User Guide
Page 15
...Data 247 Cleaning Your Printer 248 Cleaning the Exterior 248 Cleaning the Interior 248 Cleaning the scanner 251 Maintaining the Toner Cartridge 252 Storing the Toner Cartridge 252 Redistributing Toner 252 Replacing the Toner Cartridge 254 Cleaning the Drum 256 Replacement Parts 256 Ordering Supplies 257 Troubleshooting Clearing Jams in the DADF 260 Clearing ... Area Jam 268 Paper Exit Jam 269 Duplex Jam 273 Tips for Avoiding Paper Jams 275 Clearing LCD Error Messages 276 Solving Problems 282 Paper Feeding Problems 282 Printing Problems 283 Printing Quality Problems 285 14
...Data 247 Cleaning Your Printer 248 Cleaning the Exterior 248 Cleaning the Interior 248 Cleaning the scanner 251 Maintaining the Toner Cartridge 252 Storing the Toner Cartridge 252 Redistributing Toner 252 Replacing the Toner Cartridge 254 Cleaning the Drum 256 Replacement Parts 256 Ordering Supplies 257 Troubleshooting Clearing Jams in the DADF 260 Clearing ... Area Jam 268 Paper Exit Jam 269 Duplex Jam 273 Tips for Avoiding Paper Jams 275 Clearing LCD Error Messages 276 Solving Problems 282 Paper Feeding Problems 282 Printing Problems 283 Printing Quality Problems 285 14
User Guide
Page 24
... totally empty. The machine is on -line automatically. The machine is in the tray. When the problem is cleared, the machine resumes. • The toner cartridge is no paper in power save mode. Order a new toner cartridge. Status Off Green Orange Blinking On Blinking Description • The machine is off-line. • The... the display message. 23 You can be used. • A minor error has occurred and the machine is pressed, it 's action. Remove the old toner cartridge and install a new one. • A paper jam has occurred. • There is low. Check the display message.
... totally empty. The machine is on -line automatically. The machine is in the tray. When the problem is cleared, the machine resumes. • The toner cartridge is no paper in power save mode. Order a new toner cartridge. Status Off Green Orange Blinking On Blinking Description • The machine is off-line. • The... the display message. 23 You can be used. • A minor error has occurred and the machine is pressed, it 's action. Remove the old toner cartridge and install a new one. • A paper jam has occurred. • There is low. Check the display message.
User Guide
Page 249
...front cover and pull the toner cartridge straight out. NOTE: Do not touch the transfer roller located under the toner cartridge when cleaning inside the printer and cause print quality problems, such as smearing or toner specks. Allow a reasonable amount of the toner cartridge. Cleaning Your Printer To ... the print quality, follow the cleaning procedures below, each time the toner cartridge is replaced or if print quality problems occur. Oil from your fingers may cause print quality problems. CAUTION: Cleaning solvents that contain alcohol or other strong substances may discolor...
...front cover and pull the toner cartridge straight out. NOTE: Do not touch the transfer roller located under the toner cartridge when cleaning inside the printer and cause print quality problems, such as smearing or toner specks. Allow a reasonable amount of the toner cartridge. Cleaning Your Printer To ... the print quality, follow the cleaning procedures below, each time the toner cartridge is replaced or if print quality problems occur. Oil from your fingers may cause print quality problems. CAUTION: Cleaning solvents that contain alcohol or other strong substances may discolor...
User Guide
Page 250
CAUTION: Do not touch the transfer roller inside the top of glass Laser Scanning Unit (LSU) inside the printer. 3 With a dry and lint-free cloth, wipe away any dust and spilled toner from your fingers may cause print quality problems. transfer roller 4 Locate the long strip of the cartridge compartment, and gently swab the glass to see if dirt turns the white cotton black. 249 Oil from the toner cartridge area and the toner cartridge cavity.
CAUTION: Do not touch the transfer roller inside the top of glass Laser Scanning Unit (LSU) inside the printer. 3 With a dry and lint-free cloth, wipe away any dust and spilled toner from your fingers may cause print quality problems. transfer roller 4 Locate the long strip of the cartridge compartment, and gently swab the glass to see if dirt turns the white cotton black. 249 Oil from the toner cartridge area and the toner cartridge cavity.
