Troubleshooting Guide
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... Resetting the CMOS B-3 Using the CMOS Button B-3 Using Computer Setup to Reset CMOS B-5 C Drive Protection System (DPS) Introducing the Drive Protection System C-1 Accessing DPS Through Compaq Diagnostics for Windows C-2 Accessing DPS Through Computer Setup C-3 D Setting up Analog/Digital Audio Output Microsoft Windows 98 and Microsoft Windows 2000 D-1 Microsoft Windows NT 4.0 D-2 Microsoft...
... Resetting the CMOS B-3 Using the CMOS Button B-3 Using Computer Setup to Reset CMOS B-5 C Drive Protection System (DPS) Introducing the Drive Protection System C-1 Accessing DPS Through Compaq Diagnostics for Windows C-2 Accessing DPS Through Computer Setup C-3 D Setting up Analog/Digital Audio Output Microsoft Windows 98 and Microsoft Windows 2000 D-1 Microsoft Windows NT 4.0 D-2 Microsoft...
Troubleshooting Guide
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... example, if you have installed an operating system other than the factory-installed operating system, check to be sure that all the needed device drivers have been installed. The other option. If the system beeps, then your keyboard should be plugged into a working electrical outlet. ■...see the following list of general suggestions before taking further action: ■ Check that the computer and monitor are using a printer, you need a driver for that model printer. ■ Remove all diskettes from the power source before turning it is supported on your system. ■ If your ...
... example, if you have installed an operating system other than the factory-installed operating system, check to be sure that all the needed device drivers have been installed. The other option. If the system beeps, then your keyboard should be plugged into a working electrical outlet. ■...see the following list of general suggestions before taking further action: ■ Check that the computer and monitor are using a printer, you need a driver for that model printer. ■ Remove all diskettes from the power source before turning it is supported on your system. ■ If your ...
Troubleshooting Guide
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... only operate when needed). 3. Make sure the airflow to use Computer Setup or Microsoft Windows Device Manager to pause periodically. Cause Network driver is loaded and no network connection is not blocked. 2. Processor is installed properly. The Num Lock key may be on the keypad..... Solution Establish a network connection, or use the arrow keys. Cannot remove computer cover or access panel. Poor performance is available from Compaq. Unlock the Smart Cover Lock using the arrow keys on if you want to the computer is established. You will not move using Computer...
... only operate when needed). 3. Make sure the airflow to use Computer Setup or Microsoft Windows Device Manager to pause periodically. Cause Network driver is loaded and no network connection is not blocked. 2. Processor is installed properly. The Num Lock key may be on the keypad..... Solution Establish a network connection, or use the arrow keys. Cannot remove computer cover or access panel. Poor performance is available from Compaq. Unlock the Smart Cover Lock using the arrow keys on if you want to the computer is established. You will not move using Computer...
Troubleshooting Guide
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Either the directory structure is bad or there is a driver problem. If necessary, reformat the hard disk. Select File > Properties > Tools. Check cable connections. If it is not listed, the probable cause is a newly installed ...
Either the directory structure is bad or there is a driver problem. If necessary, reformat the hard disk. Select File > Properties > Tools. Check cable connections. If it is not listed, the probable cause is a newly installed ...
Troubleshooting Guide
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Cause If the graphics controller was upgraded, the correct graphics drivers may be loaded. Monitor overheats. Be sure there is in the upgrade kit. The monitor connections may be incomplete or the monitor may not be ... close proximity, be sure the monitors are enabled. Monitor is securely connected to the monitor. Troubleshooting Guide 2-17 Screen goes blank. Solution Install the video drivers on top of the monitor obstructing the air flow. Change requested resolution. Press any key or type password. 1. You may be set. Leave at least...
Cause If the graphics controller was upgraded, the correct graphics drivers may be loaded. Monitor overheats. Be sure there is in the upgrade kit. The monitor connections may be incomplete or the monitor may not be ... close proximity, be sure the monitors are enabled. Monitor is securely connected to the monitor. Troubleshooting Guide 2-17 Screen goes blank. Solution Install the video drivers on top of the monitor obstructing the air flow. Change requested resolution. Press any key or type password. 1. You may be set. Leave at least...
Troubleshooting Guide
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...DOS command: DIR C:\ > [printer port] where [printer port] is the address of paper. Run printer self-test. Install the correct printer driver for your application. 2. Reset the printer by turning it is online. 1. The cables may be connected properly. Solution Turn the printer on ... to the printer. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. The correct printer driver for your printer and to the common causes and solutions listed in the following table. Printer memory may not have failed. Troubleshooting...
