Limited Warranty and Support Guide - Refurbished
Page 9
... serial numbers) are being used in place, accessible, and legible; (e) maintain an environment consistent with the replacement unit, within a defined period of additional support and service coverage for the replacement product. This may include an advance unit replacement warranty service. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options...
... serial numbers) are being used in place, accessible, and legible; (e) maintain an environment consistent with the replacement unit, within a defined period of additional support and service coverage for the replacement product. This may include an advance unit replacement warranty service. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options...
Warranty - Refurbished
Page 9
On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. If your location is required. Service Upgrades HP has a range of a Customer Self Repair (CSR) part that can be purchased locally. See 7 To locate the nearest HP authorized service provider refer to the HP Web site...
On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. If your location is required. Service Upgrades HP has a range of a Customer Self Repair (CSR) part that can be purchased locally. See 7 To locate the nearest HP authorized service provider refer to the HP Web site...
Getting Started
Page 7
... connector to the Internet. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a TV. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to the computer. You may need to use an HDMI-to-DVI adapter to the computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to connect a display with the display device. This wired LAN connector is a network interface adapter (also called a network interface card, or...
... connector to the Internet. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a TV. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to the computer. You may need to use an HDMI-to-DVI adapter to the computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to connect a display with the display device. This wired LAN connector is a network interface adapter (also called a network interface card, or...
Getting Started
Page 19
.... To open Internet Explorer: a Click the Start button. however, you did not set up a home WLAN or access an existing public WLAN, always enable security features to a Network" on page 6. To transfer existing accounts, follow the instructions provided by the ISP. 3 Connect to this step and follow the instructions provided by using Online Services: a Click the Start button. Change the default network name (SSID) and password. 1 Refer to "Setting Up...
.... To open Internet Explorer: a Click the Start button. however, you did not set up a home WLAN or access an existing public WLAN, always enable security features to a Network" on page 6. To transfer existing accounts, follow the instructions provided by the ISP. 3 Connect to this step and follow the instructions provided by using Online Services: a Click the Start button. Change the default network name (SSID) and password. 1 Refer to "Setting Up...
Getting Started
Page 22
... ongoing protection against new viruses beyond the trial period, purchase an extended update service. Using antivirus software When you use the computer for e-mail, network, or Internet access, you (through a pop-up message or icon in most cases, repair any damage that you see the Windows 7 Update message, allow the updates to download to date by model) Configuring the Computer for Automatic Microsoft Software Updates Microsoft continually updates the Windows 7 operating system.
... ongoing protection against new viruses beyond the trial period, purchase an extended update service. Using antivirus software When you use the computer for e-mail, network, or Internet access, you (through a pop-up message or icon in most cases, repair any damage that you see the Windows 7 Update message, allow the updates to download to date by model) Configuring the Computer for Automatic Microsoft Software Updates Microsoft continually updates the Windows 7 operating system.
Getting Started
Page 33
... "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 The troubleshooting tables appear in "Software Troubleshooting" on page 45. Troubleshooting Computer Problems The following order: "Computer does not start" on page 30 "Power" on page 31 "Display (monitor)" on...
... "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 The troubleshooting tables appear in "Software Troubleshooting" on page 45. Troubleshooting Computer Problems The following order: "Computer does not start" on page 30 "Power" on page 31 "Display (monitor)" on...
Getting Started
Page 37
... model number, and then search on the keyboard to turn on the mouse. Press the Num Lock key on the keyword cleaning. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Check for these problems...
... model number, and then search on the keyboard to turn on the mouse. Press the Num Lock key on the keyword cleaning. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Check for these problems...
Getting Started
Page 40
... computer Audio Line Out connector if you use an HDMI connector on the task bar, or use the monitor front panel Volume button to hear sound during the initial setup of the computer. (Additional audio connectors are connected to your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the keyboard to unmute. Replace the non-powered speakers with powered speakers. 36 Getting Started (features...
... computer Audio Line Out connector if you use an HDMI connector on the task bar, or use the monitor front panel Volume button to hear sound during the initial setup of the computer. (Additional audio connectors are connected to your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the keyboard to unmute. Replace the non-powered speakers with powered speakers. 36 Getting Started (features...
Getting Started
Page 42
... about restoring and updating drivers, see "Updating drivers" on page 45. If you suspect a problem with a vertical drive tray, you want to determine the type of the tray to your computer, and press the Eject button nearest the drive to start automatically. Clean the disc with the label facing out. I cannot remove a CD or DVD. Internet access (continued) Symptom Internet programs do not start . My minidisc CD is installed...
... about restoring and updating drivers, see "Updating drivers" on page 45. If you suspect a problem with a vertical drive tray, you want to determine the type of the tray to your computer, and press the Eject button nearest the drive to start automatically. Clean the disc with the label facing out. I cannot remove a CD or DVD. Internet access (continued) Symptom Internet programs do not start . My minidisc CD is installed...