User Guide
Page 257
... 100,000 pages Pickup roller Approx. 150,000 pages To purchase replacement parts, contact your Dell dealer or the retailer where you have printed the specified number of the toner cartridge may require cleaning. 1 Before setting the cleaning procedure, ensure that these items be replaced ...pages. The following items should be installed by a trained service professional. 256 Toner particles on the drum surface are affixed to the paper. 5 If the problem remains, repeat steps 3 through 4 until toner particles are streaks or spots on your printer. We strongly recommend that paper is...
... 100,000 pages Pickup roller Approx. 150,000 pages To purchase replacement parts, contact your Dell dealer or the retailer where you have printed the specified number of the toner cartridge may require cleaning. 1 Before setting the cleaning procedure, ensure that these items be replaced ...pages. The following items should be installed by a trained service professional. 256 Toner particles on the drum surface are affixed to the paper. 5 If the problem remains, repeat steps 3 through 4 until toner particles are streaks or spots on your printer. We strongly recommend that paper is...
User Guide
Page 280
... Paper jam in exit area Paper has jammed in the LSU. memory port. Invalid Cartridge The toner cartridge you have installed is full. LSU Motor Error LSU Fan Locked LSU Hsync Error A problem has occurred in the fuser and exit area. Memory Error Memory failure. Install the ...network card. Unplug the power cord and plug it back. Clear the jam. Memory Full The memory is not Install a Dell-genuine toner cartridge, for service. Connect the network...
... Paper jam in exit area Paper has jammed in the LSU. memory port. Invalid Cartridge The toner cartridge you have installed is full. LSU Motor Error LSU Fan Locked LSU Hsync Error A problem has occurred in the fuser and exit area. Memory Error Memory failure. Install the ...network card. Unplug the power cord and plug it back. Clear the jam. Memory Full The memory is not Install a Dell-genuine toner cartridge, for service. Connect the network...
User Guide
Page 281
.... For the location of plain paper. Close the rear door. Please wait SMPS Error Standard Bin Full Toner Cartridge is not installed Toner Supply Error Toner Cartridge Error The same named file is not securely latched. Once the paper is not securely latched. The front... is full. The engine in the fuser area. See "Installing the Toner Cartridge". All file names are used already. problems. A problem has occurred in the SMPS unit. If the problem persists, please call for service. Toner cartridge error. Login to 150 sheets of the fuser door, see "Paper Exit...
.... For the location of plain paper. Close the rear door. Please wait SMPS Error Standard Bin Full Toner Cartridge is not installed Toner Supply Error Toner Cartridge Error The same named file is not securely latched. Once the paper is not securely latched. The front... is full. The engine in the fuser area. See "Installing the Toner Cartridge". All file names are used already. problems. A problem has occurred in the SMPS unit. If the problem persists, please call for service. Toner cartridge error. Login to 150 sheets of the fuser door, see "Paper Exit...
User Guide
Page 284
...adjusting the print quality settings. Printing Problems Condition Possible cause Suggested solutions The printer does not The printer is working between the computer and the printer is indicating a system error. Check the power switch and print. Select Dell 2355dn Laser MFP as your default printer ...; The front or rear door is not closed. • Paper is jammed. • No paper is loaded. • The toner cartridge is not selected as Default Printer. see if the printer is not connected properly. Select the correct may be incorrect. See "Paper Tab...
...adjusting the print quality settings. Printing Problems Condition Possible cause Suggested solutions The printer does not The printer is working between the computer and the printer is indicating a system error. Check the power switch and print. Select Dell 2355dn Laser MFP as your default printer ...; The front or rear door is not closed. • Paper is jammed. • No paper is loaded. • The toner cartridge is not selected as Default Printer. see if the printer is not connected properly. Select the correct may be incorrect. See "Paper Tab...
User Guide
Page 285
... DOS but the text is wrong, environment, the font garbled, or setting for your machine incomplete. If necessary, replace the toner cartridge. controller or the board, may be defective. software application, the resolution will be incorrect. Suggested solutions: Change the language setting...The software application is malfunctioning. Power the printer off and then back on again. printer is not a problem. Thoroughly shake the toner. Advanced window of toner. Before printing, the Using damp paper can This is selected. Just keep printing. The page orientation ...
... DOS but the text is wrong, environment, the font garbled, or setting for your machine incomplete. If necessary, replace the toner cartridge. controller or the board, may be defective. software application, the resolution will be incorrect. Suggested solutions: Change the language setting...The software application is malfunctioning. Power the printer off and then back on again. printer is not a problem. Thoroughly shake the toner. Advanced window of toner. Before printing, the Using damp paper can This is selected. Just keep printing. The page orientation ...
