Administration Guide
Page 14
... IP Phone" Explains how to view model information, status messages, network statistics, and firmware information from the Cisco Unified IP Phone Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely" Describes the information that you can obtain from the phone's web page, and how to use this information to remotely monitor the operation of a phone and to assist with troubleshooting Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users...
... IP Phone" Explains how to view model information, status messages, network statistics, and firmware information from the Cisco Unified IP Phone Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely" Describes the information that you can obtain from the phone's web page, and how to use this information to remotely monitor the operation of a phone and to assist with troubleshooting Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users...
Administration Guide
Page 15
.../US/products/hw/phones/ps379/tsd_products_support _series_home.html • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone 7941G and 7941G-GE Installation Guide • Cisco Unified IP Phone 7961G and 7961G-GE Installation Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series Cisco Unified Communications Manager These...
.../US/products/hw/phones/ps379/tsd_products_support _series_home.html • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone 7941G and 7941G-GE Installation Guide • Cisco Unified IP Phone 7961G and 7961G-GE Installation Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series Cisco Unified Communications Manager These...
Administration Guide
Page 28
... monitor the phone as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. For example, you can also use XML to access Cisco Unified Communications Manager and the rest of the IP network. For instructions on configuring the network settings on the Cisco Unified IP Phones, see the "Telephony Features Available for tips on configuring them to 1-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for co-worker contact information directly from their IP phones. By using DHCP...
... monitor the phone as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. For example, you can also use XML to access Cisco Unified Communications Manager and the rest of the IP network. For instructions on configuring the network settings on the Cisco Unified IP Phones, see the "Telephony Features Available for tips on configuring them to 1-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for co-worker contact information directly from their IP phones. By using DHCP...
Administration Guide
Page 49
...1-31 Add user information by configuring required fields: • Name (last) • User ID Adds user information to a User" section. Provides users with a phone (optional). Provides single button access to phone buttons (optional). Assign services to an IP phone service or URL. Note Some phones, such as forwarding calls or adding speed-dial numbers or services. Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7961G/7961G-GE/7941G/7941G-GE in...
...1-31 Add user information by configuring required fields: • Name (last) • User ID Adds user information to a User" section. Provides users with a phone (optional). Provides single button access to phone buttons (optional). Assign services to an IP phone service or URL. Note Some phones, such as forwarding calls or adding speed-dial numbers or services. Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7961G/7961G-GE/7941G/7941G-GE in...
Administration Guide
Page 50
... the phone is new, upgrade the phone to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number. Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of installation tasks for the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE. If you used auto-registration, you through the phone installation. The Cisco Unified IP Phone Installation Guide that ships in the list. 1-32 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for connecting the phone...
... the phone is new, upgrade the phone to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number. Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of installation tasks for the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE. If you used auto-registration, you through the phone installation. The Cisco Unified IP Phone Installation Guide that ships in the list. 1-32 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for connecting the phone...
Administration Guide
Page 74
... process calls. VoIP configured on your network must meet the following requirements: • Working Voice over IP (VoIP) Network: - If the Cisco Unified Communications Manager server is set up properly to manage the phone and to ensure that supports DHCP or manual assignment of IP address, gateway, and subnet mask Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. Cisco Unified Communications Manager installed in your network, your Cisco routers...
... process calls. VoIP configured on your network must meet the following requirements: • Working Voice over IP (VoIP) Network: - If the Cisco Unified Communications Manager server is set up properly to manage the phone and to ensure that supports DHCP or manual assignment of IP address, gateway, and subnet mask Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. Cisco Unified Communications Manager installed in your network, your Cisco routers...
Administration Guide
Page 94
...; Enabled-Allows access to the Settings menu. • Disabled-Prevents access to the Settings menu. • Restricted-Allows access to the User Preferences menu and allows volume changes to other options on the Settings menu. See the Cisco Unified Communications Manager Administration Guide for displaying and modifying security settings. Note You can change option settings, see the "Security Configuration Menu" section on page 4-4. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for editing. Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking...
...; Enabled-Allows access to the Settings menu. • Disabled-Prevents access to the Settings menu. • Restricted-Allows access to the User Preferences menu and allows volume changes to other options on the Settings menu. See the Cisco Unified Communications Manager Administration Guide for displaying and modifying security settings. Note You can change option settings, see the "Security Configuration Menu" section on page 4-4. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for editing. Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking...
Administration Guide
Page 113
...Device Settings > SIP Profile. Call Hold Ringback Indicates whether the call logs is enabled (Yes) or disabled (No) for the phone. Call Logs BLF Enabled Indicates whether BLF for call hold ringback feature is enabled (Yes) or disabled (No) for the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the call preferences on the Cisco Unified IP Phone Device Configuration Menu Call Preferences Menu The Call Preferences menu displays settings that indicates Use Cisco Unified whether call block is enabled (Yes) or disabled (No) for the phone. Anonymous Call Block...
