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Cisco IP Phone 7960 and 7940 Series User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810182= Text Part Number: 78-10182-08
Cisco IP Phone 7960 and 7940 Series User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810182= Text Part Number: 78-10182-08
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All rights reserved. The use of the word partner does not imply a partnership relationship between Cisco and any other trademarks mentioned in this document or Web site are the property of their respective owners. All other company. (0208R) Cisco IP Phone 7960 and 7940 Series User Guide Copyright © 2000-2002, Cisco Systems, Inc.
All rights reserved. The use of the word partner does not imply a partnership relationship between Cisco and any other trademarks mentioned in this document or Web site are the property of their respective owners. All other company. (0208R) Cisco IP Phone 7960 and 7940 Series User Guide Copyright © 2000-2002, Cisco Systems, Inc.
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... xv Cisco TAC Escalation Center xvi Document Conventions xvii Introducing Your Cisco IP Phone 1-1 Connecting Your Cisco IP Phone 1-2 Auto-Registering Your Phone Using TAPS 1-5 A Road Map to Your Cisco IP Phone 1-6 Using the Feature Buttons 1-10 Navigating on Your Phone 1-11 Using the Handset, Headset, and Speakerphone 1-12 Using the Handset 1-12 Adjusting the Handset Rest 1-12 Cisco IP Phone 7960 and 7940 Series User Guide v
... xv Cisco TAC Escalation Center xvi Document Conventions xvii Introducing Your Cisco IP Phone 1-1 Connecting Your Cisco IP Phone 1-2 Auto-Registering Your Phone Using TAPS 1-5 A Road Map to Your Cisco IP Phone 1-6 Using the Feature Buttons 1-10 Navigating on Your Phone 1-11 Using the Handset, Headset, and Speakerphone 1-12 Using the Handset 1-12 Adjusting the Handset Rest 1-12 Cisco IP Phone 7960 and 7940 Series User Guide v
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...User Options Web Pages 1-17 Establishing Cisco IP Phone Services 1-18 Subscribing to Services 1-19 How to Change or End Subscriptions 1-20 Customizing Phone Settings 2-1 Adjusting the Handset, ...Phone Tasks 3-1 Making Telephone Calls 3-1 Placing a Call 3-2 Answering a Call 3-4 Ending a Call 3-4 Muting a Call 3-5 Putting a Call on Hold 3-6 Transferring a Call to Another Extension 3-7 Redialing the Last Number Dialed 3-8 How to Get Notified When a Busy Line is Available Using Cisco Call Back 3-8 Storing and Retrieving a Call Using Call Park 3-9 Cisco IP Phone 7960 and 7940 Series User Guide...
...User Options Web Pages 1-17 Establishing Cisco IP Phone Services 1-18 Subscribing to Services 1-19 How to Change or End Subscriptions 1-20 Customizing Phone Settings 2-1 Adjusting the Handset, ...Phone Tasks 3-1 Making Telephone Calls 3-1 Placing a Call 3-2 Answering a Call 3-4 Ending a Call 3-4 Muting a Call 3-5 Putting a Call on Hold 3-6 Transferring a Call to Another Extension 3-7 Redialing the Last Number Dialed 3-8 How to Get Notified When a Busy Line is Available Using Cisco Call Back 3-8 Storing and Retrieving a Call Using Call Park 3-9 Cisco IP Phone 7960 and 7940 Series User Guide...
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... Mobility 4-2 Logging Out of Cisco CallManager Extension Mobility 4-4 Changing Your Cisco CallManager Extension Mobility PIN 4-5 Managing Your Contacts 5-1 Managing Your Personal Address Book 5-2 Subscribing to Personal Address Book 5-2 Creating a New Address Book Entry on the Web 5-4 Searching for or Editing a Personal Address Book Entry on the Web 5-5 Cisco IP Phone 7960 and 7940 Series User Guide vii
... Mobility 4-2 Logging Out of Cisco CallManager Extension Mobility 4-4 Changing Your Cisco CallManager Extension Mobility PIN 4-5 Managing Your Contacts 5-1 Managing Your Personal Address Book 5-2 Subscribing to Personal Address Book 5-2 Creating a New Address Book Entry on the Web 5-4 Searching for or Editing a Personal Address Book Entry on the Web 5-5 Cisco IP Phone 7960 and 7940 Series User Guide vii
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...Address Book Entry on the Web 5-8 Dialing a Personal Address Book Entry 5-9 Using the Cisco IP Phone Address Book Synchronizer 5-9 Installing the Cisco IP Phone Address Book Synchronizer 5-9 Configuring the Cisco IP Phone Address Book Synchronizer 5-11 Using Fast Dials 5-12 Subscribing to Personal Fast Dials 5-12 ...Phone 5-16 Creating a Personal Fast Dial Entry for a Non-Address Book Directory Number on Your Phone 5-17 Removing a Personal Fast Dials Entry on the phone LCD screen? A-2 I don't see a Hold button-how do I access voice mail? A-3 Cisco IP Phone 7960 and 7940 Series User Guide...
