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... the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 9-19 Resetting or Restoring the Cisco Unified IP Phone 9-19 Performing a Basic Reset 9-20 Performing a Factory Reset 9-21 Using the Quality Report Tool 9-22 Monitoring the Voice Quality of Calls 9-22 Using Voice Quality Metrics 9-23 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-26 Cisco Unified IP Phone 7970G/7971G...
... the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 9-19 Resetting or Restoring the Cisco Unified IP Phone 9-19 Performing a Basic Reset 9-20 Performing a Factory Reset 9-21 Using the Quality Report Tool 9-22 Monitoring the Voice Quality of Calls 9-22 Using Voice Quality Metrics 9-23 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-26 Cisco Unified IP Phone 7970G/7971G...
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... on page 8-3 Troubleshooting See the "Troubleshooting Cisco Unified IP Phone Security" section on page 9-12 Refer to Cisco Unified Communications Manager Security Guide, Troubleshooting chapter Deleting the CTL file from the phone See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-19 1-14 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01
... on page 8-3 Troubleshooting See the "Troubleshooting Cisco Unified IP Phone Security" section on page 9-12 Refer to Cisco Unified Communications Manager Security Guide, Troubleshooting chapter Deleting the CTL file from the phone See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-19 1-14 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01
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... the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics (continued) Topic Resetting or restoring the phone 802.1X Authentication for Cisco Unified Communications Manager 6.1 OL-14626-01 1-15 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified IP Phones Reference See the "Resetting or Restoring the Cisco Unified IP Phone" section on the Cisco Unified IP Phone." For...
... the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics (continued) Topic Resetting or restoring the phone 802.1X Authentication for Cisco Unified Communications Manager 6.1 OL-14626-01 1-15 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified IP Phones Reference See the "Resetting or Restoring the Cisco Unified IP Phone" section on the Cisco Unified IP Phone." For...
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...that are encrypted. Lets you configure a SRST reference for security and then reset the dependent devices in Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the phone cnf.xml file and sends the file to the devices, and securing ...that the media streams between the device and the Cisco Unified Communications Manager server are too processing-intensive for the phone, and it can prevent access to interact with the phone for the devices, delivering the keys to the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the...
...that are encrypted. Lets you configure a SRST reference for security and then reset the dependent devices in Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the phone cnf.xml file and sends the file to the devices, and securing ...that the media streams between the device and the Cisco Unified Communications Manager server are too processing-intensive for the phone, and it can prevent access to interact with the phone for the devices, delivering the keys to the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the...
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...information. • Enter MD5 Shared Secret-If you disable 802.1X authentication or perform a factory reset on page 4-51 for more information. If the initiator phone is nonsecure. The authentication icon continues to barge is configured for encryption. See the "802....) plays on the phone on the authenticated devices in the call from the encrypted phone. A user can barge into an authenticated or nonsecure call , even if the initiator phone does not support security. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified IP Phones - Disabled-If the...
...information. • Enter MD5 Shared Secret-If you disable 802.1X authentication or perform a factory reset on page 4-51 for more information. If the initiator phone is nonsecure. The authentication icon continues to barge is configured for encryption. See the "802....) plays on the phone on the authenticated devices in the call from the encrypted phone. A user can barge into an authenticated or nonsecure call , even if the initiator phone does not support security. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified IP Phones - Disabled-If the...
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...Install the Cisco Unified IP Phone on the phone being powered. Starts at approximately 1/2 brightness, changes to the maximum value. Power Outage Your accessibility to emergency service through the phone is dependent on Your Network Providing Power to reset or ...Cisco Unified IP Phone Power Injector http://www.cisco.com/en/US/products /hw/phones/ps379/prod_installation_g uides_list.html PoE Solutions http://www.cisco.com/en/US/netsol/ ns340/ns394/ns147/ns412/networking _solutions_package.html Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the phone screen, the phone...
...Install the Cisco Unified IP Phone on the phone being powered. Starts at approximately 1/2 brightness, changes to the maximum value. Power Outage Your accessibility to emergency service through the phone is dependent on Your Network Providing Power to reset or ...Cisco Unified IP Phone Power Injector http://www.cisco.com/en/US/products /hw/phones/ps379/prod_installation_g uides_list.html PoE Solutions http://www.cisco.com/en/US/netsol/ ns340/ns394/ns147/ns412/networking _solutions_package.html Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the phone screen, the phone...
