Maintenance and Service Guide
Page 100
...replace the top case, replace the motherboard. Reinsert any PC cards, press the reset button to turn notebook off, and reconnect power and try again. If power status light turns on but one SDRAM module and try external monitor. If monitor is installed. If OS starts from hard disk or floppy drive, replace CPU module, replace... motherboard. See the figure on page 1-24 and the table on AC or battery Check power source. AC adapter SDRAM module. If power status light and display turn notebook on. If monitor ...
...replace the top case, replace the motherboard. Reinsert any PC cards, press the reset button to turn notebook off, and reconnect power and try again. If power status light turns on but one SDRAM module and try external monitor. If monitor is installed. If OS starts from hard disk or floppy drive, replace CPU module, replace... motherboard. See the figure on page 1-24 and the table on AC or battery Check power source. AC adapter SDRAM module. If power status light and display turn notebook on. If monitor ...
Maintenance and Service Guide
Page 101
.... Make sure floppy disk is installed and connected correctly. Check for corrupt files on hard drive, use Recovery CDs to check default boot order. If notebook boots from CD in CD/DVD drive Sluggish startup or shutdown Error message such as "Invalid system disk" or "Auto IDE... hard disk. If available, try another battery. Use BIOS Setup to reinstall factory software onto hard drive, replace hard drive. Remove and reinstall hard drive. Symptom Does not boot on battery, but boots on AC Does not boot from floppy drive Does not boot from floppy drive, check for disk in floppy drive....
.... Make sure floppy disk is installed and connected correctly. Check for corrupt files on hard drive, use Recovery CDs to check default boot order. If notebook boots from CD in CD/DVD drive Sluggish startup or shutdown Error message such as "Invalid system disk" or "Auto IDE... hard disk. If available, try another battery. Use BIOS Setup to reinstall factory software onto hard drive, replace hard drive. Remove and reinstall hard drive. Symptom Does not boot on battery, but boots on AC Does not boot from floppy drive Does not boot from floppy drive, check for disk in floppy drive....
Maintenance and Service Guide
Page 105
... drive Particular CD or DVD not playing properly Cannot read any CD or DVD DVD movie stops playing Call Center: Suggestions Run virus scan program. This space is less than normal Disk's reported capacity is unavailable for other media. Press Play button. Test hard disk drive with soft cloth or replace as needed. Restart notebook...
... drive Particular CD or DVD not playing properly Cannot read any CD or DVD DVD movie stops playing Call Center: Suggestions Run virus scan program. This space is less than normal Disk's reported capacity is unavailable for other media. Press Play button. Test hard disk drive with soft cloth or replace as needed. Restart notebook...
Maintenance and Service Guide
Page 111
... Motherboard Repair Center: Comments Charge CMOS battery. Replace thermal pad if needed. Games and other programs that drive CPU usage toward 100% can hear this). Certain operations (such as indicated by hard drive light on front of continuous activity, check heat sink-see previous symptom. Restart notebook. Check for damage or proper fan operation. Press...
... Motherboard Repair Center: Comments Charge CMOS battery. Replace thermal pad if needed. Games and other programs that drive CPU usage toward 100% can hear this). Certain operations (such as indicated by hard drive light on front of continuous activity, check heat sink-see previous symptom. Restart notebook. Check for damage or proper fan operation. Press...
Service Manual
Page 141
... other SDRAM module and try again. Does not boot from floppy drive, reload hard drive, replace hard drive. Use BIOS Setup to check default boot order. Make sure CD is blank, replace switchboard PCA, replace motherboard. SDRAM module. Battery or contacts. If power status light and display turn notebook on , BIOS completes, but OS does not start from CD...
... other SDRAM module and try again. Does not boot from floppy drive, reload hard drive, replace hard drive. Use BIOS Setup to check default boot order. Make sure CD is blank, replace switchboard PCA, replace motherboard. SDRAM module. Battery or contacts. If power status light and display turn notebook on , BIOS completes, but OS does not start from CD...
Service Manual
Page 142
...boot order in disk's Properties sheet to reinstall factory software onto hard drive, replace hard drive. Hard drive. AC adapter. See page 5-1. Repair Center: Comments If notebook boots from floppy drive, check for disk in floppy drive. Password removal is installed or AC adapter connected. Power No ...power. Repair Center: Likely Causes Hard drive. Verify proper ownership, then follow removal procedure...
