User Guide
Page 6
Restoring the factory default settings...136 Troubleshooting 137 Solving basic printer problems...137 Printer control panel display is blank or displays only diamonds 137 Solving printing problems...137 Jobs do not print...137 Confidential and other held jobs do ...
Restoring the factory default settings...136 Troubleshooting 137 Solving basic printer problems...137 Printer control panel display is blank or displays only diamonds 137 Solving printing problems...137 Jobs do not print...137 Confidential and other held jobs do ...
User Guide
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...our Web site at support.dell.com. Support telephone numbers and hours of operation for and maintaining the printer • Troubleshooting and solving problems Help using printer software • Setting up and configuring the printer on a network, depending on your printer model • Caring ... • The Help installs automatically with the printer. Windows or Mac Help-Open a printer software program or application, and then click Help. Learning about the printer Finding information about the printer 11 Dell Support Web site-support.dell.com Note: Select your region, and then...
...our Web site at support.dell.com. Support telephone numbers and hours of operation for and maintaining the printer • Troubleshooting and solving problems Help using printer software • Setting up and configuring the printer on a network, depending on your printer model • Caring ... • The Help installs automatically with the printer. Windows or Mac Help-Open a printer software program or application, and then click Help. Learning about the printer Finding information about the printer 11 Dell Support Web site-support.dell.com Note: Select your region, and then...
User Guide
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... this message appears on the display. Invalid Network Code You need to clear. Hex Trace The printer is formatting the flash memory. You can use Hex Trace to troubleshoot printer problems. Invalid Engine Code You need to clear. Wait for the message to download valid network... printing code for the printer. Do not turn the printer off while the printer is in Hex Trace mode. Formatting Flash DO...
... this message appears on the display. Invalid Network Code You need to clear. Hex Trace The printer is formatting the flash memory. You can use Hex Trace to troubleshoot printer problems. Invalid Engine Code You need to clear. Wait for the message to download valid network... printing code for the printer. Do not turn the printer off while the printer is in Hex Trace mode. Formatting Flash DO...
User Guide
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... from the standard exit bin. If Performing Self Test and Ready do not print These are correct. Troubleshooting 137 Turn the printer off and contact Customer Support. Solving printing problems Jobs do not appear, turn the printer back on . CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of...
... from the standard exit bin. If Performing Self Test and Ready do not print These are correct. Troubleshooting 137 Turn the printer off and contact Customer Support. Solving printing problems Jobs do not appear, turn the printer back on . CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of...
User Guide
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...or more information, see the setup documentation that came with the printer. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of the printer software are possible solutions. Troubleshooting 138 If the status is functioning correctly. • Copies ...network setup page, and check that the printer is connected to make sure they are using a compatible printer software. MAKE SURE YOU ARE USING A RECOMMENDED USB OR ETHERNET CABLE For more information, visit the Dell Web site at www.Dell.com. Multiple-language PDFs do not print...
...or more information, see the setup documentation that came with the printer. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of the printer software are possible solutions. Troubleshooting 138 If the status is functioning correctly. • Copies ...network setup page, and check that the printer is connected to make sure they are using a compatible printer software. MAKE SURE YOU ARE USING A RECOMMENDED USB OR ETHERNET CABLE For more information, visit the Dell Web site at www.Dell.com. Multiple-language PDFs do not print...
User Guide
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... paper size loaded in the job. Note: None of pages in each tray. 2 If necessary, adjust the settings from the Paper Size/Type menu. Troubleshooting 139 Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the number and size of fonts, the number and... images, and the number of the paper sources, trays, or feeders automatically sense the paper size. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer control panel, press . 2 Press the down arrow button until Settings appears, and then press . 3 Press the down arrow button until General Settings appears, and...
... paper size loaded in the job. Note: None of pages in each tray. 2 If necessary, adjust the settings from the Paper Size/Type menu. Troubleshooting 139 Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the number and size of fonts, the number and... images, and the number of the paper sources, trays, or feeders automatically sense the paper size. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer control panel, press . 2 Press the down arrow button until Settings appears, and then press . 3 Press the down arrow button until General Settings appears, and...
User Guide
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... not operate correctly or quits after it is installed These are possible solutions. Unexpected page breaks occur Increase the Print Timeout value: 1 From the printer control panel, press . 2 Press the down arrow button until Settings appears, and then press . 3 Press the down arrow button until General ... the left or right arrow buttons until the value you want appears, and then press . Envelope seals when printing Due to exit there. Troubleshooting 140 Large jobs do not collate These are possible solutions. Try one or more of pages in the Finishing menu. Try one or more ...
