Administration Guide
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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15498-01
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15498-01
Administration Guide
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...occur in a commercial environment. The use the equipment may be limited by the Cisco equipment or one side or the other company. (0805R) Cisco Unified IP Phone 7960G/7940G Administration Guide for a Class A digital device, pursuant to radio communications. In... To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing,...
...occur in a commercial environment. The use the equipment may be limited by the Cisco equipment or one side or the other company. (0805R) Cisco Unified IP Phone 7960G/7940G Administration Guide for a Class A digital device, pursuant to radio communications. In... To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing,...
Administration Guide
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... the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager 1-13 Installing Cisco Unified IP Phones 1-16 Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G 1-16 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified...
... the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager 1-13 Installing Cisco Unified IP Phones 1-16 Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G 1-16 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified...
Administration Guide
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... 3-4 Disabling a Headset 3-4 Using External Devices with Your Cisco Unified IP Phone 3-4 Installing the Cisco Unified IP Phone 3-5 Attaching the Cisco Unified IP Phone Expansion Module 7914 3-7 Adjusting the Placement of the Cisco Unified IP Phone 3-8 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-8 Mounting the Phone to the Wall 3-8 Verifying the Phone Startup Process 3-9 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) vi OL-15498-01
... 3-4 Disabling a Headset 3-4 Using External Devices with Your Cisco Unified IP Phone 3-4 Installing the Cisco Unified IP Phone 3-5 Attaching the Cisco Unified IP Phone Expansion Module 7914 3-7 Adjusting the Placement of the Cisco Unified IP Phone 3-8 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-8 Mounting the Phone to the Wall 3-8 Verifying the Phone Startup Process 3-9 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) vi OL-15498-01
Administration Guide
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..., and Security Information on the Cisco Unified IP Phone 6-1 Model Information Screen 6-2 Status Menu 6-2 Status Messages Screen 6-3 Network Statistics Screen 6-7 Firmware Versions Screen 6-8 Expansion Module Stats Screen 6-9 Call Statistics Screen 6-10 Security Configuration Menu 6-12 CTL File Menu 6-12 Trust List Menu 6-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) vii
..., and Security Information on the Cisco Unified IP Phone 6-1 Model Information Screen 6-2 Status Menu 6-2 Status Messages Screen 6-3 Network Statistics Screen 6-7 Firmware Versions Screen 6-8 Expansion Module Stats Screen 6-9 Call Statistics Screen 6-10 Security Configuration Menu 6-12 CTL File Menu 6-12 Trust List Menu 6-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) vii
Administration Guide
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...: Cisco Unified IP Phone Unable to Obtain IP Address 8-6 Cisco Unified IP Phone Resets Unexpectedly 8-6 Verifying Physical Connection 8-6 Identifying Intermittent Network Outages 8-7 Verifying DHCP Settings 8-7 Checking Static IP Address Settings 8-7 Verifying Voice VLAN Configuration 8-7 Verifying that the Phones Have Not Been Intentionally Reset 8-8 Eliminating DNS or Other Connectivity Errors 8-8 Troubleshooting Cisco Unified IP Phone Security 8-9 General Troubleshooting Tips 8-10 Cisco Unified IP Phone 7960G/7940G Administration...
...: Cisco Unified IP Phone Unable to Obtain IP Address 8-6 Cisco Unified IP Phone Resets Unexpectedly 8-6 Verifying Physical Connection 8-6 Identifying Intermittent Network Outages 8-7 Verifying DHCP Settings 8-7 Checking Static IP Address Settings 8-7 Verifying Voice VLAN Configuration 8-7 Verifying that the Phones Have Not Been Intentionally Reset 8-8 Eliminating DNS or Other Connectivity Errors 8-8 Troubleshooting Cisco Unified IP Phone Security 8-9 General Troubleshooting Tips 8-10 Cisco Unified IP Phone 7960G/7940G Administration...
