Troubleshooting Guide
Page 4
... Resetting the CMOS B-3 Using the CMOS Button B-3 Using Computer Setup to Reset CMOS B-5 C Drive Protection System (DPS) Introducing the Drive Protection System C-1 Accessing DPS Through Compaq Diagnostics for Windows C-2 Accessing DPS Through Computer Setup C-3 D Setting up Analog/Digital Audio Output Microsoft Windows 98 and Microsoft Windows 2000 D-1 Microsoft Windows NT 4.0 D-2 Microsoft...
... Resetting the CMOS B-3 Using the CMOS Button B-3 Using Computer Setup to Reset CMOS B-5 C Drive Protection System (DPS) Introducing the Drive Protection System C-1 Accessing DPS Through Compaq Diagnostics for Windows C-2 Accessing DPS Through Computer Setup C-3 D Setting up Analog/Digital Audio Output Microsoft Windows 98 and Microsoft Windows 2000 D-1 Microsoft Windows NT 4.0 D-2 Microsoft...
Troubleshooting Guide
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...Troubleshooting Without Diagnostics Helpful Hints If you have been installed. You must be operating correctly. ■ Check all the needed device drivers have installed an operating system other monitor connector is disabled and if the monitor is connected into this port, the monitor will ...The other than the factory-installed operating system, check to the system board. For example, if you are using a printer, you need a driver for loose connections or incorrect connections. ■ Reconfigure your system has an AGP card installed (on your system. ■ If your computer ...
...Troubleshooting Without Diagnostics Helpful Hints If you have been installed. You must be operating correctly. ■ Check all the needed device drivers have installed an operating system other monitor connector is disabled and if the monitor is connected into this port, the monitor will ...The other than the factory-installed operating system, check to the system board. For example, if you are using a printer, you need a driver for loose connections or incorrect connections. ■ Reconfigure your system has an AGP card installed (on your system. ■ If your computer ...
Troubleshooting Guide
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... Lock using the arrow keys on . Make sure the processor heatsink is established. The Num Lock light should not be on the keypad. Cause Network driver is loaded and no network connection is installed properly. Troubleshooting Guide 2-5 Make sure the airflow to use Computer Setup or Microsoft Windows Device Manager to...
... Lock using the arrow keys on . Make sure the processor heatsink is established. The Num Lock light should not be on the keypad. Cause Network driver is loaded and no network connection is installed properly. Troubleshooting Guide 2-5 Make sure the airflow to use Computer Setup or Microsoft Windows Device Manager to...
Troubleshooting Guide
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.... Click Start > Programs > Accessories > System Tools > ScanDisk. The system may not have automatically recognized a newly installed device. If it is listed, the probable cause is a driver problem. In Windows 98, run ScanDisk. Either the directory structure is bad or there is listed within Computer Setup. Check cable connections. If system still...
.... Click Start > Programs > Accessories > System Tools > ScanDisk. The system may not have automatically recognized a newly installed device. If it is listed, the probable cause is a driver problem. In Windows 98, run ScanDisk. Either the directory structure is bad or there is listed within Computer Setup. Check cable connections. If system still...
Troubleshooting Guide
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... is not enough ventilation space for proper airflow. Leave at least 3 inches (7.6 cm) of displaying requested resolution. Troubleshooting Guide 2-17 Solution Install the video drivers on top of the monitor obstructing the air flow. Cause If the graphics controller was upgraded, the correct graphics... drivers may have a screen blanking utility installed or energy saver features are not interfering with each other's electromagnetic field by moving them apart. 3. Monitor is ...
... is not enough ventilation space for proper airflow. Leave at least 3 inches (7.6 cm) of displaying requested resolution. Troubleshooting Guide 2-17 Solution Install the video drivers on top of the monitor obstructing the air flow. Cause If the graphics controller was upgraded, the correct graphics... drivers may have a screen blanking utility installed or energy saver features are not interfering with each other's electromagnetic field by moving them apart. 3. Monitor is ...
Troubleshooting Guide
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...the printer. The cables may not be connected properly. Install the correct printer driver for your application. 2. The cables may not be connected properly. Install the correct printer driver for your application are on and online. Reconnect all cables and check the ...the documentation that came with your application is empty. Printer will not print. The correct printer drivers for one minute, then turn on. If printer works, reload printer driver. Printer prints garbled information. The printer may be overloaded. Reconnect all cables. Solution Turn the ...
...the printer. The cables may not be connected properly. Install the correct printer driver for your application. 2. The cables may not be connected properly. Install the correct printer driver for your application are on and online. Reconnect all cables and check the ...the documentation that came with your application is empty. Printer will not print. The correct printer drivers for one minute, then turn on. If printer works, reload printer driver. Printer prints garbled information. The printer may be overloaded. Reconnect all cables. Solution Turn the ...