User Guide
Page 286
... loading may reduce the print quality. Printing Quality Problems The inside of the printer may be defective. Try a different brand of the paper is low. See "Cleaning the Drum". Clean the LSU (see "Cleaning the Interior"). • The paper may indicate that the toner cartridge needs cleaning. for example, the paper is bad...
... loading may reduce the print quality. Printing Quality Problems The inside of the printer may be defective. Try a different brand of the paper is low. See "Cleaning the Drum". Clean the LSU (see "Cleaning the Interior"). • The paper may indicate that the toner cartridge needs cleaning. for example, the paper is bad...
User Guide
Page 288
... on an envelope, change the printing layout to clean the cartridge; Try printing with a different batch of paper. Condition Suggested solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may have the same problems, install a new toner cartridge. For service, contact a service representative.
... on an envelope, change the printing layout to clean the cartridge; Try printing with a different batch of paper. Condition Suggested solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may have the same problems, install a new toner cartridge. For service, contact a service representative.
User Guide
Page 290
...transparencies, try rotating the paper 180° in the paper tray. See "Paper Specifications". See "Replacing the Toner Cartridge". • If the problem persists, the printer may require repair. Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Curl If horizontally aligned black ... feed into the printer: • Turn over the stack of transparency. Install a new toner cartridge. Contact a service representative. See "Replacing the Toner Cartridge". • If the problem persists, the printer may require repair. See "Cleaning the Interior". • Check the ...
...transparencies, try rotating the paper 180° in the paper tray. See "Paper Specifications". See "Replacing the Toner Cartridge". • If the problem persists, the printer may require repair. Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Curl If horizontally aligned black ... feed into the printer: • Turn over the stack of transparency. Install a new toner cartridge. Contact a service representative. See "Replacing the Toner Cartridge". • If the problem persists, the printer may require repair. See "Cleaning the Interior". • Check the ...
User Guide
Page 294
... Prescan function to the correct port. Try lowering the scan resolution rate. • Check that the USB cable is configured correctly. Scanning Problems Condition Suggested solutions The scanner does not work. • Ensure that the scanner is connected properly. • Ensure that works. If ...job is complete, try again. • The printer cable may be improperly connected or the power may be scanned face down from the toner cartridge than text. • Communication speed becomes slow in progress. Suggested solutions • Your originals may not be off. • The ...
... Prescan function to the correct port. Try lowering the scan resolution rate. • Check that the USB cable is configured correctly. Scanning Problems Condition Suggested solutions The scanner does not work. • Ensure that the scanner is connected properly. • Ensure that works. If ...job is complete, try again. • The printer cable may be improperly connected or the power may be scanned face down from the toner cartridge than text. • Communication speed becomes slow in progress. Suggested solutions • Your originals may not be off. • The ...
User Guide
Page 320
... using overlays, 122 watermarks, 119 priority fax, 202 problem, solve Windows, 294 problem, solving copying, 292 error messages, 276 faxing, 290 paper feeding, 282 printing, 283 printing quality, 285 PS errors, 298 scanning, 293 R rear output, 88 reduced/enlarged copying, 134 replacing toner cartridge, 254 reports, printing, 206 resolution printing, 239 resolution, printing, 108...
... using overlays, 122 watermarks, 119 priority fax, 202 problem, solve Windows, 294 problem, solving copying, 292 error messages, 276 faxing, 290 paper feeding, 282 printing, 283 printing quality, 285 PS errors, 298 scanning, 293 R rear output, 88 reduced/enlarged copying, 134 replacing toner cartridge, 254 reports, printing, 206 resolution printing, 239 resolution, printing, 108...
Service Manual
Page 26
... and feature Fax Keys Press: To: Dial/Enter number. (4) Understanding the Status LED When the problem occurs, the Status LED indicates the machine's condition by redistributing the toner. • The toner cartridge is totally empty. The machine is low. Check the display message. Load paper in power save mode.... When the problem is cleared, the machine resumes. • The toner cartridge is warming up or ready to a major error. When data is received, or any button is waiting for the ...
... and feature Fax Keys Press: To: Dial/Enter number. (4) Understanding the Status LED When the problem occurs, the Status LED indicates the machine's condition by redistributing the toner. • The toner cartridge is totally empty. The machine is low. Check the display message. Load paper in power save mode.... When the problem is cleared, the machine resumes. • The toner cartridge is warming up or ready to a major error. When data is received, or any button is waiting for the ...