...boot order in disk's Properties sheet to reinstall factory software onto hard drive, replace hard drive. Hard drive. AC adapter. See page 5-1. Repair Center: Comments If notebook boots from floppy drive, check for disk in floppy drive. Password removal is installed or AC adapter connected. Power No ...power. Repair Center: Likely Causes Hard drive. Verify proper ownership, then follow removal procedure...
Service Manual
Page 145
... visible when display is turned on page 5-2. Hard disk Hard disk never spins. Remove and reinstall hard drive. Was notebook or drive dropped? Caused by closing display with pencil-sized object on noise source. Hard drive. Repair Center: Comments Check cable connections. Check...source. Check hard disk installation. Check for evidence of display. Check display cable connection. If drive case is installed properly, replace CPU module. Display cable connection. CPU module. Check display cable connections, replace display assembly. Erratic display. Hard disk makes ...
... visible when display is turned on page 5-2. Hard disk Hard disk never spins. Remove and reinstall hard drive. Was notebook or drive dropped? Caused by closing display with pencil-sized object on noise source. Hard drive. Repair Center: Comments Check cable connections. Check...source. Check hard disk installation. Check for evidence of display. Check display cable connection. If drive case is installed properly, replace CPU module. Display cable connection. CPU module. Check display cable connections, replace display assembly. Erratic display. Hard disk makes ...
Service Manual
Page 146
...hard disk drive with soft cloth or replace as needed. Check partitions using Tools tab in disk's Properties sheet. Floppy drive. Restart notebook. Movie may be paused. Disk's reported capacity is unavailable for other media. Back up files if possible, then use Recovery CDs to diagnostic software. Check hard..., dirt, or damage. Repair Center: Comments Make sure floppy drive is installed properly. Repair Center: Likely Causes Hard drive. DVD movie stops playing. Check hard disk using Control Panel, Administrative Tools, and Computer Management under Storage...
...hard disk drive with soft cloth or replace as needed. Check partitions using Tools tab in disk's Properties sheet. Floppy drive. Restart notebook. Movie may be paused. Disk's reported capacity is unavailable for other media. Back up files if possible, then use Recovery CDs to diagnostic software. Check hard..., dirt, or damage. Repair Center: Comments Make sure floppy drive is installed properly. Repair Center: Likely Causes Hard drive. DVD movie stops playing. Check hard disk using Control Panel, Administrative Tools, and Computer Management under Storage...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 41
... factory software and operating system on the drive as described in "Recovering the Factory Software," as shown on the next page. 1. Carefully pull the hard drive out of the notebook, remove the hard drive rubber screw plugs and retaining screws. 3. On the bottom of the notebook. Removing the Hard Disk Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Screw, M2...
... factory software and operating system on the drive as described in "Recovering the Factory Software," as shown on the next page. 1. Carefully pull the hard drive out of the notebook, remove the hard drive rubber screw plugs and retaining screws. 3. On the bottom of the notebook. Removing the Hard Disk Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Screw, M2...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 79
... Hard drive. Does not boot from hard disk or floppy drive, replace CPU module, replace motherboard. Make sure battery is installed. Use BIOS Setup to turn notebook on. CD/DVD drive. If you cannot isolate the cause of a problem, determine which replaceable ...modules are involved in the system function and what roles they play: see the figure on page 1-27 and the table on page 1-28. Check power source. Do not use the suggestions in CD/DVD drive. Reinsert any PC...
... Hard drive. Does not boot from hard disk or floppy drive, replace CPU module, replace motherboard. Make sure battery is installed. Use BIOS Setup to turn notebook on. CD/DVD drive. If you cannot isolate the cause of a problem, determine which replaceable ...modules are involved in the system function and what roles they play: see the figure on page 1-27 and the table on page 1-28. Check power source. Do not use the suggestions in CD/DVD drive. Reinsert any PC...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 80
...forgotten. Motherboard. Remove and reinstall hard drive. Hard drive. Power No power. Check boot order in floppy drive. Make sure charged battery is restricted to reinstall factory software onto hard drive, replace hard drive. Error message such as "...hard drive, use Recovery CDs to certain sites. User must call Technical Support and provide proof of ownership. Try another battery or AC adapter if available. Call Center: Suggestions Use Tools tab in disk's Properties sheet to optimize hard disk. Battery. Repair Center: Comments If notebook boots from floppy drive...