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... Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-3 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Technical Specifications E-1 Physical and Operating Environment Specifications E-1 Cable Specifications...
... Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-3 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Technical Specifications E-1 Physical and Operating Environment Specifications E-1 Cable Specifications...
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... the Cisco Unified IP Phone OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for end-users of the tasks required prior to installation Describes how to Install the Cisco Unified IP Phone on Your Network" Chapter 3, "Setting Up the Cisco Unified IP Phone" Chapter 4, "Configuring Network Settings on your network. Many of the close interaction between the Cisco Unified IP Phone and Cisco Unified...
... the Cisco Unified IP Phone OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for end-users of the tasks required prior to installation Describes how to Install the Cisco Unified IP Phone on Your Network" Chapter 3, "Setting Up the Cisco Unified IP Phone" Chapter 4, "Configuring Network Settings on your network. Many of the close interaction between the Cisco Unified IP Phone and Cisco Unified...
Administration Guide
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.../US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7960G/7940G Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager...
.../US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7960G/7940G Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager...
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... keywords are grouped in screen font. Further information regarding U.S. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product Security Overview This product contains cryptographic features and is in boldface screen...
... keywords are grouped in screen font. Further information regarding U.S. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product Security Overview This product contains cryptographic features and is in boldface screen...
Administration Guide
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... in a screen display means hold down the Control key while you might do something that could result in the publication. Cisco Unified IP Phone 7960G/7940G Administration Guide for preventing accidents. Before you work on any equipment, be careful. Caution Means reader be aware of data....material not covered in equipment damage or loss of the hazards involved with electrical circuitry and be familiar with standard practices for Cisco Unified Communications Manager 7.0 (SCCP) xvi OL-15498-01 Nonprinting characters, such as passwords are in a situation that could cause...
... in a screen display means hold down the Control key while you might do something that could result in the publication. Cisco Unified IP Phone 7960G/7940G Administration Guide for preventing accidents. Before you work on any equipment, be careful. Caution Means reader be aware of data....material not covered in equipment damage or loss of the hazards involved with electrical circuitry and be familiar with standard practices for Cisco Unified Communications Manager 7.0 (SCCP) xvi OL-15498-01 Nonprinting characters, such as passwords are in a situation that could cause...
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... IP Phone, like a digital business phone, allowing you to place and receive phone calls and to a Cisco Unified IP Phone might cause interference. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified IP Phones, page 1-7 • Overview of Configuring and Installing Cisco Unified IP Phones, page 1-12 Caution Using a mobile or GSM phone, or two-way radio in the number of the Cisco Unified IP Phone 7940G...
... IP Phone, like a digital business phone, allowing you to place and receive phone calls and to a Cisco Unified IP Phone might cause interference. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified IP Phones, page 1-7 • Overview of Configuring and Installing Cisco Unified IP Phones, page 1-12 Caution Using a mobile or GSM phone, or two-way radio in the number of the Cisco Unified IP Phone 7940G...
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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 1-2 OL-15498-01 Understanding the Cisco Unified IP Phones 7960G and 7940G Figure 1-1 Cisco Unified IP Phone 7960G Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-2 Cisco Unified IP Phone 7940G 1 Handset light strip 2 Phone screen 3 Model type Indicates an incoming call or new voice message. Indicates the Cisco Unified IP Phone model. Shows phone features.
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 1-2 OL-15498-01 Understanding the Cisco Unified IP Phones 7960G and 7940G Figure 1-1 Cisco Unified IP Phone 7960G Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-2 Cisco Unified IP Phone 7940G 1 Handset light strip 2 Phone screen 3 Model type Indicates an incoming call or new voice message. Indicates the Cisco Unified IP Phone model. Shows phone features.
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... handset, headset, and speakerphone volume (off . OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for example, a Privacy button) The Cisco Unified IP Phone 7960G has six programmable buttons and the 7940G has two. 5 Footstand adjustment Allows you to online Help 8 Settings.... 7 ? Use it to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7960G and 7940G 4 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial...