... not operate correctly or quits after it is installed These are possible solutions. Unexpected page breaks occur Increase the Print Timeout value: 1 From the printer control panel, press . 2 Press the down arrow button until Settings appears, and then press . 3 Press the down arrow button until General ... the left or right arrow buttons until the value you want appears, and then press . Envelope seals when printing Due to exit there. Troubleshooting 140 Large jobs do not collate These are possible solutions. Try one or more of pages in the Finishing menu. Try one or more ...
User Guide
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...sure the memory card is not listed, reinstall it. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait about 10 seconds, and then turn the printer on. MAKE SURE THE OPTION IS SELECTED From the program you are aligned against the edges of the following...Pull the tray completely out. 2 Check for paper jams or misfeeds. 3 Make sure the guides are using, select the option. Drawers These are possible solutions. Troubleshooting 141 If the option is securely connected to see if the option is listed in the Chooser. MAKE SURE THE OPTION IS INSTALLED Print a menu...
...sure the memory card is not listed, reinstall it. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait about 10 seconds, and then turn the printer on. MAKE SURE THE OPTION IS SELECTED From the program you are aligned against the edges of the following...Pull the tray completely out. 2 Check for paper jams or misfeeds. 3 Make sure the guides are using, select the option. Drawers These are possible solutions. Troubleshooting 141 If the option is securely connected to see if the option is listed in the Chooser. MAKE SURE THE OPTION IS INSTALLED Print a menu...
User Guide
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... appears, and then press . 3 Press the down arrow button until General Settings appears, and then press . 4 Press the down arrow button until you reload it . Troubleshooting 142 CHECK THE PAPER MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER Make sure the stack of paper over, if...
... appears, and then press . 3 Press the down arrow button until General Settings appears, and then press . 4 Press the down arrow button until you reload it . Troubleshooting 142 CHECK THE PAPER MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER Make sure the stack of paper over, if...
User Guide
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...the print quality test pages: 1 Turn the printer off . 2 Load letter- Troubleshooting 143 You may help isolate print quality problems, print the print quality test pages, but first make sure the standard tray is loaded: 1 Turn the printer off . 2 From the printer control panel, hold down arrow button until Prt ... Pgs appears, and then press . The print quality test pages print. 5 Press the down and the right arrow button while turning the printer on the side of the tray as shown with the recommended print side facedown. Notice the maximum fill line on . 3 Release the buttons...
...the print quality test pages: 1 Turn the printer off . 2 Load letter- Troubleshooting 143 You may help isolate print quality problems, print the print quality test pages, but first make sure the standard tray is loaded: 1 Turn the printer off . 2 From the printer control panel, hold down arrow button until Prt ... Pgs appears, and then press . The print quality test pages print. 5 Press the down and the right arrow button while turning the printer on the side of the tray as shown with the recommended print side facedown. Notice the maximum fill line on . 3 Release the buttons...
User Guide
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...downloaded fonts, verify that the fonts are possible solutions. Troubleshooting 144 Blank pages Try one or more of the following : CHECK THE GUIDES Move the width and length guides in the tray. Clipped images These are supported by the printer, the host computer, and the software program. For ...more of the following : • Remove and reinstall the toner cartridge. • Remove and reinstall the photoconductor kit. If the printer still prints blank pages, it may need to the correct positions for the paper size loaded. CHECK THE PAPER SIZE SETTING Make sure the Paper...
...downloaded fonts, verify that the fonts are possible solutions. Troubleshooting 144 Blank pages Try one or more of the following : CHECK THE GUIDES Move the width and length guides in the tray. Clipped images These are supported by the printer, the host computer, and the software program. For ...more of the following : • Remove and reinstall the toner cartridge. • Remove and reinstall the photoconductor kit. If the printer still prints blank pages, it may need to the correct positions for the paper size loaded. CHECK THE PAPER SIZE SETTING Make sure the Paper...
User Guide
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...Troubleshooting 145 CHECK THE MEDIA TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer... From the print options, Copies & Pages, or General pop-up menu, choose Printer Features, and then choose the setting needed from the Toner Darkness pop-up menu. • From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job ...
...Troubleshooting 145 CHECK THE MEDIA TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer... From the print options, Copies & Pages, or General pop-up menu, choose Printer Features, and then choose the setting needed from the Toner Darkness pop-up menu. • From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job ...