...Device Settings > SIP Profile. Call Hold Ringback Indicates whether the call logs is enabled (Yes) or disabled (No) for the phone. Call Logs BLF Enabled Indicates whether BLF for call hold ringback feature is enabled (Yes) or disabled (No) for the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the call preferences on the Cisco Unified IP Phone Device Configuration Menu Call Preferences Menu The Call Preferences menu displays settings that indicates Use Cisco Unified whether call block is enabled (Yes) or disabled (No) for the phone. Anonymous Call Block...
Administration Guide
Page 116
... > Phone > Phone Configuration. NTP Configuration (SIP phones only) Menu to support users, including language, font, date and time formatting, and alphanumeric keyboard text information. phone. Set user locale. Network Locale Version of the network locale loaded on NTP server and mode configuration. Display only-cannot configure. 4-24 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Display only-cannot configure. Locale Configuration Menu Options Option Description To Change User Locale User locale associated with the phone user. The network locale...
... > Phone > Phone Configuration. NTP Configuration (SIP phones only) Menu to support users, including language, font, date and time formatting, and alphanumeric keyboard text information. phone. Set user locale. Network Locale Version of the network locale loaded on NTP server and mode configuration. Display only-cannot configure. 4-24 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Display only-cannot configure. Locale Configuration Menu Options Option Description To Change User Locale User locale associated with the phone user. The network locale...
Administration Guide
Page 145
...Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager Administration Guide, "Configuring Directory Numbers" chapter. Audible Message Waiting Indicator A stutter tone from the User Options web pages. Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for Cisco Unified Communications Manager 6.0 OL-11953-01 5-3 Anonymous Call Block (SIP phones only) Allows a user to speed dial a phone number by entering an assigned index code (1-99) on a line. For...
...Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager Administration Guide, "Configuring Directory Numbers" chapter. Audible Message Waiting Indicator A stutter tone from the User Options web pages. Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for Cisco Unified Communications Manager 6.0 OL-11953-01 5-3 Anonymous Call Block (SIP phones only) Allows a user to speed dial a phone number by entering an assigned index code (1-99) on a line. For...
Administration Guide
Page 155
...Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Extension Mobility Service Allows a user temporarily to apply a phone number and user profile settings to : place a call. Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for Cisco Unified Communications Manager 6.0 OL-11953-01 5-13 Fast Dial Service Allows a user to enter a Fast Dial code to For more information, refer to phone numbers...
...Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Extension Mobility Service Allows a user temporarily to apply a phone number and user profile settings to : place a call. Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for Cisco Unified Communications Manager 6.0 OL-11953-01 5-13 Fast Dial Service Allows a user to enter a Fast Dial code to For more information, refer to phone numbers...
Administration Guide
Page 171
... a user can also assign services to the programmable buttons on the phone. You can access any service, • You must use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. Refer to a phone, use Cisco Unified Communications Manager Administration to configure available services. • The user must provide to Cisco Unified IP Phone Services. This web-based application provides a graphical user interface (GUI) for more information). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for...
... a user can also assign services to the programmable buttons on the phone. You can access any service, • You must use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. Refer to a phone, use Cisco Unified Communications Manager Administration to configure available services. • The user must provide to Cisco Unified IP Phone Services. This web-based application provides a graphical user interface (GUI) for more information). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for...
Administration Guide
Page 242
... hold # until each line button flashes on the TFTP server that file should be available on and off in sequence in amber. You can press a key twice in . The phone begins its default value: • CTL file-Erased • LSC-Erased • User configuration settings-Reset to default values • Network configuration settings-Reset to default values • Call histories-Erased • Locale information-Reset to hold #. Resetting or Restoring the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance Performing a Factory Reset...
... hold # until each line button flashes on the TFTP server that file should be available on and off in sequence in amber. You can press a key twice in . The phone begins its default value: • CTL file-Erased • LSC-Erased • User configuration settings-Reset to default values • Network configuration settings-Reset to default values • Call histories-Erased • Locale information-Reset to hold #. Resetting or Restoring the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance Performing a Factory Reset...
Administration Guide
Page 243
... conceal ratio is installed as part of calls that are sent and received within the network, Cisco Unified IP Phones use these keys, the line buttons on the phone flash red and the phone goes through the factory reset process. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Cisco Unified IP Phone. Do not power down the phone until it completes the factory reset process and the main screen appears. The user selects the appropriate problem category and...
... conceal ratio is installed as part of calls that are sent and received within the network, Cisco Unified IP Phones use these keys, the line buttons on the phone flash red and the phone goes through the factory reset process. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Cisco Unified IP Phone. Do not power down the phone until it completes the factory reset process and the main screen appears. The user selects the appropriate problem category and...
Administration Guide
Page 253
... set up a message waiting indicator (MWI) method. Make sure that voice messages are waiting. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for all users. • How the phone indicates that you have used Cisco Unified Communications Manager to configure the Messages button on page A-6 for this information to each user: • How to access the voice messaging system account. See the "Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer" section on the Cisco Unified IP Phone. • Initial password for details. • Cisco...
