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Cisco IP Phone 7960 and 7940 Series User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810182= Text Part Number: 78-10182-08
Cisco IP Phone 7960 and 7940 Series User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810182= Text Part Number: 78-10182-08
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All rights reserved. All other company. (0208R) Cisco IP Phone 7960 and 7940 Series User Guide Copyright © 2000-2002, Cisco Systems, Inc. The use of the word partner does not imply a partnership relationship between Cisco and any other trademarks mentioned in this document or Web site are the property of their respective owners.
All rights reserved. All other company. (0208R) Cisco IP Phone 7960 and 7940 Series User Guide Copyright © 2000-2002, Cisco Systems, Inc. The use of the word partner does not imply a partnership relationship between Cisco and any other trademarks mentioned in this document or Web site are the property of their respective owners.
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... Site xv Cisco TAC Escalation Center xvi Document Conventions xvii Introducing Your Cisco IP Phone 1-1 Connecting Your Cisco IP Phone 1-2 Auto-Registering Your Phone Using TAPS 1-5 A Road Map to Your Cisco IP Phone 1-6 Using the Feature Buttons 1-10 Navigating on Your Phone 1-11 Using the Handset, Headset, and Speakerphone 1-12 Using the Handset 1-12 Adjusting the Handset Rest 1-12 Cisco IP Phone 7960 and 7940 Series User Guide v
... Site xv Cisco TAC Escalation Center xvi Document Conventions xvii Introducing Your Cisco IP Phone 1-1 Connecting Your Cisco IP Phone 1-2 Auto-Registering Your Phone Using TAPS 1-5 A Road Map to Your Cisco IP Phone 1-6 Using the Feature Buttons 1-10 Navigating on Your Phone 1-11 Using the Handset, Headset, and Speakerphone 1-12 Using the Handset 1-12 Adjusting the Handset Rest 1-12 Cisco IP Phone 7960 and 7940 Series User Guide v
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... Other Basic Phone Tasks 3-1 Making Telephone Calls 3-1 Placing a Call 3-2 Answering a Call 3-4 Ending a Call 3-4 Muting a Call 3-5 Putting a Call on Hold 3-6 Transferring a Call to Another Extension 3-7 Redialing the Last Number Dialed 3-8 How to Get Notified When a Busy Line is Available Using Cisco Call Back 3-8 Storing and Retrieving a Call Using Call Park 3-9 Cisco IP Phone 7960 and 7940 Series User Guide vi...
... Other Basic Phone Tasks 3-1 Making Telephone Calls 3-1 Placing a Call 3-2 Answering a Call 3-4 Ending a Call 3-4 Muting a Call 3-5 Putting a Call on Hold 3-6 Transferring a Call to Another Extension 3-7 Redialing the Last Number Dialed 3-8 How to Get Notified When a Busy Line is Available Using Cisco Call Back 3-8 Storing and Retrieving a Call Using Call Park 3-9 Cisco IP Phone 7960 and 7940 Series User Guide vi...
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... Cisco CallManager Extension Mobility 4-2 Logging Out of Cisco CallManager Extension Mobility 4-4 Changing Your Cisco CallManager Extension Mobility PIN 4-5 Managing Your Contacts 5-1 Managing Your Personal Address Book 5-2 Subscribing to Personal Address Book 5-2 Creating a New Address Book Entry on the Web 5-4 Searching for or Editing a Personal Address Book Entry on the Web 5-5 Cisco IP Phone 7960 and 7940 Series User Guide...
... Cisco CallManager Extension Mobility 4-2 Logging Out of Cisco CallManager Extension Mobility 4-4 Changing Your Cisco CallManager Extension Mobility PIN 4-5 Managing Your Contacts 5-1 Managing Your Personal Address Book 5-2 Subscribing to Personal Address Book 5-2 Creating a New Address Book Entry on the Web 5-4 Searching for or Editing a Personal Address Book Entry on the Web 5-5 Cisco IP Phone 7960 and 7940 Series User Guide...
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... on Your Phone 5-19 Dialing a Personal Fast Dials Entry 5-20 Using the Cisco IP Phone 7914 Expansion Module 6-1 Understanding Expansion Module Features 6-2 How to Phone Numbers on ...Cisco IP Phone Address Book Synchronizer 5-9 Installing the Cisco IP Phone Address Book Synchronizer 5-9 Configuring the Cisco IP Phone Address Book Synchronizer 5-11 Using Fast Dials 5-12 Subscribing to Personal Fast Dials 5-12 Assigning Fast Dial Codes to Get More Information 6-3 FAQ A-1 How do I list my missed calls? A-2 How do I put someone on hold? A-3 Cisco IP Phone 7960 and 7940 Series User Guide...