...Address Book Entry on the Web 5-8 Dialing a Personal Address Book Entry 5-9 Using the Cisco IP Phone Address Book Synchronizer 5-9 Installing the Cisco IP Phone Address Book Synchronizer 5-9 Configuring the Cisco IP Phone Address Book Synchronizer 5-11 Using Fast Dials 5-12 Subscribing to Personal Fast Dials 5-12 ...Phone 5-16 Creating a Personal Fast Dial Entry for a Non-Address Book Directory Number on Your Phone 5-17 Removing a Personal Fast Dials Entry on the phone LCD screen? A-2 I don't see a Hold button-how do I access voice mail? A-3 Cisco IP Phone 7960 and 7940 Series User Guide...
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... How do I forward calls? A-3 How do I change the settings for my Cisco CallManager Extension Mobility line? A-4 I've used up all my speed dial lines, can I get re-routed to voice mail, without ringing my desk top phone? A-4 How do I store numbers of friends and colleagues that I use call ... Safety Notices B-1 Troubleshooting Your Phone C-1 Accessing Network Configuration Data C-1 Accessing Status Data C-2 Troubleshooting Cisco CallManager Extension Mobility C-3 Using the Quality Reporting Tool C-4 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide ix A-5 Can I have ...
... How do I forward calls? A-3 How do I change the settings for my Cisco CallManager Extension Mobility line? A-4 I've used up all my speed dial lines, can I get re-routed to voice mail, without ringing my desk top phone? A-4 How do I store numbers of friends and colleagues that I use call ... Safety Notices B-1 Troubleshooting Your Phone C-1 Accessing Network Configuration Data C-1 Accessing Status Data C-2 Troubleshooting Cisco CallManager Extension Mobility C-3 Using the Quality Reporting Tool C-4 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide ix A-5 Can I have ...
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Contents Cisco IP Phone 7960 and 7940 Series User Guide x 78-10182-08
Contents Cisco IP Phone 7960 and 7940 Series User Guide x 78-10182-08
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... accessing voice mail. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xi Information about how to perform basic and advanced phone tasks using a phone in the Cisco IP Phone 7960 or 7940 series running in the following way: Chapter Chapter 1, "Introducing Your Cisco IP Phone" Chapter 2, "Customizing Phone Settings" Chapter 3, "Placing a Call and Other Basic Phone Tasks" Contents Instructions on installing your...
... accessing voice mail. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xi Information about how to perform basic and advanced phone tasks using a phone in the Cisco IP Phone 7960 or 7940 series running in the following way: Chapter Chapter 1, "Introducing Your Cisco IP Phone" Chapter 2, "Customizing Phone Settings" Chapter 3, "Placing a Call and Other Basic Phone Tasks" Contents Instructions on installing your...
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... for Cisco IP Phone models in the box with each phone. • Quick Reference Cisco IP Phone 7960/7940 Series-This wallet card contains basic instructions and can be ordered separately. • Cisco IP Phone 7914 Expansion Module Quick Start Guide-This guide includes user instructions and installation information for the Cisco IP Phone 7914 Expansion Module. • Regulatory Compliance and Safety Information for the Cisco IP Phone 7960, 7940...
... for Cisco IP Phone models in the box with each phone. • Quick Reference Cisco IP Phone 7960/7940 Series-This wallet card contains basic instructions and can be ordered separately. • Cisco IP Phone 7914 Expansion Module Quick Start Guide-This guide includes user instructions and installation information for the Cisco IP Phone 7914 Expansion Module. • Regulatory Compliance and Safety Information for the Cisco IP Phone 7960, 7940...
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.... Ordering Documentation You can order Cisco documentation in these ways: • Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from Cisco Systems. World Wide Web You can order documentation through a local account representative by calling 800 553-NETS (6387). 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xiii Preface Obtaining Documentation Obtaining...
.... Ordering Documentation You can order Cisco documentation in these ways: • Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from Cisco Systems. World Wide Web You can order documentation through a local account representative by calling 800 553-NETS (6387). 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xiii Preface Obtaining Documentation Obtaining...
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... help you with these tasks: • Streamline business processes and improve productivity • Resolve technical issues with online support • Download and test software packages Cisco IP Phone 7960 and 7940 Series User Guide xiv 78-10182-08 Obtaining Technical Assistance Preface Documentation Feedback You can submit comments electronically on the...
... help you with these tasks: • Streamline business processes and improve productivity • Resolve technical issues with online support • Download and test software packages Cisco IP Phone 7960 and 7940 Series User Guide xiv 78-10182-08 Obtaining Technical Assistance Preface Documentation Feedback You can submit comments electronically on the...
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... and the conditions of service contracts, when applicable. To access the Cisco TAC Web Site, go to this URL: http://www.cisco.com/tac 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xv Cisco TAC inquiries are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center. No workaround is not restored quickly. The...
... and the conditions of service contracts, when applicable. To access the Cisco TAC Web Site, go to this URL: http://www.cisco.com/tac 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xv Cisco TAC inquiries are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center. No workaround is not restored quickly. The...
