Resolving Start Up and No Boot Problems Checklist
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... LEDs to the notebook. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to the notebook. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at the notebook, contact HP for the sound of blinking LEDs or beeping tones to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Check AC adapter wiring and power connection to blink...
... LEDs to the notebook. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to the notebook. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at the notebook, contact HP for the sound of blinking LEDs or beeping tones to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Check AC adapter wiring and power connection to blink...
Resolving Start Up and No Boot Problems Checklist
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... error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start-up problems...
... error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start-up problems...
Limited warranty and technical support - (1 Year)
Page 5
... the servicing country. To determine whether your own installation of Compaq. This Limited Warranty does not apply to product model, applications running, power management settings, and product features. Your battery is made in Compaq sales literature or advice given to you by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that may be uninterrupted or error-free. COMPAQ...
... the servicing country. To determine whether your own installation of Compaq. This Limited Warranty does not apply to product model, applications running, power management settings, and product features. Your battery is made in Compaq sales literature or advice given to you by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that may be uninterrupted or error-free. COMPAQ...
Limited warranty and technical support - (1 Year)
Page 10
..., and model number Applicable error messages Add-on accessories Operating system Third-party hardware or software Detailed questions 8 English Have the following information available before you can obtain warranty service and technical support by contacting Compaq online or by telephone. See the Compaq Web site at http://www.compaq.com/support. Find original product drivers, latest updates and software fixes...
..., and model number Applicable error messages Add-on accessories Operating system Third-party hardware or software Detailed questions 8 English Have the following information available before you can obtain warranty service and technical support by contacting Compaq online or by telephone. See the Compaq Web site at http://www.compaq.com/support. Find original product drivers, latest updates and software fixes...
Notebook Essentials - Windows 7
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... wireless network connection is not working If a wireless network connection is not working Follow these suggestions: ✎ If you are connecting to a corporate network, contact the IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow these suggestions if an external device does not function as pillows or rugs or clothing, during operation. The computer and the AC adapter comply...
... wireless network connection is not working If a wireless network connection is not working Follow these suggestions: ✎ If you are connecting to a corporate network, contact the IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow these suggestions if an external device does not function as pillows or rugs or clothing, during operation. The computer and the AC adapter comply...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 7
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) X X Audio-out (stereo...
...-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) X X Audio-out (stereo...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... on and off during routine operation. Maintenance and Service Guide 2-5 Produces sound when connected to cool internal components and prevent overheating. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an optional USB device. External component identification Item Component 1 External monitor port 2 Vent 3 HDMI port (select models only) 4 RJ-45 (network) jack 5 USB ports (2) 6 Audio-in use. Left-side components ✎...
... on and off during routine operation. Maintenance and Service Guide 2-5 Produces sound when connected to cool internal components and prevent overheating. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an optional USB device. External component identification Item Component 1 External monitor port 2 Vent 3 HDMI port (select models only) 4 RJ-45 (network) jack 5 USB ports (2) 6 Audio-in use. Left-side components ✎...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 74
... the bezel disengages from the display enclosure as far from the display enclosure. 8. To replace the webcam module (select models only), lift the webcam module as the webcam module cable allows. 10. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide Reverse this procedure to install the display bezel. 9. Disconnect the webcam module cable 1 from the webcam module, and remove the webcam module 2. Removal and replacement procedures 7. The webcam module is available using spare part number 600166-001. Remove the display bezel 3.
... the bezel disengages from the display enclosure as far from the display enclosure. 8. To replace the webcam module (select models only), lift the webcam module as the webcam module cable allows. 10. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide Reverse this procedure to install the display bezel. 9. Disconnect the webcam module cable 1 from the webcam module, and remove the webcam module 2. Removal and replacement procedures 7. The webcam module is available using spare part number 600166-001. Remove the display bezel 3.
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 76
... display panel brackets are available using spare part number 595196-001. Removal and replacement procedures 15. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to remove the antenna transceivers 3. Lift up on the silver transceiver 1 and release the adhesive material from the display panel. Reverse this procedure to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide To replace the wireless...
... display panel brackets are available using spare part number 595196-001. Removal and replacement procedures 15. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to remove the antenna transceivers 3. Lift up on the silver transceiver 1 and release the adhesive material from the display panel. Reverse this procedure to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide To replace the wireless...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... "Optical drive" on page 4-26). Shut down through the operating system. 2. Remove the keyboard (see "Battery" on page 4-17). 10. Remove the battery (see "Keyboard" on page 4-7). 5. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the system board. 2. Remove the top cover (see "Wireless module" on page 4-20). 11. Disconnect the USB board cable...
... "Optical drive" on page 4-26). Shut down through the operating system. 2. Remove the keyboard (see "Battery" on page 4-17). 10. Remove the battery (see "Keyboard" on page 4-7). 5. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the system board. 2. Remove the top cover (see "Wireless module" on page 4-20). 11. Disconnect the USB board cable...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... 1-1 removal 4-46 spare part number 3-4, 4-45, 4-47 product description audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries...