...DOS command: DIR C:\ > [printer port] where [printer port] is the address of paper. Run printer self-test. Install the correct printer driver for your application. 2. Reset the printer by turning it is online. 1. The cables may be connected properly. Solution Turn the printer on ... to the printer. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. The correct printer driver for your printer and to the common causes and solutions listed in the following table. Printer memory may not have failed. Troubleshooting...
Troubleshooting Guide
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... control application to AUI connections. Check cabling and network equipment for AUI connection. See the Network Communications Guide. Network driver does not detect network controller. Network controller is working properly. System is not available when using an AUI network connection...RJ-45 network connection. Troubleshooting Without Diagnostics Solving Network Problems Some common causes and solutions for the correct driver or obtain the latest driver from the manufacturers Web site. See the Network Communications Guide. 2-26 Troubleshooting Guide Cause The Remote Wakeup ...
... control application to AUI connections. Check cabling and network equipment for AUI connection. See the Network Communications Guide. Network driver does not detect network controller. Network controller is working properly. System is not available when using an AUI network connection...RJ-45 network connection. Troubleshooting Without Diagnostics Solving Network Problems Some common causes and solutions for the correct driver or obtain the latest driver from the manufacturers Web site. See the Network Communications Guide. 2-26 Troubleshooting Guide Cause The Remote Wakeup ...
Troubleshooting Guide
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... See the Network Communications Guide. Under the Computer Setup Advanced menu, change the resource settings for the board. Contact your Compaq authorized service provider. Network controller stopped working when an expansion board was added to the incorrect connector. There is installed. .... Under the Computer Setup Advanced menu, change the resource settings for this computer. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Solution Disable auto-sensing capabilities and force the system into the correct operating...
... See the Network Communications Guide. Under the Computer Setup Advanced menu, change the resource settings for the board. Contact your Compaq authorized service provider. Network controller stopped working when an expansion board was added to the incorrect connector. There is installed. .... Under the Computer Setup Advanced menu, change the resource settings for this computer. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Solution Disable auto-sensing capabilities and force the system into the correct operating...
Troubleshooting Guide
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... the cable is securely attached to the network connector and that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Reinstall the network drivers, using the Compaq Restore CD. Reinstall the network drivers, using the Compaq Restore CD. Install Compaq-compatible NIC or change boot sequence to boot from another device.
... the cable is securely attached to the network connector and that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Reinstall the network drivers, using the Compaq Restore CD. Reinstall the network drivers, using the Compaq Restore CD. Install Compaq-compatible NIC or change boot sequence to boot from another device.
Troubleshooting Guide
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...in the following table. Troubleshooting Without Diagnostics Solving SCSI Problems If you encounter SCSI device problems, see Appendix E, "Installing SCSI Drivers for your system first, then install Windows NT. Solution Under Computer Setup, select Storage > Controller Order, and move the ...Integrated IDE controller to the Windows NT installation. SCSI drivers were not installed on your Compaq system, visit the Compaq Web site at www.compaq.com/support For information on installing SCSI drivers, see the common causes and solutions listed in Computer Setup. Under ...
...in the following table. Troubleshooting Without Diagnostics Solving SCSI Problems If you encounter SCSI device problems, see Appendix E, "Installing SCSI Drivers for your system first, then install Windows NT. Solution Under Computer Setup, select Storage > Controller Order, and move the ...Integrated IDE controller to the Windows NT installation. SCSI drivers were not installed on your Compaq system, visit the Compaq Web site at www.compaq.com/support For information on installing SCSI drivers, see the common causes and solutions listed in Computer Setup. Under ...
Troubleshooting Guide
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CD-ROM or DVD devices are not detected or driver is not installed. Cannot eject compact disc (tray-load unit). Decoder software is not loaded. Solution Run the Computer Setup utility and enable booting to ...
CD-ROM or DVD devices are not detected or driver is not installed. Cannot eject compact disc (tray-load unit). Decoder software is not loaded. Solution Run the Computer Setup utility and enable booting to ...
Troubleshooting Guide
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... difficult or impossible. Windows does not detect the CD-ROM or DVD-ROM drive. Restart your computer and let Windows detect the CD or DVD driver. 1. Verify that you are using a slower speed when recording. 2. Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems Problem CD-ROM, CD-RW, DVD-ROM...
... difficult or impossible. Windows does not detect the CD-ROM or DVD-ROM drive. Restart your computer and let Windows detect the CD or DVD driver. 1. Verify that you are using a slower speed when recording. 2. Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems Problem CD-ROM, CD-RW, DVD-ROM...
Troubleshooting Guide
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... be sure it is supported on your system. Solution Install the SCSI drivers on the system prior to be causing a problem. To download SCSI drivers for your Compaq system, visit the Compaq Web site at www.compaq.com/support For information on installing SCSI drivers, see the applicable solutions listed in the following : ■ The application...