...forgotten. Motherboard. Remove and reinstall hard drive. Hard drive. Power No power. Check boot order in floppy drive. Make sure charged battery is restricted to reinstall factory software onto hard drive, replace hard drive. Error message such as "...hard drive, use Recovery CDs to certain sites. User must call Technical Support and provide proof of ownership. Try another battery or AC adapter if available. Call Center: Suggestions Use Tools tab in disk's Properties sheet to optimize hard disk. Battery. Repair Center: Comments If notebook boots from floppy drive...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 83
... Causes Make sure notebook is on screen. Display cable connection. Hard disk makes buzzing or whining noise. Check power source. Check connector. Motherboard. Display assembly. Adjust display brightness. See quality statement on another computer. Switchboard PCA. Switchboard PCA. Try display on page 5-2. Check hard disk installation. Hard drive. Check display cable connections, replace display assembly. Check...
... Causes Make sure notebook is on screen. Display cable connection. Hard disk makes buzzing or whining noise. Check power source. Check connector. Motherboard. Display assembly. Adjust display brightness. See quality statement on another computer. Switchboard PCA. Switchboard PCA. Try display on page 5-2. Check hard disk installation. Hard drive. Check display cable connections, replace display assembly. Check...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 84
...notebook. Press Play button. This space is installed and connected correctly. DVD movie stops playing. Disk capacity less than actual size Floppy drive General problems. Call Center: Suggestions Run virus scan program. Back up files if possible, then use Recovery CDs to reformat hard... Recovery CDs to reformat hard disk and reinstall factory software. Floppy drive. CD/DVD drive Particular CD or DVD not playing properly. Cannot read any CD or DVD. Test hard disk drive with soft cloth or replace as needed. Repair Center: Likely Causes Hard drive. Clean with e-Diagtools ...
...notebook. Press Play button. This space is installed and connected correctly. DVD movie stops playing. Disk capacity less than actual size Floppy drive General problems. Call Center: Suggestions Run virus scan program. Back up files if possible, then use Recovery CDs to reformat hard... Recovery CDs to reformat hard disk and reinstall factory software. Floppy drive. CD/DVD drive Particular CD or DVD not playing properly. Cannot read any CD or DVD. Test hard disk drive with soft cloth or replace as needed. Repair Center: Likely Causes Hard drive. Clean with e-Diagtools ...
Reference Guide
Page 68
...Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You will need a small Phillips screwdriver for this procedure. 1. Gently slide the new drive into the hard drive compartment. Reference Guide 61 Use a pointed tool to make sure the connector seats properly. 7. Reinstall the hard drive... screws and plugs. Unplug the AC adapter, if connected. 2. Turn the unit bottom side up. 4. Important 6. Gently pull the hard drive out of the notebook. Press firmly to remove the plugs from...
...Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You will need a small Phillips screwdriver for this procedure. 1. Gently slide the new drive into the hard drive compartment. Reference Guide 61 Use a pointed tool to make sure the connector seats properly. 7. Reinstall the hard drive... screws and plugs. Unplug the AC adapter, if connected. 2. Turn the unit bottom side up. 4. Important 6. Gently pull the hard drive out of the notebook. Press firmly to remove the plugs from...
Reference Guide
Page 69
... connector attachment back onto the pins on evenly without bending the connector pins. 3. Work alternately at one end. Add-On Devices Replacing the Hard Disk Drive To replace the hard disk drive holder If you are installing a new hard drive that does not have a holder, you can remove the holder parts from the sides of the holder and...
... connector attachment back onto the pins on evenly without bending the connector pins. 3. Work alternately at one end. Add-On Devices Replacing the Hard Disk Drive To replace the hard disk drive holder If you are installing a new hard drive that does not have a holder, you can remove the holder parts from the sides of the holder and...
Reference Guide
Page 94
...screen. To replace a damaged QuickRestore System Recovery CD If you to contact a support technician or authorized dealer, reseller, or service provider. 88 Reference Guide Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software Your notebook includes two features...you to install individual software applications or to restore the entire contents of your hard drive: • QuickRestore System Recovery CD, included with the notebook, allows you to restore your hard drive to the factory image. • Application Recovery utility allows you lose or...
...screen. To replace a damaged QuickRestore System Recovery CD If you to contact a support technician or authorized dealer, reseller, or service provider. 88 Reference Guide Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software Your notebook includes two features...you to install individual software applications or to restore the entire contents of your hard drive: • QuickRestore System Recovery CD, included with the notebook, allows you to restore your hard drive to the factory image. • Application Recovery utility allows you lose or...
