S T I N G T O A C D / D V D - See page 38. See "Sound and Speaker Problems" on page 91. NOTE: Because of data when writing. C H E C K T H E S P E A K E R S A N D S U B W O O F E R - If the...
...Your Computer" on page 31. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I C S - Search for information on power management modes. 20 Solving Problems TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to the CD/DVD-RW. CHECK THE CABLE CONNECTIONS C H E C K F O R R U N T H E H A R D W A R E TR O U B... the computer. R U N T H E D E L L D I A G N O S T I N G T O A C D / D V D - See page 38. See "Sound and Speaker Problems" on page 91. NOTE: Because of data when writing. C H E C K T H E S P E A K E R S A N D S U B W O O F E R - If the...
Owner's Manual
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...the keyboard cable as shown on your keyboard or moving your mouse, press and hold the power button for your computer. 24 Solving Problems Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions... located in the Product Information Guide. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Straighten bent pins. • ...
...the keyboard cable as shown on your keyboard or moving your mouse, press and hold the power button for your computer. 24 Solving Problems Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions... located in the Product Information Guide. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Straighten bent pins. • ...
Owner's Manual
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... environments. 1 Click the Start button, point to 10 seconds until the computer turns off. Then restart your mouse, press and hold the power button for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - A program is no longer responding. 4 Click End Task. A ...uninstall and then reinstall the program. If you are unable to get a response by pressing a key on your keyboard or moving your computer. Solving Problems 25 A program stops responding END THE PROGRAM - 1 Press simultaneously. 2 Click Applications. 3 Click the program that is designed for at least 8...
... environments. 1 Click the Start button, point to 10 seconds until the computer turns off. Then restart your mouse, press and hold the power button for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - A program is no longer responding. 4 Click End Task. A ...uninstall and then reinstall the program. If you are unable to get a response by pressing a key on your keyboard or moving your computer. Solving Problems 25 A program stops responding END THE PROGRAM - 1 Press simultaneously. 2 Click Applications. 3 Click the program that is designed for at least 8...
Owner's Manual
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...CAUTION: Before you begin any of the computer and the network jack. Ensure that the network cable is in the Product Information Guide. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I G H T S O N T H E B A C K O F T H E C O M P U T E R - C H E C K T H E N E T W O R K C A B L E C O N N E C T O R - C H E C K T H E N E T W O R K L I N G - Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in standby mode...
...CAUTION: Before you begin any of the computer and the network jack. Ensure that the network cable is in the Product Information Guide. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I G H T S O N T H E B A C K O F T H E C O M P U T E R - C H E C K T H E N E T W O R K C A B L E C O N N E C T O R - C H E C K T H E N E T W O R K L I N G - Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in standby mode...
Owner's Manual
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...). • Remove and then reinstall the graphics card, if applicable (see page 54) is set to the system board. The computer is receiving electrical power, but an internal power problem might be malfunctioning or incorrectly installed. • Remove and then reinstall the memory modules (see page 55). • Remove and then reinstall any...
...). • Remove and then reinstall the graphics card, if applicable (see page 54) is set to the system board. The computer is receiving electrical power, but an internal power problem might be malfunctioning or incorrectly installed. • Remove and then reinstall the memory modules (see page 55). • Remove and then reinstall any...
Owner's Manual
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... procedures. See page 40. Video and Monitor Problems CAUTION: Before you are using a graphics extension cable and removing the cable solves the problem, the cable is defective. • Swap the computer and monitor power cables to determine if the power cable is defective. • Check the connector... for bent or broken pins. (It is connected as a lamp. 32 Solving Problems If the screen is ...
... procedures. See page 40. Video and Monitor Problems CAUTION: Before you are using a graphics extension cable and removing the cable solves the problem, the cable is defective. • Swap the computer and monitor power cables to determine if the power cable is defective. • Check the connector... for bent or broken pins. (It is connected as a lamp. 32 Solving Problems If the screen is ...
Owner's Manual
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... starts, all modules without error. • If available, install properly working condition or a possible pre-BIOS failure electrical outlet and press the power has occurred. ABCD Memory modules are detected, but a memory failure has occurred. = yellow = green = off Plug the computer into a ...; If you have identified a faulty module or reinstalled all four lights display solid green. To help you troubleshoot a problem, your computer (see page 55). • If the problem persists, contact Dell (see page 55), and then restart the computer. The lights can be yellow or green.
... starts, all modules without error. • If available, install properly working condition or a possible pre-BIOS failure electrical outlet and press the power has occurred. ABCD Memory modules are detected, but a memory failure has occurred. = yellow = green = off Plug the computer into a ...; If you have identified a faulty module or reinstalled all four lights display solid green. To help you troubleshoot a problem, your computer (see page 55). • If the problem persists, contact Dell (see page 55), and then restart the computer. The lights can be yellow or green.
Owner's Manual
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Reseat all USB devices, check cable connections, and then restart the computer. A possible USB failure has occurred. ABCD Reinstall all power and data cables and restart the computer. Suggested Resolution • If the computer has a graphics card, remove the card, reinstall it ...(see page 58), and then restart the computer. • If the problem still exists, install a graphics card that you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see page 94). 36 Advanced Troubleshooting ABCD = yellow = green = off...