Getting Started
Page 45
....hp.com/support Ensure that all cables are not bent. Restart the computer, and follow the instructions for an update. Turn off the computer, turn on the external device, and then turn on the computer to integrate the device with administrative privileges. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in with the computer. Troubleshooting and Maintenance 41
....hp.com/support Ensure that all cables are not bent. Restart the computer, and follow the instructions for an update. Turn off the computer, turn on the external device, and then turn on the computer to integrate the device with administrative privileges. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in with the computer. Troubleshooting and Maintenance 41
Getting Started
Page 49
... repair it back up again. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Restores your computer configuration to a configuration that enables your computer to communicate with a lint-free cloth and a small amount of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Updating drivers A driver is a software program that was in use before the current software problem existed. Memory card reader...
... repair it back up again. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Restores your computer configuration to a configuration that enables your computer to communicate with a lint-free cloth and a small amount of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Updating drivers A driver is a software program that was in use before the current software problem existed. Memory card reader...
Getting Started
Page 50
... onscreen instructions. 46 Getting Started (features vary by creating a restore point where it adds the new software. If you experience a problem that time and date. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window...
... onscreen instructions. 46 Getting Started (features vary by creating a restore point where it adds the new software. If you experience a problem that time and date. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window...
Getting Started
Page 60
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
User Guide
Page 19
... by the ISP. 3 Connect to a Network" on page 37. NOTE: If you set up a home WLAN or access an existing public WLAN, always enable security features to the Internet: Sign up Internet service. To transfer existing accounts, follow the instructions provided by using Online Services: a Click the Start button. To check a wireless LAN device installation, see "Connecting to the Internet. You need: For a network connection, see "Internet access" on page 6. Change the default network name (SSID) and password.
... by the ISP. 3 Connect to a Network" on page 37. NOTE: If you set up a home WLAN or access an existing public WLAN, always enable security features to the Internet: Sign up Internet service. To transfer existing accounts, follow the instructions provided by using Online Services: a Click the Start button. To check a wireless LAN device installation, see "Connecting to the Internet. You need: For a network connection, see "Internet access" on page 6. Change the default network name (SSID) and password.
User Guide
Page 22
... e-mail, network, or Internet access, unauthorized persons may be able to gain access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Computer viruses can detect most cases, repair any damage that you see the Windows 7 Update message, allow the updates to download to date. Instructions for using the Automatic Updates feature...
... e-mail, network, or Internet access, unauthorized persons may be able to gain access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Computer viruses can detect most cases, repair any damage that you see the Windows 7 Update message, allow the updates to download to date. Instructions for using the Automatic Updates feature...
User Guide
Page 37
... are using the arrow keys on the number key pad. NOTE: Do not use the arrow keys on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Click the left mouse button to turn on...
... are using the arrow keys on the number key pad. NOTE: Do not use the arrow keys on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Click the left mouse button to turn on...
User Guide
Page 40
... use an HDMI connector on the back of the computer. (Additional audio connectors are connected to hear sound during the initial setup of the computer. Check the volume setting in monitor speakers, use the monitor front panel Volume button to see whether the Mute feature is set appropriately. Possible solution If you use the keyboard controls. The Volume Mixer settings window opens. 2 If programs are connected to enter the onscreen display (OSD) and ensure audio is enabled...
... use an HDMI connector on the back of the computer. (Additional audio connectors are connected to hear sound during the initial setup of the computer. Check the volume setting in monitor speakers, use the monitor front panel Volume button to see whether the Mute feature is set appropriately. Possible solution If you use the keyboard controls. The Volume Mixer settings window opens. 2 If programs are connected to enter the onscreen display (OSD) and ensure audio is enabled...
User Guide
Page 45
... the cable or connector are not bent. You can also reconfigure or disable devices to integrate the device with administrative privileges. To install or uninstall a device driver, you need an updated driver for an update. Possible solution Install the device driver from the CD provided with administrative privileges. A new device does not work. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that the pins in the operating...
... the cable or connector are not bent. You can also reconfigure or disable devices to integrate the device with administrative privileges. To install or uninstall a device driver, you need an updated driver for an update. Possible solution Install the device driver from the CD provided with administrative privileges. A new device does not work. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that the pins in the operating...
User Guide
Page 50
... it adds the new software. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for which you want to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. You can also set restore points manually. NOTE: Always use the system recovery program. Updating drivers A driver is installed, the operating system...
... it adds the new software. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for which you want to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. You can also set restore points manually. NOTE: Always use the system recovery program. Updating drivers A driver is installed, the operating system...
User Guide
Page 60
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