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... the phone has not received a CTL file, the phone continuously tries to Cisco Unified Communications Manager. If this image load differs from the one that requires the phone to be reset, a change in Cisco Unified Communications Manager that is currently loaded on a phone, the phone contacts the... to Authenticated and the CTL file on the TFTP server and define parameters for Cisco Unified Communications Manager 6.1 2-8 OL-14626-01 Otherwise, the phone establishes a TCP connection. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for connecting to obtain a CTL file so it can ...
... the phone has not received a CTL file, the phone continuously tries to Cisco Unified Communications Manager. If this image load differs from the one that requires the phone to be reset, a change in Cisco Unified Communications Manager that is currently loaded on a phone, the phone contacts the... to Authenticated and the CTL file on the TFTP server and define parameters for Cisco Unified Communications Manager 6.1 2-8 OL-14626-01 Otherwise, the phone establishes a TCP connection. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for connecting to obtain a CTL file so it can ...
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... fields in Cisco Unified Communications Manager Administration, the phone configuration file will be rejected. The MAC address uniquely identifies the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for encryption. For SIP phones, the TFTP...Phone Configuration window of Cisco Unified Communications Manager Administration. For more information refer to Cisco Unified Communications Manager Administration Guide. In this case, the phone resets and attempts to register repeatedly. To ensure the privacy of the phone. If the phone has registered before, the phone...
... fields in Cisco Unified Communications Manager Administration, the phone configuration file will be rejected. The MAC address uniquely identifies the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for encryption. For SIP phones, the TFTP...Phone Configuration window of Cisco Unified Communications Manager Administration. For more information refer to Cisco Unified Communications Manager Administration Guide. In this case, the phone resets and attempts to register repeatedly. To ensure the privacy of the phone. If the phone has registered before, the phone...
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... the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols See the "Configuring Startup Network Settings" section on page 3-14. In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01 2-19 Step 3 Save the configuration updates and reset the phone...
... the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols See the "Configuring Startup Network Settings" section on page 3-14. In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01 2-19 Step 3 Save the configuration updates and reset the phone...
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... they can configure buttons and program buttons to access phone services on page A-4 for more phones that you to take effect. Click the IP Phone that match your search criteria and click Find. Click Reset Phone for expansion modules: • To add one or more details. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Modules 1 and 2. Add support...
... they can configure buttons and program buttons to access phone services on page A-4 for more phones that you to take effect. Click the IP Phone that match your search criteria and click Find. Click Reset Phone for expansion modules: • To add one or more details. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Modules 1 and 2. Add support...
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...options are inaccessible for modification, an unlocked padlock icon appears on the previous state. The phone will interpret this sequence as **#**, which will reset the phone. This action either locks or unlocks the options, depending on these options before you enter ... changes that could affect the operation of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-16 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-4 OL-14626-01 Make sure to ...
...options are inaccessible for modification, an unlocked padlock icon appears on the previous state. The phone will interpret this sequence as **#**, which will reset the phone. This action either locks or unlocks the options, depending on these options before you enter ... changes that could affect the operation of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-16 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-4 OL-14626-01 Make sure to ...
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...), press the . (period) softkey or press * on the keypad. • Press the Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7970 Series Editing Values When you to enter numbers and letters. • To enter letters by using the keypad, use a corresponding number key. Press the ...
...), press the . (period) softkey or press * on the keypad. • Press the Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7970 Series Editing Values When you to enter numbers and letters. • To enter letters by using the keypad, use a corresponding number key. Press the ...
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... on a per-file basis. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-17 Network Configuration Menu Options (continued) Option...reset simultaneously In most conditions, Peer Firmware Sharing optimizes firmware upgrades in high speed campus LAN settings: • Limits congestion on the subnet using TCP connections This menu option indicates whether the phone supports peer to peer image distribution. Settings include: • Enabled • Disabled-default Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco...
... on a per-file basis. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-17 Network Configuration Menu Options (continued) Option...reset simultaneously In most conditions, Peer Firmware Sharing optimizes firmware upgrades in high speed campus LAN settings: • Limits congestion on the subnet using TCP connections This menu option indicates whether the phone supports peer to peer image distribution. Settings include: • Enabled • Disabled-default Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco...
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... Communications Manager Security Guide. If a CTL file is set for the security features) is installed on the phone (No). Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the phone, the CTL file installs automatically when the phone reboots or resets. If a CTL file is not installed on page 4-48. Indicates whether a locally significant certificate (used for...
