Phone Guide
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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... Calls log. Press to the speaker Press or , then or headset during a call hang up the handset. Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Close ConfList Confrn Delete Details Open the Details record for a (SCCP only) multiparty call in the Missed...
... Calls log. Press to the speaker Press or , then or headset during a call hang up the handset. Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Close ConfList Confrn Delete Details Open the Details record for a (SCCP only) multiparty call in the Missed...
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... and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines...
... and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines...
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... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
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... Buttons and Hardware, page 7. See Using Hold and Resume, page 22. See Understanding Phone Screen Features, page 12. See Speed Dialing, page 34. See Accessing Voice Messages, page 60. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to the table below for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) See Transferring Calls, page 25. See Safety...
... Buttons and Hardware, page 7. See Using Hold and Resume, page 22. See Understanding Phone Screen Features, page 12. See Speed Dialing, page 34. See Accessing Voice Messages, page 60. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to the table below for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) See Transferring Calls, page 25. See Safety...
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... a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of power outages and other devices on your Cisco Unified IP Phone. Power Outage Your accessibility to demonstrate basic calling features. Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide...
... a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of power outages and other devices on your Cisco Unified IP Phone. Power Outage Your accessibility to demonstrate basic calling features. Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide...
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...comply with applicable laws and regulations. and local laws, return this product you take one or more information about Cisco accessibility features at http://www.access.gpo.gov/bis/ear/ear_data.html. export regulations may still occur. Importers, ... external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may be found at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP...
...comply with applicable laws and regulations. and local laws, return this product you take one or more information about Cisco accessibility features at http://www.access.gpo.gov/bis/ear/ear_data.html. export regulations may still occur. Importers, ... external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may be found at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP...
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If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply AC power cord Network port (10/100 SW) Access port (10/100 PC) 6 7 8 9 Handset port Headset port Footstand button Auxiliary port (AUX) 4 OL-19613-01 Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC + DC48V 2 3 4 1 2 3 4 5 7 6 5 185045 DC adaptor port (DC48V) AC-to the corporate IP telephony network.
If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply AC power cord Network port (10/100 SW) Access port (10/100 PC) 6 7 8 9 Handset port Headset port Footstand button Auxiliary port (AUX) 4 OL-19613-01 Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC + DC48V 2 3 4 1 2 3 4 5 7 6 5 185045 DC adaptor port (DC48V) AC-to the corporate IP telephony network.
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... and pull the square plastic tab from headset (or handset) vendors. Return the handset to replace an existing phone. Headset Support Although Cisco Systems performs limited internal testing of the rotated tab. Cisco Unified IP Phone 7962G and 7942G Phone Guide for use a wireless headset in conjunction with TAPS, pick up . You might be used for Auto-Registered...
... and pull the square plastic tab from headset (or handset) vendors. Return the handset to replace an existing phone. Headset Support Although Cisco Systems performs limited internal testing of the rotated tab. Cisco Unified IP Phone 7962G and 7942G Phone Guide for use a wireless headset in conjunction with TAPS, pick up . You might be used for Auto-Registered...
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...audio noise or echo may be caused by a range of outside sources: for example, headsets that customers test headsets in conjunction with Cisco Unified IP Phones. However, a variety of headsets from the Enter Solution drop-down list box displays. 2. If you want to search for a particular... Technology Development Program partner, enter the partner's name in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. For information about wireless headsets that is subjective and...
...audio noise or echo may be caused by a range of outside sources: for example, headsets that customers test headsets in conjunction with Cisco Unified IP Phones. However, a variety of headsets from the Enter Solution drop-down list box displays. 2. If you want to search for a particular... Technology Development Program partner, enter the partner's name in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. For information about wireless headsets that is subjective and...
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... on your phone. Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) 187005 Understanding Buttons and Hardware You can use the graphics and table below to basic call -handling capabilities. An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full...
... on your phone. Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) 187005 Understanding Buttons and Hardware You can use the graphics and table below to basic call -handling capabilities. An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full...
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... use (shared line or BLF status) Red, flashing-Remote call logs and directories. Understanding Phone Screen Features, page 12 Allows you to adjust the angle of Your Phone Item 1 Programmable buttons Description Depending on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to Determine a Line...
... use (shared line or BLF status) Red, flashing-Remote call logs and directories. Understanding Phone Screen Features, page 12 Allows you to adjust the angle of Your Phone Item 1 Programmable buttons Description Depending on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to Determine a Line...
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... calls, refer to these descriptions: Lines-Each line corresponds to a directory number or intercom number that others can use to dial phone numbers, enter letters, and choose menu items. Each activates a softkey option (displayed on or off . Toggles the speakerphone on your... the microphone on or off -hook) and the ringer volume (on -hook, displays phone numbers from your phone screen). The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call you have directory numbers and . For more information, see how many ...