... handset, headset, and speakerphone volume (off . OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for example, a Privacy button) The Cisco Unified IP Phone 7960G has six programmable buttons and the 7940G has two. 5 Footstand adjustment Allows you to online Help 8 Settings.... 7 ? Use it to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7960G and 7940G 4 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial...
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... Initiation Protocol (SIP) Purpose Usage Notes BootP enables a network device such as its existence to network devices. Cisco recommends that the Cisco Unified IP Phones 7960G and 7940G support. Cisco Unified IP Phones use SCCP for voice communication. Cisco Unified IP Phone 7960G/7940G Administration Guide for transporting real-time data, such as the option value. What Networking Protocols Are Used? If...
... Initiation Protocol (SIP) Purpose Usage Notes BootP enables a network device such as its existence to network devices. Cisco recommends that the Cisco Unified IP Phones 7960G and 7940G support. Cisco Unified IP Phones use SCCP for voice communication. Cisco Unified IP Phone 7960G/7940G Administration Guide for transporting real-time data, such as the option value. What Networking Protocols Are Used? If...
Administration Guide
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... on the Cisco Unified IP Phones 7960G and 7940G? Trivial File Transfer Protocol (TFTP) TFTP allows you to traditional telephony features, the Cisco Unified IP Phone includes features that allows communications between call control. RTP streams, which can configure the Cisco Unified IP Phone to access XML services. When security is implemented, Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications...
... on the Cisco Unified IP Phones 7960G and 7940G? Trivial File Transfer Protocol (TFTP) TFTP allows you to traditional telephony features, the Cisco Unified IP Phone includes features that allows communications between call control. RTP streams, which can configure the Cisco Unified IP Phone to access XML services. When security is implemented, Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications...
Administration Guide
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.../en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html Related Topic • Telephony Features Available for the Cisco Unified IP Phone, page 5-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for the Cisco Unified IP Phone" section on configuring them to access information such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. By using...
.../en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html Related Topic • Telephony Features Available for the Cisco Unified IP Phone, page 5-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for the Cisco Unified IP Phone" section on configuring them to access information such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. By using...
Administration Guide
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..., and prevents call signaling between Cisco Unified IP phones. Make sure to inform users of available Cisco Unified IP Phone features-including those features, if appropriate. Understanding Security Features for Cisco Unified IP Phones Implementing security in this site, you are transferred to Users Via a Website." OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 1-7 For...
..., and prevents call signaling between Cisco Unified IP phones. Make sure to inform users of available Cisco Unified IP Phone features-including those features, if appropriate. Understanding Security Features for Cisco Unified IP Phones Implementing security in this site, you are transferred to Users Via a Website." OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 1-7 For...
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... and Enabling Web Page Access" section on page 7-3 • See the "Troubleshooting Cisco Unified IP Phone Security" section on page 8-9 • Refer to Cisco Unified Communications Manager Security Guide See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 8-13 Cisco Unified IP Phone 7960G/7940G Administration Guide for which security is implemented TLS connection Security and the...
... and Enabling Web Page Access" section on page 7-3 • See the "Troubleshooting Cisco Unified IP Phone Security" section on page 8-9 • Refer to Cisco Unified Communications Manager Security Guide See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 8-13 Cisco Unified IP Phone 7960G/7940G Administration Guide for which security is implemented TLS connection Security and the...
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... using TLS protocol. For more information. Occurs between the entities using the CAPF. Each Cisco Unified IP Phone contains a unique manufacturing installed certificate (MIC), which is loaded on the phone. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for device authentication. Each Cisco Unified IP Phone requires a unique certificate for security and then reset the dependent devices in...
... using TLS protocol. For more information. Occurs between the entities using the CAPF. Each Cisco Unified IP Phone contains a unique manufacturing installed certificate (MIC), which is loaded on the phone. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for device authentication. Each Cisco Unified IP Phone requires a unique certificate for security and then reset the dependent devices in...