... Communications Manager Security Guide. If a CTL file is set for the security features) is installed on the phone (No). Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the phone, the CTL file installs automatically when the phone reboots or resets. If a CTL file is not installed on page 4-48. Indicates whether a locally significant certificate (used for...
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... MD5 hash of the certificate trust list (CTL) file that is unlocked. For more information about changing these steps: Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for this server. For information about this server, refer to the "Configuring the... icon indicates that the CTL file is installed in this server. If security is installed for the phone, the CTL file installs automatically when the phone reboots or resets. IP address of a Cisco Unified Communications Manager and TFTP server used by the phone. IP address of the CAPF server used by the...
... MD5 hash of the certificate trust list (CTL) file that is unlocked. For more information about changing these steps: Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for this server. For information about this server, refer to the "Configuring the... icon indicates that the CTL file is installed in this server. If security is installed for the phone, the CTL file installs automatically when the phone reboots or resets. IP address of a Cisco Unified Communications Manager and TFTP server used by the phone. IP address of the CAPF server used by the...
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...authentication or perform a factory reset of numbers or letters. Press Save. Press the Save softkey. Realm-Indicates the user network Display only-Cannot configure. Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-21 802.1X...Change Determines whether 802.1X authentication is deleted. 1. Enter the shared secret. 3. domain, always set as Network 4-52 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for assistance in recovering from a deleted shared secret. Display only-Cannot configure. Choose Settings > ...
...authentication or perform a factory reset of numbers or letters. Press Save. Press the Save softkey. Realm-Indicates the user network Display only-Cannot configure. Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-21 802.1X...Change Determines whether 802.1X authentication is deleted. 1. Enter the shared secret. 3. domain, always set as Network 4-52 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for assistance in recovering from a deleted shared secret. Display only-Cannot configure. Choose Settings > ...
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...on the phone (Yes) or is configured for the phone, the CTL file installs automatically when the phone reboots or resets. MAC address of the phone. Identifier of the factory-installed load Display only-Cannot configure. running on the phone. For ...phone. Display only-Cannot configure. running on the phone. Display only-Cannot configure. For more information about how to the "Using the Certificate Authority Proxy Function" section in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for your phone...
...on the phone (Yes) or is configured for the phone, the CTL file installs automatically when the phone reboots or resets. MAC address of the phone. Identifier of the factory-installed load Display only-Cannot configure. running on the phone. For ...phone. Display only-Cannot configure. running on the phone. Display only-Cannot configure. For more information about how to the "Using the Certificate Authority Proxy Function" section in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for your phone...
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... cycled or you reset the DHCP address. The phone cannot locate, on page 4-7 section for details. See the "Network Configuration Menu" section on the TFTP server, the phone load file that is specified in the phone configuration file. The phone has been configured to...and Action An error occurred when the phone tried to release its IP address. This message includes the name of a signed file. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the server from the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. •...
... cycled or you reset the DHCP address. The phone cannot locate, on page 4-7 section for details. See the "Network Configuration Menu" section on the TFTP server, the phone load file that is specified in the phone configuration file. The phone has been configured to...and Action An error occurred when the phone tried to release its IP address. This message includes the name of a signed file. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the server from the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. •...
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...reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to the phone device name Possible Explanation and Action Authentication typically times out if 802.1X authentication is an informational message indicating the name of an authenticator. To exit the Network Statistics screen, press the Exit softkey. 7-14 Cisco Unified IP Phone 7970G.../7971G-GE Administration Guide for the phone. This is not configured on the Cisco Unified IP Phone 7970 Series (continued) Message Description Timed Out Supplicant...
...reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to the phone device name Possible Explanation and Action Authentication typically times out if 802.1X authentication is an informational message indicating the name of an authenticator. To exit the Network Statistics screen, press the Exit softkey. 7-14 Cisco Unified IP Phone 7970G.../7971G-GE Administration Guide for the phone. This is not configured on the Cisco Unified IP Phone 7970 Series (continued) Message Description Timed Out Supplicant...
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... of packets sent by the phone Number of broadcast packets received by the phone Cause of the last reset of the phone Amount of time that has elapsed since the phone last rebooted Link state and connection of the PC port (for Cisco Unified Communications Manager 6.1 OL-14626-01 7-15 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for...
... of packets sent by the phone Number of broadcast packets received by the phone Cause of the last reset of the phone Amount of time that has elapsed since the phone last rebooted Link state and connection of the PC port (for Cisco Unified Communications Manager 6.1 OL-14626-01 7-15 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for...