... calls, refer to these descriptions: Lines-Each line corresponds to a directory number or intercom number that others can use to dial phone numbers, enter letters, and choose menu items. Each activates a softkey option (displayed on or off . Toggles the speakerphone on your... the microphone on or off -hook) and the ringer volume (on -hook, displays phone numbers from your phone screen). The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call you have directory numbers and . For more information, see how many ...
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... See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) See Making and Receiving Secure Calls, page 43. See Placing or Receiving Intercom Calls, page 32. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. See Using Hold and Resume,... page 22 Another phone that shares your lines. See Placing or Receiving Intercom Calls, page 32. Another phone that shares your phone. See Using Hold and Resume...
... See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) See Making and Receiving Secure Calls, page 43. See Placing or Receiving Intercom Calls, page 32. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. See Using Hold and Resume,... page 22 Another phone that shares your lines. See Placing or Receiving Intercom Calls, page 32. Another phone that shares your phone. See Using Hold and Resume...
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... Messages Services Directories Settings Help Scroll through a list or menu Go back one level in a feature menu Switch among open . Cisco Unified IP Phone 7962G and 7942G Phone Guide for the menu to ...Open or close a feature menu. If you want to display. The tab is visible when the...the Navigation button. Press twice quickly. Help topics appear on Your Phone Your phone provides a comprehensive online help topic you need. An Overview of a menu, closes the menu. Main menu topics include: • About Your Cisco Unified IP Phone-Details about a menu item Get help using Help , then ...
... Messages Services Directories Settings Help Scroll through a list or menu Go back one level in a feature menu Switch among open . Cisco Unified IP Phone 7962G and 7942G Phone Guide for the menu to ...Open or close a feature menu. If you want to display. The tab is visible when the...the Navigation button. Press twice quickly. Help topics appear on Your Phone Your phone provides a comprehensive online help topic you need. An Overview of a menu, closes the menu. Main menu topics include: • About Your Cisco Unified IP Phone-Details about a menu item Get help using Help , then ...
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... can vary depending on the protocol. SCCP Your phone can choose Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) An Overview of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). To learn which features are protocol-specific. Phone features can ask your system administrator > Model Information...
... can vary depending on the protocol. SCCP Your phone can choose Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) An Overview of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). To learn which features are protocol-specific. Phone features can ask your system administrator > Model Information...
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...your Placed Calls log. This is lit, press New Call and enter a number. An Overview of features and services. Press Hold. 2. see your Cisco Unified IP Phone. Press New Call. 3. Enter a number. 1. Choose > Missed Calls, Received Calls, or Placed Calls. 2. off-hook by displaying matching numbers (...if available) from a call a number displayed with the phone idle) to it and go , or . Placing a Call-Basic Options Here are dialing by lifting the handset or pressing Dial, • When ...
...your Placed Calls log. This is lit, press New Call and enter a number. An Overview of features and services. Press Hold. 2. see your Cisco Unified IP Phone. Press New Call. 3. Enter a number. 1. Choose > Missed Calls, Received Calls, or Placed Calls. 2. off-hook by displaying matching numbers (...if available) from a call a number displayed with the phone idle) to it and go , or . Placing a Call-Basic Options Here are dialing by lifting the handset or pressing Dial, • When ...
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... ringing extension is indicated by a "+" symbol on your system administrator for Busy Lamp Field indicators. Click the number that line Cisco Unified IP Phone 7962G and 7942G Phone Guide for international call is free. 3. Hang up for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) See your system administrator for the new line. Open a web browser and go off...
... ringing extension is indicated by a "+" symbol on your system administrator for Busy Lamp Field indicators. Click the number that line Cisco Unified IP Phone 7962G and 7942G Phone Guide for international call is free. 3. Hang up for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) See your system administrator for the new line. Open a web browser and go off...
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... and SIP) Contact your system administrator must configure this feature and assign a service URL to the line button. The system dials the specified number. Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information, see...Configuring Fast Dials on the Web, page 63 Using Your Personal Address Book on the Web, page 62 1. Configuring...
... and SIP) Contact your system administrator must configure this feature and assign a service URL to the line button. The system dials the specified number. Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information, see...Configuring Fast Dials on the Web, page 63 Using Your Personal Address Book on the Web, page 62 1. Configuring...
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... you want to...Hang up while using the handset Hang up Mobile Connect and answer your mobile phone or other remote destinations. Or press EndCall. Cisco Unified IP Phone 7962G and 7942G Phone Guide for more details. Ask your desktop phone, the remote destinations stop ringing, are using a wired headset Then...Return the handset to its cradle. Set...
... you want to...Hang up while using the handset Hang up Mobile Connect and answer your mobile phone or other remote destinations. Or press EndCall. Cisco Unified IP Phone 7962G and 7942G Phone Guide for more details. Ask your desktop phone, the remote destinations stop ringing, are using a wired headset Then...Return the handset to its cradle. Set...