... set up a message waiting indicator (MWI) method. Make sure that voice messages are waiting. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for all users. • How the phone indicates that you have used Cisco Unified Communications Manager to configure the Messages button on page A-6 for this information to each user: • How to access the voice messaging system account. See the "Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer" section on the Cisco Unified IP Phone. • Initial password for details. • Cisco...
Administration Guide
Page 277
...Erase softkey 9-19 error messages, used for troubleshooting 9-4 Ethernet Configuration menu about 4-36 Span to PC Port option 4-36 Ethernet Information web page 8-3, 8-11 extension mobility 5-13 external power 2-5, 2-6 F fast dial service 5-13 feature buttons directories 1-4 help 1-4 messages 1-4 services 1-4 settings 1-4 features configuring on phone, overview 1-12 configuring with Cisco Unified Communications Manager, overview 1-11 informing users about, overview 1-12 file authentication 1-16 file format List.xml 6-5 RingList.xml 6-2 firmware, verifying version 7-15 Firmware Versions screen...
...Erase softkey 9-19 error messages, used for troubleshooting 9-4 Ethernet Configuration menu about 4-36 Span to PC Port option 4-36 Ethernet Information web page 8-3, 8-11 extension mobility 5-13 external power 2-5, 2-6 F fast dial service 5-13 feature buttons directories 1-4 help 1-4 messages 1-4 services 1-4 settings 1-4 features configuring on phone, overview 1-12 configuring with Cisco Unified Communications Manager, overview 1-11 informing users about, overview 1-12 file authentication 1-16 file format List.xml 6-5 RingList.xml 6-2 firmware, verifying version 7-15 Firmware Versions screen...
Phone Guide
Page 4
... hold Connected call Incoming call Off-hook On-hook Shared line in use Video enabled (SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ringing (BLF Pickup) (SCCP only) Speed-dial, call log, or directory listing (line status unknown) Line in Do Not Disturb (BLF feature) Idle intercom line One-way intercom call Two-way intercom call Audio or Video Mode Handset in use Headset in use Speakerphone in use Message waiting...
... hold Connected call Incoming call Off-hook On-hook Shared line in use Video enabled (SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ringing (BLF Pickup) (SCCP only) Speed-dial, call log, or directory listing (line status unknown) Line in Do Not Disturb (BLF feature) Idle intercom line One-way intercom call Two-way intercom call Audio or Video Mode Handset in use Headset in use Speakerphone in use Message waiting...
Phone Guide
Page 18
...off . Accessing Voice Messages, page 65 Understanding Lines and Calls To avoid confusion about lines and calls, refer to these descriptions: Lines-Each line corresponds to a directory number or intercom number that others can use to control phone screen contrast and ring sounds. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on -hook). Calls, page 18 16 Handset light strip Indicates an incoming call you. Using the Cisco Unified CM User Options Web Pages, page 66 Controls...
...off . Accessing Voice Messages, page 65 Understanding Lines and Calls To avoid confusion about lines and calls, refer to these descriptions: Lines-Each line corresponds to a directory number or intercom number that others can use to control phone screen contrast and ring sounds. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on -hook). Calls, page 18 16 Handset light strip Indicates an incoming call you. Using the Cisco Unified CM User Options Web Pages, page 66 Controls...
Phone Guide
Page 63
... and the headset and the phone ringer speakerphone buttons are off. Change the way the audible voice message indicator sounds on your handset works 1. Log in to indicate a new voice message by adjusting the ring tone, background image, and other settings. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for your phone. Access your message indicator settings. (See Controlling Line Settings on the Web, page 73.) Note Typically, the default system policy is to your Cisco Unified CM User Options web pages. (See Accessing Your User Options Web Pages, page 66.) 2. You...
... and the headset and the phone ringer speakerphone buttons are off. Change the way the audible voice message indicator sounds on your handset works 1. Log in to indicate a new voice message by adjusting the ring tone, background image, and other settings. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for your phone. Access your message indicator settings. (See Controlling Line Settings on the Web, page 73.) Note Typically, the default system policy is to your Cisco Unified CM User Options web pages. (See Accessing Your User Options Web Pages, page 66.) 2. You...
Phone Guide
Page 72
... Phone PIN area, enter information. 3. Choose User Options > User Settings. 2. Click Save. 72 OL-16994-01 Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets. 6. Controlling User Settings on your phone screen 2. Change your password 1. Change the language (locale) for your phone. 4. Choose an item from the Name drop-down list. 3. If you log in ... Choose User Options > User Settings. 2. Change your PIN 1. Add a service to an available programmable phone button...
... Phone PIN area, enter information. 3. Choose User Options > User Settings. 2. Click Save. 72 OL-16994-01 Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets. 6. Controlling User Settings on your phone screen 2. Change your password 1. Change the language (locale) for your phone. 4. Choose an item from the Name drop-down list. 3. If you log in ... Choose User Options > User Settings. 2. Change your PIN 1. Add a service to an available programmable phone button...