Administration Guide
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-11953-01
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-11953-01
Administration Guide
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... are trademarks of their respective owners. or other company. (0704R) The Java logo is a service mark of Cisco Systems, Inc. All other countries. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 © 2007 Cisco Systems, Inc. All rights reserved. and/or its affiliates in the U.S. in the United States and certain other...
... are trademarks of their respective owners. or other company. (0704R) The Java logo is a service mark of Cisco Systems, Inc. All other countries. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 © 2007 Cisco Systems, Inc. All rights reserved. and/or its affiliates in the U.S. in the United States and certain other...
Administration Guide
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... the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-2 What Networking Protocols are Used? 1-5 What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? 1-10 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-12 Understanding Security Features for Cisco Unified IP Phones 1-13...
... the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-2 What Networking Protocols are Used? 1-5 What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? 1-10 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-12 Understanding Security Features for Cisco Unified IP Phones 1-13...
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... 1-25 Overview of Configuring and Installing Cisco Unified IP Phones 1-26 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-26 Checklist for Configuring the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE in Cisco Unified Communications Manager 1-27 Installing Cisco Unified IP Phones 1-32 Checklist for Installing the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-32 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions...
... 1-25 Overview of Configuring and Installing Cisco Unified IP Phones 1-26 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-26 Checklist for Configuring the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE in Cisco Unified Communications Manager 1-27 Installing Cisco Unified IP Phones 1-32 Checklist for Installing the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-32 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions...
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... a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-7 Installing the Cisco Unified IP Phone 3-8 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-11 Adjusting the Placement of the Cisco Unified IP Phone 3-13 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-13 Securing the Phone with a Cable Lock 3-13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
... a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-7 Installing the Cisco Unified IP Phone 3-8 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-11 Adjusting the Placement of the Cisco Unified IP Phone 3-13 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-13 Securing the Phone with a Cable Lock 3-13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
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...Network Settings 3-18 Configuring Security on the Cisco Unified IP Phone 3-18 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-4 Overview of Options Configurable from a Phone 4-5 Network Configuration Menu 4-7 Device Configuration Menu... Menu 4-38 Network Configuration Menu 4-39 Security Configuration Menu 4-44 CTL File Screen 4-45 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 viii OL-11953-01
...Network Settings 3-18 Configuring Security on the Cisco Unified IP Phone 3-18 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-4 Overview of Options Configurable from a Phone 4-5 Network Configuration Menu 4-7 Device Configuration Menu... Menu 4-38 Network Configuration Menu 4-39 Security Configuration Menu 4-44 CTL File Screen 4-45 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 viii OL-11953-01
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... 6-2 Ringlist.xml File Format Requirements 6-2 PCM File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-4 Creating Custom Background Images 6-5 List.xml File Format Requirements 6-5 PNG File Requirements for Custom Background Images 6-6 Configuring a Custom Background Image 6-7 Configuring Wideband Codec 6-8 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 ix
... 6-2 Ringlist.xml File Format Requirements 6-2 PCM File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-4 Creating Custom Background Images 6-5 List.xml File Format Requirements 6-5 PNG File Requirements for Custom Background Images 6-6 Configuring a Custom Background Image 6-7 Configuring Wideband Codec 6-8 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 ix
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... Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 x OL-11953-01
... Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 x OL-11953-01
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... the Cisco Unified IP Phone 9-18 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified...
... the Cisco Unified IP Phone 9-18 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified...
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... Configuring the Cisco Unified IP Phone Address Book Synchronizer A-6 Feature Support by Protocol for Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-3 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified...
... Configuring the Cisco Unified IP Phone Address Book Synchronizer A-6 Feature Support by Protocol for Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-3 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified...
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... the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks in Cisco Unified Communications Manager (formerly Cisco Unified CallManager) or other network devices. Preface Overview Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network...
... the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks in Cisco Unified Communications Manager (formerly Cisco Unified CallManager) or other network devices. Preface Overview Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network...
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... monitor the operation of a phone and to assist with troubleshooting Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users Via a Website" Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 xiv...
... monitor the operation of a phone and to assist with troubleshooting Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users Via a Website" Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 xiv...
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... following publications: Cisco Unified IP Phone 7961G, 7961G-GE and 7941G, 7941G-GE These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support _series_home.html • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone 7941G and 7941G-GE Installation Guide • Cisco Unified IP Phone 7961G and 7961G-GE Installation Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module...
... following publications: Cisco Unified IP Phone 7961G, 7961G-GE and 7941G, 7941G-GE These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support _series_home.html • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone 7941G and 7941G-GE Installation Guide • Cisco Unified IP Phone 7961G and 7961G-GE Installation Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module...
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... with U.S. and local laws, return this product you are responsible for Cisco Unified Communications Manager 6.0 xvi OL-11953-01 Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use . Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with applicable laws and regulations. Obtaining Documentation, Obtaining Support, and...
... with U.S. and local laws, return this product you are responsible for Cisco Unified Communications Manager 6.0 xvi OL-11953-01 Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use . Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with applicable laws and regulations. Obtaining Documentation, Obtaining Support, and...
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...Optional alternative keywords are in angle brackets. A nonquoted set of U.S. Nonprinting characters, such as passwords are optional. laws governing Cisco cryptographic products may be careful. Elements in square brackets are in screen font. Do not use quotation marks around the string or...grouped in italic screen font. Caution Means reader be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Note Means reader take note. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, the key combination ^D in italics. Arguments for which you ...
...Optional alternative keywords are in angle brackets. A nonquoted set of U.S. Nonprinting characters, such as passwords are optional. laws governing Cisco cryptographic products may be careful. Elements in square brackets are in screen font. Do not use quotation marks around the string or...grouped in italic screen font. Caution Means reader be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Note Means reader take note. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, the key combination ^D in italics. Arguments for which you ...
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Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for Cisco Unified Communications Manager 6.0 OL-11953-01 xviii Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for preventing accidents. Document Conventions Preface Warning Means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for Cisco Unified Communications Manager 6.0 OL-11953-01 xviii Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for preventing accidents. Document Conventions Preface Warning Means danger. You are in a situation that could cause bodily injury.
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... forward, and more. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony. The Cisco Unified IP Phone functions much like other network devices, must be configured and managed. This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE, page 1-2 • What Networking Protocols...
... forward, and more. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony. The Cisco Unified IP Phone functions much like other network devices, must be configured and managed. This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE, page 1-2 • What Networking Protocols...
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... IP Phone might cause interference. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE • Understanding Security Features for Cisco Unified Communications Manager 6.0 1-2 OL-11953-01 Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE, and Figure 1-2 shows the main components of the Cisco Unified IP Phone...
... IP Phone might cause interference. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE • Understanding Security Features for Cisco Unified Communications Manager 6.0 1-2 OL-11953-01 Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE, and Figure 1-2 shows the main components of the Cisco Unified IP Phone...
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-2 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 137504 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-2 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 137504 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 1-3
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... the Help menu. 7 Settings button 8 Services button Opens/closes the Settings menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy button) The buttons illuminate to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on -hook). Auto-dials your voice...
... the Help menu. 7 Settings button 8 Services button Opens/closes the Settings menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy button) The buttons illuminate to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on -hook). Auto-dials your voice...