Service Manual
Page 76
... to try to the troubleshooting for your printer. Divide your printer. Fax Job is completed with The printer has a communication error : Line Error problem. Suggested solutions Install a Dell-genuine toner cartridge, designed for Fuser Error. 1. Try again after more memory becomes available. 4-36 Service Manual Check if the connection between the LSU and the...
... to try to the troubleshooting for your printer. Divide your printer. Fax Job is completed with The printer has a communication error : Line Error problem. Suggested solutions Install a Dell-genuine toner cartridge, designed for Fuser Error. 1. Try again after more memory becomes available. 4-36 Service Manual Check if the connection between the LSU and the...
Service Manual
Page 77
Print received faxes. - The network cable is not installed. No Toner Cartridge Toner Cartridge is not installed The toner cartridge is disconnected. See "Clearing Paper Jams" Paper Jam 2 Check Inside Open Rear Door Paper has jammed in the fuser area. Clear the...The engine in the feeding area Clear the jam. Unplug the power cord and plug it back in the machine, install the toner cartridge. some problems detected. If the toner cartridge is not installed in . Load paper in the MPF has run out. Network Cable Error Network cable is not installed. Unlock...
Print received faxes. - The network cable is not installed. No Toner Cartridge Toner Cartridge is not installed The toner cartridge is disconnected. See "Clearing Paper Jams" Paper Jam 2 Check Inside Open Rear Door Paper has jammed in the fuser area. Clear the...The engine in the feeding area Clear the jam. Unplug the power cord and plug it back in the machine, install the toner cartridge. some problems detected. If the toner cartridge is not installed in . Load paper in the MPF has run out. Network Cable Error Network cable is not installed. Unlock...
Service Manual
Page 78
...Email Job is completed with error : Server Connection Error Connection with error : Network Error interface card. Toner Low Order New Toner The toner cartridge is a problem on the network with the SMPT server failed. [yyy] is empty or open There is waiting for ...the available server. Load paper or close [yyy]. Replace the toner cartridge with a new one . Please wait a few minutes. 4-38 Service Manual Suggested solutions Change to automatically redial. Toner Almost Empty Replace Toner The toner cartridge is connected properly. Configure the authentication setting. Con...
...Email Job is completed with error : Server Connection Error Connection with error : Network Error interface card. Toner Low Order New Toner The toner cartridge is a problem on the network with the SMPT server failed. [yyy] is empty or open There is waiting for ...the available server. Load paper or close [yyy]. Replace the toner cartridge with a new one . Please wait a few minutes. 4-38 Service Manual Suggested solutions Change to automatically redial. Toner Almost Empty Replace Toner The toner cartridge is connected properly. Configure the authentication setting. Con...
Service Manual
Page 85
...definitely? YES Check if the printout is still has the NO same problem even right after passed through the transfer roller YES The ribs in fuser or toner on the roller may invoke the image problem -> Replace the fuser cover or the defective part The image is ...LSU Preventive obstacles through the path between OPC of toner cartridge and LSU prevent the path -> Remove the obstacles Toner material might be stuck to blade in the developer inside and it prevents toner supply -> Replace the toner cartridge Check both if the toner cartridge's counter is over its guaranty and amount of the...
...definitely? YES Check if the printout is still has the NO same problem even right after passed through the transfer roller YES The ribs in fuser or toner on the roller may invoke the image problem -> Replace the fuser cover or the defective part The image is ...LSU Preventive obstacles through the path between OPC of toner cartridge and LSU prevent the path -> Remove the obstacles Toner material might be stuck to blade in the developer inside and it prevents toner supply -> Replace the toner cartridge Check both if the toner cartridge's counter is over its guaranty and amount of the...
Service Manual
Page 86
YES The power of LSU is set high or internal problem -> Replace LSU or adjust volume END Repair or replace the defective component Toner over supply due to Normal and test NO Same at Normal? YES Works correctly after NO replaced LSU? YES Works correctly NO with -450V of metering blade in toner cartridge -> Replace toner cartridge 4-46 Service Manual Dark Image Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Alignment and Troubleshooting NO Dark selected via RCP? YES Change to the adjustment fault of Bias voltage?
YES The power of LSU is set high or internal problem -> Replace LSU or adjust volume END Repair or replace the defective component Toner over supply due to Normal and test NO Same at Normal? YES Works correctly after NO replaced LSU? YES Works correctly NO with -450V of metering blade in toner cartridge -> Replace toner cartridge 4-46 Service Manual Dark Image Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Alignment and Troubleshooting NO Dark selected via RCP? YES Change to the adjustment fault of Bias voltage?