... 1-1 removal 4-46 spare part number 3-4, 4-45, 4-47 product description audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries...
Notebook PC User Guide - Windows 7
Page 30
... been changed. ● Wireless device is not listed in the feature list on the side of the original computer package, you may add wireless networking capability to the computer by purchasing a wireless networking device. Before working your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Use the procedures in this chapter to diagnose and repair a computer that device drivers are included with select computer models only...
... been changed. ● Wireless device is not listed in the feature list on the side of the original computer package, you may add wireless networking capability to the computer by purchasing a wireless networking device. Before working your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Use the procedures in this chapter to diagnose and repair a computer that device drivers are included with select computer models only...
Notebook PC User Guide - Windows 7
Page 86
... a storage location on your system for installed hardware and installs default drivers for any devices requiring drivers. Windows scans your hard drive. 5. If uninstalling and reinstalling the device drivers does not correct the problem, you may need to open files, and then continue with the restart. 6. Click the option for hardware changes. After the file is displayed, click an updated driver to update your computer model number in the search box, and then press enter. - or...
... a storage location on your system for installed hardware and installs default drivers for any devices requiring drivers. Windows scans your hard drive. 5. If uninstalling and reinstalling the device drivers does not correct the problem, you may need to open files, and then continue with the restart. 6. Click the option for hardware changes. After the file is displayed, click an updated driver to update your computer model number in the search box, and then press enter. - or...
Notebook PC User Guide - Windows 7
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... Setup Utility in DC mode. Enable/disable the capacitive button tapping sound. Enable/disable LAN Power Saving. Run a diagnostic test on the hard drive. When enabled, saves power when the computer is called the Primary Hard Disk Self Test. Enable/disable Action Key Mode. System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change...
... Setup Utility in DC mode. Enable/disable the capacitive button tapping sound. Enable/disable LAN Power Saving. Run a diagnostic test on the hard drive. When enabled, saves power when the computer is called the Primary Hard Disk Self Test. Enable/disable Action Key Mode. System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change...
Notebook PC User Guide - Windows 7
Page 112
... download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Identify your computer is stored on the computer. NOTE: Windows includes the User Account Control feature to improve the security of the software provided with the hardware devices, and provides for more information. 2. Refer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Access the updates...
... download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Identify your computer is stored on the computer. NOTE: Windows includes the User Account Control feature to improve the security of the software provided with the hardware devices, and provides for more information. 2. Refer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Access the updates...
Notebook PC User Guide - Windows 7
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...: 1. Using the hard drive path you recorded earlier, open the folder on the screen reports a successful installation, you connect your computer: Select Start > Help and Support > Maintain > Software Updates. 2. Open Windows Explorer by following the instructions on the screen to download your hard drive. 104 Appendix B Software updates Follow the instructions on the screen. Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to the hard drive.
...: 1. Using the hard drive path you recorded earlier, open the folder on the screen reports a successful installation, you connect your computer: Select Start > Help and Support > Maintain > Software Updates. 2. Open Windows Explorer by following the instructions on the screen to download your hard drive. 104 Appendix B Software updates Follow the instructions on the screen. Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to the hard drive.
Notebook PC User Guide - Windows 7
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Click the option for software and driver downloads, enter your country or region. 2. After the file is complete, and then verify the operation of drivers is displayed, click an updated driver to open a window containing additional information. 6. Open your web browser, go to install. 7. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box, and then press enter. - Proceed to install the updated driver. To do so...
Click the option for software and driver downloads, enter your country or region. 2. After the file is complete, and then verify the operation of drivers is displayed, click an updated driver to open a window containing additional information. 6. Open your web browser, go to install. 7. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box, and then press enter. - Proceed to install the updated driver. To do so...
Notebook PC User Guide - Windows 7
Page 122
... boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
... boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
Notebook PC User Guide - Windows 7
Page 123
... 9 Internet connection setup 16 issues, resolving 20, 73 J jacks audio-in (microphone) 37 audio-out (headphone) 36 RJ-11 (modem) 6 RJ-45 (network) 7 K keys action 5 esc 5 fn 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 modem approval 12 regulatory 12 service tag 12 wireless certification 12 WLAN 12 LAN Power Saving 101 language support 101 latch, battery release 8 lights caps lock 3 optical drive 6 power 3, 6 TouchPad 2 TouchPad off indicator 28 webcam 9 webcam light 9 wireless 3 local area network (LAN) cable...
... 9 Internet connection setup 16 issues, resolving 20, 73 J jacks audio-in (microphone) 37 audio-out (headphone) 36 RJ-11 (modem) 6 RJ-45 (network) 7 K keys action 5 esc 5 fn 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 modem approval 12 regulatory 12 service tag 12 wireless certification 12 WLAN 12 LAN Power Saving 101 language support 101 latch, battery release 8 lights caps lock 3 optical drive 6 power 3, 6 TouchPad 2 TouchPad off indicator 28 webcam 9 webcam light 9 wireless 3 local area network (LAN) cable...