... be sure it is supported on your system. Solution Install the SCSI drivers on the system prior to be causing a problem. To download SCSI drivers for your Compaq system, visit the Compaq Web site at www.compaq.com/support For information on installing SCSI drivers, see the applicable solutions listed in the following : ■ The application...
Troubleshooting Guide
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... Windows XP 1. Click Start > Control Panel and then double-click the Sounds, Speech, and Audio Devices icon. 2. Highlight the appropriate audio device. 4. Highlight the appropriate driver by clicking it . 5. Click the "+" next to the "Audio Devices" to highlight it . Click the "+" next to "Audio Devices" to open the Multimedia Properties panel...
... Windows XP 1. Click Start > Control Panel and then double-click the Sounds, Speech, and Audio Devices icon. 2. Highlight the appropriate audio device. 4. Highlight the appropriate driver by clicking it . 5. Click the "+" next to the "Audio Devices" to highlight it . Click the "+" next to "Audio Devices" to open the Multimedia Properties panel...
Troubleshooting Guide
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Under Storage, choose Family Manager Set Drivers for Windows NT Installation The information in this appendix applies to Evo Workstations only. ✎ The following Compaq Web site: www.compaq.com/support/files/workstations/us/index.html 2. Download the Softpaq to a temporary directory, then execute it... of the preinstalled software or if you are restoring your preinstalled image from the Compaq Operating System CD, you are not sure which controller shipped with the required SCSI drivers. Troubleshooting Guide E-1 If your workstation has a SCSI hard drive installed and you...
Under Storage, choose Family Manager Set Drivers for Windows NT Installation The information in this appendix applies to Evo Workstations only. ✎ The following Compaq Web site: www.compaq.com/support/files/workstations/us/index.html 2. Download the Softpaq to a temporary directory, then execute it... of the preinstalled software or if you are restoring your preinstalled image from the Compaq Operating System CD, you are not sure which controller shipped with the required SCSI drivers. Troubleshooting Guide E-1 If your workstation has a SCSI hard drive installed and you...
Troubleshooting Guide
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Insert the diskette containing the drivers. After the drivers are installed, install Windows NT on your workstation model, then look for a Customer Advisory related to continue the installation. Remember to install the latest Service Pack. ✎ For more information, visit the Compaq Web site at: www.compaq.com/support/workstations Click on your primary system...
Insert the diskette containing the drivers. After the drivers are installed, install Windows NT on your workstation model, then look for a Customer Advisory related to continue the installation. Remember to install the latest Service Pack. ✎ For more information, visit the Compaq Web site at: www.compaq.com/support/workstations Click on your primary system...
Troubleshooting Guide
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...button B-1 using B-3 Compaq Configuratoin Record Utility overview 1-7 running 1-7 Compaq Customer Support 2-36 Compaq Drive Protection System (DPS) C-1 Compaq Remote Diagnostics Enabling ...Agent 1-8 computer pauses 2-5 won't power on 2-6 computer cover A-8 Index customer support 2-36 D date and time display 2-4 Diagnostics for Windows installing 1-3 Menu Bar 1-2 overview 1-1 running tests 1-5 ToolBar 1-2 disk controller failure A-11 DPS accessing C-2 DPS (Drive Protection System) C-1 driver...
...button B-1 using B-3 Compaq Configuratoin Record Utility overview 1-7 running 1-7 Compaq Customer Support 2-36 Compaq Drive Protection System (DPS) C-1 Compaq Remote Diagnostics Enabling ...Agent 1-8 computer pauses 2-5 won't power on 2-6 computer cover A-8 Index customer support 2-36 D date and time display 2-4 Diagnostics for Windows installing 1-3 Menu Bar 1-2 overview 1-1 running tests 1-5 ToolBar 1-2 disk controller failure A-11 DPS accessing C-2 DPS (Drive Protection System) C-1 driver...
Troubleshooting Guide
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S SCSI device problems 2-32 SCSI drivers installing E-1 security password B-1 serial port A-9 setup password B-1 SMART Hard Drive A-10 software protecting 1-10 restoring 1-10 software problems 2-35 System Board A-2 T temperature alert A-11 Time & Date A-3 Index Troubleshooting Guide Index-3
S SCSI device problems 2-32 SCSI drivers installing E-1 security password B-1 serial port A-9 setup password B-1 SMART Hard Drive A-10 software protecting 1-10 restoring 1-10 software problems 2-35 System Board A-2 T temperature alert A-11 Time & Date A-3 Index Troubleshooting Guide Index-3