Troubleshooting Guide
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... controller documentation for proper connection. link LED does not apply to verify that device is supposed to enable Remote Wakeup. Network driver does not detect network controller. Solution Use an RJ-45 network connection. Solving Network Problems Problem Remote Wakeup feature is not...not properly loaded. See the Desktop Management Guide. Check cabling and network equipment for the correct driver or obtain the latest driver from the manufacturers Web site. Network driver is detected. See the Network Communications Guide. No solution; These guidelines do not discuss the ...
... controller documentation for proper connection. link LED does not apply to verify that device is supposed to enable Remote Wakeup. Network driver does not detect network controller. Solution Use an RJ-45 network connection. Solving Network Problems Problem Remote Wakeup feature is not...not properly loaded. See the Desktop Management Guide. Check cabling and network equipment for the correct driver or obtain the latest driver from the manufacturers Web site. Network driver is detected. See the Network Communications Guide. No solution; These guidelines do not discuss the ...
Troubleshooting Guide
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... and that the cable and device at the other end are not loaded, or driver parameters do not match current configuration. Ensure that the other end of the network controller. Contact your Compaq authorized service provider. Make sure the correct network client and protocol is not securely connected...cable or a device at the other end of the cable. The network controller is a problem with the network. Make sure the network drivers are loaded and that the cable is not configured for the board. Select the Network icon in the Control Panel and configure the network...
... and that the cable and device at the other end are not loaded, or driver parameters do not match current configuration. Ensure that the other end of the network controller. Contact your Compaq authorized service provider. Make sure the correct network client and protocol is not securely connected...cable or a device at the other end of the cable. The network controller is a problem with the network. Make sure the network drivers are loaded and that the cable is not configured for the board. Select the Network icon in the Control Panel and configure the network...
Troubleshooting Guide
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... cable is securely attached to the network connector and that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Contact your Compaq authorized service provider. Troubleshooting Without Diagnostics Solving Network Problems (Continued... to boot from another device. Reinstall the network drivers, using the Compaq Restore CD. Reinstall the network drivers, using the Compaq Restore CD. The files containing the network drivers are corrupted. Contact your Compaq authorized service provider. 2-28 Troubleshooting Guide
... cable is securely attached to the network connector and that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Contact your Compaq authorized service provider. Troubleshooting Without Diagnostics Solving Network Problems (Continued... to boot from another device. Reinstall the network drivers, using the Compaq Restore CD. Reinstall the network drivers, using the Compaq Restore CD. The files containing the network drivers are corrupted. Contact your Compaq authorized service provider. 2-28 Troubleshooting Guide
Troubleshooting Guide
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... not installed on your Compaq system, visit the Compaq Web site at www.compaq.com/support For information on installing SCSI drivers, see the common causes and solutions listed in the following table. To boot a SCSI drive, set correctly. Hard drive boot has ... in Setup's Storage > Controller Order menu. Troubleshooting Without Diagnostics Solving SCSI Problems If you encounter SCSI device problems, see Appendix E, "Installing SCSI Drivers for your system first, then install Windows NT. Cause A UATA drive is attached, the IDE controller is enabled, and the Integrated IDE controller ...
... not installed on your Compaq system, visit the Compaq Web site at www.compaq.com/support For information on installing SCSI drivers, see the common causes and solutions listed in the following table. To boot a SCSI drive, set correctly. Hard drive boot has ... in Setup's Storage > Controller Order menu. Troubleshooting Without Diagnostics Solving SCSI Problems If you encounter SCSI device problems, see Appendix E, "Installing SCSI Drivers for your system first, then install Windows NT. Cause A UATA drive is attached, the IDE controller is enabled, and the Integrated IDE controller ...
Troubleshooting Guide
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... insert a thin metal rod into the emergency eject hole and push firmly. Drive is not installed. CD-ROM or DVD devices are not detected or driver is fully extended, then remove the disc. Cannot eject compact disc (tray-load unit). Re-insert the CD with the optional device. Movie will not...
... insert a thin metal rod into the emergency eject hole and push firmly. Drive is not installed. CD-ROM or DVD devices are not detected or driver is fully extended, then remove the disc. Cannot eject compact disc (tray-load unit). Re-insert the CD with the optional device. Movie will not...
Troubleshooting Guide
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... Guide Clean CD or DVD with a CD cleaning kit, available from most computer stores. 1. Restart your computer and let Windows detect the CD or DVD driver. 1. Verify that you are using a slower speed when recording. 2. Solution Wait at least 30 seconds to remove or uninstall the device in question. 2. If the...
... Guide Clean CD or DVD with a CD cleaning kit, available from most computer stores. 1. Restart your computer and let Windows detect the CD or DVD driver. 1. Verify that you are using a slower speed when recording. 2. Solution Wait at least 30 seconds to remove or uninstall the device in question. 2. If the...
