User Guide
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... a Shared Line Your system administrator might be able to see the status of incoming calls, you want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared... assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7962G that has a Cisco Unified IP Phone Expansion Module (the Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone Expansion Module). • You can dial directed call to that phone. Logging Out of Hunt Groups If your organization receives a large...
... a Shared Line Your system administrator might be able to see the status of incoming calls, you want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared... assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7962G that has a Cisco Unified IP Phone Expansion Module (the Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone Expansion Module). • You can dial directed call to that phone. Logging Out of Hunt Groups If your organization receives a large...
User Guide
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... 68.) Adjust contrast for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Log in to see the phone screen display: Press and then press 1, 4 on the keypad. Choose > User Preferences > Contrast. 2. Cisco Unified IP Phone 7962G and 7942G Phone Guide for your user settings.... (See Controlling Line Settings on 1. Note The Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone Expansion Module. Press Save, or press Cancel. Changing Phone Settings Customizing the Phone Screen You can see the phone screen display, and then press Save. If you accidentally...
... 68.) Adjust contrast for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Log in to see the phone screen display: Press and then press 1, 4 on the keypad. Choose > User Preferences > Contrast. 2. Cisco Unified IP Phone 7962G and 7942G Phone Guide for your user settings.... (See Controlling Line Settings on 1. Note The Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone Expansion Module. Press Save, or press Cancel. Changing Phone Settings Customizing the Phone Screen You can see the phone screen display, and then press Save. If you accidentally...
User Guide
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... on the web: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home. Need more calls. Note The Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone Expansion Module. 74 OL-19613-01 Note You can configure your phone to your Cisco Unified IP Phone 7962G. • Speed Dialing, page 34 • Cisco Unified IP Phone Expansion Module 7914 Phone Guide. • Cisco Unified IP Phone Expansion Module 7915 Phone Guide. • Cisco Unified IP Phone Expansion Module 7916 Phone Guide. Then... Talk to...
... on the web: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home. Need more calls. Note The Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone Expansion Module. 74 OL-19613-01 Note You can configure your phone to your Cisco Unified IP Phone 7962G. • Speed Dialing, page 34 • Cisco Unified IP Phone Expansion Module 7914 Phone Guide. • Cisco Unified IP Phone Expansion Module 7915 Phone Guide. • Cisco Unified IP Phone Expansion Module 7916 Phone Guide. Then... Talk to...
User Guide
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... of 7 feature configuration for 14, 74 illustration of 7 online help for 13 registering 5 securing handset rest 5 web-based services for 61 Cisco Unified IP Phone Expansion Module 7914 53, 74 Cisco Unified IP Phone Expansion Module 7915 74 Cisco Unified Video Advantage 75 Cisco WebDialer 72 Client Matter Code 18 CMC 18 conference calls Meet-Me 31 types of 29 configuration options 74 corporate directory...
... of 7 feature configuration for 14, 74 illustration of 7 online help for 13 registering 5 securing handset rest 5 web-based services for 61 Cisco Unified IP Phone Expansion Module 7914 53, 74 Cisco Unified IP Phone Expansion Module 7915 74 Cisco Unified Video Advantage 75 Cisco WebDialer 72 Client Matter Code 18 CMC 18 conference calls Meet-Me 31 types of 29 configuration options 74 corporate directory...
Administration Guide
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... Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-12 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-14 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone...
... Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-12 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-14 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone...
Administration Guide
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... on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-10 Expansion Module Status Screen (SCCP Phones Only) 7-11 Call Statistics Screen 7-12 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-4 Network Configuration 8-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications...
... on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-10 Expansion Module Status Screen (SCCP Phones Only) 7-11 Call Statistics Screen 7-12 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-4 Network Configuration 8-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications...
Administration Guide
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... 9-8 Troubleshooting Cisco Unified IP Phone Security 9-9 General Troubleshooting Tips 9-10 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 9-13 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-14 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-15 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-16 Troubleshooting Tips 9-17 Cisco Unified IP Phone 7962G and...
... 9-8 Troubleshooting Cisco Unified IP Phone Security 9-9 General Troubleshooting Tips 9-10 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 9-13 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-14 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-15 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-16 Troubleshooting Tips 9-17 Cisco Unified IP Phone 7962G and...
