Limited Warranty and Support Guide - Refurbished
Page 13
...available. Click Start, and then click Help and Support. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site...offer extensive service and support options available 24/7 to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only... French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you have a hardware issue, before calling the Customer Care Center, run the...
...available. Click Start, and then click Help and Support. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site...offer extensive service and support options available 24/7 to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only... French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you have a hardware issue, before calling the Customer Care Center, run the...
Warranty - Refurbished
Page 12
...information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. HP Total Care HP Total Care provides fast, friendly, and...800-OK-Compaq) When you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in - Telephone support is located on your product model number, serial number, and date of purchase available. Go to: http://www.hp.com/support for product information, driver updates,...
...information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. HP Total Care HP Total Care provides fast, friendly, and...800-OK-Compaq) When you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in - Telephone support is located on your product model number, serial number, and date of purchase available. Go to: http://www.hp.com/support for product information, driver updates,...
Getting Started
Page 29
...steps: 1 Go to http://www.hp.com/support in the Help and Support Center. Finding Guides on your computer). Here, you can find links to driver updates, access to display the file in Adobe® Acrobat® Reader (which you want to view it is in your Web browser. 2 Select... your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of the following: Click the title to technical support options, and information about your computer, and then click Search . Click an...
...steps: 1 Go to http://www.hp.com/support in the Help and Support Center. Finding Guides on your computer). Here, you can find links to driver updates, access to display the file in Adobe® Acrobat® Reader (which you want to view it is in your Web browser. 2 Select... your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of the following: Click the title to technical support options, and information about your computer, and then click Search . Click an...
Getting Started
Page 42
... non-standard discs. I cannot remove a CD or DVD. My minidisc CD is falling down on page 45. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side (select models only) before you insert the minidisc: 1 Face the front of the computer and lay the computer down inside.... CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) The driver may be corrupted or outdated. Internet access (continued) Symptom Internet programs do not start .
... non-standard discs. I cannot remove a CD or DVD. My minidisc CD is falling down on page 45. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side (select models only) before you insert the minidisc: 1 Face the front of the computer and lay the computer down inside.... CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) The driver may be corrupted or outdated. Internet access (continued) Symptom Internet programs do not start .
Getting Started
Page 44
...the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to disc. CD and DVD drives (continued) Symptom Possible solution I cannot create (record) a disc. ...cannot play . Close all programs and windows, and then restart your hard disk drive first, and then record them to update the driver. 7 If you must be corrupt or in an unsupported format. Video Symptom Possible solution Some video files do not play video files...
...the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to disc. CD and DVD drives (continued) Symptom Possible solution I cannot create (record) a disc. ...cannot play . Close all programs and windows, and then restart your hard disk drive first, and then record them to update the driver. 7 If you must be corrupt or in an unsupported format. Video Symptom Possible solution Some video files do not play video files...
Getting Started
Page 45
...the cable or connector are not bent. If you must be logged in with the device, or download and install the driver from the CD provided with administrative privileges. Troubleshooting and Maintenance 41 Contact the device vendor directly for accepting the changes. ...device with administrative privileges. Choose a user with the computer. Possible solution Install the device driver from the device manufacturer Web site. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that does not cause a resource conflict...
...the cable or connector are not bent. If you must be logged in with the device, or download and install the driver from the CD provided with administrative privileges. Troubleshooting and Maintenance 41 Contact the device vendor directly for accepting the changes. ...device with administrative privileges. Choose a user with the computer. Possible solution Install the device driver from the device manufacturer Web site. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that does not cause a resource conflict...
Getting Started
Page 46
...problem device and check for an exclamation point in simultaneously, system resources must be causing the device conflict. To uninstall the old driver so that is automatically running in the device troubleshooter wizard. 7 Restart the computer. This happens when the processor is lower ...then click Restart. If it is still listed in . To resolve a device conflict, you have removed a hardware device, but the device driver is available, click the Troubleshoot button, and follow the onscreen instructions in a lower power state, because the applications running do not always appear ...