Reseat all USB devices, check cable connections, and then restart the computer. A possible USB failure has occurred. ABCD Reinstall all power and data cables and restart the computer. Suggested Resolution • If the computer has a graphics card, remove the card, reinstall it ...(see page 58), and then restart the computer. • If the problem still exists, install a graphics card that you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see page 94). 36 Advanced Troubleshooting ABCD = yellow = green = off...
Owner's Manual
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...any attached devices before you access the Dell Support website or call technical support. 16 15 1 14 2 13 3 12 4 11 5 10 6 9 7 8 1 parallel connector 2 diagnostic lights (4) 3 mouse connector Connect a parallel device, such as a printer, to the floppy drive. 8 power light 9 floppy-drive activity light 10...or remains solid to the computer. The computer is on the diagnostic code. See "Power Problems" on page 35. The floppy drive light is turned off before you troubleshoot a computer problem based on when the computer reads data from the drive. (On computers with an...
...any attached devices before you access the Dell Support website or call technical support. 16 15 1 14 2 13 3 12 4 11 5 10 6 9 7 8 1 parallel connector 2 diagnostic lights (4) 3 mouse connector Connect a parallel device, such as a printer, to the floppy drive. 8 power light 9 floppy-drive activity light 10...or remains solid to the computer. The computer is on the diagnostic code. See "Power Problems" on page 35. The floppy drive light is turned off before you troubleshoot a computer problem based on when the computer reads data from the drive. (On computers with an...
Owner's Manual
Page 113
...Agreement, 7 ergonomics, 7 online, 8 Product Information Guide, 7 regulatory, 7 safety, 7 warranty, 7 drivers about, 40 identifying, 40 Index 113 See sound B battery problems, 19 replacing, 77 BIOS, 82 boot sequence, 88 changing, 88-89 option settings, 88 booting to a USB device, 88 C cards installing PCI, 58 PCI, ...network adapter, 51 parallel, 50 power, 51 serial, 51 sound, 51 USB, 49, 51 video, 51 copying CDs helpful tips, 18 copying CDs and DVDs, 16 copying DVDs helpful tips, 18 cover cover latch, 51 removing, 52 replacing, 78 D Dell contacting, 94 Dell Diagnostics, 38 support policy, 92...
...Agreement, 7 ergonomics, 7 online, 8 Product Information Guide, 7 regulatory, 7 safety, 7 warranty, 7 drivers about, 40 identifying, 40 Index 113 See sound B battery problems, 19 replacing, 77 BIOS, 82 boot sequence, 88 changing, 88-89 option settings, 88 booting to a USB device, 88 C cards installing PCI, 58 PCI, ...network adapter, 51 parallel, 50 power, 51 serial, 51 sound, 51 USB, 49, 51 video, 51 copying CDs helpful tips, 18 copying CDs and DVDs, 16 copying DVDs helpful tips, 18 cover cover latch, 51 removing, 52 replacing, 78 D Dell contacting, 94 Dell Diagnostics, 38 support policy, 92...
Owner's Manual
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... button, 49 installing, 71 removing, 70 front panel insert, 63 removing, 62 H hard drive activity light, 49 installing, 68 problems, 21 removing, 66 hardware Dell Diagnostics, 38 Hardware Troubleshooter, 46 headphone connector, 49 Help and Support Center, 8 help file Windows Help and Support Center, 8 ...up, 13 K keyboard connector, 51 problems, 24 L labels Microsoft Windows, 8 Service Tag, 8, 50 lights back of computer, 35 CD/DVD drive activity, 49 diagnostic, 35, 50 floppy drive activity, 50 hard drive activity, 49 power, 50 M memory adding, 55 problems, 26 messages error, 22 microphone ...
... button, 49 installing, 71 removing, 70 front panel insert, 63 removing, 62 H hard drive activity light, 49 installing, 68 problems, 21 removing, 66 hardware Dell Diagnostics, 38 Hardware Troubleshooter, 46 headphone connector, 49 Help and Support Center, 8 help file Windows Help and Support Center, 8 ...up, 13 K keyboard connector, 51 problems, 24 L labels Microsoft Windows, 8 Service Tag, 8, 50 lights back of computer, 35 CD/DVD drive activity, 49 diagnostic, 35, 50 floppy drive activity, 50 hard drive activity, 49 power, 50 M memory adding, 55 problems, 26 messages error, 22 microphone ...
Owner's Manual
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..., 49 connector, 51 light, 50 problems, 28 power light conditions, 28 printer cable, 9 connecting, 9 parallel, 10 problems, 29 setting up, 9 USB, 9 problems battery, 19 blue screen, 25 CD drive, 20 CD-RW drive, 20 computer crashes, 24-25 computer stops responding, 24 Dell Diagnostics, 38 diagnostic lights, 35 drives, 19 DVD drive, 20 e-mail, 21...
..., 49 connector, 51 light, 50 problems, 28 power light conditions, 28 printer cable, 9 connecting, 9 parallel, 10 problems, 29 setting up, 9 USB, 9 problems battery, 19 blue screen, 25 CD drive, 20 CD-RW drive, 20 computer crashes, 24-25 computer stops responding, 24 Dell Diagnostics, 38 diagnostic lights, 35 drives, 19 DVD drive, 20 e-mail, 21...