... on Your Phone 5-19 Dialing a Personal Fast Dials Entry 5-20 Using the Cisco IP Phone 7914 Expansion Module 6-1 Understanding Expansion Module Features 6-2 How to Phone Numbers on ...Cisco IP Phone Address Book Synchronizer 5-9 Installing the Cisco IP Phone Address Book Synchronizer 5-9 Configuring the Cisco IP Phone Address Book Synchronizer 5-11 Using Fast Dials 5-12 Subscribing to Personal Fast Dials 5-12 Assigning Fast Dial Codes to Get More Information 6-3 FAQ A-1 How do I list my missed calls? A-2 How do I put someone on hold? A-3 Cisco IP Phone 7960 and 7940 Series User Guide...
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... speed dial lines, can I get re-routed to voice mail, without ringing my desk top phone? A-3 How do I change the settings for my Cisco CallManager Extension Mobility line? A-5 Can I use call often? A-4 How do I store numbers ...Contents B A P P E N D I X C A P P E N D I X INDEX How do I forward calls? A-6 Safety Notices B-1 Troubleshooting Your Phone C-1 Accessing Network Configuration Data C-1 Accessing Status Data C-2 Troubleshooting Cisco CallManager Extension Mobility C-3 Using the Quality Reporting Tool C-4 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide ix
... speed dial lines, can I get re-routed to voice mail, without ringing my desk top phone? A-3 How do I change the settings for my Cisco CallManager Extension Mobility line? A-5 Can I use call often? A-4 How do I store numbers ...Contents B A P P E N D I X C A P P E N D I X INDEX How do I forward calls? A-6 Safety Notices B-1 Troubleshooting Your Phone C-1 Accessing Network Configuration Data C-1 Accessing Status Data C-2 Troubleshooting Cisco CallManager Extension Mobility C-3 Using the Quality Reporting Tool C-4 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide ix
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... these topics: • About this Guide, page xi • Related Documentation, page xii • Obtaining Documentation, page xiii • Obtaining Technical Assistance, page xiv • Document Conventions, page xvii About this Guide Use this guide to perform basic phone tasks, like making a call and accessing voice mail. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xi
... these topics: • About this Guide, page xi • Related Documentation, page xii • Obtaining Documentation, page xiii • Obtaining Technical Assistance, page xiv • Document Conventions, page xvii About this Guide Use this guide to perform basic phone tasks, like making a call and accessing voice mail. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xi
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... using the Cisco 7914 Expansion Module with each phone. • Quick Reference Cisco IP Phone 7960/7940 Series-This wallet card contains basic instructions and can be ordered separately. • Cisco IP Phone 7914 Expansion Module Quick Start Guide-This guide includes user instructions and installation information for the Cisco IP Phone 7914 Expansion Module. • Regulatory Compliance and Safety Information for the Cisco IP Phone 7960, 7940, and...
... using the Cisco 7914 Expansion Module with each phone. • Quick Reference Cisco IP Phone 7960/7940 Series-This wallet card contains basic instructions and can be ordered separately. • Cisco IP Phone 7914 Expansion Module Quick Start Guide-This guide includes user instructions and installation information for the Cisco IP Phone 7914 Expansion Module. • Regulatory Compliance and Safety Information for the Cisco IP Phone 7960, 7940, and...
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..., elsewhere in North America, by calling 800 553-NETS (6387). 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xiii Ordering Documentation You can order Cisco documentation in these ways: • Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from Cisco Systems. World Wide Web You can order documentation through an annual subscription. Preface Obtaining...
..., elsewhere in North America, by calling 800 553-NETS (6387). 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xiii Ordering Documentation You can order Cisco documentation in these ways: • Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from Cisco Systems. World Wide Web You can order documentation through an annual subscription. Preface Obtaining...
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...; Streamline business processes and improve productivity • Resolve technical issues with online support • Download and test software packages Cisco IP Phone 7960 and 7940 Series User Guide xiv 78-10182-08 Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Obtaining Technical Assistance Preface Documentation Feedback You can submit comments electronically on...
...; Streamline business processes and improve productivity • Resolve technical issues with online support • Download and test software packages Cisco IP Phone 7960 and 7940 Series User Guide xiv 78-10182-08 Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Obtaining Technical Assistance Preface Documentation Feedback You can submit comments electronically on...
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... access to this URL: http://www.cisco.com Technical Assistance Center The Cisco Technical Assistance Center (TAC) is available. To access the Cisco TAC Web Site, go to this URL: http://www.cisco.com/tac 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xv Preface Obtaining Technical Assistance • Order Cisco learning materials and merchandise • Register...
... access to this URL: http://www.cisco.com Technical Assistance Center The Cisco Technical Assistance Center (TAC) is available. To access the Cisco TAC Web Site, go to this URL: http://www.cisco.com/tac 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xv Preface Obtaining Technical Assistance • Order Cisco learning materials and merchandise • Register...
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... have complete access to determine the level of toll-free Cisco TAC telephone numbers for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). Cisco IP Phone 7960 and 7940 Series User Guide xvi 78-10182-08 When you have a login ID or password, go to register: http://www.cisco.com/register/ If you are assigned when severe network...