Troubleshooting Guide
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... not installed on a SCSI hard drive. Troubleshooting Guide 2-35 Solution Install the SCSI drivers on your Compaq system, visit the Compaq Web site at www.compaq.com/support For information on installing SCSI drivers, see the applicable solutions listed in the following : ■ The application was not installed or configured correctly. ■ There is insufficient...
... not installed on a SCSI hard drive. Troubleshooting Guide 2-35 Solution Install the SCSI drivers on your Compaq system, visit the Compaq Web site at www.compaq.com/support For information on installing SCSI drivers, see the applicable solutions listed in the following : ■ The application was not installed or configured correctly. ■ There is insufficient...
Troubleshooting Guide
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... Properties panel. 2. Click Start > Control Panel and then double-click the Sounds, Speech, and Audio Devices icon. 2. Highlight the appropriate audio device. 4. Highlight the appropriate driver by clicking it . 4. Click OK to expand it . 5. Close the Multimedia Properties panel. 9. Click the "+" next to the "Audio Devices" to open the Properties panel...
... Properties panel. 2. Click Start > Control Panel and then double-click the Sounds, Speech, and Audio Devices icon. 2. Highlight the appropriate audio device. 4. Highlight the appropriate driver by clicking it . 4. Click OK to expand it . 5. Close the Multimedia Properties panel. 9. Click the "+" next to the "Audio Devices" to open the Properties panel...
Troubleshooting Guide
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... NT Workstation CD or directly from the Compaq Restore CD. On a secondary system: 1. E Installing SCSI Drivers for your specific SCSI controller. Under Storage, choose Family Manager Set Drivers for Windows NT Installation The information in this appendix applies to Evo Workstations only. ✎ The following Compaq Web site: www.compaq.com/support/files/workstations/us/index...
... NT Workstation CD or directly from the Compaq Restore CD. On a secondary system: 1. E Installing SCSI Drivers for your specific SCSI controller. Under Storage, choose Family Manager Set Drivers for Windows NT Installation The information in this appendix applies to Evo Workstations only. ✎ The following Compaq Web site: www.compaq.com/support/files/workstations/us/index...
Troubleshooting Guide
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... your SCSI controller. 5. When prompted, select your computer's hardware configuration" display, press the F6 key. After the drivers are installed, install Windows NT on your SCSI hard drive. Press the Enter key to specify an additional device. 4....compaq.com/support/workstations Click on your workstation model, then look for a Customer Advisory related to the issue. Insert the diskette containing the drivers. Choose Other from the list to continue the installation. Place the OS CD in the CD-ROM drive and boot the system. 2. E-2 Troubleshooting Guide Installing SCSI Drivers...
... your SCSI controller. 5. When prompted, select your computer's hardware configuration" display, press the F6 key. After the drivers are installed, install Windows NT on your SCSI hard drive. Press the Enter key to specify an additional device. 4....compaq.com/support/workstations Click on your workstation model, then look for a Customer Advisory related to the issue. Insert the diskette containing the drivers. Choose Other from the list to continue the installation. Place the OS CD in the CD-ROM drive and boot the system. 2. E-2 Troubleshooting Guide Installing SCSI Drivers...
Troubleshooting Guide
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...button B-1 using B-3 Compaq Configuratoin Record Utility overview 1-7 running 1-7 Compaq Customer Support 2-36 Compaq Drive Protection System (DPS) C-1 Compaq Remote Diagnostics Enabling ...Agent 1-8 computer pauses 2-5 won't power on 2-6 computer cover A-8 Index customer support 2-36 D date and time display 2-4 Diagnostics for Windows installing 1-3 Menu Bar 1-2 overview 1-1 running tests 1-5 ToolBar 1-2 disk controller failure A-11 DPS accessing C-2 DPS (Drive Protection System) C-1 driver...
...button B-1 using B-3 Compaq Configuratoin Record Utility overview 1-7 running 1-7 Compaq Customer Support 2-36 Compaq Drive Protection System (DPS) C-1 Compaq Remote Diagnostics Enabling ...Agent 1-8 computer pauses 2-5 won't power on 2-6 computer cover A-8 Index customer support 2-36 D date and time display 2-4 Diagnostics for Windows installing 1-3 Menu Bar 1-2 overview 1-1 running tests 1-5 ToolBar 1-2 disk controller failure A-11 DPS accessing C-2 DPS (Drive Protection System) C-1 driver...
Troubleshooting Guide
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S SCSI device problems 2-32 SCSI drivers installing E-1 security password B-1 serial port A-9 setup password B-1 SMART Hard Drive A-10 software protecting 1-10 restoring 1-10 software problems 2-35 System Board A-2 T temperature alert A-11 Time & Date A-3 Index Troubleshooting Guide Index-3
S SCSI device problems 2-32 SCSI drivers installing E-1 security password B-1 serial port A-9 setup password B-1 SMART Hard Drive A-10 software protecting 1-10 restoring 1-10 software problems 2-35 System Board A-2 T temperature alert A-11 Time & Date A-3 Index Troubleshooting Guide Index-3