User Guide
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..., make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. Troubleshooting 146 CHECK THE PAGE SIZE SETTING Before sending the job to print, specify the correct page size...
..., make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. Troubleshooting 146 CHECK THE PAGE SIZE SETTING Before sending the job to print, specify the correct page size...
User Guide
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...; For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in its original wrapper until you use it. Try one or... setting is too dark, or the Contrast setting is too dark These are possible solutions. CHECK THE PAPER Avoid textured paper with rough finishes. Troubleshooting 147 THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from ...
...; For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in its original wrapper until you use it. Try one or... setting is too dark, or the Contrast setting is too dark These are possible solutions. CHECK THE PAPER Avoid textured paper with rough finishes. Troubleshooting 147 THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from ...
User Guide
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CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: ...Print dialog. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. CHECK THE PAPER Avoid textured paper with rough finishes. Troubleshooting 148 Print is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. ...
CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: ...Print dialog. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. CHECK THE PAPER Avoid textured paper with rough finishes. Troubleshooting 148 Print is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. ...
User Guide
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.... Toner fog or background shading appears on the page These are possible solutions. Skewed print CHECK THE PAPER GUIDES Move the guides in the tray. Troubleshooting 149 CHECK THE PAPER Make sure you are using paper that meets the...
.... Toner fog or background shading appears on the page These are possible solutions. Skewed print CHECK THE PAPER GUIDES Move the guides in the tray. Troubleshooting 149 CHECK THE PAPER Make sure you are using paper that meets the...
User Guide
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... following : THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the Print dialog, or the printer control panel, select another tray or feeder to Transparency. CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type...CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. Streaked horizontal lines These are possible solutions. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Troubleshooting 150 Transparency print quality is set to feed the...
... following : THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the Print dialog, or the printer control panel, select another tray or feeder to Transparency. CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type...CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. Streaked horizontal lines These are possible solutions. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Troubleshooting 150 Transparency print quality is set to feed the...
User Guide
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...a hot component, allow the surface to feed paper for the job. To reduce the risk of the printer near the fuser may be caught between the photoconductor kit and the fuser. Troubleshooting 151 CAUTION-HOT SURFACE: The fuser and the inside of injury from this area. THE TONER CARTRIDGE IS...are possible solutions. Check the paper path around the fuser area. Warning-Potential Damage: Do not touch the photoconductor on the underside of the printer near the fuser may be hot. MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the fuser....
...a hot component, allow the surface to feed paper for the job. To reduce the risk of the printer near the fuser may be caught between the photoconductor kit and the fuser. Troubleshooting 151 CAUTION-HOT SURFACE: The fuser and the inside of injury from this area. THE TONER CARTRIDGE IS...are possible solutions. Check the paper path around the fuser area. Warning-Potential Damage: Do not touch the photoconductor on the underside of the printer near the fuser may be hot. MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the fuser....
User Guide
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...with a new one or more of the following : CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are possible solutions. CHECK THE NETWORK SETTINGS Depending on and connected to the same ... PATTERN IS CORRECT If the fill pattern is correct for the type of http:// before the printer IP address to access the Embedded Web Server. Try one or more information, see your software...8226; Try a different type of paper. • For transparencies, use only ones recommended by the printer manufacturer. • Make sure the Paper Type setting matches what is loaded in the tray or feeder...
...with a new one or more of the following : CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are possible solutions. CHECK THE NETWORK SETTINGS Depending on and connected to the same ... PATTERN IS CORRECT If the fill pattern is correct for the type of http:// before the printer IP address to access the Embedded Web Server. Try one or more information, see your software...8226; Try a different type of paper. • For transparencies, use only ones recommended by the printer manufacturer. • Make sure the Paper Type setting matches what is loaded in the tray or feeder...
User Guide
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... customer in the troubleshooting process and provides for restoration of the printer and all Dell-installed hardware. Contacting Dell You can contact Dell electronically using the following addresses: • World Wide Web www.dell.com/ www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp/ (Japan only) www.euro.dell.com (Europe only) www.dell.com/la/ (Latin...
... customer in the troubleshooting process and provides for restoration of the printer and all Dell-installed hardware. Contacting Dell You can contact Dell electronically using the following addresses: • World Wide Web www.dell.com/ www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp/ (Japan only) www.euro.dell.com (Europe only) www.dell.com/la/ (Latin...