... have complete access to determine the level of toll-free Cisco TAC telephone numbers for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). Cisco IP Phone 7960 and 7940 Series User Guide xvi 78-10182-08 When you have a login ID or password, go to register: http://www.cisco.com/register/ If you are assigned when severe network...
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... font italic font [ ] { x | y | z } [ x | y | z ] string screen font boldface screen font italic screen font ^ < > Description Commands and keywords are in the publication. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xvii Optional alternative keywords are optional. A nonquoted set of characters. Notes contain helpful suggestions or references to material not covered in boldface. Do not...
... font italic font [ ] { x | y | z } [ x | y | z ] string screen font boldface screen font italic screen font ^ < > Description Commands and keywords are in the publication. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xvii Optional alternative keywords are optional. A nonquoted set of characters. Notes contain helpful suggestions or references to material not covered in boldface. Do not...
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... telephone. In a nutshell, your administrator may not add them for you learn to Your Cisco IP Phone, page 1-6 • Using the Feature Buttons, page 1-10 • Navigating on Your Phone, page 1-11 • Using the Handset, Headset, and Speakerphone, page 1-12 • Customizing Your Phone From the User Options Web Pages, page 1-15 Cisco IP Phone 7960 and 7940 Series User Guide 1-1 This guide...
... telephone. In a nutshell, your administrator may not add them for you learn to Your Cisco IP Phone, page 1-6 • Using the Feature Buttons, page 1-10 • Navigating on Your Phone, page 1-11 • Using the Handset, Headset, and Speakerphone, page 1-12 • Customizing Your Phone From the User Options Web Pages, page 1-15 Cisco IP Phone 7960 and 7940 Series User Guide 1-1 This guide...
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... handset to locate ports on the back of the cord with your desktop computer. If that the end of your new Cisco IP Phone to choose: • Direct network connection-For this method if you have a single Ethernet port in your workspace is ...your phone. See your system administrator if you to it. Ensure that is connected to the body of your phone to the network. Cisco IP Phone 7960 and 7940 Series User Guide 1-2 78-10182-08 Refer to to the handset port. Connecting Your Cisco IP Phone Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Chances...
... handset to locate ports on the back of the cord with your desktop computer. If that the end of your new Cisco IP Phone to choose: • Direct network connection-For this method if you have a single Ethernet port in your workspace is ...your phone. See your system administrator if you to it. Ensure that is connected to the body of your phone to the network. Cisco IP Phone 7960 and 7940 Series User Guide 1-2 78-10182-08 Refer to to the handset port. Connecting Your Cisco IP Phone Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Chances...
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... options when you connect the Cisco IP Phone to its power source, a start-up the handset, and another set when the phone is ready to use . 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide 1-3 Soft keys are flexible...-they change depending on the status of the phone. Tip Soft keys point to feature options displayed along the bottom of the phone. Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Step 3 Step 4 Step 5 If your system administrator delivered your Cisco IP Phone...
... options when you connect the Cisco IP Phone to its power source, a start-up the handset, and another set when the phone is ready to use . 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide 1-3 Soft keys are flexible...-they change depending on the status of the phone. Tip Soft keys point to feature options displayed along the bottom of the phone. Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Step 3 Step 4 Step 5 If your system administrator delivered your Cisco IP Phone...
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Connecting Your Cisco IP Phone Table 1-1 Cisco IP Phone cable connections Chapter 1 Introducing Your Cisco IP Phone 1 RS232 10/100 SW 10/100 PC DC48V + 2 3 4 7 6 5 58670 1 DC adapter port (DC48V) 2 Power supply with AC adapter port plug 3 Power cable with wall socket plug 4 Network port (10/100 SW) 5 Access port (10/100 PC) 6 Handset port 7 Headset port Cisco IP Phone 7960 and 7940 Series User Guide 1-4 78-10182-08
Connecting Your Cisco IP Phone Table 1-1 Cisco IP Phone cable connections Chapter 1 Introducing Your Cisco IP Phone 1 RS232 10/100 SW 10/100 PC DC48V + 2 3 4 7 6 5 58670 1 DC adapter port (DC48V) 2 Power supply with AC adapter port plug 3 Power cable with wall socket plug 4 Network port (10/100 SW) 5 Access port (10/100 PC) 6 Handset port 7 Headset port Cisco IP Phone 7960 and 7940 Series User Guide 1-4 78-10182-08
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... available in the "Connecting Your Cisco IP Phone" section on page 1-2. After you want to enter the complete telephone number (including area code). 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide 1-5 Note You may ask you to auto-register your Cisco IP Phone using TAPS, the Tool for a new phone or to replace an existing phone. TAPS might be instructed to...
... available in the "Connecting Your Cisco IP Phone" section on page 1-2. After you want to enter the complete telephone number (including area code). 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide 1-5 Note You may ask you to auto-register your Cisco IP Phone using TAPS, the Tool for a new phone or to replace an existing phone. TAPS might be instructed to...