Administration Guide
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...Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide Cisco Unified IP Phone 7962G and 7942G Administration Guide for the Cisco Unified IP Phone 7961G and 7941G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 6.0. Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely" Describes the information that you can obtain from the Cisco Unified IP Phone. Appendix B, "Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G" Provides information about Cisco Unified IP Phones or Cisco Unified...
...Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide Cisco Unified IP Phone 7962G and 7942G Administration Guide for the Cisco Unified IP Phone 7961G and 7941G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 6.0. Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely" Describes the information that you can obtain from the Cisco Unified IP Phone. Appendix B, "Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G" Provides information about Cisco Unified IP Phones or Cisco Unified...
Administration Guide
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.... If you used auto-registration, you install a phone, even if it is provided on page 3-6. Expansion Module 7914 (SCCP Phones Only)" section Adds the device with a user, changing the button table, or directory number. Extends functionality of a Cisco Unified IP Phone 7962G by adding 14 line appearances or speed dial numbers. 1-20 Cisco Unified IP Phone 7962G and 7942G Administration Guide for connecting the...
.... If you used auto-registration, you install a phone, even if it is provided on page 3-6. Expansion Module 7914 (SCCP Phones Only)" section Adds the device with a user, changing the button table, or directory number. Extends functionality of a Cisco Unified IP Phone 7962G by adding 14 line appearances or speed dial numbers. 1-20 Cisco Unified IP Phone 7962G and 7942G Administration Guide for connecting the...
Administration Guide
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... over IP (VoIP) Network: - Then you must decide how to configure the phone in your network, your network must meet the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: • Before You Begin, page 3-1 • Understanding the Cisco Unified IP Phone 7962G and 7942G Components, page 3-3 • Installing the Cisco Unified IP Phone, page 3-6 • Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones...
... over IP (VoIP) Network: - Then you must decide how to configure the phone in your network, your network must meet the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: • Before You Begin, page 3-1 • Understanding the Cisco Unified IP Phone 7962G and 7942G Components, page 3-3 • Installing the Cisco Unified IP Phone, page 3-6 • Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones...
Administration Guide
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... Expansion Module in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line appearances and speed dial buttons. Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) The Cisco Unified IP Phone Expansion Module 7914 attaches to a Cisco Unified IP Phone...
... Expansion Module in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line appearances and speed dial buttons. Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) The Cisco Unified IP Phone Expansion Module 7914 attaches to a Cisco Unified IP Phone...
Administration Guide
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... in 7.5 degree increments from other manufacturers that provides optimum viewing of the phone screen. Securing the Phone with a Cable Lock You can accommodate a lock up to Services and Configure Phone Features" section on the Cisco Unified IP Phone Expansion Module 7914. The security slot can secure the Cisco Unified IP Phone 7962G and 7942G to the wall by using the footstand or by using...
... in 7.5 degree increments from other manufacturers that provides optimum viewing of the phone screen. Securing the Phone with a Cable Lock You can accommodate a lock up to Services and Configure Phone Features" section on the Cisco Unified IP Phone Expansion Module 7914. The security slot can secure the Cisco Unified IP Phone 7962G and 7942G to the wall by using the footstand or by using...
Administration Guide
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... messages, network statistics, firmware versions, and Expansion Module information. For more information about the phone. This chapter includes these screens to monitor the operation of this information, and obtain other related information, remotely through the phone's web page. For more information, see the "Status Menu" section on the Cisco Unified IP Phone 7962G and 7942G to view model information...
... messages, network statistics, firmware versions, and Expansion Module information. For more information about the phone. This chapter includes these screens to monitor the operation of this information, and obtain other related information, remotely through the phone's web page. For more information, see the "Status Menu" section on the Cisco Unified IP Phone 7962G and 7942G to view model information...
Administration Guide
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... about the Cisco Unified IP Phone Expansion Module 7914, if connected to address errors. To exit the Status Messages screen, press the Exit softkey. BootP server rather than a DHCP server. Status Messages Screen The Status Messages screen displays the 10 most recent status messages that might appear. You can take to the phone. OL-14625-01 Cisco Unified IP Phone 7962G and...