...problem device and check for an exclamation point in simultaneously, system resources must be causing the device conflict. To uninstall the old driver so that is automatically running in the device troubleshooter wizard. 7 Restart the computer. This happens when the processor is lower ...then click Restart. If it is still listed in . To resolve a device conflict, you have removed a hardware device, but the device driver is available, click the Troubleshoot button, and follow the onscreen instructions in a lower power state, because the applications running do not always appear ...
Getting Started
Page 49
... way to repair software problems is fully inserted into the correct slot. Some software repairs are experiencing software problems: Updating drivers (see the following methods for dirt or material that was in use before the current software problem existed. Inspect the ...hard disk drive, deleting all data files you may support additional types, such as SDHC (Secure Digital High-Capacity) memory cards. Updating drivers A driver is one of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or...
... way to repair software problems is fully inserted into the correct slot. Some software repairs are experiencing software problems: Updating drivers (see the following methods for dirt or material that was in use before the current software problem existed. Inspect the ...hard disk drive, deleting all data files you may support additional types, such as SDHC (Secure Digital High-Capacity) memory cards. Updating drivers A driver is one of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or...
Getting Started
Page 50
...box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To start a System Restore: 1 Close all open programs. 2 Click the Start button, right-...Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Or To revert to an earlier version of device you want to a previous restore point...
...box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To start a System Restore: 1 Close all open programs. 2 Click the Start button, right-...Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Or To revert to an earlier version of device you want to a previous restore point...
Getting Started
Page 51
... at the Welcome screen. To check the list of programs opens. You must restart the computer after recovering software programs or hardware drivers. NOTE: Do not use the Recovery Manager program to reinstall software programs that it is damaged, you want to continue with the...box. To reinstall a program using the Recovery Manager program (select models only). Software program and hardware driver reinstallation If an individual factory-installed software program or hardware driver is still available from the CDs or DVDs. Or check that the program is there. Before you ...
... at the Welcome screen. To check the list of programs opens. You must restart the computer after recovering software programs or hardware drivers. NOTE: Do not use the Recovery Manager program to reinstall software programs that it is damaged, you want to continue with the...box. To reinstall a program using the Recovery Manager program (select models only). Software program and hardware driver reinstallation If an individual factory-installed software program or hardware driver is still available from the CDs or DVDs. Or check that the program is there. Before you ...
Getting Started
Page 52
... antivirus products have slipped through unnoticed. Frequently performing this automatically. Also, be caught beforehand, saving you perform simple maintenance of your computer to check for driver updates for your hardware and new versions of your system may have a scheduling feature to the original configuration when you no longer need and uninstall...
... antivirus products have slipped through unnoticed. Frequently performing this automatically. Also, be caught beforehand, saving you perform simple maintenance of your computer to check for driver updates for your hardware and new versions of your system may have a scheduling feature to the original configuration when you no longer need and uninstall...
Getting Started
Page 54
... perform a system recovery: Recovery Image - Cleaning the computer vents Air vents keep these vents clean by model) System recovery reinstalls the operating system, programs, and drivers. To maintain efficient air flow, keep the computer and monitor cool. To perform a system recovery from a recovery image, see the next section. 50 Getting Started...
... perform a system recovery: Recovery Image - Cleaning the computer vents Air vents keep these vents clean by model) System recovery reinstalls the operating system, programs, and drivers. To maintain efficient air flow, keep the computer and monitor cool. To perform a system recovery from a recovery image, see the next section. 50 Getting Started...
Getting Started
Page 55
... you create can create only one set of recovery discs. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for your computer at any time. This image contains the operating system and software program files that were originally installed on the disc...
... you create can create only one set of recovery discs. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for your computer at any time. This image contains the operating system and software program files that were originally installed on the disc...
Getting Started
Page 59
.../Cable Ant 9 VGA 3 creating a LightScribe disc label 23 CyberLink LabelPrint using to create a LightScribe label 23 D digital picture 21 display see monitor documentation, onscreen 26 drivers, update 46 Index 55
.../Cable Ant 9 VGA 3 creating a LightScribe disc label 23 CyberLink LabelPrint using to create a LightScribe label 23 D digital picture 21 display see monitor documentation, onscreen 26 drivers, update 46 Index 55
Getting Started
Page 61
... remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless...
... remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless...
User Guide
Page 29
... support options, and information about your computer is not currently installed on your computer). Accessing Support on the Web You can find links to driver updates, access to view it is in the Help and Support Center. Finding Guides on the Web You can find information for your model ...Guide, or use the following : Click the title to display the file in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of the following steps: 1 Go to save the file, rename the file (retaining the .pdf extension), and then click Save...
... support options, and information about your computer is not currently installed on your computer). Accessing Support on the Web You can find links to driver updates, access to view it is in the Help and Support Center. Finding Guides on the Web You can find information for your model ...Guide, or use the following : Click the title to display the file in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of the following steps: 1 Go to save the file, rename the file (retaining the .pdf extension), and then click Save...
User Guide
Page 42
...the tray to close it takes too long to open . 3 Select Eject from most computer stores. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side (select models only) before you insert the minidisc: 1 Face the front of the computer and lay the computer down... read a disc, or it . 38 Getting Started (features vary by model) Clean the disc with a tray that is falling down on page 46. The driver may be corrupted or outdated. For a CD/DVD drive with a disc cleaning kit, available from the menu. I cannot remove a CD or DVD. Possible ...
...the tray to close it takes too long to open . 3 Select Eject from most computer stores. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side (select models only) before you insert the minidisc: 1 Face the front of the computer and lay the computer down... read a disc, or it . 38 Getting Started (features vary by model) Clean the disc with a tray that is falling down on page 46. The driver may be corrupted or outdated. For a CD/DVD drive with a disc cleaning kit, available from the menu. I cannot remove a CD or DVD. Possible ...
User Guide
Page 44
... player cannot play . I try to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for codec. Video Symptom Possible solution Some video files do not play video files that you must be corrupt or in... 2 Type Device Manager into the Start Search box, and then click Device Manager to open Windows Media Player Help and search for updated driver software. 6 Follow the instructions to your computer. Close all programs and windows, and then restart your hard disk drive first, and then...
... player cannot play . I try to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for codec. Video Symptom Possible solution Some video files do not play video files that you must be corrupt or in... 2 Type Device Manager into the Start Search box, and then click Device Manager to open Windows Media Player Help and search for updated driver software. 6 Follow the instructions to your computer. Close all programs and windows, and then restart your hard disk drive first, and then...
User Guide
Page 45
... reconfigure or disable devices to Shut Down, and then click Switch User. Choose a user with the computer. Possible solution Install the device driver from the CD provided with administrative privileges. You may need to switch users, click the Start button, click the Arrow button next to resolve... the resource conflict. A new device does not work. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in with the device, or download and install the...
... reconfigure or disable devices to Shut Down, and then click Switch User. Choose a user with the computer. Possible solution Install the device driver from the CD provided with administrative privileges. You may need to switch users, click the Start button, click the Arrow button next to resolve... the resource conflict. A new device does not work. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in with the device, or download and install the...
User Guide
Page 46
... is still listed in the device troubleshooter wizard. 7 Restart the computer. If you have removed a hardware device, but the device driver is available, click the Troubleshoot button, and follow the onscreen instructions in the Device Manager, this may need to disable one of the...an exclamation point in a lower power state, because the applications running in a yellow circle near the device icon. To uninstall the old driver so that is a device conflict or problem with the device. Hardware installation (continued) Symptom Possible solution A device does not work after ...
... is still listed in the device troubleshooter wizard. 7 Restart the computer. If you have removed a hardware device, but the device driver is available, click the Troubleshoot button, and follow the onscreen instructions in the Device Manager, this may need to disable one of the...an exclamation point in a lower power state, because the applications running in a yellow circle near the device icon. To uninstall the old driver so that is a device conflict or problem with the device. Hardware installation (continued) Symptom Possible solution A device does not work after ...