Reference Guide
Page 116
..., 52 extending life, 28 external, 51 memory, 85 port, 3, 6 secondary, 51 troubleshooting, 68 docking port, 4, 7 docking to port replicator, 54 drive lock, 26 drives hard drive holder, 62 hard drive lock, 26 replacing hard disk, 61 DVD drive location, 2, 5 playing movies, 23 setting region code, 23 troubleshooting, 67 encryption, 39 ergonomics, 10 Exit menu (BIOS), 86 extended memory, 85...
..., 52 extending life, 28 external, 51 memory, 85 port, 3, 6 secondary, 51 troubleshooting, 68 docking port, 4, 7 docking to port replicator, 54 drive lock, 26 drives hard drive holder, 62 hard drive lock, 26 replacing hard disk, 61 DVD drive location, 2, 5 playing movies, 23 setting region code, 23 troubleshooting, 67 encryption, 39 ergonomics, 10 Exit menu (BIOS), 86 extended memory, 85...
Reference Guide
Page 117
...53 safety, 99 troubleshooting, 70 inserting CD, 22 DVD, 22 PC Card, 48, 49 installing battery, 10 hard disk drive, 61 hard drive holder, 62 RAM, 57 Internet Service Provider, 36 Kensington lock, ... 98 lights LAN port, 38 status, 2, 5 LPT1 port, 3, 6 Main menu (BIOS), 85 maintenance notebook configuration, 84 memory adding, 57 extended, 85 PC2100 DDR-266, 73 removing, 59 troubleshooting, 73 video, 85..., 53 troubleshooting, 79 protection files, 26 hard drive lock, 26 Kensington lock, 25, 55 Norton AntiVirus, 25 PS/2 port, 2, 6 QuickRestore System Recovery CD replacing, 88 RAM adding, 57 location, 4,...
...53 safety, 99 troubleshooting, 70 inserting CD, 22 DVD, 22 PC Card, 48, 49 installing battery, 10 hard disk drive, 61 hard drive holder, 62 RAM, 57 Internet Service Provider, 36 Kensington lock, ... 98 lights LAN port, 38 status, 2, 5 LPT1 port, 3, 6 Main menu (BIOS), 85 maintenance notebook configuration, 84 memory adding, 57 extended, 85 PC2100 DDR-266, 73 removing, 59 troubleshooting, 73 video, 85..., 53 troubleshooting, 79 protection files, 26 hard drive lock, 26 Kensington lock, 25, 55 Norton AntiVirus, 25 PS/2 port, 2, 6 QuickRestore System Recovery CD replacing, 88 RAM adding, 57 location, 4,...
Startup Guide Compaq Notebook Series
Page 9
Replacing the Hard Drive 61 To replace the hard drive 61 To replace the hard drive holder 62 To prepare a new hard drive 63 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 69 Infrared problems 70 Keyboard and pointing device problems 70 Local area network (LAN) problems...
Replacing the Hard Drive 61 To replace the hard drive 61 To replace the hard drive holder 62 To prepare a new hard drive 63 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 69 Infrared problems 70 Keyboard and pointing device problems 70 Local area network (LAN) problems...
Startup Guide Compaq Notebook Series
Page 69
Gently pull the hard drive out of the notebook. Important 6. If you are installing a new hard drive, you should create a Utility partition on the drive before loading any software. Use a pointed tool to make sure the connector seats properly. 7. Press firmly ...two screw holes, then remove the two screws. 5. Reference Guide 61 Remove the battery. 3. Reinstall the hard drive screws and plugs. Replacing the Hard Drive Add-On Devices Replacing the Hard Drive To replace the hard drive You will need a small Phillips screwdriver for this procedure. 1. Turn the unit bottom side up. 4....
Gently pull the hard drive out of the notebook. Important 6. If you are installing a new hard drive, you should create a Utility partition on the drive before loading any software. Use a pointed tool to make sure the connector seats properly. 7. Press firmly ...two screw holes, then remove the two screws. 5. Reference Guide 61 Remove the battery. 3. Reinstall the hard drive screws and plugs. Replacing the Hard Drive Add-On Devices Replacing the Hard Drive To replace the hard drive You will need a small Phillips screwdriver for this procedure. 1. Turn the unit bottom side up. 4....