... about the Cisco Unified IP Phone Expansion Module 7914, if connected to address errors. To exit the Status Messages screen, press the Exit softkey. BootP server rather than a DHCP server. Status Messages Screen The Status Messages screen displays the 10 most recent status messages that might appear. You can take to the phone. OL-14625-01 Cisco Unified IP Phone 7962G and...
Administration Guide
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...) software version used Expansion Module Status Screen (SCCP Phones Only) The Expansion Module Status screen displays information about each connected expansion module. You can use this screen for each Cisco Unified IP Phone Expansion Module 7914 that have been discarded because a message was invalid or unsupported OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for the second expansion module. Select Status. To exit the Expansion Module screen, press...
...) software version used Expansion Module Status Screen (SCCP Phones Only) The Expansion Module Status screen displays information about each connected expansion module. You can use this screen for each Cisco Unified IP Phone Expansion Module 7914 that have been discarded because a message was invalid or unsupported OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for the second expansion module. Select Status. To exit the Expansion Module screen, press...
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...Cisco Unified IP Phone Table 7-5 Expansion Module Statistics (continued) Item TX Retransmit TX Buffer Full Description Number of packets that have multiple voice streams, but data is captured for only the last voice stream. This web page contains additional RTCP statistics not available on the phone...in the receiving voice stream (RTP streaming audio). 7-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for information about remote monitoring, see Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely." The Call Statistics screen displays these steps: Procedure Step...
...Cisco Unified IP Phone Table 7-5 Expansion Module Statistics (continued) Item TX Retransmit TX Buffer Full Description Number of packets that have multiple voice streams, but data is captured for only the last voice stream. This web page contains additional RTCP statistics not available on the phone...in the receiving voice stream (RTP streaming audio). 7-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for information about remote monitoring, see Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely." The Call Statistics screen displays these steps: Procedure Step...
Administration Guide
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... of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Hardware Revision Revision value of the phone hardware Serial Number Serial number of the phone Model Number Model number of the phone • Serial Number-Displays the...
... of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Hardware Revision Revision value of the phone hardware Serial Number Serial number of the phone Model Number Model number of the phone • Serial Number-Displays the...
Administration Guide
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... • Cleaning the Cisco Unified IP Phone, page 9-18 OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 9-1 This chapter includes these topics: • Resolving Startup Problems, page 9-2 • Cisco Unified IP Phone Resets Unexpectedly, page 9-6 • Troubleshooting Cisco Unified IP Phone Security, page 9-9 • General Troubleshooting Tips, page 9-10 • General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only), page 9-13...
... • Cleaning the Cisco Unified IP Phone, page 9-18 OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 9-1 This chapter includes these topics: • Resolving Startup Problems, page 9-2 • Cisco Unified IP Phone Resets Unexpectedly, page 9-6 • Troubleshooting Cisco Unified IP Phone Security, page 9-9 • General Troubleshooting Tips, page 9-10 • General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only), page 9-13...
Administration Guide
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... the Cisco Unified IP Phone Expansion Module 7914 Lighted buttons on the first Cisco Unified Verify that the Cisco Unified IP Phone Expansion Module 7914 is configured IP Phone Expansion Module 7914 are all of the cable connections are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-14 • Performing a Factory Reset, page 9-14 OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for the Cisco Unified IP Phone Expansion Module...
... the Cisco Unified IP Phone Expansion Module 7914 Lighted buttons on the first Cisco Unified Verify that the Cisco Unified IP Phone Expansion Module 7914 is configured IP Phone Expansion Module 7914 are all of the cable connections are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-14 • Performing a Factory Reset, page 9-14 OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for the Cisco Unified IP Phone Expansion Module...
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... Directories-Directory Dialing" "Using Call Logs and Directories-Directory Dialing" "Using Call Logs and Directories-Directory Dialing" Cisco Unified Communications Manager Assistant User Guide Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Attendant Console User Guide Cisco Unified IP Phone Expansion Module 7914 Phone Guide Cisco VT Advantage User Guide Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 B-4 OL-14625-01
... Directories-Directory Dialing" "Using Call Logs and Directories-Directory Dialing" "Using Call Logs and Directories-Directory Dialing" Cisco Unified Communications Manager Assistant User Guide Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Attendant Console User Guide Cisco Unified IP Phone Expansion Module 7914 Phone Guide Cisco VT Advantage User Guide Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 B-4 OL-14625-01