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... is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). Cisco IP Phone 7960 and 7940 Series User Guide xvi 78-10182-08 When you contact the TAC Escalation Center with your network operations center to determine the level of toll-free Cisco TAC telephone numbers for your country, go to this URL: http://www...
... is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). Cisco IP Phone 7960 and 7940 Series User Guide xvi 78-10182-08 When you contact the TAC Escalation Center with your network operations center to determine the level of toll-free Cisco TAC telephone numbers for your country, go to this URL: http://www...
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... press the D key. The symbol ^ represents the key labeled Control-for which you supply values are grouped in the publication. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xvii Elements in angle brackets. Nonprinting characters, such as passwords are in square brackets are in italic screen font. Note Means reader take...
... press the D key. The symbol ^ represents the key labeled Control-for which you supply values are grouped in the publication. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xvii Elements in angle brackets. Nonprinting characters, such as passwords are in square brackets are in italic screen font. Note Means reader take...
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... the Handset, Headset, and Speakerphone, page 1-12 • Customizing Your Phone From the User Options Web Pages, page 1-15 Cisco IP Phone 7960 and 7940 Series User Guide 1-1 CH A P T E R 1 Introducing Your Cisco IP Phone 78-10182-08 A Cisco IP Phone is part of communication features that you could not expect from a telephone-such as speed dialing, redial, call transfer, conference calling, and voice...
... the Handset, Headset, and Speakerphone, page 1-12 • Customizing Your Phone From the User Options Web Pages, page 1-15 Cisco IP Phone 7960 and 7940 Series User Guide 1-1 CH A P T E R 1 Introducing Your Cisco IP Phone 78-10182-08 A Cisco IP Phone is part of communication features that you could not expect from a telephone-such as speed dialing, redial, call transfer, conference calling, and voice...
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...network. Warning Be sure to read Appendix B, "Safety Notices," before connecting or using your new Cisco IP Phone to the corporate IP telephony network. Connecting Your Cisco IP Phone Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Chances are not sure which method to choose: • Direct network connection-For this method if...one of two ways, depending on how your workspace is ready for you have a single Ethernet port in your phone. Ensure that is not the case, connecting your computer. Cisco IP Phone 7960 and 7940 Series User Guide 1-2 78-10182-08
...network. Warning Be sure to read Appendix B, "Safety Notices," before connecting or using your new Cisco IP Phone to the corporate IP telephony network. Connecting Your Cisco IP Phone Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Chances are not sure which method to choose: • Direct network connection-For this method if...one of two ways, depending on how your workspace is ready for you have a single Ethernet port in your phone. Ensure that is not the case, connecting your computer. Cisco IP Phone 7960 and 7940 Series User Guide 1-2 78-10182-08
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... of the phone. Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Step 3 Step 4 Step 5 If your system administrator delivered your Cisco IP Phone with a power supply, connect the power supply plug to the DC48V AC adapter port on the status of your phone. Once you connect the Cisco IP Phone to use . 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide 1-3 For example...
... of the phone. Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Step 3 Step 4 Step 5 If your system administrator delivered your Cisco IP Phone with a power supply, connect the power supply plug to the DC48V AC adapter port on the status of your phone. Once you connect the Cisco IP Phone to use . 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide 1-3 For example...
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Connecting Your Cisco IP Phone Table 1-1 Cisco IP Phone cable connections Chapter 1 Introducing Your Cisco IP Phone 1 RS232 10/100 SW 10/100 PC DC48V + 2 3 4 7 6 5 58670 1 DC adapter port (DC48V) 2 Power supply with AC adapter port plug 3 Power cable with wall socket plug 4 Network port (10/100 SW) 5 Access port (10/100 PC) 6 Handset port 7 Headset port Cisco IP Phone 7960 and 7940 Series User Guide 1-4 78-10182-08
Connecting Your Cisco IP Phone Table 1-1 Cisco IP Phone cable connections Chapter 1 Introducing Your Cisco IP Phone 1 RS232 10/100 SW 10/100 PC DC48V + 2 3 4 7 6 5 58670 1 DC adapter port (DC48V) 2 Power supply with AC adapter port plug 3 Power cable with wall socket plug 4 Network port (10/100 SW) 5 Access port (10/100 PC) 6 Handset port 7 Headset port Cisco IP Phone 7960 and 7940 Series User Guide 1-4 78-10182-08
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... (provided by your Cisco IP Phone using TAPS, the Tool for a new phone or to enter the complete telephone number (including area code). 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide 1-5 Chapter 1 Introducing Your Cisco IP Phone Auto-Registering Your Phone Using TAPS Related Topics • Auto-Registering Your Phone Using TAPS, page 1-5 • A Road Map to Your Cisco IP Phone, page 1-6 • Using...
... (provided by your Cisco IP Phone using TAPS, the Tool for a new phone or to enter the complete telephone number (including area code). 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide 1-5 Chapter 1 Introducing Your Cisco IP Phone Auto-Registering Your Phone Using TAPS Related Topics • Auto-Registering Your Phone Using TAPS, page 1-5 • A Road Map to Your Cisco IP Phone, page 1-6 • Using...
